ION Solar Reviews
4.4
6.1
Overall Score
Review Source
Christopher Sacra Severna Park, MD
Truly a great experience. I really appreciate how out of their way the Ion professionals were willing to go to get my system done right for me. Michael S (sales) and Heather G (permitting), and the electrician Matt (don’t know last name), and the panel install crew, went above and beyond to make sure I was happy with how things went. I’m very picky and had way more questions than the normal customer and they answered every one of them or got me an answer back on things they didn’t know right off. I’m super excited about my panels being turned on now, and they are already producing better than expected. I’m so happy and would work with The Ion Solar team in a heartbeat.
4 years ago
Bill Rose Raleigh, NC
Having worked for a company that makes solar and wind power equipment, I knew the many benefits to society and the environment that solar played. But it wasn't until I met up with ION Solar that I saw how beneficial solar power could be to me and my home. It was eye opening. I can't speak highly enough of the ION Solar team, they were friendly and professional all the way; they explained specifically how a solar system based on net metering could make my home a safe, energy-producing facility and increase the value of my home. ION was with me every step of the way and provided the resources to get approvals from our homeowners association, the City and State, and Duke Energy (our utility) as well as the installation of the system itself. I can now say I've gone solar, and I look forward to seeing the cost savings and benefits that come from the ION Solar system.
5 years ago
Robert Rootes Bestselling Author Fredericksburg, VA
Started with this company a few months ago. They had a representative come to the house and explain EVERYTHING upfront. Sometimes, you expect something dubious with cold call businesses. They were very professional in the installation process. I had a lengthy discussion with the electric company about ION reputation. The electric company employee who installed the reverse meter had positive interaction with the company. The county contractor had positive things to say about the company. Overall, ION made it simple to get solar on the house. You're not just doing it for yourself, you're doing it to easy the load from the grid. You're ahead of the game when it comes to solar or wind power. There are huge intensives with taxes too. We re online and producing MORE energy than we're consuming in a day.
5 years ago
Devin McKnight Salt Lake City, UT
Just finished the process with ION Solar. It went well and no major hiccups occurred at all. It took a little longer than I initially expected but I am satisfied with the care and attention we received. It was very easy to work with Daniel B., our initial salesman and he was very upfront about how things work and did not feel like a salesman. He was polite and considerate of our time as we had at the moment of first meeting him gone through a very trying car accident. I definitely would recommend working with them if you have considered getting Solar and Dan will definitely get you taken care of.
5 years ago
TJ Stephenson Los Lunas, NM
When I agreed to meet with Ion Solar representative Robert A., I had no intent to purchase anytime soon and prepared for a pushy sales person. To my surprise Robert was very personable, knowledgeable and willing to answer any questions I had and provide any additional information needed. Robert spent close to three hours with me to which I admit had flown by and at the end had a signed contract and a new customer.
In no time at all Ion Solar sent out people to draw up the design for my home and inspect that it would work correctly. After signing off on the design Ion Solar began the process of getting all the approvals and licenses needed to install and run the system. Before I knew it the install team was at my residence and getting the job done. The install took about four hours and looked perfect after they finished. The solar panels were all laid flush and the equipment all matched so there wasn't anything to really draw the eye to the roof. No wires were left showing and everything was tidy and sealed properly. The crew cleaned the area to leave it better than they found it and vacuumed the area were they made access into the attic.
I downloaded the recommended app on my phone and was able to track everything going on during the process along with track my solar system after the installation. Anytime I called I was given prompt answers and Ion Solar kept me up to date on everything going on.
5 years ago
Glenwood Emory Shover Fredericksburg, VA
Thus far, I have been totally impressed with the professionalism of the ION staff. Communications between myself and ION have been timely and complete. As a mechanically inclined individual, I can tell whether or not a project is being installed properly (in my eyes). This installation is extremely "neat" and appears proper in every way. When the County inspector called me to schedule an appointment, he stated that he doubted that there would be any problems since it was an ION installation. He also stated that he has never found a single issues with an ION installation. That statement helps me sleep well at night as we have a very strict County Inspector's office here. I highly recommend ION and have already done so within my community. Neighbors have stopped in their cars and on foot to ask about ION. I tell them all I know and that ION is an impressive company to deal with.
