Name: TurnKey
Rating: 2.6

star star_border star_border star_border star_border

Ken Ilg Lewes, DE

I am not going to repeat all of the same complaints about TurnKey because it doesn't do any good anyway. TurnKey will simply respond with one their typical bs answers all the while keeping customers money fraudulently. DO NOT USE TURNKEY VACATION RENTALS FOR YOUR RENTAL NEEDS. TurnKey Vacation Rentals Austin, TX Services: Vacation property rental

6 years ago

Reply from TurnKey

Hi Ken,

We appreciate you sharing this feedback with us and completely understand the frustration that you and many others are feeling at this time. Please know that we are trying to do the right thing for our guests and homeowners while navigating this unprecedented and rapidly-changing situation. We have made adjustments to our Cancellation Policy to allow guests to cancel and receive a credit that can be used toward a future stay within the next 18 months. This helps retain the value of each reservation for the guest while also assisting the homeowner as they face multiple cancellations and real financial hardship. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey VR Team

Apr. 13th, 2020

star star_border star_border star_border star_border

Ken Meifert Oneonta, NY

TurnKey is AWFUL. Their refusal to offer refunds during a global pandemic with most of the US under stay at home orders is absolutley absurd. Companies character is shown during times of trial...this company and its management has shown they have no character. STAY AWAY!

6 years ago

Reply from TurnKey

Hi Ken,

We appreciate you taking the time to share this feedback with us and strongly empathize with you and so many others whose travel plans have been affected by COVID-19. The current situation is unprecedented, and we (a property management company) are balancing the needs of multiple stakeholders. On the other side of every refund request of a non-refundable booking is a homeowner, another person also experiencing hardship. These are difficult times for travelers and homeowners alike, and we are trying to do the right thing for everyone involved. For this reason, we have adjusted our Cancellation Policy to allow guests to cancel and receive a credit that can be used to book a new stay within the next 18 months. We will also guarantee your current rate when booking the same home for the same dates next year. For further details regarding our policy updates, please visit our recent COVID-19 blog post. -The TurnKey VR Team

Apr. 13th, 2020

star star_border star_border star_border star_border

Ryan Tustin, CA

Do Not rent from Turnkey Vacation Rentals. They have decided to keep all customers money during Covid19, provide no refunds during shelter in place. The Govener of CA (wehre my rental is located) says not to leave your home other than essential services. Vacations are not on the essential list.

6 years ago

Reply from TurnKey

Hi Ryan,

Thank you for taking the time to leave this review. Please know that we have recently updated the terms of our Cancellation Policy in response to COVID-19. Guests are now able to cancel and receive a credit that can be used until February 1, 2021 to rebook a stay with a check-in date on or before October 1, 2021 without incurring any penalties. We will also guarantee your current rate when booking the same home for the same dates next year. For further details regarding our new policy, please visit our recent blog post. -The TurnKey VR Team

Apr. 13th, 2020

star star_border star_border star_border star_border

Pat Kelliher Park Ridge, IL

You have a home listed for rent in Nashville that is currently being lusted FOR SALE! you refused to give a Young family any kind of refund due to cancellation related to Corona. Instead you forced them to take credit for a home that will no longer be available . smacks of FRAUD / BAIT AND SWITCH!!

6 years ago

Reply from TurnKey

Hi Pat,

Thank you for taking the time to leave this review. Please know that we empathize with you and so many others whose travel plans have been impacted by COVID-19. The current situation is unprecedented, and we (a property management company) are balancing the needs of multiple stakeholders. At TurnKey, we have responsibilities to both guests and homeowners, and in this rapidly-changing environment, we are trying to do the right thing for everyone involved. With that in mind, we have updated our Cancellation Policy to allow guests to cancel and receive a credit that can be used to book a new stay within the next 18 months without incurring any penalties. This helps retain the value of each reservation for the guest while also assisting the homeowner as they face multiple cancellations. For complete details regarding our policy adjustments, please visit our recent blog post. -The TurnKey VR Team

Apr. 9th, 2020

star star_border star_border star_border star_border

erin bell Columbia, MD

Terrible customer service. Worst book experience of my life.. I will never be booking with them again and making sure the house I get is not associated with turnkey what so ever. When every other company is adjusting their cancellation policy during coronavirus to allow refunds - turnkey is not. Showing their true greedy selves. Use Airbnb.

