Vivint Solar: Read 1,170 User Reviews From Real Homeowners

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Tamara Aurora, CO

Good grief! My last review was in July and we had panels but no activation. It is now mid October and still no activation (10 MONTHS!!!) Customer service is horrific and I am convinced the interconnection dept is non existent. My next step is looking for an attorney.

7 years ago

Reply from Vivint Solar

Hi Tamara, thank you for reaching out. We are sorry to hear about your frustrations but we would love to look further into your concerns. Please send your address and review to . Thank you.

Jul. 3rd, 2019

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Victor Durham Oroville, CA

Really hard to get in touch with, always say they are putting in new phone lines unless of course you try calling for sales! Don't really want to be a customer, came with the home I purchased, can't seem to get out of the contract and is costing me more money NO SAVINGS!

7 years ago

Reply from Vivint Solar

We are sorry to hear your frustrations and want to ensure you have a positive experience with us. Please feel free to send us an email to with your address and this review. Thank you.

Oct. 14th, 2019

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Danny DeVito Selden, NY

Please do yourself a favor and DO NOT sign a contract with Vivint Solar I pay the same if not more between these thieves and my electric company‼️‼️‼️Customer service does absolutely NOTHING, all they do is LIE‼️‼️‼️ Please advise anyone you know to stay as far away from Vivint as possible‼️‼️

7 years ago

Reply from Vivint Solar

Hello Danny, we are sorry to hear you feel this way. If you have any questions or concerns you would like to speak about further please send us an email to with your address and this review. Thank you.

Oct. 8th, 2019

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Tracy O Suffield, CT

Less than zero stars if possible. they are twice as much as my electric, and have not saved me any money. they will not return calls or explain how this is possible. I am highly disappointed and this is the worst decision I've made

7 years ago

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Bruce Chico, CA

My pg&e bills are next to nothing, but now I am paying Vivint the same as if I was paying the electric company, Vivint billed us $419.00 dollars for June afraid to see what the next bill will be,,,,,,it’s all Bs ......I just pay high monthly bills to them instead of PG&E...........AND ITS LOCKED INTO A STINKING 10;year contract..........crooks

7 years ago

Reply from Vivint Solar

Thanks for bringing this to our attention, Bruce. While monthly savings will vary depending on your usage, we definitely want to look into this for you to make sure you're getting the full benefits. Please send your address and review to . P.S. did you know that your savings may fluctuate from season to season? Read more on our blog:

Aug. 13th, 2019

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Lonnie trudell Corona, CA

Dont go with this company,they're fraud! They put panels on our rental property without our consent, just by asking our tenet to sign for the work. Now they won't return any of our calls and put a lien on our property. Now seeking Legal action!

7 years ago

Reply from Vivint Solar

Hi Lonnie, thank you for reaching out. We are so sorry to hear about your frustrations but we would love to look further into them. Please send your address and review to . Thank you.

Aug. 5th, 2019

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Kyle Mauger Commerce City, CO

Once they get the sale expect hour waits and no communication. Zero customer service post sale and 100 commitment presale. When installing my system they even used an old used breaker during install. Won’t replace it or follow up. Terrible experience.

7 years ago

Reply from Vivint Solar

Thank you so much for letting us know, Kyle. We are sorry this was your experience, we would be frustrated too! Can you send us an email to with your account information so we can help you out? Thanks!

Jul. 29th, 2019

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Steven Chait Verona, NJ

Started out rocky, I stepped in to put things in motion, called PSEG to get net meter. Then on going tech issues for several months. System not communicating with home office. Apparently they don’t monitor systems.

7 years ago

Reply from Vivint Solar

We're so sorry to hear about your experience, Steven. We completely understand your frustration! Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. Can you email us your address to so we can help resolve this for you? Thanks!

Jul. 29th, 2019

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Joe San Diego, CA

Don't sign a contract with them a leach will come to your house and tell you they will save you $$. Their customers service is clueless. As soon as my contract is up I will rip their panels off my self and buy my own panels.

7 years ago

Reply from Vivint Solar

We apologize for dropping the ball on your experience. Customer service is really important to us, but sometimes we make mistakes. We'd love to look into this for you. Please send us an email to with your account information so we can help you. Thank you for your patience!

Jul. 29th, 2019

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Andrea Bakersfield, CA

Only been with Vivint for 3 months and completely disappointed. Would of been better to stay with PG&E. Was told how much money I would save and I am paying more to them then I did last year to PG&E. Save yourself some time and frustration and go somewhere else.

7 years ago

Reply from Vivint Solar

Hi Andrea, we are sorry to hear about your frustrations. We want to look into this for you. Please send us an email to with your address. Thank you.

Jul. 12th, 2019

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virginia lyons Springfield, MA

Panel installed September 2019, ten months ago. No explanation for the delay. No one answers the phone when you call, no one calls you back. I definitely recommend solar but not this terrible company. Find a reputable company. I wish I had

7 years ago

Reply from Vivint Solar

Hello Virginia, we are sorry to hear about your frustrations. Please send your address and review to so that we can look further into your concerns. Thank you for reaching out.

