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6.3

Overall Score

Author: Kalicia Bateman

LAST UPDATED: February 2nd, 2022

Based out of San Francisco, Airbnb burst onto the travel scene in 2008. It was founded as an accommodations site that allows travelers to book unique, temporary visits all across the world. The Airbnb community made it possible for travelers to book apartments, homes, villas, and even castles in over 191 countries at a reasonable rate.

To date, over 60 million people have booked their travel accommodations using Airbnb, and the company has over 2 million listings worldwide. It is important to note, however, that the only travel booking that can really take place on the Airbnb platform is lodging reservations. 

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The Good

  • Unique Experience
  • Booking Options
  • Filtering
  • Reviews and Ratings

Unique Experience

Unlike traditional booking sites, Airbnb doesn't simply list prices and star ratings of the large hotel brands and chains. Instead, Airbnb offers a unique experience to those looking to stray from the typical hotel perspective of traveling. A network of "hosts" must qualify to list their properties on Airbnb. These hosts can be found in the U.S. and internationally. The ability to stay in the middle of a big city or off in a small, rural town is something that makes Airbnb stand out from traditional booking bureaus. 

The listings on Airbnb cannot be found with any other travel agency. The accommodations it has for travelers are specific to its network, which means it opens up a whole new world to booking living quarters. For those interested in staying in the typical run-of-the-mill hotel chains, Airbnb will likely not be the best platform to use.

One more recent feature that Airbnb has rolled out is the option to not just book lodging, but also book unique travel activities and experiences directly through the company website. These activities include things like private cooking lessons with foreign or domestic chefs, horseback rides or other experiences with animals, art tours or lessons, and much more. Many of these experiences can even be done online, so you can book activities with Airbnb without traveling at all.

Booking Options

With Airbnb, travelers can book for just a night, a week, or even a month depending on the listing and location. One of the benefits of using Airbnb is that travelers can experience a unique side to their travel destination not otherwise available in a hotel. For instance, travelers can book the following:

    • Apartments
    • Townhomes
    • Condos
    • Homes
    • Villas
    • Castles
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Customer Review: Brayden from Texas

"I like the creative options and less touristy places to stay....sailboats! I also find that the owners are friendly and accommodating. the prices are usually better than national sites."

Filtering

Rather than you having to spend time sorting through thousands of possible accommodations, Airbnb can quickly filter through search results to find your desired accommodation. A prospective traveler who uses Airbnb will be able to sort based on price, listing type, and even number of travelers. Another beneficial aspect to using Airbnb is that larger groups, for instance, can book a home for one low, nightly cost. When you are splittling the cost among the traveling party, the Airbnb option becomes much more affordable and often times provides a more comfortable living situation.

Reviews and Ratings

Another feature that benefits travelers is the reviews and ratings. The rating system on Airbnb is also a helpful tool to prospective travelers and even for Airbnb hosts. At the end of each stay, the host will rate the guests (based on how their property was treated) and the guests will rate the listing/host. These ratings help those who are looking to book using Airbnb and keeps guests from booking who find it difficult to treat the properties with respect.

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The Bad

  • Limitations
  • Pricing

Limitations

Airbnb is included in the "travel booking" industry because of the ability to book lodging and travel experiences; however, there are some services missing. While Airbnb does provide an entirely original traveling experience, it only takes care of select aspects of the booking process. Most traveling agencies allow their travelers to book a number of their accommodations through their platform, but Airbnb focuses solely on where the traveler will stay throughout their trip and some entertainment options. That means the following cannot be booked using Airbnb:

  • Flights
  • Cruises
  • Vacation Packages

There are also some limitations as to where a traveler can visit and stay as well. Airbnb is a bit different from traditional hotel systems, so there are varying regulations placed on where it can operate. While it does operate in nearly 200 countries, there are some cities that do not allow Airbnb listings. So, if travelers are set on one of those cities, they will need to book a traditional hotel or work with a different travel site.

Pricing

Travelers looking to save on lodging will most likely want to try a different platform (unless traveling in a large group). Since some of the listings are rather lavish, the prices may seem to be more expensive than if a traveler were to simply book a hotel. There are deals and discounts available through Airbnb and prices per night will fluctuate depending on season, length of stay, demand, and size of the traveling party.