6 years ago

Reply from TurnKey

Hi Erin,

Thank you for taking the time to leave this feedback. Please know that we empathize with you and so many others whose travel plans have been impacted by COVID-19. The current situation is unprecedented and rapidly evolving, and we (a property management company) are balancing the needs of multiple stakeholders. On the other side of every refund request of a non-refundable booking is a homeowner, another person also experiencing hardship. At TurnKey, we are trying to do the right thing for everyone involved and have made updates to our Cancellation Policy for this reason. Our new policy is similar to Southwest Airlines and other brands in travel and hospitality, allowing current reservation holders to cancel and receive a credit to be used toward stays up to 18 months in the future. For further details, please visit our recent blog post. If there is anything else we can still do for you, reach out anytime and let us know. -The TurnKey VR Team

Mar. 23rd, 2020

star star_border star_border star_border star_border

Mark Miller Jacksonville, FL

Horrible customer service. No refunds issued during COVID 19 while everyone else is offering full and flexible refunds. Spent 6 hours on hold this week alone and have been told I would be called back only to recieve emails and texts back stating the same thing over and over. This company needs to take responsiblity and not hide behind keyboards.

6 years ago

Reply from TurnKey

Hi Mark,

Thank you for taking the time to leave this review. We sincerely appreciate your continued patience as we navigate this unprecedented and constantly evolving situation with COVID-19. At TurnKey, we have responsibilities to both guests and homeowners, and we are trying to balance the needs of both parties as best as possible. Please know that on the other side of every refund request of a non-refundable booking is a homeowner, another person also experiencing hardship. In order to find a positive solution for our guests, we have made temporary updates to our Cancellation Policy to allow current reservation holders to cancel and receive a credit that can be applied to a future booking. If there is anything we can still do for you, please reach out anytime and let us know. -The TurnKey VR Team

Mar. 20th, 2020

star star star star star

CCR Phoenix, AZ

Easy to do business with. The Portal was a great tool and contacting them during the rental was incredibly easy

6 years ago

Reply from TurnKey

Thank you for the great feedback, and we're glad that working with us was an easy experience! – The TurnKey Team

Jul. 2nd, 2020

star star star star_border star_border

Luke Louisville, KY

People were nice. Fees are too high! Confusing when paying for condo. Why do you pay the insurance online but you can’t pay for the condo online?!?

6 years ago

star star star star star_border

Tom Stoffel Greensboro, NC

Turnkey was great to work with from the booking process through checkout. They were very responsive and helped us before and during the stay.

6 years ago

Reply from TurnKey

Thank you for this feedback Tom! We pride ourselves on clear and responsive communications, from booking through checkout ... and beyond! We were glad to host you and can't wait to do it again soon. –The TurnKey Team

Feb. 21st, 2020

star star star star star

Melissa Sacramento, CA

Great property which was clean and well maintained. The property manager was responsive and helpful.

6 years ago

Reply from TurnKey

Thanks for this wonderful feedback Melissa! We're so glad you had a great stay, and that you experienced the home cleaned and maintained to our high standards. We're also glad that our communications were helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

star star star star star_border

CFlowers San Antonio, TX

I had no issues with TurnKey. Anytime I had a question or concern, someone would always answer my text back. I would use them again

6 years ago

Reply from TurnKey

Thank you for this great feedback! Thank you for being our guest, and we look forward to hosting you again soon.

– The TurnKey Team

Dec. 31st, 2019

star star_border star_border star_border star_border

Myly Nguyen Carrollton, TX

The freezer did not work properly, and the dishwasher was not working as well. Apparently there was a stain on a sheet and I was sent no proof of this, and was also charged $400 for it. All in all I would not recommend. I will not be booking with turnkey again.

