Sunrun: Read 1,695 User Reviews From Real Homeowners

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Verified Customer

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Dian Tucson, AZ

My electric bill is lower and I am saving money. I would highly recommend them. I can contact my agent anytime, and he answers the phone every time and he's very nice about answering quickly and very personable. I have not had one problem with the equipment. They look wonderful up on my roof, I get a lot of compliments.

7 years ago

Reply from Sunrun

Hello Dian, we love love love to hear you're saving money. We will be here to answer any questions you have we also install equipment that will stand the test of time! Let's continue to power forward.

Apr. 11th, 2019

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Verified Customer

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Shannon Tucson, AZ

They have pretty great technology, they can access everything through the computed and take an average of the area. I have had no issues, and I have had for four years now. Once I can buy out the system I think the savings with really start.

7 years ago

Reply from Sunrun

We love to see our longterm customers loving their system. You've helped create a better planet for 4 years and counting! Thank you, Shannon, let's create a planet run by the sun.

Apr. 11th, 2019

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Verified Customer

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Sameer

The installation process went pretty smooth, the only thing I didn't like was a couple of panels were not aligned perfectly on the roof. I am getting energy back and it is doing what it is supposed to. They have been responsive to my questions and pretty thorough.

7 years ago

Reply from Sunrun

We love to hear the install went smoothly! Now that you have solar on your home you can help us create a planet run by the sun! You're part of our Sunrun family now, please feel free to reach out with any questions.

Apr. 11th, 2019

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Verified Customer

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Miss Margaret in South Carolina Pendleton, SC

Thus far in the SunRun experience, all of the interactions I have had with SunRun personnel have been great experiences with very professional business people. And the system runs without problems, and I love (1) the savings on Duke Energy bills, and (2) just knowing that most of my electricity comes from the Sun!

7 years ago

Reply from Sunrun

We love to hear that you are delighted with the experience and your savings Margaret. Making sure your system is working, and you are receiving what we promised makes us stupendously happy. Welcome to the Sunrun family.

Feb. 20th, 2019

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Verified Customer

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5 Sanger, CA

They have qualified staff. There were good sales people working with us all the way through the process. The support has been very good just to follow up with the issues or problems I've had. They're out here pretty quick. I've had some issues with some of the switches and things like that that sometimes don't work as I expected them to.

7 years ago

Reply from Sunrun

Leyden, thank you for leaving this review, we appreciate you taking the time to do so. We want to make sure your concerns are being addressed. We would be more than happy to assist you with the switches issue. Please private message me your contact information.

Feb. 20th, 2019

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Verified Customer

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Dekki Grand Terrace, CA

I am very satisfied. The service is very good. Every single person, not just customer service, but all the team workers at sun run are very knowledgeable. They are very specific with follow up instructions. Installation was very professional and very good. The product is guaranteed by Costco. The quality is good.

7 years ago

Reply from Sunrun

Dekki, we are delighted to hear you're satisfied! Making sure we provide 100% great service is what we strive for. Our team is very knowledgable and it looks like we answered all your questions that came up during the process. A great installation is our goal! Let's create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Thomas Murrieta, CA

The price was good and they offered us the ability to buy what we needed not a package. It does the job it is intended to do and we're not paying for electricity. I do have a piece of equipment that they told me to get in touch with the manufacturer about, but it is not harming the system.

7 years ago

Reply from Sunrun

Making solar affordable is a huge part of what we do. Our products are consumer friendly and we have a variety, so we can meet consumer needs. We want to make sure the system is always working so you can get the most out of the production. If you have any questions feel free to private message us. Thank you for helping us create a planet run by the sun.

Feb. 20th, 2019

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Verified Customer

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Ismael Spring Valley, CA

It has been a very easy process start to finish. They answered all my questions I had about new to sola system. They actually take the time to go in depth, one on one with each individual customer in regards to any issues that they might have with your billing or whatever.