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The Bottom Line

Airbnb is designed for the millennial traveler. Accommodations are found in unique areas and varying circumstances. Travelers interested in staying in places that would not be available to them otherwise would most likely enjoy using the Airbnb service. However, those looking for a more comprehensive way to book their travel may want to use another resource. Travelers who book their accommodations through Airbnb can expect the following:

  1. Sorting tool - quickly filter through hundreds or even thousands of lodging options
  2. Unique travel accommodations - stay in properties that would not otherwise be available
  3. Cut costs on large groups - split the costs per night to save money
  4. Varied Locations - Airbnb has listings both in the U.S. and internationally
  5. Extra booking efforts required - travelers will need to book their flights and other travel necessities elsewhere

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Star Rating

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4.6

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452 Reviews

Review Breakdown

5 grade

69%

4 grade

24%

3 grade

5%

2 grade

2%

1 grade

1%

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Value

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Breanna Jones Salt Lake City, UT

Love Airbnb! It provides a unique experience compared to staying at a hotel. Although their fees have increased recently, I have stayed at Airbnb more recently than hotels. Their website is easy to use and book through. I have found numerous options wherever I have wanted to stay. They have very understanding customer service and have been easy to work with.

9 years ago

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Erin Farnsworth Orem, UT

I have been using Airbnb for almost 7 years and it has saved me so much money and gotten me in convenient locations for my trips. My favorite benefit of Airbnb is the privacy. I can have an entire apartment or small home to myself and my family for far cheaper than the a hotel. The only downside to Airbnb, (which is not actually the company) is dealing with hosts. Most are friendly and great, but occasionally checking in will be an interesting process or images of the space will appear much nicer than in real life. But as long as you know you are working with people who don't do this for a living and they are giving you a steal of a deal - your experience will be great. At an airbnb in Cali they came with big beach bikes and other beach materials that you definitely don't get at a hotel for free! Made out trip.

5 years ago

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Amy Barrus Sandy, UT

I enjoy using Airbnb for family vacation planning. It is a user-friendly site. We have a family of eight so it is difficult to find options that work in the hotel setting. Airbnb has changed that restricting factor when we go on vacation. I have viewed homes for rent inside and outside the US and have been mostly satisfied with everything at my stays. One thing that I would like to see improved at properties like this is a minimum amount of necessities like dishes, toilet paper, laundry supplies etc. I have noticed that sometimes a stay will accommodate 10 people, but there are only 4 bowls. (Not very practical) On the whole we have had great experiences. In February 2020 we celebrated our 20th anniversary on a hilltop in Iceland in an Airbnb that had historic significance, was one of 3 homes in a fjord, and had really fun additions including an inground trampoline. We want to take our children back in the summer and enjoy the opposite season there as well.

5 years ago Edited September 14, 2021

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Irinna Danielson Riverton, UT

I was hesitant to use Airbnb because I had never stayed in one before, but the site was super helpful when we were looking for a place to stay during a recent vacation to Hawaii. The site had great pictures and I found the review from people who had stayed at the various homes really helpful. It was easy to navigate, easy to book, and it was one less thing to worry about as we went to paradise. After using Airbnb that one time, it's become a regular site we visit when considering accommodations, especially since we have four kids and sometimes going this route is cheaper and more comfortable than staying in a hotel.

6 years ago

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Robert Wilson Bethesda, MD

We used Airbnb in Portugal and Spain over the Summer. The website was easy to use and we had good communication from all of the owners. Price-wise, they beat the hotels we were looking at. The rooms themselves in Portugal had all the amenities and was located in a charming neighborhood near the Tram 28 line in Estrela - great location. The apartment in Madrid was nice but did not have air conditioning, not even a fan. That would have been nice to know because I doubt we would have rented it had we known. The service itself worked well and I am glad that there is a rating system for both the renters and owners - keeps everyone honest. Airbnb has an amazing variety of paces to rent and we look forward to using them again in the future

6 years ago

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Theodore Niemann Boulder, CO

Air bnb is a great way to book a room if you are on vacation or want to travel. When I went to Europe, however, one of the hosts wrote a bad review about my friends and I that was very falsified. We were not able to respond to the false accusations and thus look bad when we try to book another room on Air bnb.