7 years ago

Reply from TurnKey

We’re so sorry for the issues you had with the rental. Here at TurnKey, we strive to offer an impeccable customer service experience so that our guests can have amazing stays at our properties. We wish we had known about the issues you experienced during your stay so that we could have tried to help out then. Our 24/7 guest hotline is always available -- never hesitate to reach out while you’re staying with us! With regards to the additional charges for the damage we discovered at the home, we received initial feedback from the house cleaner, which was then corroborated by our local team upon inspection. If you would like to see these notes, please contact us and we will share them. -The TurnKey VR Team

Oct. 11th, 2019

star star_border star_border star_border star_border

rob corkwell Dimondale, MI

Canceled reservation 5 weeks before our arrival. Offered a mere 10% discount on any of there other properties. Really?? That's the best you can do after ruining our vacation??

4 years ago

Reply from TurnKey

Hi Rob,

Thank you for taking the time to share this feedback, and we apologize for any inconvenience you experienced. Unfortunately, this home changed ownership so we were unable to rent out this property as planned. When something like this occurs, we do everything in our power to find nearby, similar property options that we can transfer your payment over to or cancel the reservation altogether and offer a full refund. It appears that there was nothing comparable nearby and your payment was refunded in full as soon as we were made aware of this. Your patience is truly appreciated, as we understand the frustration of not being able to stay at the original property you had chosen. If there’s anything else we can do to make your experience with us a better one, feel free to reach out anytime and let us know.

Dec. 3rd, 2021

star star_border star_border star_border star_border

Patricia Filic Zurich, ZH

Incompetent bad customer service, completely outdated and complicated reservation system. For me, a dubious agency that is not recommended. Lure with a great offer and then revoke it after two days.

5 years ago

Reply from TurnKey

Hi Patricia,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.

Oct. 5th, 2021

star star_border star_border star_border star_border

david chase Irvine, CA

Worst customer service of any company I’ve ever dealt with. They canceled on me a week before my stay and would not offer a refund. If any home owner uses Turnkey, they should be ashamed.

5 years ago

Reply from TurnKey

Hi David.

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again. -The TurnKey Team

Aug. 12th, 2021

star star star star star_border

Peggy H Lakeland, FL

Very accommodating for working with us for grilling options when we found the whole bottom had rusted out.

6 years ago

Reply from TurnKey

Hi Peggy,

Thank you so much for the review and kind words about your stay with us! We’re glad we were able to quickly assist you with the grill after you called our 24/7 guest hotline to let us know about it. By the way, you were perfect guests, and we’re looking forward to hearing from you again! -The TurnKey VR Team

Sep. 13th, 2020

star star star star star

William jones Renton, WA

House was spotless and access was very simple when we arrived definitely a 5 star experience!

6 years ago

star star star star star

Julian District Heights, MD

It was an amazing experience. Very clean. Very spacious. And very accommodating.

6 years ago

star star star star star

Debra Hensley Troy, MI

Everything was very clean and just as the pictures showed on Vibro. The pool was awesome as well.

6 years ago

star star star star star

Tobi Johnson Boise, ID

Turnkey kept me up to date with the rental status and quickly answered all my questions.

6 years ago

Reply from TurnKey

Thank you! We're so glad our communications were helpful. Thank you for being a valued TurnKey guest! –The TurnKey Team

Jul. 2nd, 2020

star star_border star_border star_border star_border

Monte Long Kernersville, NC

Do not use this company. They are unwilling to refund customers under a national emergency. They also hold the money from the property owners until the premises are used. Poor ethics!

6 years ago

Reply from TurnKey

Hi Monte,

We appreciate you taking the time to leave this review. Just like all other property management companies that we're aware of, TurnKey is responsible for holding onto the booking revenue for our homeowners until the checkout occurs and our service has been rendered. Payments are held in a separate account for our owners and do not count toward company revenue. For further details regarding our Cancellation Policy, please visit our recent blog post. -The TurnKey VR Team

Apr. 6th, 2020

star star star star star

Lottie Bryson City, NC

The customer service was great. I was kept up to date with emails and texts which was wonderful.

