Ticketmaster

• Ticket Delivery
• Customer Service
• Refund Policy

Ticket Delivery

Once the ticket purchase has been made. Ticketmaster has several methods to delivering the tickets. They can be delivered by mail, email, or through the Ticketmaster mobile app. This allows each customer to receive their tickets in the form that is most comfortable for them.

Most customers appreciate the convenience of Mobile Entry option (available on both IOS and Android devices). Customers can use their phones as their ticket. Once the mobile app is downloaded, customers simply pull up their account with Ticketmaster in the app and the tickets are there ready to be scanned. Ticketmaster can also provides these services for your own events. 

Customer Service

Ticketmaster has been in business for over 40 years. The company has the most experience in ticket sales across the United States and Canada. Its customer service is reportedly very friendly and helpful. Customer service options include email, telephone, and live chat. This includes a phone line for the Deaf.

Refund Policy

Everyone worries about the refund process when it comes to events. There is no telling what could happen AFTER the tickets have been purchased. Luckily, Ticketmaster takes this into account with fully refundable tickets or exchanges within three days after the purchase date with participating events.

The refund policy also provides a full refund if the event has been canceled. If the event was rescheduled the tickets are saved for the individual who purchased them. Depending on the event, refunds may be available for a rescheduled event. 

• Fees

Fees

It is normal for most online ticket sales to have a convenience fee. Unfortunately, Ticketmaster has several fees on each ticket and/or the full transaction. These include service fees (or convenience charge) and a processing fee. They do not have a set fee schedule. The fees chosen for tickets are those that each individual client sets for their own venues or events. The fees can vary greatly from event to event. The other fees issued to ticket sales seem a bit excessive.