CheapOAir
3.8
5.5
Overall Score
Dave Littleton, CO
MY RESPONSE TO COLLECTIONS: I followed your terms of service and I requested change to pick up location for the car. The person I spoke with would not help me with that thus the reason I had to purchase another car rental in Dallas TX when I missed my flight due to changing of gates at the last minute and Frontier never made an announcement about it until I went up to their desk asking where the plane was. Their failure to provide everyone with this update in flight is not on me. Multiple other people missed this same flight because of this. I even called Hertz and they said I had to call who I booked the car with for changing of pick up locations. This is complete failure on cheapo air for not supporting and providing service in the middle of all the chaos I was going through trying to get down to Texas to tend to my sick mother. This is a dispute for the entire amount of 341.12 for services not rendered and I will not pay a dime of it. I have re-disputed with American express I require no further communication from you concerning this issue. I suggest you fix your services and operations concerning bundle bookings including rental cars as flight issues can result in changing of pick up locations for rentals in case you didn't know and you are loosing customers because of this. TOS STATES: "CheapOair will charge a service fee of $10 for cancellations or a change of reservation." I was in the airport waiting and ready to pay 10 bucks to change pick up locations and you failed to provide this service per your own terms of service. NOT MY FAULT NOT MY DEBT.
CHEAPOAIR UNDOCTORED REPLY:
We are just a travel agent who booked ticket for customer. We followed Airlines policy if Airlines make any changes which is totally out our control. Our agent call car vendor to help you changing the pick up point however they denied for any changes. So if you missed your flight due to Airline make changes you should be calling Airline for any compensation. please be informed this car rental amount you paid is non refundable.
6 years ago
Imogen Culver City, CA
Excellent all around! Thank you for taking the stress out of travelling and reservations and leaving money in our pockets to enjoy the trips even more!
6 years ago
Sharon Grottoes, VA
Easy to follow. Lots of choices. Almost too many. Offer flight insurance which was important for time I am traveling. Great deals. Assistance available if needed by phone.
6 years ago
Flavio Mateus Wooster, OH
Best way to fly cheaper with great deals and options, the only thing to discuss would be the fees for luggage, at least the cabin luggage and 1 checked luggage should be fee free.
7 years ago
Andrea Duncan Columbus, OH
smooth tansaction overall.
flights were inexpensive and plentiful. A great experience for a first-time customer. i recommend this site to anyone looking for a great deal!
7 years ago
Dana Bloomingburg, NY
My son visits me several times a year from another state. I am always able to find affordable and even great deals on flights for him and often times his friends as well.
7 years ago
Reem
Friendly and offers good deals.
Checking all travelers requirements before check out from the booking site.
Offers hotels and transportation in different budgets.
7 years ago
Ahad Badar Balsam Lake, WI
I bought a return flight from Bangkok to Los Angeles with southern china airline having an 18 hours layover at the Shenyang international Airport.
After I bought the ticket i received an amendment in my travel itinerary 6 times. This made me jittery and I called the Southern China Airline helpline. From there I learnt that for this connection I need a transit visa to China. Which is a surprising thing because I have never had an experience where you needed a visa for a connecting flight.
Later I realized that China does not offer transit visas in Pakistan to Pakistani passport holders.
I should have been informed of this kind of requirement on my connection in advance and if i needed any sort of visa for my transit but i wasnt informed. in fact my flight schedule was changed 6 times and later on i found out that i can not even take this flight because of the weird kind of a connection on this airport.
cheapoair should know the terms and conditions like these and inform the buyer in advance as this is a very odd case. now my entire money is wasted.
7 years ago
Candy Charlotte, NC
Navigating the site was simple and easy.
20 minutes is enough time to select your flight. I am excited and thrilled to stumble across CheapoAir website.
7 years ago
saskia
with cheapoair, flights are easy to find, Its very convenient and easily accessible,,, the chat is also very useful and they respond in a timely manner
7 years ago
Jenna Goodyear, AZ
I wish I could rate this 0 stars!!! Immediately after booking, I called to change my flight to the next morning. There was a $50 fee- my card kept getting 'declined'. When I called my bank, they said there was absolutely no reason my card should be declining. When I called back right after, the fee to change had jumped to $80! The calls kept 'dropping', and each time I called back, the price jumped up again!! When I told them I wanted to change for the original $50 I had agreed to, they said there call center system was down even though I called back, reached a different agent, and- you guessed it- the system was working just fine! They refused to change my flight for less than $200, were SUPER unhelpful, and provided the WORST customer service I have EVER experienced!! Take your money elsewhere folks, and stay far FAR away from these scammers!!!!!!!
