Smart Wave Solar Reviews
4.4
4.4
Steven Whipple Herriman, UT
They promised that this system would meet ALL of our power needs, We spent several hours with their salesman Steven as he assured us that it would cover our needs plus the additional power of a sprinkler pump we were installing. Needless to say the system didn’t perform as promised. As I talked to the owners, Gary and Justin I found that they won’t do anything to correct the problem. Their contract is very vague so there is nothing to fall back on. I later learned that their own system analysis shows that the system won’t be able to meet my current power needs let alone with my new pump. They didn’t bother showing me this until after the system was installed.
I had another (competent) company evaluate my system and was told that there is no way my system can do what was promised.
Beware, these folks only care about making the sale and will say nearly anything to get the sale.
5 years ago
Reply from Smart Wave Solar
Steven, I am sorry to hear about your frustrations. We have an extremely high standard to exceed out customers' expectations and will always continue to work accordingly. We take great care from sales to design to project management to installation to make sure it is clear how the system you purchased will function. At last report, the system is producing in the expected range for the first year but if that changes we will be sure to act quickly. Further, our investigation into your production since the time of installation revealed that your energy consumption has more than doubled since your project started. That dramatic increase in consumption will require additions to your system. We consider all of our customers long term partners and we will continue to monitor, service, and warranty your system for years to come.
Oct. 11th, 2021
