GNC (General Nutrition Centers) was founded in 1935 and is a leader in the nutritional supplement industry. It focuses on truth in labeling, ingredient safety, and product potency while staying on the cutting edge of nutritional science. Being the largest company of its kind, GNC is headquartered in Pittsburgh, Pennsylvania. GNC's mission is to "Motivate & support the desire to LIVE WELL."

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The Good

Extensive Selection of Products
Easy Website to Navigate
Discount for Becoming a Member
Shipping and Return Policy

Extensive Selection of Products

As the world's largest nutritional supplement company, GNC has an extensive selection of products. GNC.com has a wide selection of vitamins and supplements. The general categories include Vitamins, Sports Nutrition, Protein, Diet, Fish Oil, Digestion, Herbs, Energy, Pet Supplements, Beauty Care and Exercise Equipment.

With GNC vitamins located in over 50 countries, the selection of vitamin and supplement products include:

Multivitamin
Fish Oil & Omegas
Sexual Health
Minerals
Bone Health
Antioxidants
Specialty Supplements
Dietary Supplements
Vitapak Programs

Among the vitamins and minerals line, some of the GNC vitamins include vitamin b complex, antioxidants, zinc, iron, amino acids, calcium, and many other health and wellness products.

Easy Website to Navigate

The GNC website is easy to navigate: we were able to find specific information about each product with ease, including instructions for how the product should be used, recommended doses, ingredients and nutrients, warnings, health notes, the product label, and customer ratings and reviews. Many of the products within a certain category look very similar, so the rating system and user feedback is a straightforward, easy way to learn more about the product. A helpful feature of GNC's site is the Tools & Resources section. When you hover your mouse over the top navigation, the Tools & Resources section appears in the dropdown offering further product and health information to help you decide what supplements are best for you.

Discount for Becoming a Member

If you become a GNC member, you'll be given a 15% discount on all items. You will be asked to provide an email address, birthday, and other information in order to become a member and access the exclusive offers - but there is no fee to join. Several special promotions are listed under each of GNC's vitamin/supplement categories.

Shipping and Return Policy

GNC can ship items around the world, including the United States and Canada. Shipping costs are determined by your order and the shipping method you select. The total shipping charges will automatically compute during the process, so you'll know how much shipping will cost before you complete your purchase. If you're shipping within the United States, you'll have the option to upgrade the shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service).

If you do choose to upgrade, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. GNC accepts returns of used and unused products within 30 days for a refund. However, GNC will deduct any gift wrap or shipping and handling charges. The products must be returned in good condition and in the original boxes whenever possible - and be sure to include all paperwork and accessories to ensure full credit.

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The Bad

Pop-up Issues

Pop-up Issues

A possible downside of using the GNC website is the pop-up prompts that appear while browsing. If you're inactive on the GNC site for a certain amount of time, a pop-up will prompt you to start a live chat with a GNC agent. These popups can be distracting and take away from the browsing experience. However, it also may be an upside if you have a question or need help — GNC will provide you with instant assistance.

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The Bottom Line

GNC vitamins are backed by nutritional science and strive to exceed industry standards. Its product selection is extensive and the 30-Day Money Money-Back Guarantee eliminates the risk of being stuck with a product you aren't happy with. With over 80 years in the health and wellness industry, GNC offers competitive pricing and products among vitamin retailers.