7 years ago
Frequent Traveler Long Beach, CA
NEVER BOOK FLIGHTS WITH CHEAPOAIR!
Immediately after buying the ticket I asked changing the return from 3 stops flight to 2 stops. NO WAY.
Beside that they asked me $5797 to change one leg of the return of a $1350 flight a first time and then $7876, I finally discovered that they calling center is located in PAKISTAN!!!!! And the operators are using fake Western names!! No air company can detect on their system the fare for this ticket so no company could change this return! The ticket has been bought by those gangsters from some consolidator in a shady way. The customer service is pitiful and simply doesn't care about you once you have been scammed with the ticket purchase.
AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!
Basically out of a regular flight of 16 hours I had to add 9 hours to reach LA via Washington. A real pain in the butt.
AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!
7 years ago
Sam J Pipitone Roseville, MI
CheapOair. They would not give me back the money. They purchased a ticket without my approval and when I asked for the return of my money they treated it as a refund and said we do not refund tickets we can give you 70.00 off the 250.00 they took from me. I notified the bank they received information from Cheapoair as if it was a return and sent their policy to the bank they did not refund the money. I did not buy this ticket and was charged for it anyway. Cheapoair violated the law broke several more Federal laws, reached over borders and countries stole my money and my bank Suntrust assisted them in this crime.
7 years ago
koko
Title of the review: cheapoair is a scam and a fraud company and one of the worst I have ever seen
Briefly, Cheapoair is one of the worst companies I have ever seen. Customer service is below zero. The advisers were not nice to me and they did not do any effort to help me or to solve the problem. I will never book with this fraud company and will never recommend it to anyone.
Description of the problem:
I have booked a ticket to Lebanon from Montreal. My transit destination was in Nice-France. In the airport in Montreal, they told me that I cannot travel because I should have a "Schengen Visa" to pass through Nice-France. When I booked the ticket, there is no mention to a "Schengen Visa" on the website nor in any links. I contacted cheapoair and the advisers were very rude to me. Instead of proposing solutions or solve the problem, they were not responsive at all. Moreover, they send me emails with some links to check if I need a "Schengen Visa" or not. The links did not work and they send me to an empty page "page not found".
Moreover, I tried to check if I need a "Schengen Visa" to pass through the airport in Nice-France to go to Lebanon. I checked the information on:
-The European Union website:
-France Visas website:
-Schengen Visa Info:
and nothing is written that I should have a Schengen Visa.
And what made things worse is that the advisers told me that this is my problem and not their problem. Is it a good way to treat clients?
I am asking cheapoair to reimburse me the whole tickets.
7 years ago
Jose Flores Myrtle Beach, SC
My wife just book a flight for my parents and our children's and she didn't realize they have to wait 6 and a half hours in the airport when she realizes that she calls them and explains the situation she just book the flight like 15 minutes ago and they want to change$ 75 for each ticket to cancel it in my opinion that is crazy she tries to change the flight and they want to charge extra $650 dollar and at this point they are not the friendliest we ask to talk to the supervisor and she isn't any better at costumer service we try to buy protection plan and they wont sell it at this point because is a risk the we may cancel the booking so heads up be sure to check the flight before paying anything otherwise you'll have a big headache by the way lady's name
Berenice G
7 years ago
Praveen
When I called cheap-o-air and request to change return flight (From SFO to HYD) change of date, they initially asked me an additional charge 311.23 and when I requested what are those charges, I didn't get proper answer from agent(His Name Milwin I think). He is saying $111.30 for airline penality including taxes and at first instance remaining amount is fare in difference and when I again ask him to explain this more elaborate about these charges, he said it’s cheap-o-air service fee.
But this is more important for me to change the travel date, I don't like to pay the remaining $100 but I accepted and asked some discount, he gave $100 discount, sent this email below:
As per our conversation and as agreed, we have made the changes to your Booking number: xxxxxx, with an additional charge of $211.30 USD per passenger, including airline penalty, difference in fare and fees. Total cost to change this itinerary including taxes and fees: $211.30 USD (Total for all passengers).
And again after some time, he is saying you need to pay extra $134 and total fare is $335, at last I lost belief on the agent with his knowledge and asked him to connect to his higher official, he is not happy with that and he is deciding my character saying that "sir, basically you don't trust anyone", If I am correct deciding anyone's character is not his duty. I felt very bad about this and I shown my sadness, now he is talking even rude. I just want to talk with his higher official but he puts me on hold for long time(about 15 mins).