6 years ago

star star star star star

RW Monroe, NY

Awesome vacation house....best customer service....would recommend to friends and family

6 years ago

Reply from TurnKey

Thank you so much for this excellent review and feedback! We can't wait to host you again. –The TurnKey Team

Jul. 2nd, 2020

star star star star star

Laura Koulet Portsmouth, NH

Very impressed. Most organized effort for vacatin rental I have seen. Thank you so much!

6 years ago

Reply from TurnKey

Wow! Thank you, Laura. We truly appreciate this review and can't wait to impress you again :) –The TurnKey Team

Feb. 21st, 2020

star star star star star

ShelHaider Lone Tree, CO

It was great! They were very responsive to any request I had. Would definitely use TurnKey again!

6 years ago

Reply from TurnKey

Thank you for this fantastic feedback! We're so glad you had a great stay and that our communications were prompt and helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 24th, 2020

star star star star star

ropiak89 Atlantic Beach, NC

Appreciate the heads up notice about construction work being completed on the property.

6 years ago

Reply from TurnKey

We appreciate this feedback! Thank you for being our guest, and we look forward to hosting you again soon.

– The TurnKey Team

Dec. 31st, 2019

star star_border star_border star_border star_border

Phyllis Daniels Oxford, MS

We got to our vacation rental and it was not cleaned. Someone else’s hair was EVERYWHERE including in the sheets on the bed. I am now about vacuum and clean on the first few hours of my vacation! BEWARE!!

7 years ago

Reply from TurnKey

Hi Phyllis,

We appreciate you sharing this feedback with us and are sorry to hear about the cleanliness issues you encountered upon arrival. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to quickly send our Housekeeping Team back out to reclean the home, and we are so glad you called our 24/7 guest hotline to let us know about it. Although it doesn't change things, we appreciate you accepting the compensation we were able to offer. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey VR Team

Feb. 14th, 2020

star star star star star

Monica Zoellner Seminole, FL

No issues. Met my expectations. Only disappointed that pool wasn't private.

6 years ago

star star star star star

Blerina Shala New York, NY

I was able to get responses within 10 minutes. Great communication!

6 years ago

star star star star star

Kathy E Coos Bay, OR

High marks for cleanliness, responsiveness and good communication.

6 years ago

star star star star star

Aleatha Mccants Wesley Chapel, FL

quick and timely manner was right on point at giving my family what we needed

6 years ago

Reply from TurnKey

Thank you so much for this excellent review and feedback! We're glad our service added to your vacation experience. We can't wait to host you again. –The TurnKey Team

Jul. 2nd, 2020

star star_border star_border star_border star_border

David Lemacks Locust Grove, GA

Wife lost job due to covid 19. We are now a one income family. I needed to cancel the July family vacation because I needed down payment back. Turnkey refused!!!

6 years ago

Reply from TurnKey

Hi David,

Thank you for leaving this feedback with us. Please know that we empathize with you and so many others who have been impacted by COVID-19. These are difficult times for travelers and homeowners alike, and we are balancing the needs of both parties. On the other side of every refund request of a non-refundable booking is a homeowner, another person also experiencing hardship. In order to find a positive solution for our guests, we've updated our Cancellation Policy to allow current reservation holders to cancel and receive a credit that can be used for a future booking up to 18 months in the future. For further details, please visit our recent COVID-19 blog post. If there is anything else we can still do for you, reach out anytime and let us know. -The TurnKey VR Team

Mar. 30th, 2020

star star star star star

Susan Springboro, OH

Great communication, easy instructions, told me everything I needed to know.

6 years ago

Reply from TurnKey

Thank you for sharing your experience, Susan! We pride ourselves on providing exceptional service, including clear communications, so we appreciate this feedback. We can't wait to host you again soon! –The TurnKey Team

Jan. 30th, 2020

star star star star star

Betsy Boulder, CO

Reliably responsive, house clean and as promised. Informative pre check in.

