Momentum Solar: Read 757 User Reviews From Real Homeowners

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Verified Customer

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Albert Mayoyo National City, CA

Because they don't communicate . We started the transaction in September and was promised to have solar power before the end of the year and now it's almost end of January I still don't know anything

5 years ago

Reply from Momentum Solar

Hi Albert, we would be happy to look into this for you, please send a private message here with your address and phone number. Thank you

Jan. 25th, 2021

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Verified Customer

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Audrey Simpkins Millville, NJ

Always reliable, competent and respectful. Work done with care to protect my property.

5 years ago

Reply from Momentum Solar

Hi Audrey, thank you for the 5-star feedback, we thank you for your business and hope you have a sunny day!

Jan. 25th, 2021

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Jill Ratkowski Trenton, NJ

From the very first meeting to installation everyone was very courteous and professional.

5 years ago

Reply from Momentum Solar

Hi Jill, thank you for being a 5-star customer of Momentum Solar, we appreciate you!

Jan. 25th, 2021

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Verified Customer

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Maria

They are efficient. All questions and problems are answered or they get right back to me.

5 years ago

Reply from Momentum Solar

Hi Maria,
Thank you for being a 5-star customer of Momentum Solar! We appreciate your business very much and hope you have a sunny day!

Jan. 22nd, 2021

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Verified Customer

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Marcelle

They are respectful and professional, ensuring everything is put together correctly.

5 years ago

Reply from Momentum Solar

Hi Marcelle, thank you for choosing Momentum Solar! We appreciate your business and it's great to hear you had a 5-star experience.

Jan. 22nd, 2021

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Sevag

There was a very lengthy, complicated issue as we had major damage to our house and they have done their best to take care of it.

5 years ago

Reply from Momentum Solar

Thank you for your honest feedback! If we can help any further please reach out via private message.

Jan. 19th, 2021

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Verified Customer

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Felix

I like the brand they use. It looks really nice. They did everything they needed to do quickly.

5 years ago

Reply from Momentum Solar

Hi Felix, glad you are enjoying the product and we thank you for the 5-star review!

Jan. 19th, 2021

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Breanna

Because of the lack of communication I would rate them low. They did not reach out the whole experience. We were bugging them but they never updated us with what was going on.

5 years ago

Reply from Momentum Solar

Thank you for your feedback Breanna as it will help us improve. If you are still in need of assistance please private message here and I'll be happy to look into your issue.

Jan. 19th, 2021

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Linda Goldsmith Pflugerville, TX

It was sometimes hard to get a hold of people. I had trouble finding out who was dealing with my account during installation

7 years ago

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Margaret Gow Walnut, CA

We had a lot of trouble initially and took forever to get it started. It was starting in April and finally was completely installed in September.

7 years ago

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Anonymous

They have helped us every step of the way, they have excellent service and I appreciate that.

7 years ago

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Anonymous

Some of the people we dealt with are very attentive. We were able to negotiate an acceptable price and the panels look modern.

7 years ago

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Verified Customer

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John

The salesman I was working with was knowledgeable and the installation went really quick.

7 years ago

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Anonymous

The installation went smoothly, and they've always been there when we've had questions.

7 years ago

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Patrick

Coordination between the recruiting department and the palenists solution department needs to be better managed.

7 years ago

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Adam

I've had a couple difficulties here and there. But, the installation was clean and fast. They were easy to talk to and got it done in the one day.

7 years ago

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Verified Customer

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Yolanda

I haven't had issues with the solar panels, they seem to be working really well.

7 years ago

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Allison

The installation crew was very professional. If I had questions they were right there.

7 years ago

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Maryellen

They answered every question I had and it was free for me. The panels are working great.

7 years ago

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Kwabena

They always gave me good explanations and the installation went smoothly for the 8 hours it took.'

7 years ago

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Tom

The savings have been fantastic. They didn't ruin any of my plants or shrubs during installation.

7 years ago

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Kathleen

They seemed nice at the first, when we first met them, that's why we went with them. They don't keep us informed about anything. It took almost a year to get the panels installed.

7 years ago

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Terri Groveland, FL

The product works well, the employees are very professional and the customer service excellent

7 years ago

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MinaTrevis Northridge, CA

Took 5 months to install and lied. They had so many delays. You could call customer service on one line and then call again and they would have a different story.

7 years ago

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Verified Customer

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Misty O'Keefe

Everything was easy! All processes went according to plan and it was done before we knew it.

7 years ago

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benjamin Staten Island, NY

i like the customer service . the sales guy was very knowledgeableabout the product

7 years ago

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Larry

After sale the customer is on his/her own. Your sales force just adiquite to much false information. I would be more than happy to discuss with VP or higher only.

7 years ago

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Verified Customer

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Manuel Lugo Kissimmee, FL

5 is for perfect. They are good,but they needs better customer service and explain better the system

7 years ago

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Elisa

They won't give me my rebate. I called the person that came to my house and I can neber get ahold of them or return my call.

7 years ago

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Verified Customer

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Jeffrey

The customer service has been taking care of all of my needs. The panels are working great.

7 years ago

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Brian

The one hand doesn't know what the other is doing in the company. They quoted me one price and then charged another and they're only going to get me back half of that amount.

7 years ago

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Verified Customer

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Maryann

The installation was fine. People showed up on time and everything was taken care of.

7 years ago

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Louisa

Everything went well with the installation process. They have good communication

7 years ago

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Lara Harth

I think they are on top of things and handle customers and installation very well.