7 years ago

Reply from Sunrun

Wow! Ismael loving this review! We want to make the experience an easy process from start to finish so we are happy this was your case. Making sure we have communication with our customers is important, we will always answer any questions you have. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Richard Surprise, AZ

It appears to be fairly decent. I have already had a number of bills that were way under in the power. Installation was great. Customer service is always willing to answer my question and if there is a problem, they let me know.

7 years ago

Reply from Sunrun

We are willing to make you happy and assist you, Richard. Please let us know if you need anything. We are excited to hear you are seeing the difference in your bills. Let's create a planet run by the sun and a better future for the environment!

Feb. 20th, 2019

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Verified Customer

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Robert San Ramon, CA

I choose them because they were at Costco and they are a reputable company in my area. The overall customer support has been good. The coordinators were in close contact with me and checked on the progress and scheduled appropriately. They followed their commitments and time schedule. Some tiles were broken installation but they were later replaced. I am fairly satisfied with the equipment and quality.

7 years ago

Reply from Sunrun

We love to hear you come from Costco and to hear you are satisfied. We are here to help with any questions or concerns you may have. Thank you for leaving this wonderful review and helping us create a planet run by the sun!

Feb. 20th, 2019

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Verified Customer

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Ralph Vacaville, CA

All the research that we did indicated that it was a reputable company. The person came out and gave us all the information we requested. We did have them come out and put some screening around the panels because of the birds and they came and there was no issue. Installation went smoothly. The equipment has never given us problems.

7 years ago

Reply from Sunrun

We are happy to hear that there were reliable reviews out there. We love hearing that our customers are happy and because of that other wonderful people are helping us create a planet run by the sun! Love to hear the installation was smooth. Let's power forward!

Feb. 20th, 2019

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Verified Customer

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Alice North Highlands, CA

I have Sun run solar on the roof. It was free and it cut back the bills. I wish they would offer the choice of having a battery to go with it but I know they are very good. They're very thorough. They keep in touch with us all the time and we're happy.

7 years ago

Reply from Sunrun

Reading your review made our day Alice. We love to hear that you've cut back on your bills! We also love that you have solar because you are making a difference in the environment. If you would like to discuss your options about adding a battery please private message and we can go into detail. Thank you for helping us create a planet run by the sun!

Jan. 30th, 2019

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Verified Customer

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Patty L. Rock Hill, SC

They have provide excellent customer service the 2 years I have been with them, including a credit back when my system did not perform to the expectations due to a wire that was disconnected. The crew came in, assessed the problem, repaired it and gave me a credit. I am very pleased with the quick response and quality of their work.

8 years ago

Reply from Sunrun

Thank you for sharing your wonderful story Patty. We love to hear the success stories that our customer share. Thank you for helping us create a planet by the sun.

Sep. 11th, 2018

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Verified Customer

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Susan Klawitter Sun City, AZ

I wish there was more immediate information on their site, My Sun Run, available to me. I know others who have Sun Run and they can access all kinds of real time information, how much they are producing, what amount APS is buying. I find all I get is bare bones information, How many Kwh produced the day before.I find it hard to judge what kind of service I am getting with such limited information.

8 years ago

Reply from Sunrun

Thanks for reaching out, Susan! We believe communication is key. We can help review your plan with Sunrun as well as recommending you to contact APS. Providing the best customer experience is our mission and also to create a planet run by the sun. Thanks for sharing your story! Power Forward!

Sep. 11th, 2018

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Verified Customer

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Anonymous Stockton, CA

The professionalism of the crew that installed the panels. The fact that my breaker box was outdated and they put a new breaker box in for me and did not charge me. Overall they have been 100% in everything they said that they would do

8 years ago

Reply from Sunrun

Thanks for your communication. We appreciate your kind words! We love that you are passing along the word of clean energy. Cheers to you! Read less

Sep. 4th, 2018

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Verified Customer

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Rimshaw San Juan Capistrano, CA

Scheduling for the construction process took longer than I had expected. Required a second inspection which could have been avoided in my view. The partnership with Costco required full payment (financed) before construction would begin even though SunRun didn't get paid until after final inspection. Costco paid a 3% rebate however. I was told that the conduit would be painted to match the house and that never occurred.

