Life Storage

Renter beware - Double-digit storage rate increases common...... We received a ridiculous "didn't you read the fine print" response to our question about the anniversary present Life Storage and Joseph S (CEO) gave us; a double-digit storage rate increase with little to no warning. Staff at the local Sarasota, FL are very nice but the idea of a double-digit (13%) storage rate increase during a pandemic is ridiculous. We are caught between a rock and a hard place as we are not close to our storage unit at the moment and can only answer their response; "if you don't like it move out" with "guess we will suck it up".

I have been at this location for approximately 1 month. Due to how unprofessional, and verbally abusive the associates are I will be submitting my notice to vacate today. So, why am I leaving? I rent a spot for my vehicle but unfortunately according to the associate that verbally attacked me yesterday, you cannot do anything to that vehicle while it is there. I was informed that their lot is strictly for storage and that is all. Meaning as she clarified to me that if I wanted to pack it with my belongings, I would have to do that off their lot. Unpacking is the same. If you want to change out the radio or handles in the cab you will have to move it off their lot to do that. Completely perplexed, I asked why and she said it was in the contract I signed. Now, hearing that was interesting because when you sign the contract you don't actually get to read it. you sign a blank screen and then they e-mail it to you in which I did not get a copy of mine. Adding insult is the fact that I was informed that you cannot park your own car in the spot you rent while moving things. I was informed quite rudely btw that if my vehicle was seen there again, it would be immediately towed. I supposed this wouldn't be so upsetting if I was informed in a nice or even professional manner but unfortunately, that was not the case and instead of professionally talking to me, I was berated, belittled, threatened and felt verbally assaulted. Because of all this, I have found another storage that will allow me to actually see and care for my vehicle while in their lot

If I could give a zero I would. My dad had been a customer with Life Storage since when the name was Uncle Bob my dad passed away in 2014 and I took over the storage unit in my dad had been a customer with Life Storage since when the name was Uncle Bob my dad passed away in 2014 and I took over the storage unit as far as paying for the rent. I called asking if one day I could get a late fee waived because I was having some issues with the online portal and I was declined for the late fee to be waived by store management. Area director Tim C who was less than professional and ended up hanging up in my face after I continued to plead with him in regards to the late fee. Mind you I have been paying since 2014 every month over $100 that's over $8,000 on a storage unit. So fast forward in this pandemic I needed to pay late because of the loss of income and again faced with a late fee. I wrote a email to Life Storage to see if they would waive the late fee and got a response from the manager at the store saying that rent was due on the 5th and then I would have a late fee. I already knew that I couldn't talk to Tim C because they were all in cahoots with each other so I tried to get in touch with corporate. Several times I was told that someone would reach back out to me from their offline customer support team and I never got a call back. I finally just started calling people that I knew was in corporate through the directory and ended up leaving a message for a VP. I get a call from Guess Who Tim C area manager who tells me that basically he got a message from corporate in the reason why they're not calling me back is because I'm not the primary account holder so therefore at this time they do not want to renew. All because I don't want to deal with him he is retaliating. I will say this company has exhibited no compassion in this situation of people who are going through a hardship and also unprofessionalism. It seemed like if I was a paying a customer they will want to make an executive decision to try to help me out but no and two in response tell me that they're not going to renew my storage space because I complained on him. I would never do business with a company that has no Integrity whatsoever.

I rented two large air conditioned units (10 feet by 20 feet) at a Life Storage facility in Scottsdale, Arizona. I did so for over 10 years, and by my estimates, spent over $80,000. Last month I informed management that I would be vacating the units on July 9, 2019, and completed all the required paperwork. I then got an invoice for the entire month of July. I asked the manager if we could handle the invoice differently (i.e., on a pro-rata basis through the 9th) as I had informed them well in advance of my departure and had been a perfect client at that facility for over 10 years. Below is the response I got. Totally wrong approach and presentation. What a TERRIBLE way to end a 10 year business relationship and leave a bitter taste in my mouth. Needless to say, neither I, nor anybody in my company will be using Life Storage facilities in the future. ====== "Good Morning Simon, You will have to pay the invoice in full unfortunately. If your rent is not paid by 7-5-19 you will incur late fees and be denied access to the space. I am very sorry but you will have to pay the full month's rent even though you will not be occupying the space all month. If we don't receive the payment, I will not be able to allow the movers access until it is paid. If you have any other questions or concerns, please do not hesitate to reach out. Best Regards, Mary" LifeStorage #784

Cannot discourage anyone enough from renting here. I did last April and moved into a brand new building. 5 months later when I retrieved something from my unit everything in it was soaking wet and moldy. It took 3 weeks for the people at this facility to arrange for me to move into a new unit - I may have been able to save some things in that time. The insurance they sold me does not cover water damage unless the water comes from a pipe or something else in the building that is supposed to hold water - so basically it doesn't cover any water damage. I have now paid over $700 and have a unit full of damages, moldy furniture. Estimated cost I am out is $11,000 at this point including the many days I spent trying to move into a new unit and not being able to. The regional manager is rude on condescending and makes promises he has no intentions of keeping. I've left him messages that he does not return but he claims that he does. In fact I called him 3 weeks ago and haven't gotten a return call yet. I've also contacted corporate on several occasions and haven't gotten an acceptable follow up. they are now refusing to return my phone calls or contact me where warranted. I am in the process of taking legal action at this point. Also if you expect anyone to be there on a Sunday, sorry. They've changed their hours and not updated any of their literature to reflect that.

I rented a storage unit from Life Storage in December 2016. Due to it being a last minute need, I didn't price around. Since then, I have had 3 price increases. The customer is required to carry insurance on the contents of the units thru their carrier at their rates. I now pay over double the rate of other comparable storage businesses in the area. Their motto is "Life Cares. " The only time Life Cares is every month when they take your payment. Other than that, customer service is nonexistent. I am now disabled and mobility impaired so moving is not an option and I don't want to lose my personal belongings. Do yourself a favor and save money pricing around

I received a call from the store manager from store #991 telling me that the trash cans outside the life storage place aren't really trash cans and to come back and take the trash that I left in there. Instead of letting me know in a normal, calm way, she gave me a big attitude and was yelling at me over the phone. I have never been so insulted as I was tonight. I finished the phone call in tears. She is a horrible employee. I will be filing an official complaint against her.

I would give it zero stars if I could. Been using the interior unit for years and it's been an absolute nightmare! This place is a joke. Avoid it at all costs. They open when they want to open and they are closed quite frequently when they're supposed to be opened. Too many times I went there for something important during their business hours and they were closed. Horrible and Despicable people run this place!

Had storage unit for several years. Received a price increase of 15%!! Storage units do not seal so you get dirt, leaves, and rats in units! Regional representative told me “pound sand” re. the price increase. AND corporate would tell me to do the same...Moving to UHaul for same price - units located in doors - same price without rat droppings and dirt!!!!

They will rise the price untill you move out. Then they will put you into collections for rent after you moved out. It will hit your credit and will cost 2000$ of unfair collections practices. Your stuff will be moldy for the unit. And will be better off burning the stuff and never ever putting your stuff into storage

WORST 2+ YEAR EXPERIENCE WITH ANY COMPANY IVE EVER DONE BUSINESS WITH. DECEPTIVE, IMMORAL, CUNNING, MANIPULATIVE, AND HORIFFIC. IT IS VERY DIFFICULT TO UNDERSTAND HOW THIS COMPANY STAYS IN BUSINESS AVOID THEM AT ANY COST.