ION Solar: Read 586 User Reviews From Real Homeowners

star star star star star

Eileen GRABANSKI Hillsboro, ND

Professional, friendly and clear in what will happen once we agreed. It is a nice company and I will recommend them to anyone.

7 years ago

Reply from ION Solar

Eileen, thank you for the review and recommendation - we truly appreciate it.

Oct. 11th, 2019

star star star star star

C Tokar Newport News, VA

Sales team was friendly. Install team professional, quick, and friendly Solar panels productive! Already producing more power than I am using.

7 years ago

Reply from ION Solar

Thank you for this wonderful review!

Oct. 11th, 2019

star star star star star

Preston Bixler Virginia Beach, VA

quick and efficient installation. Any questions or concerns we addressed to meet my standards. Install team was nice as well.

7 years ago

Reply from ION Solar

Preston, we're glad to hear the installation was quick and efficient. Thanks for the review!

Oct. 11th, 2019

star star star star star

John

Ion Solar did an outstanding job of planning and installing my new solar panels on my roof. They kept me informed at each step.

7 years ago

Reply from ION Solar

We're thrilled to hear our team delivered on communication from start to finish. Thank you for the review, John!

Oct. 11th, 2019

star star star star star

Richard Landry Colorado Springs, CO

Got the install and everything done within 2 months, quick and good customer service, always answered my calls and texts.

7 years ago

Reply from ION Solar

Quick and easy, that's what we like to hear! Thank you for the review, Richard!

Oct. 11th, 2019

star star_border star_border star_border star_border

Denver Consumer Aurora, CO

If you are looking for a "Premium Solar Company" Look else where. If you do end up going with ION do yourself a huge favor and at least ask to see the electricians licence. ION came through and let me know I needed a service upgrade to receive the solar. They claimed they would pay for it, yeah that didnt happen. Then the "electrician" that came out to do the work, turned a 110 circuit into a 240 circuit and blew up my basement. Oh yeah, I tried to cancel and they said theyu would keep my down payment and sue me

7 years ago

Reply from ION Solar

Hello, we would like to sincerely apologize for the unfortunate experience you had. We'd like to learn more about your specific situation and make things right. If you wouldn't mind emailing us at or calling 888-781-7074 at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

Feb. 14th, 2019

star star star star star

David Cunningham Pueblo, CO

All and all the experience has been outstanding. I love the power output. My only complaint would be the constant phone calls.

7 years ago

Reply from ION Solar

David, thank you for the useful feedback. We try to keep our customers informed and up-to-date every step of the process. We appreciate you taking the time to share your experience with us!

Oct. 16th, 2019

star star star star star

Sherri Dankers Denver, CO

Painless and fast, would recommend this company to anyone looking for a solar solution. Best solar company I have ever worked with.

7 years ago

Reply from ION Solar

"Painless and fast" - that is what we love to hear! Thank you for taking the time to leave a review, Sherri!

Oct. 16th, 2019

star star star star star

Eric Castle Rock, CO

Great company, great experience! High quality equipment and installation, great customer service. Friendly, professional team. Highly recommend!

7 years ago

Reply from ION Solar

Eric, thank you for the review and recommendation!

Oct. 16th, 2019

star star star star star

Michael Wiggins Colorado Springs, CO

I could not have chosen a more knowledgeable and professional company! I’m very impressed with my system! Thanks Ion!!!

8 years ago

Reply from ION Solar

Thank you so much for you kind words, Michael. We really appreciate you taking the time to share your experience with us!

Oct. 18th, 2018

star star_border star_border star_border star_border

Krystal Henderson, NV

Pricing was INSANELY high for Las Vegas at $4.15/watt! They tried to tell me that NV Energy currently charges me 15 cents a kwh. That is absolutely incorrect. It's 11 cents and has NEVER been 15 cents. They quoted a system that was well under the size I needed and tried to tell me it was an 80% offset. I use 15,000 kwh and they were only going to deliver 9,000 kwh. Don't waste your time with these liars.

8 years ago

star star_border star_border star_border star_border

Patrick Johnson Huntington Beach, CA

VERY SCAMMY... BEWARE problems started day 1. Construction was delayed, we went through 5 project managers all with different reasons for new delays. Now I get my statement from the loan company and what I signed up for is approx $4,000 more. I have had a dozen phone calls and over 100 emails to resolve. Maddy T. told me they would refinance my loan to align with our agreement with what salesman promised. Now she has disappeared without actually doing anything. This has been going on for months. No customer service, very scamy. beware

8 years ago

star star_border star_border star_border star_border

Nadene Frick Pittsburg, CA

It took me 3 and a half months to have the breakers replaced that were installed incorrectly in my box. That may have been the cause of my air conditioner going out and, since they were over heating, may have caused an electrical fire. It wasn’t until I went to the California State Contractors Board that they finally responded. Also, corporate headquarters are in Utah. I would recommend going with a company in the state you live in. I was also told a lot of things that were not true when we dealt with sales...such as they come out and clean the panels.