8 years ago

Reply from Sunrun

Thank you for sharing your experience Rimshaw. We want to take the opportunity to work with you. Please private message me your contact information.

Sep. 6th, 2018

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Verified Customer

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My Poway, CA

So far everything has been pretty smooth. We don't have any problems or issues. Everything seems to have worked out. We like that SunRun covers the services along with our contract so we don't have to use the leasing program.

8 years ago

Reply from Sunrun

Hello My. . Thank you so much for your taking to the time to leave this wonderful review. We are happy to hear you would use us again. Thank you for helping us create a planet run by the sun! Power Forward!

Aug. 24th, 2018

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Verified Customer

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Timothy Hickox Casa Grande, AZ

All I wanted was to reduce my bill in the summer, but they were very professional, and they have excellent communication skills when it comes to my system. They monitor it and come out to fix it if anything is wrong. Now everything is great, I love it.

8 years ago

Reply from Sunrun

Thanks for sharing your wonderful story, Timothy H! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience, which is why we strive to service the system and monitor it as we do!

May. 14th, 2018

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Verified Customer

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Anthony Coleman Mount Holly, NJ

I was interested in saving money and keeping up with the latest technology, and I definitely think it's better for nature and the economy. The representative that I talked to was very professional and informative and that's what led me to make the decision to sign up.

8 years ago

Reply from Sunrun

This is wonderful to hear, Anthony! Providing the best customer experience is our aim, and it all starts with doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun! Power Forward!

May. 14th, 2018

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Verified Customer

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Larry Miller

Everything was perfect. Elmer my salesman and Jill in customer service kept me informed throughout the entire process. Install is neet and clean, system works great, and I started saving money the first month. I have recommended the company to several friends and they have had the same great experience. I wish I could rank them higher than a 5.

8 years ago

Reply from Sunrun

That's what we love to hear, Larry M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!

Apr. 13th, 2018

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Verified Customer

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Don MacNeil

I have noticed a difference in my electricity bills during the summer months. Yes, I have to pay a fee in order to use SunRun each month but it is a steady amount. The electric bill changes from month to month. Just recently, both the gas and electric bills have increased. I'm glad that I signed up for SunRun when I did.

8 years ago

Reply from Sunrun

Thanks! That's what we love to hear! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 12th, 2018

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Verified Customer

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Sandra Meza Phoenix, AZ

What convinced me of going with it was the service agreement that we got from them. Everything was easy to do from the very beginning. It was clear from the get go that there was not going to be any heat in the framework, so we didn't have to worry about that.

8 years ago

Reply from Sunrun

Thanks for sharing your story Sandra M! We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting

Apr. 5th, 2018

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Verified Customer

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James Burns Whitestone, NY

The price was just right for us. The people we talked to were excellent, very professional and explained everything well. The installation people were very clean and did everything they said they would do. We're very satisfied with them

8 years ago

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Verified Customer

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Regina Reynolds Jackson, CA

We had Sunrun installed some six months ago. We called a bunch of people and they came out first, their representative was just excellent. The main reason we signed up with them was that Costco backed them. We're happy with it.

8 years ago

Reply from Sunrun

That's what we love to hear, Mike B! We pride ourselves on making the switch to solar simple, hassle-free, and full of savings! So excited to welcome you to the Sunrun family! Thanks for helping us create planet run by the sun. Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Ronald Blackwell Las Vegas, NV

We signed up for it because of a friend's referral. Basically, we wanted to save money and be self sufficient. Their installation people should make sure that everything is plugged in and working before they leave though. When they did our installation they forgot to plug in one area of the roof and we kind of missed out on a couple of weeks of energy.

8 years ago

Reply from Sunrun

We aim to be the only choice when going solar by providing a one-of-a-kind and hassle-free customer experience! That means, getting the right answers to all of your questions, quickly activating your system, and meeting your unique savings needs! We're so thrilled to officially welcome you to the Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun

Apr. 5th, 2018

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Verified Customer

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Jeanne Kolb Harrison, NY

My experience with them has been very positive. I had it installed in my previous house, I had just decided to try it then and everything worked very well. The installation was good and it saved me a lot of money. So, when we moved to another house, I just looked them up again and had it all installed. Their price was still reasonable and they did a good job putting things up. They were very efficient and did what they said they would do.