5 years ago
Pamela Stanley Norfolk, VA
From the first person who knocked on my door to the last call and text I recd this is by far the most organized company I've ever dealt with! They walked me thru every step PRIOR to me signing any contracts and once I signed they have been in touch every step in process. Now I'm all hooked up to dominion grid and doing good for planet and my electric bill plus added value to my home! So many in our Ocean Lakes neighborhood here in VA Beach are adding solar to their roof via ION Solar! Btw, if you decide to call them please say I sent you and I'll get a referral credit! I'm not getting paid to write this review I just want to spread the word this is def a company I'd do business with again!!
5 years ago
Courtney S Spotsylvania, VA
I’m a little confused about the”Questionable Marketing Practice”, I was offered a complimentary energy report to see if my home would qualify. When the Energy Consultant came to my home to go over and explain my report, I could not have been more impressed by the professionalism. At no time was I pressured in to doing anything. After seeing the potential savings, it only made sense for me to start the process. My Energy Consultant (Dean) stayed in touch with me and kept me up to date with the process before I asked the questions. I could not have had a better experience.
Thanks Dean, and thank you ION!!
5 years ago
jamie schumacher Pittsburgh, PA
When I 1st heard about ION, someone visited my home which I typically consider a nuisance but I was already intrigued by going solar, they (a gentleman named Justin...sorry I do not know his last name...and Tyler P.) were extremely knowledgeable and you could tell ION cared enough to give them top notch education regarding Solar energy as well as their company. They were happy in their job with strong company values. I did my Solar research and found ION to be top notch and as impressive as they said within their industry so I chose them. My sales representative Eric F. was fabulous and also very knowledgeable, the entire team at ION stayed on top of my job consistently, I received emails and text messages keeping me posted on each step and even in between waiting periods they kept updating me on where we were at with permits, preparations, installation, electrician, and electric company approvals their permits. It really was an easy streamlined experience and I am up and running fabulously!
5 years ago
Jeff Blundell Denver, CO
Like a lot of these sales experiences it did begin with a canvasser but he was a good kid and wasn't pushy. Frankly, nobody likes these but I'm not sure I would have gone through the process otherwise so it's hard to argue with the tactic especially in a new subdivision like ours.
Brian met us and was prepared, thorough, and experienced. I'm a techy guy and he was able to explain the system and the process without fluffy sales tactics.
The decision to go with solar is almost a separate decision from the integrator, that folks need to determine on their own but having trustworthy information from Brian helped me know whether the reality of owning a system was right for us. I determined we would be close enough to break even that being prepared for the inevitable power rate hikes made the timing right.
Both Brian and Lorrente have a great grasp of the company's processes and used that knowledge to make everything smooth for me including things like getting HOA approval. It really required very little action from me overall and they were a pleasure to go through the process with. While it can take longer than some might expect it all makes perfect sense as you are dealing with the power provider, installation, certification, and inspection to ensure functionality, reliability, and safety.
Installation team was effective, respectful and worked hard without complaint.
We will certainly monitor the performance compared to the expectations that were set for us and update this review as appropriate but this team deserves a positive review for their performance thus far!
5 years ago
Josh Koen Aurora, CO
If you are looking into getting solar, look no further. I came to Ion after I was referred to them by my family and a neighbor who had just worked with them. I had already been doing my research into different companies around the Denver Metro and had my questions ready when I sat down with Clay P, their sale representative. Clay was knowledgeable, professional, and friendly. He walked us through the process, the specs, the satellite images, artistic renders and the pricing. We were not hard to convince and signed that day. The “wait period” was fast. From sign to install we were getting panels up in about 30 days. The install team was great. Arrived during their scheduled window and were very respectful of our property and time. Each step of the way the corporate office was calling and ensuring we were satisfied and informed. I would recommend Ion to anybody!