6 years ago

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Alex Murphy Reno, NV

Airbnb as a service has a great app and software. Everything seems to be great. The real hit or miss here is the quality of the apartments and houses that they advertise. Pictures can be deceiving. I have had some great stays and some really crappy ones.

8 years ago

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Hailee Coleman Columbia, MO

Airbnb provides an easy way to stay in places that feel more like home. I stayed in a beautiful cabin along nature and a creek. The people were incredibly friendly and understanding. Airbnb as the corporation is incredible because it allows people to become business owners by applying through the resource. Most Airbnbs I have been it have been maintained well and the service is extremely easy to use. I've never had a problem with ratings or anything.

4 years ago

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Gabrielle Civil Chapel Hill, NC

I really enjoy using Airbnb because it provides quality stays in areas all over the world. I usually use this platform to find luxury stays for larger groups. Perfect for family vacations! There are some rentals that should be reviewed because there can be times where what is advertised is not what is provided. However, this instance is a very rare occasion and Airbnb assists well with that.

4 years ago

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Naya Tallahassee, FL

I have had many experiences with the Airbnb website and have the opportunity to book different homes wherever I may choose. I think a benefit of using this is the ability to look at various and homes and specifically choose what factors are important for your accommodation using filters. Although I have not experienced a bad Airbnb, there are some cases where the homes may be misrepresented which is why it is important to read past reviews and research that location before booking.

5 years ago

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Corbin Short ,

What I like the most about Airbnb is the novel business idea of home-sharing. And it works so much better than hotels in a lot of different scenarios. Airbnb has definitely upgraded my travel plans. It's hard to plan financially though because you cant anticipate how much a maintenance fee will be until you're ready to buy, which is annoying since it is often 50% of the total cost to rent.

5 years ago

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Diana Ploeger Oakley, UT

Through the company, rented a home to house my family of 20 for a family reunion in a distant state. Upon arrival at the house, it was not acceptable (not very clean and no air conditioning) and the manager immediately came to check it out, agreed, and found us another airbnb to stay in of equal or better quality for the same price in a very short period of time.

6 years ago

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Michelle Rios Ogden, UT

We like the selection of homes offered on Airbnb. We enjoy browsing with our friends to find a great, affordable place to stay. We have used them to help find a place to stay in Tahoe and in Las Vegas. We often stay with a few couples, so finding homes with multiple sleeping options is a must. Though the homes have not always presented as advertised, Airbnb was helpful in resolving any issues. They provide a great service and their customer service is awesome.

6 years ago

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Randy Scoville Pleasant Grove, UT

We just used Airbnb to book a large home in Orlando for a volleyball team and parents there for a tournament. The listed price was higher than the budget provided by the team. However, we contacted the super host, and made an offer of what we could afford. They were very accommodating and accepted our offer. It was super easy and a great experience.

7 years ago

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Rachel Ellsworth Gilbert, AZ

Airbnb is a great website for people like me who don't have a lot of money but love to travel! The website is easy to navigate and has a wide variety of options. I have only ever had one problem with an Airbnb that I've booked: it wasn't quite what is was advertised to be so I had to quickly find a new lodging option. I didn't get a refund which was unfortunate, but because it was so cheap to begin with, it wasn't a huge deal. But other that than one instance, I have had great luck with this website!

7 years ago

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Anne Sainsbury Payson, UT

I have used airbnb a number of times as I have been traveling. I had some great experiences when using airbnb services in Hawaii and South Carolina. The facilities were clean and the owners were very easy to work with. I would make sure to look into cleanliness and make sure to check the reviews for each facility before signing on them. Overall this is a pretty good company.

7 years ago

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Jaci Rhoades Bryant, AR

I love you using Airbnb for our travel destination. The only thing I will say is be sure to look at ALL of the photos provided. Sometimes people aren't totally honest about the rental site.

4 years ago

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Erin Vause

have used this site to book accomodation on a number of occasions. Recently the host i booked with led about the accommodation. Airbnb support helped me, refunded me and had me at a new listing within 3 hours.