Jul. 8th, 2019

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Jared mackoul Island Park, NY

Their absolute liars and scam artists they tell you that you are helping out the grid and Wall have less than half of your Electric bill. This is an absolute lie they screw you into a 20 year contract and you pay for every kilowatt the solar panels produce not for what you use. I need out of my contract right away as they totally

7 years ago

Reply from Vivint Solar

Hi Jared, we are sorry to hear about your frustrations. We want to look into this further for you. Please send us an email to with your address. Thank you.

Jun. 4th, 2019

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John H Plymouth, MA

Terrible customer service. First signed in July 2018. Panels went up quickly, probably to get their government payoffs. Still waiting for the system to work. Had Vivint on my other house, was very happy. Do not know what happened to the company. Trued calling customer service line, put on hold forever.

7 years ago

Reply from Vivint Solar

Hi John. We apologize for the issues you may be experiencing with getting your system turned on. We'd be happy to follow up with the team to see what's going on if you can send us your account number or address to . Thanks.

May. 22nd, 2019

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Jack Crofton, MD

I signed the usual lease agreement in 2015. price--10.5 KWH. Local traditional company was at 12.5. Local company is now down to 8 and going lower--I still pay10.5 plus small inflation increase. Vivint says too bad--no lease change .

7 years ago

Reply from Vivint Solar

Hello Jack. We are sorry to hear about your frustrations. Please send us an email with your address and we can look into this further for you. Thank you.

Mar. 29th, 2019

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MArtha Ramirez Sacramento, CA

These Vivint people think we consumers are stupid and never notice when they come at you with a pitch they practiced the night before. I never listen to pitchers I always prefer people who have some respect for me and are open to a honest conversations. Vivint just will never do.

8 years ago

Reply from Vivint Solar

We're sorry to hear you feel that way, Martha. We want to help. Please send your address or account number to , so we can dig deeper into the issues you're experiencing. Thank you for leaving your feedback.

May. 11th, 2018

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Scott McCormick Trenton, NJ

Do not use Vivant. I live in NJ and we had a snow storm. The snow slid off of the panels and took my gutters down. I called and was told its an act of god and they don't cover it. But i can PAY for snow clips! I emailed my sales rep and i got a return to sender email. Apparently he doesn't work for the company anymore, surprise surprise.

8 years ago

Reply from Vivint Solar

Scott, we are sorry for any frustration we may have caused. If you have any further questions or concerns please feel free to email us your address or service number to so that we may locate your account to assist you.

Mar. 17th, 2018

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Karen J Stephens Desert Hot Springs, CA

In two months we will have been working on this 4 month project for a year! They sent out installers before the trenchers! I have had a trench in my side year for 8 months. By the time anyone comes out to inspect it animal activity will have filled it in! Very unhappy will everything about them!

8 years ago

Reply from Vivint Solar

Karen, we are sorry for any frustration we may have caused. Please email us your address or service number to so that we may locate your account to further assist you.

Mar. 17th, 2018

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Joe Ventnor City, NJ

Salesmen screwed my paperwork up 5-6 times! Left holes in my roof! Took 8 months to get on line ! Finally they had reimburse me for roof repairs, and we came to an agreement to help Pay down some of my loss! I really had to fight to get what I deserved!!

8 years ago

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Linda

This company is fraudulent. We have had it for more than a year and haven't seen any savings at all. Basically I feel like we're paying them to have it on our house and there is no return. If there was a way I would have them remove it. Something needs to be done about their lies and deceit.

8 years ago

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Jay T

Worst experience ever. Cannot wait to get rid of Vivint. The sales guy lied. Said costs would drop by 40%. PG&E bill dropped, but Vivint bill is 50% higher than what I was paying without solar. At the end of the year I get a $465 bill from PG&E. Vivint is garbage.

8 years ago

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Ruben Santiago Fairfield, CA

You can read about my experience two weeks ago or so. Guess what I'm still waiting for an update from ana,Emily and Scott. To this day I have not recieved any updates regarding going live with my solar system. I'm about to reach out to the local news to have them do a report on them and the broken promises.....

8 years ago

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Maria Almeida Swansea, MA

Great customer service. Step by step assistance. Answers always answered. Thanks for the roof rebate!!

8 years ago

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Lisa Bellingham, MA

So far it has been very easy and they have been more than accommodating to my schedule. Can’t wait to see my savings!

8 years ago

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Patricia Abu-Raya New Bedford, MA

Henry was excellent. He was to answer all the questions and the information that was provided by him was accurate

8 years ago

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Glenn Humphrey Marshfield, MA

Representative was very thorough and knowledgeable regarding solar look forward to working with Vivint

8 years ago

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EVANS Kamau

Yet to reap from the service, but future looks positive. The agent Matt r is personable, respectful, knowledgeable and highly recommended.

8 years ago

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Scott Rohleder Tampa, FL

It took much longer than expected to get my approvals, but the install and talent of the team was great. They know what they are doing.

8 years ago

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Karen July Waterbury, CT

Very professional, and clean work, the guys did not leave a piece of trash laying around, it was all cleaned up.