I don’t know these charges I am paying are correct or not, but not happy with agent deciding my character. With this experience I don't think I will comeback and decided never book a ticket in cheap-o-air.
7 years ago
Munzer Baker Clearwater, FL
I scheduled a trip through CheapOair for a flight with Spirit airlines from Tampa to Fort Lauderdale. I agreed to purchase a carry-on for $30. The night before my flight, I checked-in and realized Spirit did not receive notification from CheapOair that I paid for one checked baggage. I called CheapOair and rep I spoke to said he sees the error and will notify Spirit air to allow one carry-on. Within a few minutes, I receive a notification from my credit card that a new charge of $30 has been charged by CheapOair. I called CheapOair back and they said they know nothing about the new charge. I called my credit card to challenge the charge and they agreed to credit the $30 while they investigate with CheapOair. Avoid CheapOair and purchase tickets directly through the airlines.
7 years ago
Tessie Wyatt
Good,updated when needed. Affordable products. Easy access when needed. Have used this site for a long time and don't have to compare it to the other travel sites.
7 years ago
Talwinder
The Cheapoair is one of biggest scam that i have ever seen in my life. They deliberately make you pay more for the flight . This online ticketing agency is fraud . All the customer representative deliberately make mistake and then make you pay more. In my case I was booking flight from cheapoir.ca in canadian funds . The flight was 2500 Cad and i entered the credit card information to book the flight then all sudden my flight price shooted 5500 Cad. So they charged 5500 CAD to my credit card. I called the billing dept. They refused to refund. I will request all you guys to never buy ticket from cheapoair because all they do is fraud in various ways either by messing up your ticket or charging in USD even if you are booking at cheapoair.ca or sometimes they will charge undisclosed fee's about 500 USD . So i would recommend all to " Not to buy ticket from Cheapoair" otherwise you will be victim of fraud like myself
7 years ago
Rashad
First of all, This a proof that I've booked by this fraudulent website
>> https://goo.gl/tB4Cng
I booked two tickets using the online process, However, for more then two days I couldn't got a confirmation from them, and there booking system didn't accept my card! and keeps showing me that my card got declined!! I went to my bank and they assured me that my visa card works normally..
So I went to a travel agency to book my flight in person and I discovered that the price of booking the flight has increased by $ 250 by each ticket, I ha d to book with that price.. I came home and canceled one of the flights on this website and what a surprise!! they managed to take a 75$ for each ticket (as a canceling fee) form that declined card !!!!!! How come? I don't know !!
Can anyone tell me how come ?!
If they can't accept my payment, how can I confirm my tickets !!
and If I can't get a confirmation for my flight!! why I should pay for canceling a non-going booking? it's a lost cause!
And worst of all this, how come when I canceled a booking with a (declined card) they charge me $75 ?! but when I tried for so many times to pay for my tickets I got a (declined card) error?!
I do not recommend anyone using this website. If you want to book a flight, book it directly through the airline's website or go to any flight office and make your reservation.
This way you will save TIME, EFFORT & MONEY !!!
9 years ago
Kellie Payne Pickerington, OH
I was able to get a really good price on plane tickets to a rare destination through cheap o air. They have the smaller airlines that offer such destinations and were slim on fees and easy to book through
5 years ago
Review Source
Myken Salt Lake City, UT
I love using CheapOAir to compare flight prices. The service and website is easy to use and gives me a good way to compare costs through different airlines, dates, places etc.
6 years ago
Review Source
Benjamin LeBlanc Norcross, GA
Cheapo air has been the best way to find cheapest flights possible for a while.Paris several flights to each other to make sure you have the best price available as well as get you to deadlines from prices but likely jump.
6 years ago
Review Source
Kaitlyn Rios Ogden, UT
CheapOAir has always presented the best prices for airlines on my more routine flights. They are good a reservations, but are best at finding lowest pricing. I like the attention to economy with CheapOAir.
6 years ago
Michelle W Coraopolis, PA
This is the best site for comparing prices when planning trips. The filters it gives you are helpful to get you to what you're looking to book. Easy to use and beneficial when saving money.
6 years ago
Review Source
Megan A McEvoy Tallahassee, FL
As an out of state college student, CheapOAir has been a great resource for me to find flights home at the best price. I am constantly checking this website for fare so I can plan my trips home, and it has been really helpful! Without CheapOAir I would not make it home for the holidays and special occasions!
