My Phone Support

SCAM. Used them for a repair for almost $200.00 in January 2017 and then they started billing me monthly starting in January 2018 for 3 and 1/2 years. If you do not open their spam email that says they intend to bill you one year after the service then they consider that acceptance on your part and they start billing you monthly. After one year I had forgotten about them and their name. Who would start billing 12 months a past customer after a one time fix? I had no idea that part of their service is that you must open all their SPAM email and say NO or they bill you. What a SCAM! I did not notice the monthly charge on my bank statement was from them until now. They changed their name also from myphonesupport to safecart.

So basically, my computer was randomly crashing and blue screen-ing and sometimes wouldn't start up, so I called them because I wanted to review their company. They asked for remote PC access. So I did that. They claimed my computer has viruses (which my computer was all clean). They showed a list of errors (which if you search it online, it is perfectly normal and they occur occasionally). They charged $200 for "security" and $99 for a one-time fix with 7-day warranty. I didn't pay for it because this sounds like a total ripoff. I (obviously) declined the offer. This is definitely the stupidest ripoff I have ever heard of. I'm actually good with computers and technology and later fixed it myself. The actual problem was that my hard drive was dying and had completely nothing to do with viruses or malware.

This is a tech support scam. They lead you into buying services you don't need. This is a basic tech support scam but found in ads and web results and not pop-ups. Bitdefender detects this as Phishing before you enter the site. (If you have it) The site is also Not Secure as found in the left side of your screen near the url bar. This site requires you to manually type https:// to get to the "secure site" but I still wouldn't trust that as most sites auto redirect to the secure site. This is a utmost scam and is untrustworthy. Please do not fall for the fake reviews as they are boted or paid reviews.

This was loooong process for computer work. IT took most of the morning!! Foreign accent very difficult to understand. Still not sure everything is OK. There were many long gaps in communication...perhaps while working on other client's projects? Surrendered control of my computer is unnerving. Wondered if MyPhoneSupport Company caused the initial "glitch" to attract business. Didn't raise my confidence level. Time will tell how much good or evil they caused to my computer. And what are they doing with the confidential information I gave for them to have access to my computer?? By the way....I'm not going to spend even more time reading your multi-thousand word "Terms of Service" and "Privacy Policy" or "Review Guidelines." Not after this exhausting experience.

MyPhoneSupport, owned by Consumersoft (makers of My Faster PC), owned by Quattro, are tech support scammers. I know this as I have baited them several times. MyFasterPC is blocked by Norton, Bitdefender, Malwarebytes and Windows Defender. I recently did a bait with them where they claimed that stopped services were the cause of my computer's problems. The computer had no problems as it is a VM that is only a few hours old. They also defamed Malwarebytes and Bitdefender and had to uninstall Malwarebytes in order to get their webpage to load. Make no mistake, MyPhoneSupport are tech support scammers. Do not do business with them. If you have, you may want to consider reporting them. Evidence: https://www.youtube.com/watch?v=T3HtnDvNzAA

The gentlemen I spoke to were friendly and helpful. I was misled in terms of the best route I should take to ensure my laptop was working correctly. For the most part, my laptop works but I was told getting support will fix ALL my issues except the physical damage that occurred (cracked screen). Essentially, I paid to just have my mouse working again but my touch screen had to be disabled because it was interfering with my mouse clicks. If I would have just had my screen replaced I would not have had to use your support. I feel the support was too easy on your side to charge me $150. It truly didn't seem fair because if I would have known to just disable my touch screen, then everything would have been fine. Instead I spent 3 hours on the phone running tests to check software issues but it was all hardware which I told them its a cracked screen. It seemed this was misleading and I would not recommend your services to anyone because it was very misleading and I still have a cracked screen so if I ever want to use my touch screen I will have to replace the screen and pay even more. I basically paid to have a temporary fix and in the long run I will need to still replace my screen. Overall, really not happy.

We were on the phone for four hours. During the later stages of our conversation, we had to connect with Spectrum support services and they sent an email with instructions. Only after that was the problem solved. I wonder why your tech support person did not do that in the first place?

I was informed that they would clean up my computer and fix the pop-up issue for free; however, after an hour on the phone, I was told that I had to pay $360 for a subscription before they do anything and resolve the problem.

After 4 hrs on phone, numerous attempts to upsell, still unable to fix my problem. Will take my Mac to someone who knows what they are doing

When l got off the phone with the My Phone Support Tech. my system was worse than before l made the call

Call lasted 2hrs and was very frustrating!