Smart Wave Solar Reviews

This is the second house, in Heber City Utah, that I had solar panels installed on and the process with Smart Wave was much easier and smoother than the previous home. Our energy consultant, Steve M, was fantastic. This guy knew his stuff, he didn't try to "BS" me and was very low pressure. He didn't try to upsell on anything we didn't need. Since I had been through the process before and learned some lessons I did have some specific requests. Smart Wave accommodated what I had asked for and the quote came out as expected. The only issue we had during the ordering process was more with the financing company but Steve and his team worked tirelessly to get that resolved. That issue was not on Smart Wave Solar and was entirely on the rep with the third party finance company. The install came sooner than I had anticipated. It was about a month from the date we had signed the agreements. The install team was led by Michael who was great. He walked me through what there plans were and informed me upfront that they would likely need to return the next day. They entire install crew was friendly, polite and very good to work with. As mentioned, they did return the next day and finished the job. After the install was completed about another month passed before the system could be turned on. This was to allow time for inspections to take place and a new meter to be installed. This part is outside of Smart Wave's control, but they sent me a message every Monday with what was happening, what they were waiting on and what to expect. I loved that they sent these little emails and text messages just so you wouldn't think you were forgotten and remained informed. The installer for my previous home did not do this and it was a lot of phone calls asking what's next. Once everything was approved, a quick email was sent with instructions on how to power on the system - which was super easy and anyone could do this part. The system came online and we were producing our own electricity. As with anything new, there were a couple small hiccups with the system that Smart Wave worked quickly to get resolved. Overall, the entire process was about 2.5 months. I was blown away that they did it that fast. In my other house it was almost 9 months. This is a good company and I have been impressed with how they operated. Are they perfect - no, but no one is so don't expect perfection. But they will certainly do their absolute best to achieve perfection and keep you happy which is more than most companies will do.

This is an exceptional company on every level. It's so refreshing to find a company who really knows their stuff, truly looks out for what's best for the customer, provides the best equipment available, and offers very competitive pricing. I have recommended this company to every neighbor and friend I have and will continue to do so!