One Solar Reviews

One Solar is horrible! If you are looking to go solar do that just don't use One Solar. Our salesman Nick is awesome and if it wasn't for him we probably still wouldn't be installed. But Nick came over and we signed our agreement with him. He actually works for Everlight only now because One Solar is nothing but dishonest. Once things were ready to go we prepped for install. It was a long process and after having to call One Solar to prod them along they came out and put solar panels on my house. This is where it really gets fun. They installed my panels told me I was good to go and that the City and the Idaho power would be out to do there inspections in the next week (2 at most). 2 weeks came and went. I called Nick who looked into and realized they forgot to install a piece in my panel and they had put that in the notes but nobody was following up on it. He contacted One Solar as did I. We went another week or more with nothing. So I then had to contact them again. Called Jennifer who then coordinates to have the inspection done, next thing I know they come out I take time off of work and the inspector looks at and says it doesn't pass because they didn't complete the install. He leaves, One Solar tries to figure their crap out and tells me they will be back that afternoon. Low and behold he shows up again like 20 minutes later we a part he said he had to drive 4 hours for. I leave work and come back to make sure they actually get it done. The whole time talking to Jennifer trying to figure out what the hell is going on and why they can't do this right so I don't have to keep leaving work. All the phone calls and pushing and delays I finally get it installed and the inspections done. Talking to Jennifer the whole time that promises me she will have Neal (some dude at One Solar that thinks he is important) give me a call. He never does... because as I said before he thinks he is too important and doesn't have time for his actual customers. Never met me but the he has acted he is a joke. Fast forward to now. I got my first bill with solar and now have a payment to idaho power as well as my loan. I expected a little but it would have been less had they installed on time. I worked with Nick who said because of my troubles with install and all I had to do if this happened they would take care of my first payment. Well now One Solar won't, Neal and Jennifer just deflect and rather than acutally just help me out and keep me happy after all I had to do to get it done in the first place and have this happen they won't pay it!!! They are just full of excuses after I paid them over $35,000! I would hate to see what will happen if something acutally goes wrong with my panels. I really hope not but as hard as the install and this has been I would hate to see what kind of fight its going to be if they have to come out and fix something under warranty. Ending thoughts if you are going to do solar do it, but do NOT use One Solar they do not care about their customers at all. However, Nick our salesman is awesome and nothing but honest and helpful. He just venmo'd me the money out of his own pocket no thanks to One Solar. He stands behind what he says and has done and continues to do anything and everything he can to help me out!