Vayama

Horrible service. No real follow through! We cancelled 1 of our 2 tickets mid May [vus10213517] We're still waiting for a refund. Your so-called customer service center and its agents are useless. We had purchased travel insurance through you and still, nothing. This is appalling! We will make sure that everyone we know avoids this scam and saves themselves the hassle and pain of having to call again and again only to be told "wait another 24 hours or a week for your refund" . We keep getting generic e-mails (no agent name or department head even though we have spoken to several) about asking the airline for our refund. It doesn't take this long to process purchases nor refunds. It's been 7 months! You can keep our money, but we surely won't be quiet! Buyer beware.