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User Reviews

Star Rating

3.9

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74 Reviews

Review Breakdown

5 grade

43%

4 grade

27%

3 grade

12%

2 grade

1 grade

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Hanna Fernstrom Phoenix, AZ

I signed up AND PAID for their two boxes while I was in shop one day and was told that they will be shipped to me. Months go by and I haven’t received anything and so I go back into the store and ask why I haven’t ever received my first box. The guy told me that he must not have saved my address the first time so he needs my address again and assures me I will get it soon now. More months go by and so I call the store, a girl answers and I tell her what’s been going on and she says “oh yeah I’ve had lots of complaints about that, I spoke to my manager and she said since we have boxes in store you can come get one, I have already done for 2 other people this week.” So I say great and go to get it the next day. When I get to this store, a man doesn’t have any idea what I am talking about and tells me he can’t do that. So I told him I spoke to a girl at this specific store yesterday about this. So he calls her and she tells him what the manger has told her and he says okay and hangs up. He then looks at me and goes “yeah that just doesn’t sound right and I’ve been here a very long time, so I’m going to call that managers manager and see what he thinks.” So I continue waiting while he calls and this manger doesn’t authorize this transaction. So he looks at me and goes “yeah just as I thought you can’t have a box” WHAT. So I tell him everything that’s happened (WHICH IT HAS BEEN HIM THAT LAST TWO TIMES I HAVE COME IN HAVING ISSUES) and he goes “well we aren’t even doing this specific boxes anymore. I would just call corporate and speak to someone because I can’t see anything about the status of your boxes on my end.” So I leave and call the number he gave me. I explain to the rep on the phone my situation and he puts me on hold to see what the issue has been. He gets back on the line and says “I can offer you 300 points for all this trouble” I then asked what is 300 points worth? And he said $10 of any item. WHAT!!! When I paid for two boxes filled with items!?? I then had to go back and forth with him on how I don’t want that and I a only taking Two boxes or a full refund. He then says he can’t do either of those things. I finally get him to answer me when asking several times whose fault this is for me not getting my box and he said it was theirs and that he can see a box was never sent. I then asked to speak to a manager. He said oh I can have one call you back and I said no I want to speak to a superior right now. He then put me on hold. Once he got back on the line he said that he went ahead and approved me for the box. He then stated my first box would arrive in TWO WEEKS and then the second box would come around January. It has been EIGHT WEEKS since this conversation took place and STILL NO BOX!!! They are absolutely terrible and I will never spend another dime at GNC.

5 years ago

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mila almeda Vancouver, BC

bought two bottle of papaya enzyme and a Ener C multi pack. Because of covid 19 and being high risk I am staying at home so I ordered online. The two bottles of papaya enzyme they sent me were about to expire in 4 months (September 2021). The Ener C multi pack is the same with expiry soon (September 2021). I tried contacting customer service. Long story short they will not send a replacement to the about to expire products. I am so disappointed. I sent back the items and now I am out by $22.00 due to shipping. I will never buy anything from GNC ever because GNC ships about to expire products. Buyers beware! Look somewhere else.!

5 years ago

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Gia

A 20 YEAR CUSTOMER OF GNC ... AND YET When you walk into a store.... and are COMPLETELY ignored by the man working there chatting on the phone in indian..... talking to all ALLLLL of the (ps English speaking indian customers) in indian.... and you are standing there feeling uncomfortable and out of place after 7 min STRAIGHT of not even knowing what is being said in the store. U ask about a product, he barely looks your way and says no they dont have it, and continues to tend to the other clients in indian giving preferential treatment without offering another brand of the product. So? You leave. And you go to healthy planet where although many of the workers are diverse.... they greet you and speak to each other and others know English unless otherwise required by a non English speaking customer. What a joke. Never going to GNC brampton again

7 years ago

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Maria

Ordered 5 items online early Dec 2017. Mid Dec received 3 of them, I called the customer service the reply was 'oh yes, the missing products were not in stock'. -- So no email, letter, phone call to inform their costumer. Then I mentioned I am going away in a week time and it is a gift and should take it with me. The reply was 'we will send you in 3 days'. -- 5 days passed, none received, called them, the reply was 'we can’t track it, we let you know' - !!! I misses the product, and caused my nephew a big disappointment. I trusted them and waited, I could simply buy it from H&B. Since then 4 emails, 3 phone calls (each time waiting more than 20 min), still have not received my money back. Irresponsible, useless costumer service.

8 years ago

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L. Stockton Rocky Mount, NC

I worked here in the early 90's. At that time, full-time hours were available and pay was decent. I wouldn't work there now as I understand no one but the manager gets full-time hours, pay has decreased and sales quotas have become mandatory, making employees push products customers don't need or want. Also, their mark-up rate on products is horrendous.

9 years ago

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Nathan Layton, UT

They are very pushy when you walk in the store. I don't think I will be returning to this store when I can get better service at locally owned companies.

8 years ago