Sunnova: Read 1,059 User Reviews From Real Homeowners

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Verified Customer

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Wazeer and Anjana Abdool

I rate Sonova this way because of my overall experience throughout the process.Kym G stayed engaged throughout the entire process and still respond when we teach out to her. Great customer experience with her and definitely a 5 star dealing with her. I would have given them a 5 star but the Engineer that came gave me some false info about adding panel on my rear drop roof. I would definitely refer them to anyone interested in solar panels.

6 years ago

Reply from Sunnova

Wazeer and Anjana Abdool, Thank you for your feedback and welcome to the Sunnova family!^MO

Mar. 16th, 2020

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Verified Customer

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Stephen Myers Oakley, CA

I have been calling V3 customer service trying to get answers on the way my LG battery is working, It has been over three week of phone calls after phones trying to get answer and not get anywhere. Being an electrician myself. It's a simple program change that can be done remotely from V3 office. Other then that we are still waiting to see how thing play out with the new system.

6 years ago

Reply from Sunnova

Good Morning Stephen, Thank you for bringing this to our attention. We can only improve by knowing what our areas of opportunity are for improvement. Welcome to the Sunnova Family!.^MO

Jan. 14th, 2020

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Verified Customer

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Talley

We appreciated the financing arrangement included - that was a big draw. But I got confused by suddenly dealing with Current Home; I didn't understand who that was. Then someone else came to do installation. Current Home set uip an appointment, the installer came on a different day and time. It got very confusing; I was not kept informed of what was going on, by whom, or when. I was not happy.

6 years ago

Reply from Sunnova

Hello Talley, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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M Morongo Valley, CA

They have responded to my issues. The product was put up prior to covid closures. There were some roof issues. I was contacted after quite some time. People came out and fixed the issue of leakage in the house. There was nothing fixed in the interior. I have contacted them and got a response but had been out of the area.

5 years ago

Reply from Sunnova

Thanks for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you. *DG*

Aug. 10th, 2021

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Verified Customer

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Barbara Miller Fresno, CA

When I talked with the sales person and signed up, he told me I would never pay more than $120 a month, and this never happened, so of course I am disappointed. But very thankful to cutting back on my PG&E bill. So, I am thankful for that.

5 years ago

Reply from Sunnova

Thank you for sharing your story Barbara! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! Please feel free to reach out to us if you have any further questions. ^JD

Jun. 22nd, 2021

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Verified Customer

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Joy Deal Houston, TX

They were very good in delivering the product but didn't quite understand that I may have an electricity bill still. Luckily now we do see the credit but did not like paying $98.12 plus Green Mountain bill..that may continue until summer time when AC is used but at least we will see the credit applied.

5 years ago

Reply from Sunnova

Thank you for sharing your story Joy! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^ JD

Apr. 5th, 2021

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Verified Customer

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Ilima Segoviano

Overall well organized interface with customers and clear contract with helpful info broken out. Customer service reps also work to resolve questions and issues. Only thing I didn't like was waiting for the first invoice to be released and having 3 days to pay it. If I wasn't on automatic payments that would have been a problem for me.

6 years ago

Reply from Sunnova

Hello Ilima, Thank you for your positive feedback and Welcome to the Sunnova Family!^MO

Feb. 14th, 2020

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Verified Customer

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Linda Cotter

They did a good job. My only critique was the explanation of the process lacked information about the complexity and time that would be involved in getting the panels up and running. Most of that delay was due to the electric company and there required work.

6 years ago

Reply from Sunnova

Good morning Linda, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. We apologize for any delays that may have occurred. Welcome to the Sunnova Family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Michael Messore

HAd contacted local rep after installation wit a concern and never got a response. Also one man came to follow up after the installation and said he found a minor problem that he said would be addressed. when the crew came they said they couldn't find anything wrong. no explanation was ever given.