5 years ago
Reply from ION Solar
Josh, thank you for such a wonderful review! We appreciate the time you took to leave us feedback. We are so happy to hear that you enjoyed your experience with our teams. We will pass on your kind words. We appreciate your recommendation and hope you are enjoying your solar panels!
Jan. 14th, 2021
Tom Bourgelas Portsmouth, VA
I would like to thank ION Solar for a great experience with our solar panel system installation. When we ran into a few issues everyone was responsive and helpful in fixing the problem. I would especially like to thank Nathaniel M for correcting our data uplink issue. He called us to let us know when he was coming out to our house, was on time, and followed up to be sure everything remained working. He answered my calls right away even after working hours and was patient with an “old guy” explaining how to go thru the the process of connecting to the APP via the WIFI etc.
I would like to thank all of the ION Team for a job well done.
5 years ago
Reply from ION Solar
Tom, thank you for taking the time to leave us a five-star review. We are happy to hear that our teams were helpful and responsive. We will pass on your kind words to Nathaniel. We hope that you are enjoying your solar panels!
Jan. 14th, 2021
Larry and Diane C. ,
When told about ION, I was unsure about going Solar. Especially with so many scams. Carefully doing some research, I was going in with my eyes wide open. After carefully looking at my past electrical bills, I decided to sit down Jessica Gilden. Jessica G is a exceptional salesperson. I went into my meeting with them throwing fastballs, and they hit every ball. They hit a homerun. I'm glad that I've gone Solar. Every process was professional and well though threw. All questions and concerns has been dealt with right up to the end. Again, I just want to say, thank you for your patients and time.
Larry and Diane C.
5 years ago
Reply from ION Solar
Larry, thank you for your fantastic five-star review. We will pass on your kind words to Jessica. We are so happy to hear that you installation went well and that you have enjoyed your communications with our team. We hope that you enjoy your solar panels and see the benefits of going solar!
Dec. 11th, 2020
Tony Sutter Virginia Beach, VA
My experience with Ion Solar has been nothing but positive so far. The sales person I am dealing with (Jessica G) is very professional, knowledgeable, and very courteous. All applications and permits were submitted by Ion with little to no involvement by me. The installation of the panels and equipment was installed as scheduled, despite rain during the last part of the installation. The installers were all very polite and cleaned up after themselves. The city inspection was completed yesterday so I am currently waiting on the power company to come change my meter (final step). I look forward to having my panels up and running in a week or so.
5 years ago
Reply from ION Solar
Tony, thank you for the wonderful review. We are happy to hear you have found our team to be professional, knowledgeable, and courteous. We will pass on your kind words! We hope that you love your solar panels!
Dec. 10th, 2020
Matthew Fifield Loveland, CO
We avoided solar salesmen for years because we didn't want to get pushed into something we'd regret. No regrets with ION Solar! They answered all of our (many) questions and walked us through what to expect at every step of installation, permitting, and activation. The ION service people were always on-time to scheduled appointments (no 'between the hours of 8am and 2pm' garbage) and very polite. They even vacuumed the inside of the house after getting in the attic and making a little mess with the insulation. I'm very pleased with how we are making energy now and I love watching our production on the ION App on my phone.
6 years ago
Reply from ION Solar
Matthew, thank you for such an amazing review! We are thrilled to hear you enjoyed your experience and hope you continue to enjoy your solar panels!
Nov. 13th, 2020
Andrew Crosby Severance, CO
Great company and great experience all around. Our solar is up and running and harnessing the power of the sun to make our lives easier. The company was easy to work with, timely in their scheduled appointments, and communicated regularly with us to make sure the installation process went smoothly. The installation of the panels was done in a timely manner, however, the electric company took a long time installing the meter, but I will not fault Ion Solar for this, as that process was out of their hands. The quality of the product and their outstanding customer service would be two of their best qualities as a company. I would highly recommend going with Ion Solar if you are in the market for clean energy!