6 years ago

Reply from TurnKey

Thanks for this wonderful feedback Betsy! We're so glad you had a great stay, and that you experienced the home cleaned and maintained to our high standards. We're also glad that our communications were helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 20th, 2020

star star star star star

Aidan Suiter Salem, NJ

Everything was very smooth and lines of communication were always open.

6 years ago

Reply from TurnKey

Thanks for this terrific feedback Aidan! We're so glad you had a great stay and that our communications were helpful. We can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

star star_border star_border star_border star_border

Allan Santa Rosa Beach, FL

Good luck with turnkey. Sitting in a filthy house at rosemary beach, FL that was supposed to be cleaned 4 hours ago. Just a nightmare to deal with.

5 years ago

Reply from TurnKey

Hi Allan,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again. -The TurnKey Team

Jun. 15th, 2021

star star_border star_border star_border star_border

Michelle Ashland, OR

They are just out to take people's money and do not care how people were affected by the government shutdowns due to COVID.

5 years ago

Reply from TurnKey

Hi Michelle,
We appreciate you sharing these details and empathize with you and many others whose travel plans have been impacted by COVID-19. In order to protect both our homeowner's and guest's investments, we issued a future credit that can be used until September 1, 2021, for a stay with a check-in date any time prior to June 1, 2022. We are also able to guarantee your current rate when booking the same home for the same dates next year. We do apologize if this policy does not meet your satisfaction and we do understand your frustration. If there is anything else we can still do for you, please reach out to us at our 24/7 guest hotline. -The TurnKey Team

May. 9th, 2021

star star star star star

Antonia Orozco Fort Worth, TX

Everything was as explained and as expected.

6 years ago

star star star star star

Gail Veneta, OR

Property as advertised and a great time was had by all!

6 years ago

star star star star star

John Lyon Denver, CO

When I had questions they relied promptly.

6 years ago

star star star star star_border

Marcus Madison, AL

They were easy to communicate with, and were fairly prompt with their response.

6 years ago

star star star star star_border

Jazmyn Allen Hollywood, FL

AC wasn’t working but everything was clean and it was so close to the beach

6 years ago

star star star star star

Kate D. Stratford, CT

Great communication before, during and after our stay.

6 years ago

star star star star star

Kelly Lansdale, PA

Responsive. Customer focused. Awesome property.

6 years ago

star star star star star_border

Mighty Hodges Indianapolis, IN

The cabin is clean.My husband and I enjoyed our stay. I will rent again.

6 years ago

Reply from TurnKey

Thank you for being a valued TurnKey guest! We look forward to hosting you again soon! –The TurnKey Team

Feb. 21st, 2020

star star star star star

Claudia and Andy Welk Pleasanton, CA

We appreciated the great customer service.

6 years ago

Reply from TurnKey

Thank you for this feedback! We take pride in providing our guests with exceptional customer service, and we can't wait to host you again soon. –The TurnKey Team

Jan. 28th, 2020

star star star star star

Janell Remsburg Audubon, IA

Everything went very smooth!! Great experience!

6 years ago

Reply from TurnKey

Thanks for this terrific feedback Janell! We're so glad you had a great stay and we can't wait to host you again soon! –The TurnKey Team

Jan. 14th, 2020

star star star star star

Mechelle Cropwell, AL

Very clean, as pictured and as described.

6 years ago

Reply from TurnKey

Thank you, Mechelle! We look forward to hosting you again!

Dec. 6th, 2019

star star star star star

Julia Lian Rockville, MD

we got a nice vacation house from it, it was easy to book.

5 years ago

Reply from TurnKey

Hi Julia,

Thank you for the compliments, and we love hearing that you enjoyed your stay with us! If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey Team

May. 16th, 2021

star star_border star_border star_border star_border

JP Sugar Land, TX

Highly unethical company - avoid them! Borderline fraudulent business practices.

5 years ago

Reply from TurnKey

Hi JP,

We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, so if there is anything we can do to assist you please do not hesitate to reach out to our 24-hour guest hotline. Thank you again. -The TurnKey Team

Mar. 10th, 2021