HiLife Vitamins
Is This Your Business?Author: Kaitlyn Short
HiLife Vitamins has been in business selling supplements and herbs since 1971. The company sells its products at its storefront in Chatham, New Jersey and online, both in the United States and internationally as well. It offers over 5,000 brand name supplements, as well as personal care products.
HiLife Vitamins takes pride in its customer service and works hard to help customers find the right products for their needs.
Many customers who are shopping for supplements would like information and advice on which to buy. HiLife Vitamins enjoys speaking directly with customers and is happy to provide this service to its customers.
In a time when many companies are moving customer service to online chat, sometimes with artificial intelligence, HiLife stands out with its commitment to providing excellent customer service over the phone.
Top Ranked Companies
The Good
- Free Shipping in the United States
- Pet Care Products
- Good Website Design
- International Shipping
Free Shipping in the United States
Most online vitamin stores offer their customers free shipping on orders over a certain dollar amount. HiLife Vitamins’ order minimum for free shipping is $39. Orders also have to weigh less than four pounds to receive free shipping. The minimum order amount is average for the industry.
Pet Care Products
HiLife Vitamins sells pet care products such as supplements for cats and dogs. This is fairly uncommon and a great option for customers who want to purchase vitamin supplements for their pet.
The company mainly stocks products from ThorneVet. These supplements can help pets with things like heart health and intestinal health.
Good Website Design
When shopping on a site that has more than 5,000 products, customers will appreciate HiLife Vitamin's well-designed and well-organized website.
It is easy to navigate and find the supplements you need based on several categories: brand, supplement type, herb, or health concern. This is standard across other industry leader websites and HiLife keeps up with the best.
International Shipping
Like many of its main competitors, HiLife Vitamins ships internationally. However, it does not list on its website which countries it ships to, and we are skeptical that it ships to every country. Customers are able to choose the courier that they would like to deliver their package.
The Bad
- No Product Returns Due to COVID-19
- Few Deals and No Rewards Program
- No Product Reviews
No Product Returns Due to COVID-19
Due to the current COVID-19 pandemic, HiLife Vitamins has suspended product returns. This policy includes refunds, store credit and product exchanges. The only exception to this embargo is if you receive the wrong items in your order.
The company says that this is to protect customers and employees and it will monitor state and local guidelines to decide when it can reverse this policy. It does not give a timeline of when it plans to begin allowing returns again.
Few Deals and No Rewards Program
Many vitamin stores have rewards programs that help repeat customers accrue financial rewards. Customers who regularly purchase supplements may want to look for a vitamin store that offers some sort of rewards program to help with the cost.
HiLife Vitamins also doesn’t seem to have many deals or discounts which are common with other vitamin websites and stores.
No Product Reviews
HiLife’s website does not support customer reviews of its products. This is inconvenient for those who are looking for information on others’ experiences with the product. Many vitamin stores allow customers' product reviews on their website, so it is unusual that HiLife’s website doesn’t support this.
The Bottom Line
HiLife Vitamins has 50 years of experience selling supplements and vitamins. It currently operates both a storefront in New Jersey and a website, which gives local customers two easy ways to shop there.
We like that HiLife Vitamins prioritizes providing excellent customer service both in person and on the phone. The company encourages customers to call with questions which often come up when shopping for supplements.
While HiLife does have great customer service and access, there are some things that make it more difficult to work with such as its no returns policy. We also find it inconvenient that there are no product reviews on the company's website.
This may not be an issue if you know exactly what you want to buy, but if you are looking for information on what other customers think of the item, then you may want to try a different vitamin store.
Review Source
Maureen S. Hawthorne, NJ
4 years ago
Robert & Jeannette Bingham Jupiter, FL
4 years ago
Kathryn VanHorn Clinton Township, MI
4 years ago