6 years ago

Reply from Sunnova

Hello Michael Messore, we are sorry to hear that this was your experience with Sunnova. If you could please send us a message to with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^OA

Jan. 8th, 2020

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Verified Customer

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Pete

Everything was pretty typical of the process of getting solar. This is me second time buying solar. Everything happens behind the scenes so to speak and since I haven''t had to contact them because everything has gone pretty smooth. No hassle and everything happens the way it should.

6 years ago

Reply from Sunnova

Hello Pete, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Pat Weiffenbach

Sales person, Sam B, stayed in touch even after he made the sale. There were delays with the inspections. He was instrumental in getting things pushed along. I answered good to question good because i really have not been a customer long enough to give a real assessment.

6 years ago

Reply from Sunnova

Good Morning Pat, Thank you for your feedback and Welcome to the Sunnova Family! ^MP

Nov. 26th, 2019

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Verified Customer

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Cassandra Balwant

Solar panels seem to be working well. However, app is horrible and does not show the true numbers based on what I see on meter and duke bill. App states I'm using double the energy I truly am.

5 years ago

Reply from Sunnova

Hello Cassandra, thank you for reaching out. One of our agents will reach out to you to discuss the customer portal with you. Thank you. ^JD

Dec. 2nd, 2020

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Verified Customer

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BOBBY DE GUIA

ALL STAFFS WERE GREAT MOST ESPECIALLY MR. JUN FERREIRA, REGRETABLY THOUGH ONE ELECTRICAL TECHNICIAN MESSED UP THE WATER LINE THAT MESSED UP OUR WATER SPRINKLER SYSTEM FOR THE LAWN.

6 years ago

Reply from Sunnova

Good Morning Bobby, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are here to help. If you could please send us a private message with your phone number/system id to . One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Cheryl Smith

Actually its a little too early for me to amswer. Its only been online for about 3 wks. Was told someone would be coming by to explain how to read the meter. Still waiting on that.

6 years ago

Reply from Sunnova

Good Afternoon Cheryl, Thank you for your positive feedback and welcome to the Sunnova Family!. If you would like assistance in obtaining Solar production numbers please send us a private message with your system id/phone number where we can reach you. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours . ^MP

Oct. 29th, 2019

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Robert O'Donnell Bethpage, NY

I found some things confusing at 'inspection time'. I receive from my electric co. (PSEG) a letter stating "I" had to arrange for connections; I did not expect this. A call to Trinity resolved this issue. I find issue with the number of companies involved, i.e. Sunnova, Trinity, and a few others like the installers, etc.. These companies seem to be located all over the U.S.A. I'm confused with the meaning of a Email received from Sunnova indicating, in essence, I will receive two (2) "bills" monthly; one from Sunnova (I guess) and another from the utility co. Haven't I signed up for automatic payment to Trinity/Sunnova?? However, I found talking with all persons, Sales Rep. Daygon, Office person, 'Steph', and the installers pleasing , and helpful.

8 years ago

Reply from Sunnova

Thank you for reaching out Robert! We value your feedback and will use it to improve.
We will be contacting you within the following hour to address any concerns you might have regarding your solar panels system. KM

Nov. 2nd, 2018

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Verified Customer

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Roberto

Great Representative, Good experience, did have an issue with a broken siding while installation. Was told someone will come and repair but have not had that contact yet.

6 years ago

Reply from Sunnova

Hello Roberto, we are sorry to hear that this was your experience with Sunnova. If you could please send us a private response with your System ID/Phone number where we can reach you? One of our Issue Resolutions Specialist will contact you. ^MO

Feb. 26th, 2020

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Daniel&Lynn Simpsonville, SC

How can we all not think about our children’s future? If we all don’t try and lessen our carbon footprint our children, grandchildren and great grandchildren will not have clean air and the same pristine earth we had growing up. Solar is a no brainer. Reduces my footprint lowers my bill and increases home value. Sunnova has been an amazing company. From start to finish. Thanks to all from corporate to installers. Top notch job!