6 years ago
Reply from ION Solar
Thanks for such a wonderful review, Andrew! We hope you continue to enjoy the benefits of going solar!
Sep. 17th, 2020
Gary North Las Vegas, NV
I held off for many years on having solar panels installed on my roof. Many solar panel salesmen came to my door but none of them had the kind of system that I was looking for.
I wanted solar panels that are wired in parallel so that if one solar panel had an issue causing it to not provide energy properly, then the rest of the system will still produce energy. ION Solar had that system. The solar panels also report their energy production so that I can see it on line.
I wanted a solar panel installation that looked good. I did not like seeing the silver conduit that went down from the solar panels and around the house to a large inverter, control box and a cut-off switch. ION Solar has an inverter attached to each solar panel and the output of the inverters is sent into the attic so that I cannot see the silver conduit. From the attic ION Solar sends the electricity through conduit under the eves of the house and under the eves of my garage so that it is less noticeable. Then ION Solar painted the conduit so that it matches the color of my house. On the side of my garage I have a solar controller box and an emergency cut-off box. That is it. That was appealing to me.
Some solar companies offer ‘free solar panels’ and they will indeed install them for free but then there is a catch. There is either a lease, a loan or you pay for the power that the solar panels produce, called Power Purchase Agreement. Either way you look at it, these other schemes are more expensive in the long run than just purchasing them outright and with ION Solar I can get an interest rate of 3.99% do to that.
The Federal Government is offering an Investment Tax Credit (ITC) that you can claim on your federal income taxes, which currently amounts to 26% of the total cost.
DATE
INVESTMENT TAX CREDIT
31 DEC 2019
30%
January 2020
26%
January 2021
22%
0%
Should I decide to sell my house, the solar panels will increase the value of the house 3% to 4%, and the big plus is that the amount remaining on the installation loan can be transferred to the new owner of my house.
Here in Nevada there is “Net Metering”. You can google that to understand it.
DATE
PURCHASE BACK RATE
15 June 2017
95%
August 2018
88%
28 Jun 2019
81%
Unknown Date
75%
I went for ION Solar and I am proud of the solar panels that I own and the installation looks good. Paying back the cost is like purchasing a car. I don’t think that it is going to be that difficult.
6 years ago
Reply from ION Solar
Gary, thank you for the fantastic review. We are happy that you are proud of your solar panels and are loving the solar life! Thanks again for the review!
Sep. 17th, 2020
Susan Kathryn Norfolk, VA
I had often thought about going solar for some time but was hesitant to take the leap. A very persistent Jordan H made repeated visits until I was able to meet him based on my work schedule, he was great. He answered every question I threw at him and convinced me, showing me the location of my house, how much energy the solar panels would absorb and showed me the savings I would have compared to what I was currently paying my utility company. It was a real eye opener when he said, “Why should you pay to rent electricity? Why not own it?” Which if you think of it made sense. I own my home and would never lease a vehicle. He made sure I knew everything down to the smallest detail before any final decisions were made. There were many incentives that I qualified for which was also great. The friendliness of the staff and efficiency of the company has me informing co-workers and family members. Installation went smoothly and they were very professional. I had someone to answer questions every step of the way. ION so has been the best and very reliable. If you're debating it, don't wait any longer! I would highly recommend ION Solar if you are considering Solar for your home. Thank you ION Solar!
6 years ago
Reply from ION Solar
Susan, thank you for your incredible 5-star review! We are thrilled to hear you have had such an incredible experience going solar with us. We appreciate your kind words and hope you continue to enjoy your system. Thanks!