8 years ago

Reply from Sunrun

Providing the best customer experience is our aim, and it all starts by doing the simple things. So glad to have you as a customer. Thanks for helping us create a planet run by the sun!

Apr. 5th, 2018

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Verified Customer

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Mary Lee San Diego, CA

I had a young man come by and talk to me about solar. At that time California had a thing where, if you put solar on your house, they would re-evaluate your house. I told him to bring that to me in writing to make sure it was all true, he did, and I went ahead and put the solar system on. He was a very good and knowledgeable young man. The installation people were very good. They told me what was going on and did things right on schedule. After that they gave me a website that I can go to to check how much energy my system is generating on a daily basis.

8 years ago

Reply from Sunrun

This is such a wonderful review. We are so grateful for our customers, especially since we are still a growing company. Thankful for the wonderful words!

Apr. 5th, 2018

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Verified Customer

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Richard Spilton Poway, CA

I have a complete Sunrun solar system on my house. I'm very familiar with them. Their representatives are fabulous, everything they told me has been true. I feel very confident in what they told me and I trust that it's all 100% accurate. I've gotten more than what I expected from them.

8 years ago

Reply from Sunrun

Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward!

Apr. 5th, 2018

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Verified Customer

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Paul Huber Las Vegas, NV

My power system is excellent. Does everything I expect from it. SunRun service is at fault. When I talk to Representatives, they are always pleasant and seem to have concern over my issues. But it end there. I get referred to other departments or to subcontractors who just done close back with me. I call SunRun back to follow up and nice sounding people commit to getting the work done, but it never happens.

6 years ago

Reply from Sunrun

Thank you for your communication in regards to the experience you've encountered. We've saddened to see that this has not been since you're having system issues and you're not able to save. We can certainly address this issue and reach out to you for more details. We'd like to turn this experience around this is not the Sunrun norm.

Jul. 6th, 2020

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Verified Customer

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Fred Apple Valley, CA

We shop at Costco and we found the company there and we went with them because we wanted the best company. They answered all out questions. It has gone quickly and we’ve had no problems.

6 years ago

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Verified Customer

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Michael Fairfield, CA

I didn’t have to spent a lot of money to have a solar put on my house with the offer that was presented. Everything has worked out according to plan. Everything is good: customer service, installation, and equipment.

6 years ago

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Verified Customer

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Jerome Stockton, CA

There is always room for improvement. The equipment is good and my panels are getting a lot of sun and making my energy stay low. One thing I would note is that Sun Run didn’t say up front that your bill will go up every year. They might want to really put that out up front when they are promoting or selling because we didn’t know until I called about it and they said it was in the contract. Also if you sell the house and they new owners don’t want solar the previous owners are still liable for the solar. Those are two negatives I have with Sun Run. Just be up front with your customers.

6 years ago

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Verified Customer

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John Las Vegas, NV

Installation was fast. They were in and out of here in two and a half hours. If you do nont do a direct pull out of a bank account or credit card they charge you the $75 processing fee which is a joke.

6 years ago

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Verified Customer

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Patrica Arroyo Grande, CA

Installation was good. I'm starting to pay for electricity again and I don't know if it's because panels are dirty and need to be cleaned. I'm not getting any response back from you people. I was told my bill would go down. I don't think I'm getting the proper information.

6 years ago

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Verified Customer

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Marsha North Las Vegas, NV

Very friendly, very knowledgeable. When they said they were coming at a certain time they were there and they cleaned up their mess. They were really wonderful. The system seems like it is working well.