8 years ago

star star_border star_border star_border star_border

Victor Munoz Austin, TX

This company is really bad they come to my house and promised me a good deal and the deal never get complete the trim one tree and they can't talk to my neighbors about the shade of their tree and the process last almost 6 months and people not showing when they have to, you have to deal with people in other states and they switched project managers at least 3 times at the end I have a message telling me they will cancel because can't get permission from my neighbor to trim the tree (what is false) they never talked to them I will never deal with this company be careful.

9 years ago

star star star star star_border

Steven Sowles

Ion explained the process and stayed on track. They kept us informed of schedule changes and delays on Mountain Electric Association; cause a few week delay

9 years ago

star star star star star

Florrie Nuttall Springville, UT

The process was easy and the product efficient. I can't believe how little we pay for our power now! Great company to work with.

9 years ago

star star star star star

RT Draper, UT

Great experience. Installation, billing and support was amazing. Kelly and his team updated throughout the entire process.

9 years ago

star star star star star

James Johnston North Charleston, SC

By far the best deal I found in SC. No other company could beat their rates/equipment and service. Very professional all around.

10 years ago

star star star star star

Loyd Perrymore Royse City, TX

The installation went well and they even did some repairs on the roof for me. The biggest issue is getting all the inspections and paperwork done (which they handled mostly).

4 years ago

star star star star star

Nicholas Dix Greeley, CO

Pretty simple from start to finish. They were flexible when my schedule changed and I couldn’t be home for appointments. The system appears to be running well.

5 years ago

star star star star star

Jeff Hockaday Fredericksburg, VA

Everything from start to finish went exactly like they said it would. Panels looks nice on the roof.

4 years ago

star star star star star_border

Delton Atkinson Charlotte, NC

Excellent staff to work with. Only issue was the length of time between signing the initial contract and getting the system finally operational.

4 years ago

star star star star star

Bheasl Salt Lake City, UT

Very professional from beginning to end, from planning to notification of every step of the process.

4 years ago

star star star star star

Carlos vertizzuta Herndon, VA

Finally my system is online, right at the schedule!!! Excellent customer service also great comms!!!

5 years ago Edited September 14, 2021

star star star star star

Wayne Simmons Fredericksburg, VA

Very efficient and professional! Arrived on time and was always available to answer any questions we had.

5 years ago

star star star star star

Rito Baca Chesapeake, VA

Installation was quick and smooth. Great communication throughout the entire process! Highly recommend this company.

5 years ago

star star star star star

Martha Essenmacher Greeley, CO

Our experience with ION Solar has been stellar from the initial meeting to the install and connection.

5 years ago

star star star star star

Dovie McCormick Queens, NY

They were super honest about everything (nothing hidden) and easy to work with for each step of the process.

5 years ago

star star star star star

Brenda Dimas San Antonio, TX

Very impressive company. Great communication and implementation. On schedule. Great rates! Satisfied customer!

5 years ago

star star_border star_border star_border star_border

All lives matter Centreville, VA

Deceptive marketing practices is being kind. In addition to collecting all your information first, they will not even tell you the terms of the agreement until your wife is present and seated. I kicked their arrogant buts out of my house for being so disrespectful

5 years ago

star star star star star_border

Jose Antonio Garza ,

Quick and fast installation. Had trouble speaking to some one about getting my celling repaired from the hole I Left in it.

5 years ago

star star star star star

Guy Gormley Fredericksburg, VA

ION Solar has done a fantastic job. Easy to deal with and they take care of everything. Highly recommend.

5 years ago

star star star star star

Jean-Pierre Barter Virginia Beach, VA

ION was very consistent with keeping me abreast of things as they were happening or going to happen, very reassuring.

5 years ago

star star star star star

Christine Ricks ,

I am new to this haven't even got my first bill but so far I am impressed with their customer service.

5 years ago

star star star star star

Domonique Perry Virginia Beach, VA

The team was on time, and they were very professional, courteous and everything was done exactly the way I expected.

5 years ago

Reply from ION Solar

Domonique, thank you for the five-star review! We hope that you are enjoying your solar panels.

Jan. 20th, 2021

star star star star star

Eric Asare-budu Mechanicsville, VA

It was really easy to do business with the company. They explained and updated me on every step of the process.

5 years ago

Reply from ION Solar

Eric, thank you for the five-star review! We are so happy to hear that you enjoyed your solar process. We hope you love your solar panels. Thank you for taking the time to leave us a review. We appreciate it.

Jan. 8th, 2021

star star_border star_border star_border star_border

Jake Loftus Wichita, KS

They took over 2 months to redo the inspection after sending in the wrong plans to the city. Getting any answers out of then was like pulling teeth. I had so many issues with this process, I probably won't even get solar on my next house. Also, I'm STILL waiting on yhe incentive check they promised me 5 months ago.