Sep. 17th, 2020
E. Mallett Virginia Beach, VA
What a great job by ION SOLAR from the Energy Adviser Ivan V, he explained very well the product and the cost and allowing me to freeze my electrical production to a set price, for the next 20 years. As the energy production companies will keep raising their cost to produce power, but now my solar panels are making my energy and it is the same low price for 20 years or lease if I pay off early then my cost is $ nickel and dime. The system covers about 90% of the power I need, I am paying only 10%. My bill at $306 a month will be about $30.60 approximately. My Project Manager Ashlynn Reese keep in touch almost daily and walked me through each step. The installation team, was in and out, arrived at 8:30am and was completed by 5:30pm was very polite and professional and explained everything and a big plus the team cleaned up everything on the job site. The ION system looks great on my house and almost all the wires are inside the attic and the 5% that is outside was painted to match the house color. Very, Very impressed with ION employees a great team, and very happy with the ION Solar system great product.
6 years ago
Reply from ION Solar
E, we appreciate your kind words. Thank you for taking the time to share your experience with us!
Jan. 9th, 2020
Donna
My initial meetings with ION put them on the top. They went through the whole process showing the material used witch was great to research the products.
Derin was the project manager and was in complete contact thru the whole process they also have an app for your mobile device to track the process, referrals etc.
They did all the legwork with my city for permitting and meet with them on the inspection quick and simple turn on procedure when we received permission to operate.
Once operating you get the Emphase software to monitor your system, its exciting to see it in action.
Thank you ION
6 years ago
Reply from ION Solar
Donna, we're happy to hear you are up and running. Thank you for taking the time to leave this wonderful review and recommendation!
Dec. 6th, 2019
Matthew Nguyen Albuquerque, NM
I just got my system turned on about a week ago. The whole process was very smooth and seamless. My advisor, Tom T, was very polite and patient for the initial consultation and provided answers to the many questions I had about solar and the company in general. My project manager, Cole T, was very helpful in keeping me up to date on the progress of my install. He made sure everything was completed as scheduled and followed up with me to make sure that I was happy with the work. I am very pleased with the installation and the time it took to complete. Total time was 2 months from consultation to system turn on.
6 years ago
Reply from ION Solar
Matthew, hearing you had a "smooth and seamless" process is the best we could hope for. Thank you for taking the time to share your experience with us!
Dec. 6th, 2019
Mike Leander, TX
I just activated my new Ion Solar system. I have been monitoring the system on my app for two days now. Everything is running perfectly and producing higher than estimated. The installation guys did a great job. Anything that that had to be installed on the outside of the House blends in well.
Adam S was my project manager. He did a great job of explaining everything and keeping me informed of progress being made. The only negative thing I have to say is that it took almost 6 months from start to finish. Most of the reason being that I was informed half way through the process that they could fit more panels on my roof than originally forecast. I wanted all the panels I could fit so everything started over. I think it would have helped if they had sent the man who actually measured my roof out first instead of estimating from a satellite photo.
7 years ago
Reply from ION Solar
Mike, we're thrilled to hear your system is up and running! We appreciate your feedback and review of our services.
Jan. 9th, 2020
FRR Placitas, NM
Just made decision to go with Ion Solar. Compared Ion with three other top companies. Quality hardware across all four and included other incentives. I'm buying system outright, so key points in my decision were quality of product, price, and technical knowledge of sales rep. In addition to being punctual, professional, and low pressure; had very strong technical knowledge of products and add-ons that set him apart from rest. Specific info on setting up emergency power system and alternative data transmission technology bypassing my internet service. He went above-and-beyond to research how inverter transmits data. Key selling point.
7 years ago
Reply from ION Solar
Thank you for sharing your experience with us. Our goal is to help our customers feel informed and confident when they make the switch to solar. We're thrilled to hear your Energy Consultant went above and beyond. Thank you for trusting ION as your solar provider!
