Vivid Seats is a wide-ranging ticket reselling service, with access to all kinds of concert, theater, and sporting event tickets. It offers a buyer guarantee that its tickets will work and customer service via phone and chat.

Vivid Seats formed in 2001 to provide fans with a safe and secure way to find affordable tickets to your favorite events. It has processed more than $1 billion in successful ticket transactions and successfully sends tens of thousands of fans to their favorite live events each and every day.

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The Good

Variety of Events
Skybox Tool for Ticket Sellers
Respectable Partners
Insurance & Guarantees

Variety of Events

As a resale platform, Vivid Seats has a wide range of events to choose from, including concert and theater tickets, as well as professional and college-level sports and one-time events, like monster truck rallies.

Some events that Vivid Seats specializes:

Sporting Events- Basketball, Football, Hockey, Rugby, Baseball, and more.
Concert Tours- Find tour dates and purchase tickets to hundreds of concerts throughout the year.
Theater Tickets- Buy mobile tickets for you and your family for shows like Dear Evan Hansen and Hamilton.
Local Events- Buy or sell tickets to a local festival or state fair.

Skybox Tool for Ticket Sellers

Unlike scalpers who must go and stand outside of the stadium buying and selling tickets, Vivid Seats has created a quick and straightforward way to sell your unused tickets. Both buyers and sellers can set up a personalized account through Vivid Seats. Sellers have the advantage of SkyBox by Vivid Seats, a free cloud-based tool that helps manage, price and sell your tickets. The software also integrates with StubHub and TicketMaster to allow consumers to manage multiple ticket sale accounts.

It is entirely free to list your tickets on the site. When they sell, Vivid Seats will take a 10% commission. If you don't want to lose 10% from your original price, you have the freedom to set the price on your tickets and can charge that extra in the cost of your ticket.

Respectable Partners

A boost to the site’s credibility is their status as the official ticket partner for ESPN and many more fan-favorite organizations and teams. These partnerships allow for exclusive ticket and fan event programs.

Insurance, Guarantees & Promos

Although ticket insurance isn’t available on every purchase, it is available for many through a third-party ticket insurance company. Pay attention at checkout to see if your ticket is eligible for this.

Vivid Seats offers a 100 percent Buyer Guarantee to ensure order accuracy, buyer privacy, and timely delivery of your tickets. This guarantee is for any ticket including concert tickets and sporting events. If tickets aren’t delivered in time, there is a money-back guarantee offering a full refund.

Its ticket prices for its events consist of the service fees and the original price of the ticket, much like its competitors, but its buyer guarantee keeps many feeling secure with their purchase.

A Vivid Seats coupon, discount, or promo code is offered periodically through the company’s newsletter or via push notifications on the Vivid Seats app.

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The Bad

No Return or Exchange Policies
Vivid Seats Fee

No Return or Exchange Policies

All purchases are final sale. They cannot be returned or exchanged. If you are unable to attend your event, you will want to keep in mind that this is a ticket resale platform. If you cannot use your tickets, you can always resell them through the site.

To clarify: Though tickets are final sale, the company still employs a buyer guarantee. If your event is canceled, you will be refunded.

Vivid Seats Fee

Similar to other ticket reseller websites, Vivid Seats has a service fee that ranges from 20%-40%. Although this is high, this is also expected. Many online ticket sellers must charge these fees to ensure that its company will make a profit. Compared to the industry Vivid Seats fee is a little above average, but you also get all of the added perks of a secure company rather than risking fake tickets or significant issues.

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The Bottom Line

Vivid Seats offers many benefits, including official ticket partnerships, a large variety of ticket offerings, and easy-to-use software for sellers. So, if you are looking to find an Official Chicago Bears Ultimate Fan Package, or looking to resell unwanted tickets, this is a good option. The one thing to keep in mind is that all sales are final.

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