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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 2nd, 2022

Based out of San Francisco, Airbnb burst onto the travel scene in 2008. It was founded as an accommodations site that allows travelers to book unique, temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

To date, over 60 million people have booked their travel accommodations using Airbnb, and the company has over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform is lodging reservations. 

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations it has for travelers are specific to its network, which means it opens up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

One more recent feature that Airbnb has rolled out is the option to not just book lodging, but also book unique travel activities and experiences directly through the company website. These activities include things like private cooking lessons with foreign or domestic chefs, horseback rides or other experiences with animals, art tours or lessons, and much more. Many of these experiences can even be done online, so you can book activities with Airbnb without traveling at all.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits of using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
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Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than you having to spend time sorting through thousands of possible accommodations, Airbnb can quickly filter through search results to find your desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low, nightly cost. When you are splittling the cost among the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits travelers is the reviews and ratings. The rating system on Airbnb is also a helpful tool to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

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The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging and travel experiences; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of select aspects of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip and some entertainment options. That means the following cannot be booked using Airbnb:

  • Flights
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where it can operate. While it does operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if travelers are set on one of those cities, they will need to book a traditional hotel or work with a different travel site.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

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The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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Star Rating

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4.6

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452 Reviews

Review Breakdown

5 grade

69%

4 grade

24%

3 grade

5%

2 grade

2%

1 grade

1%

Sentiment Criteria

Value

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Quality

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Service

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Charlotte P Herriman, UT

We used Airbnb once, we will never use it again. We were able to get accommodations in a ground level basement of a house in Utah. The host lived upstairs, but the unit had it's own entrance. We arrived at about 5pm and my husband was able to get the key from the host with ease. However, at about 6pm the host had some friends over and it was very loud. You could hear everything they were saying, doing etc.. But it was still kind of early so we decided that we would go get some dinner and hopefully the guests would be gone and we could relax. Not only were they still there when we got back around 9pm, but they were there until after midnight with no regard to noise levels. The next day the host did apologize to my husband and said that the guests came over unexpectedly. But then it came time for us to leave and the host advised that if we left a good review and didn't mention the noise from the 1st night, then she would leave a good review for us too. Like...what...?? You are going to give us a bad review for being truthful. So, we decided that if that's the way Airbnb hosts get away with having 5 star reviews then it wasn't a very trustworthy business model.

4 years ago

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BJorgensen Herriman, UT

We have tried Airbnb a few times now and both times has the reservation canceled just before our trip. The first time we had a great host help us find another host with a booking nearby. The second time we received no help or answers. Granted it was in 2020 but still would have been great to have someone help us find another option when a cancellation happens. Luckily we found a hotel and was able to continue with the trip.

4 years ago

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Derek Vasquez Tallahassee, FL

I have used airbnb to find lodging multiple times in multiple countries. There are always affordable options, and I have always had good experiences with the hosts when I've stayed. Airbnb's customer service, on the other hand, is a different story. One time, a host cancelled a reservation on the day of, and after several hours of trying to get in contact with Airbnb, they refunded me, gave me a $7 credit, and sent me on my way to find my own lodging for the night. Very inconvenient!

5 years ago

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daphjohnson Saratoga Springs, UT

Airbnb is a good way to find unique and cheap places to stay. I feel like it is a hit or miss and so thats why I don't always use Airbnb. Because there isn't a standard of cleanliness like at Hotels, it can be a risk. But, I like that you can get ratings from other customers who have been in that stay before. Those reviews are important to read before booking your stay.

5 years ago

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Anne Tallahassee, FL

Hit or miss. Not really regulated so you can either get a good rental or a bad rental and you can either get a good host or a bad host. So, I say be careful because there are all types of people renting out their homes.

5 years ago

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Alison J

It is convenient And informative about each option. But when i cancelled a reservation within the 48 hour window after making it, I was charged $50. Which seems excessive and unfair

7 years ago

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Shopman Herriman, UT

Not my favorite travel booking site. I had a hard time finding any properties that I liked. The filters didn't have the amenities that I was looking for. I switched to another vacation rental site and found exactly what I was looking for.

4 years ago

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Simone Harris

My experience with this company was predominantly positive. However, the new policy change that has increased the minimum age to rent has posed a problem for me. I also find the additional fees have become excessively high recently and would prefer a complete price breakdown from the start.

5 years ago

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Mona-Lissa Tallahassee, FL

Airbnb is a great platform to book somewhere to stay when hotels seem to be on the pricier side. However, the prices and rules are starting to offset the purpose of the company completely. When I got to an accident my mother and uncle needed an emergency place to stay last minute up in Tallahassee and I couldn't even book a place because I was 20.

5 years ago

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Kori Travis Tallahassee, FL

Airbnb really has houses that will fit your needs based on what you are looking for when you pick your destination. There are problems when it comes to getting in contact with the host of the houses but overall it is a very efficient vacation home site.

5 years ago

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abw fsu Tallahassee, FL

Really easy to navigate, I just hate some of these new rules regarding age limits. I was trying to plan a retreat for a college org and every listing required the person checking in to be 25+. We're literally undergrads?? I understand not wanting people to throw parties but you're completely disregarding an entire demographic

5 years ago

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Brooke L South Jordan, UT

We've had some good and not so good experiences with Airbnb. We've learned to get really clear information about shared spaces (and try to avoid them). The offerings have not always been clear about exactly what situation we are getting into.

6 years ago

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Tom Gourley Pleasant Grove, UT

When we used Airbnb we found their site a bit difficult to navigate. On one occasion we were looking for a cabin in Utah and found an attractive option but when we went back at a later time, if was very hard to find again. We also found their "extra" charges (deposits, cleaning fees, etc.) to be somewhat expensive.

6 years ago

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Davis Kartchner Logan, UT

I think that Airbnb is a great, cheap alternative to hotels, but I don't like the scheduling feature. It is really confusing how it selects a date of your stay, but it only counts it until 10:00AM. I would rather count only complete days that I stay in the Airbnb.

7 years ago

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LBurr96 West Jordan, UT

I have used it several times. All the burden lies with the hosts and the company takes very little accountability. Fortunately, I have mostly encountered kind and professional hosts.

4 years ago Edited January 27, 2022

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Mary Alice M. Orem, UT

Our location was very convenient which was nice, but the pictures looked a lot nicer than the actual place. We sacrificed location for quality, but our trip was still very enjoyable.

5 years ago

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Katherine Whyte Miami, FL

Airbnb should do a better job in verifying the houses/apartments they allow to be listed to reduce the amount of dissapointment customers receive when they arrive at a house that is nothing like they paid for.

6 years ago

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Madison Scott Pleasant Grove, UT

Airbnb is a great option for big families that don't want to buy multiple hotel rooms. However, I wish the list prices were true. After numerous fees are applied at times the prices can double in cost.

7 years ago

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Cristine Gonzales Tallahassee, FL

Pretty good app but the hosts charge entirely too much and it should be regulated how much a cleaning fee is.

5 years ago

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Amy Boren American Fork, UT

The website is fun to browse through and they have so much selection. We have yet to use it I know we will in the future when we can travel more.

7 years ago

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Danielle Luma Tallahassee, FL

I used to love using Airbnb when I travelled, but their rates have gone up significantly over the past year.

4 years ago

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Ivy King Norcross, GA

Rented a space in NYC!! It was absolutely awful. There were mice running around and BED BUGS!!

5 years ago