8 years ago

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JP Blackstone, MA

I made a deal with Vivint Solar. It took them over a year once we signed the contract to have the system operational. I would NOT deal with these people. They do NOT have their act together. They are worse than dealing with Comcast.

8 years ago

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Tammy Concord, CA

Salesman sold me to getting the solar. Inspector came two weeks ago and gave the okay. Marked the roof where the panels would go. Haven't heard a word from them since then. Which is fine. Decided not to go with them due to their horrible reviews.

8 years ago

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Tony Finazzo San Bernardino, CA

Vivint has the worst customer service I have ever seen. They don't return calls, don't show up for appointments. lied to me continuously about doing a reinstall that has taken eight months and is still not done. Lied about not having technicians, lied about parts availability. I absolutely don't recommend them to anyone.

8 years ago

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Kathy Desonia

I tried calling customer service to see if they could tell me if all my panels were working.. I called 4 or more times and all I get is "This is Lisa. I can't come to the phone but leave a message and I will call you back" Never heard from her. It has been 3 weeks. I'm not recommending this solar company.

9 years ago

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Seller Suzie

Tells you they will move them for free if you sell your home and buyer doesn't want them but read your lease.. they will move them at your cost. Not free.. try $5,000-10,000.. on a 20 yr lease that's nearly 60k to buy out (in SC).

9 years ago

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Randall James

The job was completed in one day with a complete explanation and design showing of the panels. The crew was professional and showed up on time.

9 years ago

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Karl Schneidet

After paying up-front for a system, I am still waiting to get an inspection to get it turned on. 6 weeks and counting. Customer service doesn't reply to email messages. Simply ignores me. Wish I had never entered into business with them. Clearly they are installing mor sustems than they are capable of managing.

9 years ago

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Virginia San Diego, CA

The only thing good about this company is that once they finally got it up and working we've not had a problem with it or internet monitoring system. Customer service is crap and took forever and 3 SDG&E inspections before they could turn it on!

9 years ago

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Laurice Llanillo Camarillo, CA

We opted for PPA. One of the best decisions we made for upgrading our home. After an addition, they gladly came back and added additional panels.

9 years ago

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Ed Belmontez

Impossible to reach anyone. Been put on hold twice, each time 2 hrs and no one ever picked up call. Terrible, no one has ever contacted us regarding system, been over 5 yrs. Change banking and they are on phone calling immediately for new info. Wouldn't ever recommend them.

9 years ago

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B eth Ercek Palmdale, CA

The Salesman was not honest. Promotions were not awarded. Solar was never completely installed even though I paid $700 to a roofer to fix a problem. I have called customer service multiple times without any help or follow-up. I am paying more than when I had just electricity. Not happy. Would not use if I had it to do over.

9 years ago

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Frank Silvia Westport, MA

Everything moves smoothly until they install their panels. Then it's strangers who have no concept of service. Even billing questions have gone un-answered .

9 years ago

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Mike Multi Springfield, PA

Great experience. Kellyanne was an absolute pleasure to deal with and very knowledge. Look forward to seeing if solar is right for me.

9 years ago

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Ricardo

Since the beginning Vivint has been great. I love the solar panels and great customer service . Thanks Vivint

9 years ago

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wixxman

Sales person was a snake oil salesman once installation was scheduled never heard from her will not answer emails or phone calls. Month after installation still waiting to get OK to turn system on all inspections have been done.

9 years ago

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J. Wilson

During the heavy rainfall this year in Southern California I had leakage in living room. Vivint came out and found they had not secured the panels properly causing rain to come into my house. They are still in the process getting the repairs done. It's been more than 2 months. I haven't even had the service for a year and already problems.

9 years ago

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Jimmy

This company just plain SUCKS took 6 months for them to get started Customer Service is out right LOUSY I'm stuck in a stupid lease for 20 years and my monthly electric bill is the same I paid while with Edison And my "D: care is a 1000.00 a year If you can't buy solar outright stay away

9 years ago

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James terveen Commack, NY

It was easy to get going and once installed it has saved us a significant amount on our electric bill, usually 30 % or more every month. But that really depends on the amount of sun. Can't stand those cloudy rainy days anymore.

9 years ago

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Caesar Baloy

Excellent presentation. Mark S was very professional and knowledgeable with regards to Vivint product and services.

9 years ago

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Felipe Supan Sewell, NJ

My solar panels and the system was installed more than a year ago and as of this writing is not working yet. There are at least six technicians to fix the problem but to no avail. And last Feb. 2, 2017, a technician is supposed to come to attemp (again) to fix it but nobody showed up, not even a phone call to let us know he cannot make it.

9 years ago

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Helena Holbrook, NY

Panels worked great for 1st year. Since then haven't had service for 10 out of 12 month and trying to get them to come fix the problem has been a nightmare. We are ready to gave them and remove the panels. They tell us that we would have to pay for that but they are in default Of contract that both parties signed.

9 years ago

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Dmitriy Yepikhin Woodland, CA

Worse service ever! Took over 10 months to get services connected. Vivint Solar put LIEN on your house. Unable to refinance or sell. DO NOT USE THEIR SERVICES. They don't tell you that they are putting a LIEN on your home if I knew it I wound never agreed to it.

9 years ago

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