6 years ago

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Verified Customer

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Alfred Waimea, HI

The first few months after installation had many problems with the system . Customer service was deceptive in their phone call saying the system was correct and running correctly and we find out that to be false.after several technical visits and upgrades and batteries weren't even turned on had to get Reguonal manager involved and multiple monthy credits were issued

6 years ago

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Verified Customer

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Samuel Suitland, MD

They had the best offer for with the best long range goals. They were there promptly. No longer waits and the advice was good. Everything was installed properly, it works perfectly with no adverse effects.

6 years ago

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Verified Customer

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Thomas Barstow, CA

Everything has been good so far. My solar is on the ground not on my roof which is what I wanted. The guys that did the instillation were excellent but that wasn't Sun Run that was another company.

6 years ago

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Verified Customer

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Angela Escondido, CA

I liked that it was offered through Costco. The instillation was quick and went well. They're very slow to respond as far as sending people out for repairs. The turnaround time it is too long. We had problems with the inverter and they had to give us a new one under warranty. We were without our solar power for a long time. We had to go back on SDG&E at peak rates. It was a good two months and it wasn't until I got Costco involved that anything started to happen. The whole process to get the inverter replaced was very difficult.

6 years ago

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Verified Customer

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Anne Waddell, AZ

They were professional and new what they were doing. I've had no problems with the panels since they've been installed. Everything has been great. I have no complaints. I am very pleased with the addition of solar panels.

6 years ago

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Verified Customer

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Barry

We do not have our system very long, and so we have not built up any solar credits. While bills have been reduced, we have not amassed enough solar credits to offset the high use months. The jury is still out whether the original system was designed with enough power to accommodate our needs.

6 years ago

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Verified Customer

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Jose Riverside, CA

I have a good amount of energy for the whole house and I don't have to pay that much. They had to put a new roof on and do a lot of steps before they put in mine. I check how all the panels and they do great.

6 years ago

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Verified Customer

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Steven Riverside, CA

I did have to have them come back and I had to sort of jump through hoops to get them to come back and do some touch up painting. They said they'd be back in two weeks and never did show up. It took some questioning on my part to get them to come back to finish the job.

6 years ago

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Verified Customer

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Glen Valley Center, CA

They did a good job. One thing that I didn't get was one of my panels was not with the right battery channels. They really pushed it through as soon as they could and the installers work really fast. The circuits that they told me were going to be working aren't working.

6 years ago

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Verified Customer

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David

We're not happy with the results we are getting with our solar panels because I think we're paying more for the solar panels on our electricity than we would have just with the electricity and solar. The installation was very quick and easy. No hassles, no problems and was done in less than half a day I think. Their customer service representatives do pretty well. I think we're going to have to review our bills based on what we've been paying for our electricity and size of our house and they'll make a determination if we need more.

6 years ago

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Verified Customer

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Alan Denver, CO

They first came out and looked at the roof and the sun exposure and then they drew up a plan and then they came out in installed it. Everything works the way it is supposed to. SunRun did the work properly and efficiently. The system works well, however I had a question about the placement of solar panels and they did not adequately addressed it.

6 years ago

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Verified Customer

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Lynn in Algonquin Algonquin, IL

Well when I was selling my house I would not receive updates from the customer service department regarding the service being switched. I actually had to contact my sale person to get me an update. Then I paid my last bill and a week later Sunrun deducted the payment t again and so I sent a copy of the duplicate payment information to customer service in July of this year. I ha e not heard from them, have not received my refund of the duplicate payment and I just don't have time to hang on the phone

7 years ago

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Verified Customer

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La Mesa dude and dudette La Mesa, CA

Overall a good outfit. Negatives - sub-contractor installer not so good, no training/briefing on the system. The sales rep and sunrun pros were very professional. Serving the system and us over the term of the contract is, of course, an unknownn

7 years ago

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Verified Customer

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Thomas Moreno Valley, CA

When they were getting it set up we had a few problems. The people that actually installed it wasn't the problem. I had problems with the dates. They said they were going to do things on certain dates and it didn't happen. I haven't had any issues with the equipment.

7 years ago

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Verified Customer

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George Coarsegold, CA

All the salesman that came out were very personable and sold us on it. Everything they've done so far has been good so no problems. The installation process was very good and very quick.

7 years ago

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