Sep. 19th, 2019
Andy Chesapeake, VA
I would rate my experience with ION as excellent. From the beginning to the end process went very smoothly. My Team from salesperson Seth was very convincing about the value and benefits of going Solar with ION. My PM Cathie support was excellent and she ensure the whole process from Site survey to installation went smoothly and I experience no issues. She always responded to my emails or voice messages very promptly. She resolved my inquiries in a timely manner. The installation Team arrive on time like I was told which was a very important issue for me. The Installation ION Team were professional and very courteous. I would highly recommend the ION Team who did my installation, (Tyler , Travis , Ross, and Joseph ) to any of ION’s future customers. They deserve all the credit, very easy to communicate with and fast response. I appreciated the way the project was handled. I had full confidence in the Team and the work was spectacular. I would highly recommend ION solar to anyone seeking an American owned and operated company. Majority of the products used are made in the USA proudly. Thank you, ION, for everything and I will continue to get the word out!
7 years ago
Reply from ION Solar
Hi, Andy. We're so happy to hear you've had a great experience with your project manager, Cathie. We take pride knowing that our customers are happy with our service. Thanks for choosing ION Solar!
Aug. 15th, 2019
Amy Colorado Springs, CO
I loved my Ion Solar experience. I am a full time student, work in a hospital part time and have another part time job. I am a very busy person and Ion solar understood that. They handle everything! I didn't have to call to find out about zoning or permits. I really didn't have to do anything at all after we first met and signed papers. I didn't even have to be the one home when they did everything, which would have been close to impossible. Everyone I did meet or email was so nice and every understanding. Not to mention they all worked very fast. I thought installation was going to take all day and those guys were in and out in like 2 hours and friendly the entire time. I would highly recommend them to everyone and have. Got a lot of my friends and family about to call them up.
7 years ago
Reply from ION Solar
Amy, thank you for this awesome review! We pride ourselves on providing a fast, professional, and premium experience for our customers so this review means a lot to us. Thanks for spreading the good word! Cheers to a future powered by clean, renewable solar energy!
Jul. 25th, 2019
Richard Rosenthal Castle Rock, CO
We have completed the process through the engineering design phase, and have been happy with the results so far.
Our sales person has been available at all times to return calls and bring prompt responses when he couldn't answer some of our questions, much more so than the other national solar company that pitched us.
As with any contractor, the only measure you have of a company is the sales and installation team that works on your own project. After reading some of the negative reviews here it is apparent that those owners had some problems with specific people directly related to their specific project. Here in Denver, I have not experienced those issues. It would be good if ION directly responded to those with problems on these sites, as the old maxim is usually correct: "it's not the problem, but the solution, that defines a company's performance".
7 years ago
Reply from ION Solar
Richard, thank you so much for the helpful feedback. It's reviews like this that help us do our job better. We appreciate you taking the time to share your experience with us!
Sep. 5th, 2019
Keith L Martin Colorado Springs, CO
I've had my system for months and it's awesome to be making the world a little better everyday. I had a great experience with ION. They were great through the entire process. I see some reviews that are reporting that there are a few customers who feel that they are "double" paying for solar panels AND their electric bills. That's simply misleading and a misunderstanding. I receive a small bill for the solar system and a REALLY small electric bill. However, the amount that I actually pay out for electricity every month is actually much less now. I'm saving money AND I'm buying a CLEAN ENERGY power plant for my home. I've been a home repair and remodeler for years, and in my opinion, solar panels are about the best investment you can make in your home. Literally, your family gets a clean and safe power plant on the roof of your home that pays for itself. The Colorado "Net Metering" laws essentially mean that every watt of solar created by my system is sold back to my power company which eliminates my electric bill. It all evens out to be a basically free power system that will eventually be completely paid for in it's entirety by the power company through bill credits, not to mention the government's tax incentives. Other than the profitable aspects of solar, I feel like I'm making a real difference for my children and for our planet. Solar is the ONLY home system that can provide enough return on your investment to not only pay for itself, but eventually will make a monthly contribution to your budget by completely eliminating a power bill. Also, Keep in mind that electricity costs go UP over time so the watts that my system sells back to the power company become more and more valuable. Solar systems by ION are a no-brainer and electric power is going to continue to be a human need. In my humble opinion, Coloradans shouldn't let this opportunity pass us by. Make a difference to our world while still greatly raising the value of your home. Most of all. Let the power company pay for it through bill credits. We are ALL going to need solar eventually. Fossil fuels are going away.... There's only so much oil on Earth and we have already found most of it. Seriously. Look into it! Net metering is Colorado state law, so the utility companies have no choice but to comply. This means BIG rebates and incentives for us customers who are willing to make the switch to solar NOW. I found ION Solar to be a great place to get started with a great system. I'm enjoying these benefits myself every month, and I feel like a hero because I'm doing my part for our planet. This is one of those rare occasions when saving the planet is the profitable thing to do as WELL as the RIGHT thing to do.
