AAA Travel

I have done a few travel items through AAA travel over the years. However, the service is going downhill fast. I just booked a cruise and our agent was untimely and we missed out on promotions because he didn’t keep set callback times. Plus, he quote one thing then another, very confusing. I called into get s1 else b4 booked and because he started case they said no one else can touch..cost me $. We booked 4 rooms. I asked for supervisor and was told they don’t speak to customers once, next passed to voicemail but no callback received, and last time in meetings. I advised agent he needed to get my group free speciality dinner to compensate for losing $50 per room and he said would check. Crickets. I called back about rate issue because he gave us Texas rate and only we live there which we did the booking. Everyone else he said is $200 more...it’s crap. When originally he told me he went to training for this scenario and all good.

Booked a vacation last year with AAA, it was canceled due to COVID, took forever to get our refund from Travel Impressions who AAA uses. Then when we tried using the credit Travel Impressions had promised us we were told we can only have part of it. Our AAA rep did what she could for us but the bottom line is why does AAA use Travel Impressions THEY ARE TERRIBLE!! Also we decided to wait and look at other options for vacation.

I'm really disappointed in the Luau recommended for our Maui vacation. We have 6 people in our party and we are in a parking lot! Sardined in to fit as many people as possible. I wish they would have discussed quality over quantity. Literally gravel under my feet! Lawn chairs to sit in! I would have been happy to pay more for a better quality experience. More authentic would have been nice as well. This is a Disneyland experience and not what I came for. I could have done this in California.