6 years ago
Arthur Alba McKinney, TX
First they advertise these low prices, book your flight and send you a booking conformation. Only to be charged then to find out the airlines "raised the prices" and
our flights are not available but for the next flight it will be $140.00 more. So we cancelled only to find out it would be days or weeks to get our money back. When I would ask the customer service person "who barely spoke English" my answer was please hold let me check with my manager. Or I was put on hold for ever until the call automatically ended itself.
4 years ago
Nina R Alpharetta, GA
SCAMMERS OF THE FIRST GRADE. RUN AWAY WHILE YOU HAVE THE TIME. They charge you secretly for their mistakes. RUN. It was a horrible experience.
You will be made to go around various departments without any resolution. They will charge your card MULTIPLE TIMES and will ask to contact your bank to reverse them. Initially they will give you a very low price and then mess your details and then charge you more for correcting it. It comes out more than the actual airprice on the real flight companies than DELTA or AIR FRANCE.
4 years ago
Sotti Elizabeth, NJ
Cheapoair is the horrible place to book your tickets.
I got my tickets and they asked me to choice my seats which I did and they charged for the seats so I called them back to cancel my reservation so they told me they will refund me what they charged for my seat. I got confirmation email saying the refund process for $891 has been processed and its now almost been 40 days and I have to keep calling them and nothing resolved till now.
4 years ago
Luke Swierczynski Troy, MI
Have used them once or twice. You can occasionally find some super cheap flights. If you enjoy impromptu vacations this is a great way to go to destinations cheap!
4 years ago
maria dalva de sousa Worcester, MA
I bought an airline ticket on July 7, 13 days later the airline called me informing me that they would no longer operate the flight to the destination in question, that I should contact Cheapoair to get my refund as soon as I I bought the ticket with them. Today I spent more than 1 hour on the phone with Cheapoair and nothing was resolved, that's because on the day of purchase I paid the most expensive fee to have supreme support in case something happened. I need my money back to buy a new ticket
5 years ago
Victoria Morgante Annapolis, MD
This company is an absolute scam. They cancelled our flights and issued a travel credit. When I went to redeem the credit they charged a $70 “rebooking fee”. I’ve been platinum with the for 6 years and I will honestly waste my points with them before I ever use them again. During covid when so many travel companies are struggling to survive this is not how you should treat customers. Book direct through the airlines, this company saving you $50 isn’t worth the headache they inevitably add.
5 years ago
Kalim Rubbani Oak Creek, WI
The customer service team @ CheapOair is unsupportive, unprofessional and rude. I'd called them for the same issue for 10 times and issue was still not resolved. I, then asked to transfer call to someone in the leadership team and they hung up on me. Please stay away and avoid CheapOair. They are not worth the money and provide a terrible customer service.
5 years ago
Tom Southfield, MI
NEVER, NEVER, NEVER, NEVER, EVER, EVER,EVER,EVER!!!! Repeat, never use this company to book a flight, EVER!!!!!! I booked 4 flights to Ireland thru them. Due to covid the flight was cancelled by the airlines. The airlines said since I booked thru them I would have to get vouchers thru them at no cost. They said they could give me a voucher for the cost of $75 per person. So, NEVER EVER use this company to book a flight. They are a bunch of CROOKS!!!!!!!
6 years ago
Arlisha Phoenix, AZ
I booked me and my husband tickets through this service and our return flight were totally different times and he flew frontier@ 8pm I flew spirit red eye12:45 am! While on vacation we noticed this called and they totally dismissed us! I will never ever book with them again! Nobody understood English so I went though serval calls before reaching someone that understood me and I understood them! I will go through KAYAK from now on!
6 years ago
JHarris Seaford, DE
We booked a car rental through CheapOAir for a trip in March 2020 and cancelled the car ahead of the reservation. It took 5 months and many hours on the phone trying to get a refund for a car we never used and CheapOAir denied the request. This was the ONLY reservation from our trip (hotels, Air BnB, game tickets, many flights, etc) that did NOT refund due to Covid19. Customer service leaves a lot to be desired!
6 years ago
Vanilla Palm Films ,
I chose only one star because there is NO option to chose ZERO stars! You are better off passing on this ripoff company. They did not honor any of their promises when our trip was canceled due to travel restrictions from COVID19. You get a complete run around in both emails, texts, and phone calls to the service center. YOU WILL LOSE ALL OF YOUR MONEY THROUGH CHEAPOAIR. You are warned!
6 years ago
Michelle Collins San Antonio, TX
I wanted to change departure date for my husband's flight for four months from now. His grandfather was having surgery and he wanted to be there. CheapOair would not refund me for the original flight, or offer some money back. Instead, I would have to buy a regular priced flight and lose the money I had already given them. I even purchased insurance and they would not honor it. I will not be doing business with CheapOair anymore.
