AAA Travel

My husband and I took a 7 day vacation to Hawaii, just this February 2019. Everything was great except for the fact we were not informed of the closure of the SS Arizona's viewing doc. Our agent new that was the main reason we wanted to go to Oahu, she even booked that specific tour for us. She must have known it was closed in 2018 because of damage. That was a major disappointment for my husband! We would not have taken or paid for that tour. We could have gotten it much cheaper if we just wanted to go to Pearl Harbor . We just had a little boat ride around the harbor. It wasn't a total loss though our tour guide was exceptional . The fact that we were not informed of the closure to make our decision, was very non professional ! I suggest you inform future travelers to Pearl Harbor of that closure before they pay all that money and be disappointed !

AAA is highly dependent on the agent you get. We booked an Iceland tour in 2017 and a trip to Africa this year. Both were very enjoyable. For Africa we went to our closest AAA and the agent kept promising she wou ld get us something and never did. We gave up and went to the King of Prussia office and Nicole was a pleasure to deal with and effective. I look at AAA not for their booking expertise but more as an organization who vets other agencies, usually successfully. For Africa, they used African Travel in Glendale, CA who I would highly recommend. They had all the right properties and ground agencies to make our trip just right. So usually it is not AAA who gets the kudos or faults, but the individual agent and their booking partner. I will continue to book through them but make sure you get someone who will serve you right.