5 years ago

star star_border star_border star_border star_border

CDavies1234 Colorado Springs, CO

The support staff and install teams are woefully undertrained, ignorant or just lazy. There were many times the teams were completely out of sync with each other. Different teams are apparently provided different information. There were many appointments missed, lies told, promises made and broken, and nothing done proactively.

5 years ago

star star_border star_border star_border star_border

Scott Cravens Castle Rock, CO

From the beginning through the panel installation, the people were great and did good work. And then it stopped. They didn't install the critter guard I paid for and they didn't hook the panels up to our electric. It has been a month without a reply. If you have a lawyer that has dealt with the solar companies I would like to meet them.

5 years ago

star star_border star_border star_border star_border

Ian Charles Rio Vista, CA

Mistakes that needed to be fixed later occurred at every step of the process, and the repairs for these mistakes were delayed multiple times with electricians and techs repeatedly not showing up as scheduled. Customer Support was kind and attempted to be helpful but were frequently clueless and unable to actually help.

5 years ago Edited September 14, 2021

Reply from ION Solar

Ian, thank you for the review! We are thrilled to hear our team was easy to work with. Thank you for providing feedback about punctuality. We hope you continue to enjoy your solar panels and clean energy production!

Nov. 13th, 2020

star star_border star_border star_border star_border

Greg Brown Grantsville, UT

Speedy install was a win. System does not generate anywhere close to the power they said it would. Now I am paying more a month then I was without solar panels. I was very very mislead. System can't even generate enough power for my lowest months of the year. Was promised it would cover 95% of my annual usage I'll be lucky to get 40%.

6 years ago

star star star star star

Dennis Chatham Las Vegas, NV

John C our sales guy made this a seamless effort. I would recommend ION because of John. He truly is the face of ion.

6 years ago

Reply from ION Solar

Dennis, thank you for the wonderful review! We will pass on your kind words to John. Thank you!

Sep. 10th, 2020

star star star star star

Thomas Auth Newport News, VA

The company was easy to work with, the installation team were polite, conscious and did a great job.

6 years ago

Reply from ION Solar

Thomas, thank you for the five star review! We are happy to hear you had a pleasant experience with our team. We hope you continue to enjoy going solar!

Sep. 10th, 2020

star star_border star_border star_border star_border

Howard E Fitch Denver, CO

The installation of the panels took place in May of 2019. It is now February of 2020 and not approved yet. Secondly the papers that are supposed to be looked at cannot be viewed on the server that I told the young lady I would rather have them sent to a different server. I never received them

6 years ago

Reply from ION Solar

Howard, we are sorry to see your review. We would like to look into your account. Will you email support@ionsolar.com with our address and experience? We look forward to hearing from you. Thanks!

Sep. 17th, 2020

star star star star star

Alice Round Rock, TX

They kept me informed during the entire process. Whenever I asked a question it was honestly answered.

6 years ago

Reply from ION Solar

Alice, we are so grateful for your five-star review! We hope you are enjoying the benefits of going solar!

Sep. 17th, 2020

star star star star star

David Ellis Boulder, CO

Ion Solar has done a wonderful job with the Installation of Solar Panels on our home. They look great!

6 years ago

Reply from ION Solar

David, we are so happy to hear you are pleased with your solar panels! Thank you for taking the time to leave us a review!

Sep. 17th, 2020

star star star star star

Larson Billy Albuquerque, NM

Everything went along perfectly. Great sales team, informed progress information. Great installation team.

6 years ago

Reply from ION Solar

Larson, we are thrilled to see your recommendation. Thanks for taking the time to leave us a review!

Sep. 17th, 2020

star star star star star

Lynnette Gawrys Newport News, VA

I was extremely please with the process. They kept me informed during every phase. It all went extremely smoothly

6 years ago

Reply from ION Solar

Lynnette, thank you for the wonderful review! We are happy that you felt informed during the process. We hope you are still loving your solar!

Sep. 17th, 2020

star star_border star_border star_border star_border

Nicole Las Vegas, NV

This has thus far been the worst experience. The complete lack of response from anyone including the project manager is completely ridiculous and the little bit of responses we're getting have been to blame the sales rep which definitely is not my issue. I would never recommend this company to anyone.

7 years ago

Reply from ION Solar

Nicole, we regret to say that we dropped the ball on communication. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Our Operations Director and Area Manager in Las Vegas are keeping a close eye on your project to ensure that there is clear, prompt communication moving forward between you and our team.

Sep. 19th, 2019

star star star star star

Peter Morrison Castle Rock, CO

Great team, great experience. They work really well to address all concerns up front, and then execute on the plan.

7 years ago

Reply from ION Solar

Thanks for the review, Peter! We're glad to hear that you are happy with your experience. Thank you for choosing ION as your solar provider!

Sep. 4th, 2019

ION Solar Reviews