Booking.com

• One-Stop Shop
• Free Cancelations
• Language and Currency Catering
• Suggestions
• Mobile App
• Filtering

One-Stop Shop

Booking.com has created a one-stop shop for travelers looking to research, book, and subsequently manage all of their travel accommodations. The platform also allows travelers to "explore designations" which allows travelers to get the most out of their next vacation.

Free Cancelations

Sometimes, travelers are hesitant when making travel arrangements due to the fear that something may come up and they will not be able to go on their trip. With Booking.com, users no longer have to suppress this apprehension as they allow free cancellation on most rooms. This option gives travelers the ability to make changes if needed. This is not an additional to cost for users either, whereas most booking agencies do require a hefty fee for this added backing.

Language and Currency Catering

Another plus travelers experience when using Booking.com is its catering to the language and currency needs of international travelers. Their currency calculator helps travelers figure out just how much a foreign vacation will end up costing. Booking.com is consistently updated with the top currencies in the world such as the:

• U.S. Dollar
• Euro
• Singporean Dollar
• Pound Sterling
• Canadian Dollar
• Australian Dollar
• Property's Currency

While these are not the only currency configurations provided through Booking.com's tool, they are the most used. Other currencies Booking.com allows for include: Argentine Peso, Brazilian Real, Chinese Yuan, Jordanian Diner, New Israeli Sheqel, and Thai Baht. In addition to "translating" the financial figures, Booking.com also allows users to set the language feature. Language translation is provided in: French, German, Russian, Latvian, Indonesian, and Vietnamese.

Suggestions

Booking.com also sets itself apart from other travel agencies due to its search engine which allows travelers to decide where to travel to based on their interests. It also lists several suggestions on its destination finder page with reasons why a customer may be interested. For example, Booking.com will most likely recommend Las Vegas to a traveler interested in:

• Gambling
• Entertainment
• Nightlife
• Shopping
• Sightseeing
• Museums
• Adventurous activities

Mobile App

For the mobile traveler, Booking.com's app (available for both Apple and Android users) allows travelers to easily switch between their computer, smartphone and tablet.The mobile app makes offline confirmations possible eliminating the need for printers and internet when checking in. It also makes it easy for travelers to add extra night who aren't ready to return home or cancel a booking. Creating and signing into a Booking.com account makes it possible for travelers to sync:

• Previous searches
• Viewed hotels
• Stored credit cards

Filtering

Booking.com also includes a feature that allows travelers to specify the type of travel they are looking to book. For example, travelers can specify whether the trip is for business or pleasure which helps sort and narrow down results to provide the best research listings. This helps users save time during the research portion of the trip management.

• No Rewards Program
• Complaints
• No Complete Travel Protection Services

No Rewards Program

Although it has a vast offering to travelers everywhere from Indonesia to France, Booking.com does not have an established rewards program like its competition. The best customers can experience is a 10 percent discount at many hotels for being a Booking.com genius. Regardless of how loyal a customer may be, there isn't a significant return for regularly choosing Booking.com.

Complaints

Booking.com helps thousands of travelers each month plan, manage, and even alter their travel plans. With the sheer volume of users, there are still holes that come with a large-scale service. Common complaints of those who use Booking.com for their online booking needs include:

• Incorrect descriptions of accommodations
• Incorrect processing of payments
• Loss of money due to exchange rates

No Complete Travel Protection Services

While travelers can change and cancel hotel reservations (some exclusions apply), they do not offer a complete travel protection service available for purchase. That means that if a user books flights or rental cars, they are not necessarily going to be able to back out of that reservation. Travelers need to be aware of the stipulations attached to each hotel's cancellation policy contrary to Booking.com saying is easy to cancel or change bookings. Customers may not have insurance in the case of:

• Booking cancellations
• Less than satisfactory rooms
• Fire
• Damage to property or loss of property