7 years ago

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Sabra Burrell Herriman, UT

I have had many good experiences using Airbnb to find my family nice homes to rent while traveling. I love that they show pictures and have a description of the property. I love to read reviews on the properties before I rent. I like how easy it is to navigate the website.

4 years ago

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Karen Torino Tallahassee, FL

Airbnb is sometimes a better option than booking a hotel. There are many different locations to choose from and all types of stays. Airbnb takes security seriously, but they should see if theres a way to look into more of their listings, as sometimes they are not what they seem.

4 years ago

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jakira johnson Tallahassee, FL

Airbnb is a great company to look into when trying to find vacation homes to stay in while on vacation. I like that Airbnb has all types of homes within any budget that you have. The company is fast with replies and their hosts are always accommodating to any needs you may have.

5 years ago

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Ajanaee x Tallahassee, FL

Airbnb is a great tool used for booking housing. I have used it numerous times to book stays whether it be in my home city or in a completely different state. They have a vast array of places to choose from and do a great job of certifying hosts for the houses.

5 years ago

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Taylor Larson Nakhon Sawan, 60

I love Airbnb because they have some great places to stay in great locations. It's nice to be able to stay in an actual house or apartment rather than a hotel so I like that they make that possible. I don't like how the listed prices can be misleading because the fees are listed later on while you're booking.

5 years ago

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Brianna S Tallahassee, FL

Airbnb has plenty of great houses to stay in for whatever destination you may be looking to visit. However, i will say that sometimes the cleaning fees can be a bit extensive. I do understand the purpose behind it so I cannot complain too much!

5 years ago

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Greg Francis Saratoga Springs, UT

When I need a vacation, this is the first place I check for places to stay, no matter where I am going! Simple and easy to use, and no matter what I want to spend, I am able to find something in my price range. I have found some great places I will return to over and over.

5 years ago

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Alexa Cooper Salt Lake City, UT

Awesome! I used them in Bulgaria and California and I love how they provide home owners with an opportunity to use their home as an asset. Getting refunded for covid was difficult, but other than that I had a great experience!!

5 years ago

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Nicole Johnson Portland, OR

Airbnb is such a nice way to get local on a vacation. There are a lot more options when you go outside of resorts. The only thing I don't love is the hefty cleaning fee, even for a short stay. It definitely seems more worth it to say longer.

5 years ago

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Mason Allen Provo, UT

Airbnb is easy to navigate when looking for vacation rentals because the filters are unique to what kind of experience you want and so you are able to more easily find what you are looking for. I like that the site captures the travel aspect of renting a place, not just your requirements for how many bathrooms.

5 years ago

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Emma Simpson West Valley City, UT

Airbnb is amazingly convenient and has many good locations. I have stayed in one before, and we had 6 people total. It accommodated for all of us. I really appreciate that we can find places that will support a large group like that.

5 years ago

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Morgan Knight Salt Lake City, UT

We have used Airbnb many times now and have had very positive experiences! Our hosts have been really communicative and the interface on the app and website is very easy to use! The one thing is that I have noticed is prices are listed much lower and then the cleaning and host fees add on more to the total, so just something to be aware of.

5 years ago

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Lilly Logan, UT

I love this service. It really helps when traveling to a foreign country. And it saves a lot of money rather than staying in hotels. I’ve only been disappointed once when a place we stayed at looked far different than the pictures they showed.

5 years ago

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Brinlie Crosbie Los Angeles, CA

Me and my volleyball team stayed in an Airbnb in Las Vegas for a volleyball tournament, it was awesome! So much room for all of us to sleep and move around, the house provided a lot of useful supplies and was very clean. It was a great experience!

5 years ago

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keiontai henry Tallahassee, FL

I purchased an Airbnb stay during the start of the pandemic and they were more than kind enough to give me my money back! They had excellent customer service and Nico was more than helpful in getting me my refund in the same day.

5 years ago Edited September 14, 2021

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JMeyer Somerset, WI

We have used Airbnb on a referral from a friend. I have downloaded the app and it has become my go to place when traveling with our extended family or group of friends. I feel extremely comfortable trusting this app and website. In all of our stays we have always been impressed with the accommodations. Love this company!