6 years ago

Reply from Sunnova

Good afternoon Daniel&Lynn, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Aug. 31st, 2020

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Bernard Bischof Hummelstown, PA

The system was installed right on time but it took three weeks to follow up with the Boro then it took two more weeks to get the certificate once the inspections were done then another week to get PPL to give there okay so my advise is to pay closer attention to the paper work the . It has been on the roof since early October and only been turned on today. Other then that I’ll wait tell next year to further critique Thanks for the follow up o will get on line now

6 years ago

Reply from Sunnova

Hello Bernard Bischof , we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 13th, 2019

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Thomas Papperman Woodbine, NJ

Sunnova was very good about getting the paperwork done and getting the system installed. Times of up to 2 weeks internally for paperwork to be generated and or reviewed before going to the next department added weeks to the process and I do not feel that Sunnova was upfront with me about that . Therefore my expectations were that my solar would have been up and running much sooner.

7 years ago

Reply from Sunnova

Thank you for sharing your story Thomas Papperman ! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Jun. 25th, 2019

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Janet Paterson Gilroy, CA

All of my experiences with Sunnova representatives was great. The installers were non intrustive and always friendly and professional. I am not giving it a 5 star rating as I do not know yet if I will be happy with the solar experience as far as working in my house. I am glad to be a problem solver in choosing solar rather than a problem maker in continuing to use only fossil fuels.

7 years ago

Reply from Sunnova

Thank you Janet Paterson ! We aim to provide the best customer experience, and we are constantly working to make our installation process as hassle free as possible. Welcome to Sunnova Family!^OA

Jun. 20th, 2019

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Jim Cherry Hill, NJ

Our initial contractor who is no longer associated with Sunnova greatly overestimated our production. Our lease agreement with Sunnova has a guarantee that production will reach at lease 80% of the projected Kwh per year. Sunnova realized that we were not producing as much electricity as was originally estimated. They had two microinverter replaced and lowered our lease payments. Now we are producing enough electricity to cover the lease payments as well as reducing our electric bill significantly.

7 years ago

Reply from Sunnova

Thank you for reaching out Jim and sharing this positive feedback. It is great to have you as part of our Sunnova Family! ^KM

Apr. 25th, 2019

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Verified Customer

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Brent E Harris Pennsville, NJ

I thought my electric bill would be about $5 plus your bills but at times I have a higher bill from the electric company

4 years ago

Reply from Sunnova

Hi Brent Harris! We appreciate your feedback. Thank you for being part of the Sunnova Family! Can you please send us a private message with your system ID! *TP*

Jan. 18th, 2022

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

5 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

5 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

6 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

6 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

6 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

6 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

6 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

6 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

7 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Ryan Irvine, CA

After customer service contacted me and helped me work through my case, I am happy with the outcome. They were patient, listened to what I had to say, and proposed a satisfactory solution. Thank you to them, for their help in my matter.

6 years ago Edited September 14, 2021

Reply from Sunnova

Good afternoon Ryan, we are sorry to hear that this was your experience with Sunnova. We do appreciate your business and would like an opportunity to make things right. Please send us an email to resolutions@sunnova.com we are here to help. One of our Resolution Specialists will contact you shortly.^MP

Sep. 14th, 2020

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Peter Amado Randolph, MA

So Far, everything that was discussed pryor to signing the contract was up front and on time . All associates that we have spoken with and worked through , have been curtious and professional . So up to now being on the grid for three weeks we are satisfied. Thank you for your product and service..

6 years ago

Reply from Sunnova

Good morning Peter, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

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Leanne Morgan Bakersfield, CA

I recently contracted with Infinity Energy to procure solar from Sunnova. Buying the panels was not the right choice for me, but it was available. The sales agent was really patient and great at explaining the process, the installers were timely, and other than awaiting some special order everything went smoothly.

6 years ago

Reply from Sunnova

Hello Leanne Morgan, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^OA

Jan. 6th, 2020

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Ricky Bolingbrook, IL

The installation at start was a bit discomforting. Had a hard time adjusting to Illinois laws and city codes. I think for the village of Bolingbrook they were writing them while installing the solar system. Since the system has been on , no problems. Enjoying the low electric bill.