6 years ago
Mike Lahaina, HI
Total rip-off, do not use this company.
We were trying to purchase tickets for travel in six months. The representative on the phone was able to get us a good price for airfare. By the time he had included all the additional charges, the airfare was higher than what we could purchase from the airline. The representative charged us a fifty dollar cancellation fee while we were still on the call. He stated it was from the airline. Give me a break, we were still on the call.
Do not ever do business with this company. They are a rip-off.
6 years ago
Ar976 O'Fallon, MO
Terrible Customer Service doesnt get replies even for weeks.
Refunds wil be processed atleast 30 business days .
though Airlines cancel the flights cheapoair charged me cancellation charges which shouldn't be.
in case of refunds on a round trip you hardly expect money from them the promised refund money changes and you get reduced amounts happened to me.Never Again trust this site
6 years ago
Kevin VO Hudsonville, MI
TERRIBLE CUSTOMER SERVICE. My college son's return flight of a round trip ticket was cancelled because of COVID and unless we got an immediate flight home for him, he would have been stuck in Australia for two months. For almost a month now, I've tried to get a refund for the cancelled flight, and have only rec'd normal Customer service e-mail responses to my Cancellation form submission and follow-up e-mails, and have been on hold for over 1 hour for three times, only to have their phones hang up on us. REALLY?? would never go through them again.
6 years ago
Bernadette Boyce Harrison, NJ
Wouldn’t give me a refund for a flight that was cancelled due to covid .. told me that I need to contact airline for a credit voucher ... It was also impossible to get in touch with anyone on the phone with anything corona virus related but when I called the number to book a new reservation I was able to to talk to someone immediately.... doesn’t get any more low than this .... shady unethical business
6 years ago
Kortney P Lombard, IL
ITS A COMPLETE SCAM! BUYER BEWARE! I requested a refund because I am canceling a trip to Florida per the world wide health crisis currently going on in the world and I even purchased flight insurance. So what does cheapoair do? They charge my account more money and then when I call customer service to speak with a representative I get hung up on. I WILL NEVER USE THIS COMPANY AGAIN! Shame on you for taking advantage of people’s vulnerability at this time.
6 years ago
shahbz ahmed Old Bridge, NJ
100% Pathetic customer service
If there will be -ve star I will choose that one. I want to cancel a ticket due to coronavirus. I called 3 times and after 1 hour of wait time system dropped my call, after 3 hours of wasting my time I just gave up.
But if you want to book a flight there is no wait at all, this 100% pathic customer service, try your best to avoid it, you may save money on cheap fares but if you really need them in any emergency then they will not help you at all.
6 years ago
Adrian Powell New Carlisle, OH
I booked my flight and hotel for a Vegas trip with cheapoair and also been trying to cancel plans due to covid-19 virus. i have been calling for 4 days now It seems phone lines have been disconnected and if you get connected leave you on hold for hours only to be disconnected. I tried dOnline Chat was 1328 in line only 4 hours later to be cut off when the online count froze ???? These fraudsters are BAD DO NOT BOOK YOUR TRIP WITH THEM !!! I stand to lose thousands of $$$$$ If i knew where their corporate office was I would be on my way to SORT THEM OUT !!!!!!!!!
6 years ago
Robert San Francisco, CA
First if you are just doing a quick trip I guess it is ok. Been trying to book from San Francisco to Paris, and returning from Berlin. There were a few cheap flights but the departure times was early early morning, and with a connecting flight the layovers were anywhere from 20-35 hours. Plus most of the time you can't see the plane seating map so you are basically flipping a coin to get the seat you want. They seem to be more expensive than using the airlines website. I will go back to the airline site or use expedia as a starter.
6 years ago
Banele Prince Dlamini
Great customer experience. Easy bookings steps with clear instructions. Great efficiency with the reminders on flight date coming up.
6 years ago
Julia Diaz West Palm Beach, FL
I like the easy payments options...Affirm is great. I do not like that even when you confirm or pay extra your seats remain "pending". Otherwise they have pretty good prices like Expedia does.
6 years ago
Karen J Schwieger Bluffton, SC
CheapOAir is very easy to use. Put in your dates, your plans , your wishes & they will make it work!! You will be very satisfied 🤩
6 years ago
Donald Ernest Page
This is a purchase for my son in British Columbia, and I am making it from Florida. So far, everything seems to be going smoothly. Thanks.
6 years ago
