Tech to Us

• U.S.-Based Techs
• Home Support Plan
• Small Business Support
• Supported Devices and Brands
• Active Duty Military and Veteran Discount

U.S.-Based Techs

Based in Hartford, Connecticut, Tech to Us proudly boasts having an entirely U.S.-based tech support team. As a matter of fact, all Tech to US employees work out of the Hartford office. The technical support company also boasts that its technicians are experienced, knowledgeable, and able to fix the majority of computer/computer-related problems. Customers should keep in mind that Tech to Us only provides technical support and does not offer part replacements or physical repairs — although the company will help guide consumers toward a solution if that is the case.

Home Support Plan

Customers can purchase a monthly home support plan from Tech to Us, starting as low as a flat rate of $34.99 per month — plus a one-time $100 setup fee. However, they can also purchase a yearly home support plan for as low as $349.99 per month — which has no setup fee. Both the monthly and yearly options include the following:

• Tech support for unlimited issues
• Fully U.S.-based
• Expert technicians
• Unlimited PC tune-ups
• Phone support
• Chat support via quick connect icon
• 100% money-back guarantee on first issue
• Malwarebytes premium anti-malware software (1 computer)

Small Business Support 

For business support, Tech to Us provides a monthly Business Unlimited plan starting at $75 per month, plus a one-time $100 setup fee. The plan includes the following technical services and software catered toward businesses:

• Supported Device Bundle
  
  • Support for 1 computer (PC or Mac)
  • Support for 1 smartphone
  • Support for 1 tablet
  • Support for 1 printer
• Unlimited Technical Support for All Included Devices
• Fully U.S.-Based Expert Technicians
• Business Priority Phone Support
• Chat Support via Quick Connect Icon (Windows PC only)
• Training and Guidance
• Unlimited Computer Tune-Ups
• Advanced Managed Malware Prevention and Remediation Software for 1 Computer 
• Secure Password Management by Sticky Password for 1 User
• 500 GB Tech to Us Cloud Data Backup shared between all your supported devices

Additional device bundles will cost an extra $35 per month.

Supported Devices and Brands

Tech to Us is well-versed in the tech industry and supports all computer and computer-related devices such as desktops, laptops, monitors, smartphones, tablets, routers, modems, software applications, printers, scanners, and more. Consumers with products from the following companies can receive tech support from Tech to Us:

• Acer
• Adobe
• Apple
• Belkin
• Canon
• Compaq
• Dell
• D-Link
• Gateway
• Heward-Packard (HP)
• Kaspersky
• Lenovo
• Linksys
• McAfee
• Microsoft
• Netgear
• Samsung
• Symantec (Norton)
• Toshiba
• Trend Micro
• Webroot

Active Duty Military and Veteran Discount

Tech to Us does offer a discount to Active Duty Military members. Plus, the discount is open to U.S. service members, veterans, and their spouse/significant other. 

However, there is little information on the website about what the discount is and consumers will have to contact the company directly for this information.

• Limited Service Area
• No Prorated Refunds
• Money-Back Guarantee Conditions

Limited Service Area

Currently, Tech to Us only provides services to customers in the United States and Canada.

No Prorated Refunds

Although common throughout the industry, customers should be aware that Tech to Us does not offer prorated refunds. If a customer cancels before the end of their current plan, they will receive service for the rest of the time frame and not be enrolled in auto-renew.  

However, customers will be happy to hear that Tech to Us does not charge any additional fees for canceling.

Money-Back Guarantee Conditions

Tech to Us has a 100 percent money-back guarantee where the company states that its technicians will exhaust every possible option as to why the device isn’t working. If the technician can’t solve the issue, customers will receive a full refund on the home tech support plan. 

While we commend Tech to Us for providing this guarantee, consumers should read the fine print before banking on the money-back guarantee. 

Upon reading the terms and conditions, customers will learn that the 100 percent money-back guarantee is only on an initial incident. And according to Tech to Us, the ‘“Initial incident” implies a situation where a customer is calling in for the first time with a specific computer or technology problem or question(s). The technician must be allowed all opportunities to resolve the issue. What is considered “all opportunities” varies depending on the nature of the issue and will be defined at the discretion of a Tech to Us technician, agent, supervisor, and/or manager. If the technician is unable to fully resolve the customer’s problem or answer the question(s) after exhausting all possible methods of a resolution, a full refund may be issued. The customer does not have the option to end support in order to receive a refund prior to Tech to Us finding a solution or exhausting all opportunities to resolve the issue. The support process must be allowed to be fully vetted for a refund to be considered, regardless of the reason.

Additionally, in the situation where Tech to Us has resolved at least one issue — even if it was not the initial incident — the money-back guarantee is no longer valid and the customer is not entitled to a refund for any services — either fully or partially.