7 years ago

Reply from Sunnova

Thank You Ricky! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^MO

Sep. 25th, 2019

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Emmanuel Rosado

Sunnova installed my solar system in 2015, it has operated well and they repaired the hurricane damage in December 2017 after hurricane Maria. Because of the lack of a reliable grid I have added a battery backup pack which should be installed in the next 30-60 days.

7 years ago

Reply from Sunnova

Hello Emmanuel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 18th, 2019

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

7 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

8 years ago

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Verified Customer

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Nelson Geis

I would give 5 stars but there was some hassle getting the paperwork completed to their satisfaction.

6 years ago

Reply from Sunnova

Hello Nelson, Thank you for your feedback and welcome to the Sunnova Family!. ^MP

Mar. 3rd, 2020

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Verified Customer

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Laura Crespo

The system is great but to lie to my face about reserving a 500 check and not receive it. That noo good

6 years ago

Reply from Sunnova

Good morning Laura, Thank you for bringing this to our attention we use all of our customer comments to better our customer service programs. If you could please send us an email to with your contact information/system id and one of our Issue resolutions specialist will contact you within 1-2 business hours. Thank you ^MP

Feb. 11th, 2020

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Verified Customer

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Donna Hertel

I have had no problem gettig information from them to help me understand my product and how it works.

6 years ago

Reply from Sunnova

Good Morning Donna, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Kimberly Spoonemore

I believe we were misinformed, we were told that we would NOT have an electric bill once the system was up and running

6 years ago

Reply from Sunnova

Good Morning Kimberly, We are sorry you had to go through this ordeal. This is not the typical Sunnova Experience. If you could please send us your contact information via one of our Issue Resolutions Specialists will contact you soon. Thank you ^MP

Nov. 26th, 2019

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Verified Customer

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Charles

I just got the system activated. So I have not had a chance to experience your service yet. Installation went fine

6 years ago

Reply from Sunnova

Good Morning Charles, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 22nd, 2019

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Verified Customer

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Nick Funari

Excellent work, very reliable. Communication could have been a bit better but overall very pleased.

6 years ago

Reply from Sunnova

Hello Nick, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Anthony

I really enjoyed working with Sunova. The customer service was fantastic and easy to make schedules with.

7 years ago

Reply from Sunnova

Good Morning Anthony, Thank you for your feedback and Welcome to the Sunnova Family!. Thank you^MP

Oct. 14th, 2019

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Susan Allison Watsontown, PA

I’m happy to be doing a part to help the environment , the staff and workers made this a good transition. The only negative is we are not personally able to produce solar to sell back To help our own retirement years

6 years ago

Reply from Sunnova

Hello Susan Allison ,we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^OA

Dec. 19th, 2019

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Verified Customer

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Alfred Aldan Saipan, MP

The customer service agents are very well informed. They will answer any questions I have

5 years ago

Reply from Sunnova

Thank you for the note, Alferd. Welcome to the Sunnova family! ^VB

Jun. 29th, 2021

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Verified Customer

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Nora Whitman, MA

Pleasant and thorough to deal with. Kept informed on project with professional emails.

5 years ago

Reply from Sunnova

Thank you for the note, Nora. Welcome to the Sunnova family! ^JD

Feb. 9th, 2021

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Verified Customer

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Beth Phillips Millerstown, PA

Great product, knowledgeable and pleasant people to work with, good customer service.

6 years ago

Reply from Sunnova

Thank you for the note, Beth. Welcome to the Sunnova family!^JD

Jun. 22nd, 2020

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Verified Customer

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Thomas Provencher

Easy to work with. Great product. From start to finish everything went very smoothly."

6 years ago

Reply from Sunnova

Good morning Thomas, Thank you for your feedback and welcome to the Sunnova family!. ^MP

Feb. 4th, 2020

Sunnova Reviews

Summary of Reviews