8 years ago

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Cheryl

I have been able to enjoy air conditioning in my home without the over priced electric bills

8 years ago

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susie Staten Island, NY

no unresolved issues wither currently am very happy with service and customer care service

8 years ago

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Robert Katz Moreno Valley, CA

They lied to me. They told me that SCE does not charge little and then have a balloon payment at end of year. They told me that they would wash off panels and did not. I do not like liars.

8 years ago

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Verified Customer

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Gary

They did a good job. I don't have a problem so far. The system is functioning properly so far.

8 years ago

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Jose

Whenever I call they answer me right away and they have the right answer as well.

8 years ago

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Kevin Kingcaid

I haven't had any problems with it and it's been saving me money. It's been working for years.

8 years ago

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Jim

The installation process went fairly well, but they left their mistakes because not everything was installed right. Customer service is hard to get in touch with.

8 years ago

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Anonymous

The installation went very well. The system and equipment works great. I would recommend this company to others.

8 years ago

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Jaise Sayreville, NJ

They are good in what they've been doing, but I I had some initial hiccups in terms of the duration.

8 years ago

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Henri Bergenfield, NJ

The people who gave us service are really good and reliable. What we have now is perfect.

8 years ago

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Verified Customer

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Panfilo Forked River, NJ

The installation went smooth, everything was fine. I don't have any problems yet.

8 years ago

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Verified Customer

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Joseph Ocean View, NJ

They were a pleasure to deal with. It was easy, there were no disruptions and I am very pleased.

8 years ago

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Michael Saint Cloud, FL

They don't support you, when you call them they won't come to fix the problem. The installation process went very smoothly, but it's probably the ugliest solar panel I've ever seen in my life.

8 years ago

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LARYSA DRUZHYNINA DeBary, FL

I feel I am being scammed by Momentum Solar. After paying all that money to install solar panels on my home, I have not heard from anyone since. I thought I was making an investment for my family, instead, I got absolutely nothing, not even a word, comment, response... My project manager, Joe, promised a speedy installation and to answer any questions I had along the way, (before I paid them). He has yet to return a single phone call or text. After contacting the company directly, no one has been able to answer questions about when the work is to continue after two months of stand still, let alone completed. They have no information on when we can move forward and now I do not feel comfortable with the "work" they will do at all. If they are unable to answer simple questions or even complete the project, why are they collecting money up front? There are several reputable companies offering solar installation and I wish I had gone with one of them, and not Momentum.

4 years ago

Reply from Momentum Solar

Hello, you commented on our Facebook and we have reached out there and have customer experience looking into this issue. If you need to reach them directly please reach out to customerexperience@momentumsolar.com

Jan. 18th, 2022

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Beary Johns

Momentum has installed the panels. A couple of days afterwards, I heard a loud pop on the roof. I thought maybe a tree branch fell on one of the panels but it ended up being one of my metal roof panels had started to bow and popped a couple of screws out of the underlayment. The panel's ridge had been flattened and when the heat of the sun (I'm in Florida) heated up the metal it had nowhere to expand because of the ridge being crushed and so popped the metal up at the end. Now my plywood underneath the edge is exposed and I'm have to put plastic bags underneath the metal's edge to keep from getting water damage. I called customer service and they had scheduled for someone to come out and look at it. The day of the appointment, their representative called and asked to send some pics of it. Guy never showed up and I called customer service and she had said that it was a pre-existing problem and basically that it wasn't their problem. She said that their inspector had taken pics of it before job started and she volunteered to email me the pics. I have yet to receive the pics. Do yourself a favor and go with another company. This one only appears to want to sell you something and will not do anything if you have a problem. I remember the salesman saying that if any problem pops up that they are quick to try and remedy it. I now am getting ulcers and sleepless nights trying to deal with this myself.

4 years ago

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Steve Resch Davenport, FL

I would not recommend using this company for your solar system. The company has failed to take care of installations needs for installing protection for my portable generator. They were informed of this when I signed up for the system, when my home was surveyed and when the installation group showed up for the install. It is now 2 and a half weeks later and still not protection installed. In addition, upon asking about the status of my system being inspected and getting a meter change from Duke Energy, I was given information which did not add up to the true facts. I now find that Momentum has never submitted the system to the county for inspection and as a result I am nowhere nearer to system use than I was before I agreed to buy the system Their customer service department is not helpful as well. Though my salesperson told me on two occasions to contact customer service with the number he gave me in a folder, I never received said folder and had to search for a contact number as I was never contacted by this department even after asking the salesperson to have them do so. Upon contacting the customer service department, they failed to follow up in returning my call the next day with the information I requested. I had to again call them and still was not provided with information. I went investigating with my local county office for building permits and found out my system has never been scheduled by the installing company for a county inspection. In addition, Momentum never posted the completion card on my house for the county inspector to find. Bottom line....they are very quick in asking for payment as each section of the plan completes, but once they have 90% of your funds, they lose track of you and any actions required to complete the installation/activation of your system. They do not appear to have any system to track completion and if they do, they do not take the time to review it and move actions on to complete a project. So, save yourself some time, money and headaches, find a different company for your solar system

4 years ago

Reply from Momentum Solar

Hello, I'm sorry to hear of the lack of follow-up as that is not how we want our valued customers to feel. Please send a private message here with your service address and phone number so I can have this researched.
Sincerely,
Nathan D
Digital Manager

Nov. 4th, 2021

Momentum Solar Reviews