Vivint Solar: Read 1,170 User Reviews From Real Homeowners

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Cody mashburn

Justin M was an excellent sales person

9 years ago

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Joe Whitney Worcester, MA

Customer service is lacking. Very hard to communicate with a person who is other than a "yes" person". Poor follow up after calling in complaint.

9 years ago

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Janet Hoelldobler Centereach, NY

everything is great saving money bills on time.

9 years ago

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Rich Lehuta Jackson, NJ

Very easy process professional service by all .

9 years ago

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John Perez

Service next day. Signed up a year ago. Paid themail $2100.00 to remove to reroof. Hasn't made anything but my blood pressure on up

9 years ago

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Randy Bronson Pomona, CA

sales person was knowledgeable and thorough

10 years ago

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Matthew Gable Willow Grove, PA

Very friendly staff. Installation did not take as long as I originally thought.

10 years ago

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Ben Owens Tempe, AZ

Tori *** was great!!! Very knowledgeable and helpful!

10 years ago

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Trevor Thomas Springville, UT

Great to work with and install was very fast.

10 years ago

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Casey Nielson Issaquah, WA

Sales rep was very thorough and professional.

10 years ago

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Aubrey Pino Maricopa, AZ

Tori K. Is amazing. I love vivint solar.

10 years ago

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Ronald Hernandez San Diego, CA

So far so good

10 years ago

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Art Rio Ranch Rio Rancho, NM

The process what painless ;-)

10 years ago

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Fred Radosevich Albuquerque, NM

Very easy process and they keep you informed of the status

10 years ago

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Mark fair Boston, MA

Amanda was knowledgable ,very ambitious !

10 years ago

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Ken Adams Chicopee, MA

Excellent all around

10 years ago

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Andrew Maida New Milford, NJ

Awesome

10 years ago

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virginia joanis Worcester, MA

Very good salesman. Courteous and very informative.

10 years ago

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Steven L. Chait Newark, New Jersey

Seamless until my town inspection and local power company got involved, now at a standstill, installed 7 months ago, still not turned on.

10 years ago

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Sharron Camaratta Ramona, CA

Worst customer service ever after the panels are installed. Signing with Vivint was the biggest mistake I made as a home owner. Savings are minimal

10 years ago

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Amalia Villa Lawrence, MA

My salesperson was awesome and the panels look great

10 years ago

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Shelley Buzzards Bay, MA

Good service all around

10 years ago

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Berkis Fuentes Lawrence, MA

My salesperson Luis was helpfull and very polite

10 years ago

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Janet Salter Gardner, MA

Hillary Anderson has provided us with excellent customer service.

10 years ago

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CSF Billerica, MA

Excellent customer service!

10 years ago

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Ted reardon Auburn, MA

Everything was explained in easy to understand terms

10 years ago

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Amy Boren American Fork, UT

They gave a quote that was so crazy expensive. Then we found out our homeowners association doesn't allow solar panels.

7 years ago

Reply from Vivint Solar

Hi Amy, we are sorry to hear about your frustrations. Please send us an email at if you have any questions or concerns that we can help resolve for you. Thank you!

Oct. 8th, 2019

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Julio Robert Apple Valley, CA

Good Customer service, just got my Solar panels installed.

4 years ago

Reply from Vivint Solar

This is awesome, Julio! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

Nov. 17th, 2021

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Crystal Joven Porterville, CA

The install team was quick and efficient.

5 years ago

Reply from Vivint Solar

Thanks for your review, Crystal! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

Jan. 25th, 2021

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Hesham Shaalan Westbury, NY

Terrible customer service. My roof was leaking under the solar panels. So I called to report it and nothing was done!

5 years ago

Reply from Vivint Solar

Oh no, Hesham! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to online-reviews@sunrun.com so that we can look into this. Thank you!

Nov. 3rd, 2020

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Jorge Los Angeles, CA

Very professional and treated me very professional

6 years ago

Reply from Vivint Solar

Your review brightened our day, Jorge! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

May. 8th, 2020

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Toby Hampshire San Diego, CA

Good product, saves us money, prompt customer service.

7 years ago

Reply from Vivint Solar

Hi Tammy, we are sorry to hear about your frustrations. Please send us your address to so that we can look further into your concerns. Thank you for reaching out.

Jun. 12th, 2019

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Janice Ramona, CA

BUYER BEWARE: Vivint Solar damaged my roof tiles during installation and is refusing to take responsibility for repair.

7 years ago

Reply from Vivint Solar

Hello Janice. We are sorry to hear about your frustrations. We would like to look into this further. Please send us an email with your address to . Thank you.

Mar. 18th, 2019

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John Bayville, NJ

They have delivered on everything they promised thus far.

8 years ago

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Robert McIntyre

My true-up bill last year was over $700. My total electric bill for the year was $300 more then the year before.

9 years ago

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Philip D. Goff Fitchburg, MA

website is TERRIBLE and TOTALLY impossible to use. Wish with email notice of bill you would include KWH used.

9 years ago

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kathleen

fast and easy....very helpful and couteous

9 years ago

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mike

Customer Service is a nightmare. 6months and counting since panels were installed still not operational

9 years ago

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Lark Reynolds

Tom was patient and answered all our questions.

9 years ago

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ALEXANDER WILLIAMS Washington, DC

Can never get them on the phone, they say leave your number and will return your call. NEVER HAPPEN!! WHAT A JOKE.

9 years ago

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Serena Young

Thanks, Karl! We're very happy with our Vivint system.

10 years ago

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Alisha Crocker Rialto, CA

Helpful every step of the way, and were informative

10 years ago

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Donna HEss Woodland, CA

I have had a wonderful experience with Vivint.

10 years ago

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karl Castellanos Phoenix, AZ

Very good customer service and account manager

10 years ago

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Zuleima torrellas Salt Lake City, UT

Ok

10 years ago

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Mary Ellen Davis Cape May Court House, NJ

So Far --- all great Service! Mary Ellen Davis

10 years ago

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Lenin Patino Canyon Country, CA

Sales guy was great installation not so much

10 years ago

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Dave Fallbrook, CA

Amateurs. It will be some time before they make it to the big league. Lots of problems with executing the job.

10 years ago

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David O'Brien Methuen, MA

All good.

10 years ago

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Eric Stansfield Lowell, MA

Seamless and easy to understand.

10 years ago

Vivint Solar Reviews