Marquee IT

An update on the following review: The owner of Marquee promptly responded to my complaint. He listened to the conversation in question and apologized for his employee's impatience. He didn't fire Casey, but arranged for him to receive more training. I was more than satisfied with the owner's apologies and subsequent actions. I reallt wouldnt want someone to be fired for one incident. The following happened: My husband called Marquee to get help because of an annoying pop-up on our computer. After the cleaning and the installation of Panda, the pop-ups still continued...plus the computer was slower than ever. We finally had to give up and buy a new computer. When we called to cancel the monthly charge, Casey was very defensive. Instead of listening, he tried to get us to continue to pay the monthly charge and was angry because my husband hadn't done everything he had asked him to do, such as purchase a flash drive and new hard drive before giving up. He turned our conversation into an adversarial one, when we only wanted to explain what we had experienced. He ended up saying he would cancel the monthly charge. He then hung up on us. In this conversation -- the only one to which I personally was privy -- Casey was unprofessional and rude. It was a very negative experience.