6 years ago

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Tiauna Anderson Salt Lake City, UT

We booked a home in Park City Utah this winter for a Ski weekend and it was great! The home was exactly as we expected based on the site details and contact with the home owner was easy and convenient through airbnb.com. We will definitely use Airbnb again.

6 years ago

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Ashley Ulibarri Sandy, UT

My favorite thing about Airbnb is the huge range of options for places to stay. Gives you so many unique options as well as prices that can fit any budget. They are also a great platform for people to rent out their spaces for extra income.

6 years ago

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Mhorne182 Eagle Mountain, UT

I like the idea of this. However, I despise that the posted price is never close to what the actual price is. I would appreciate a better idea of overall price upfront. A 60 dollar room does me no good if it costs $150 after all the taxes and fees.

6 years ago

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Nichole Hiatt Eagle Mountain, UT

I have looked at multiple places on Airbnb for vacations. My biggest issue with Airbnb is that the prices you see in the beginning don't reflect the end price. There are so many extra fees, that by the end the total is quite a bit higher than the advertised price. I do like how many places are listed to view on the site though.

6 years ago

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Braylyn Linford Lehi, UT

I have stayed in Airbnb is my sister has been the one who’s dealt with them for the most part but they’ve always been clean and it’s always been a good experience there was only one time that we ever had an issue and I got cleared up very quickly and so yes everything was good

6 years ago

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Wendy Liu Bethesda, MD

Quite affordable and all the homes on its website are of high standards and quality. Every Airbnb we have lived in has been super comfortable and better than any other hotel we have stayed in. It is also quite peaceful and are located in safe neighborhoods.

6 years ago

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Monica Zurawsky Pittsburgh, PA

I've used Airbnb in multiple cities and have had overall positive experiences. All of the homes were clean and the hosts were helpful/responsive. My only complaint is that the initial pricing and availability that comes up in the search can sometimes be misleading.

6 years ago

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Megan A McEvoy Tallahassee, FL

Airbnb is a great place to find cheap places for quick getaways. It's perfect for college students, since there are great prices and a lot of options for many different locations. I will be staying in an Airbnb this upcoming weekend with my friends, as we're planning to see a concert and I'm really excited!

6 years ago

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Derek Scoville Pleasant Grove, UT

We took a team to Florida for nationals. We had a set budget, but the houses we needed exceeded the budget. I contacted the superhost, and explained our situation. They offered us the house at our budget. They were very helpful in preparing for our arrival, and made for an excellent experience

7 years ago

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Garrett Mingus Provo, UT

I've stayed in a few different Airbnb's and I really have enjoyed it. When staying together as a large family it is definitely an easy and cheap way to all stay together. The downside to airbnb is you only communicate over the site, so if it ever crashes and you need to contact the homeowner then you are out of luck (speaking from experience) .

7 years ago

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Alyssa skinner Gilbert, AZ

I just reserved a Airbnb and it was so easy to find a house for us to stay in and they had many options that were so cheap! Is tells you things that you can do around too. The house was just as we expected! Would totally recommend.

7 years ago

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Boston Whipple Provo, UT

There were a lot of great properties and our stays were really nice. We tried to book one room and they denied us the room then changed the name of the person offering the room but had the same location and pictures. You have to be careful but it is a cheaper alternative to hotels.

7 years ago

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Lindsey Haight Logan, UT

You definitely have to do your research and make sure you're not getting scammed, but so far my friends and I have had really good luck with this. We've found pretty inexpensive but nice places.

4 years ago

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Christi Gilbert Gettysburg, PA

I have stayed in different ones. They are all very clean and at a great price. If I had an issue there is someone to meet me in person to resolve it without too long of a wait.

5 years ago

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Aleena Hafiz ,

While COVID has presented It’s challenges, AirBNB is the best option for travel. Hotels can be boring sometimes, and you want to get an authentic feel of the place you’re visiting. Love AirBnB!

5 years ago

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applebutteranna Butler West Wendover, NV

Airbnb is a great place to find local rentals for travel and vacations. The people are typically reliable and I have never had a bad experience with the people I'm renting from.

5 years ago