7 years ago
Reply from ION Solar
Keith, thank you for this wonderful review! We're so happy to hear you are saving on your monthly electric costs. We agree solar is the more efficient and clean energy choice! We appreciate you sharing your experience with us!
Oct. 16th, 2019
Michael King Jr Saratoga Springs, UT
After doing research on Ion and getting a quote from them, Vivint, and Blue Raven Solar, and meeting with our sales guy (Christian R.) who spent a ton of time walking my wife and I through everything... It was a no brainer who to go with. They came in below everyone else from a cost standpoint. Truth be told we were nervous about signing any contract, but Christian pointed out we essentially are in a verbal contract with the power company now and we will always need power, but why wouldn't we want to get locked into one low price were the bill will eventually go away. Solid point... why would want to continue to pay the rates RMP determines??
The guys that came to our home were super nice and cleaned up everything when they were done, including taking off their shoes! Seriously could not be more impressed with the service, respect, and the 1 on 1 attention I got through the whole process.
Thank you ION! You will have more business coming your way from our neighbors!
7 years ago
Reply from ION Solar
Michael, thank you for this awesome review! We're happy to hear that after doing your research you felt confident with ION. We will be sure to pass your kind remarks onto Christian.
Oct. 16th, 2019
Smith Family Castle Rock, CO
We were contacted by another Solar Company last year. When the salesman arrived at our house he didn't even have a piece of paper or anything to write with. So when my husband said he had made an appt. with another Solar company. My first thought was, here we go again. However, when the salesman from ION arrived he was professional, well prepared, answered all our questions. All of the people from ION were always professional, friendly, and well trained in their field. Everything that ION had control over was always done in a timely manner. The only snags were from our Town Inspection rules and waiting for a permit to operate from IREA.
7 years ago
Reply from ION Solar
Thank you for taking the time to share your experience with us. We pride ourselves on providing a premium service and that starts from the initial consultation!
Oct. 16th, 2019
Jesse Martinez Kyle, TX
I've appreciated the professionalism of explaining how ION works and have been transparent in how the company process works from start to finish. The billing process was clear & the rep gave us options to choose from. Allowing us to see our minimum to high pmt options. They explained that we have 3 days to cancel if we changed our minds for any reason. I really like the fact that ION is one company and not contracted out. I've dealt with companies that pass the buck & with this company they don't. The panels they offer are quality & will absorb energy fully without slowing/stopping the amount of absorption of energy if a panel is shaded (not affecting other panels). The customer service has been open, polite, & informative. I've not discovered the company as not being transparent. My rep was upfront & welcomed questions during our mtg & through the stages of getting solar panels. To me its been a no brainer to get solar panels & be with this company that's part of our energy solution! I refer this company out a lot! I've not received any negative feedback. The warranty is also competitive with other companies.
8 years ago
Reply from ION Solar
You're the best, Jesse. Thank you for sharing the positive experience you had with us. We pride ourselves in being a full-service solar provider, so this review means a lot to us!
Nov. 3rd, 2018
Melissa Lusk Kaysville, UT
We called several other former customers before signing up with Ion Solar and I was pleased that they gave us references who had something to say besides, "it's all great." We spoke with one person who detailed a month long reign of problems, all of which were fixed by the company and how happy she was with the customer service.
We have had our panels for about 9 months now and the only thing that is buggy is sometimes we get a "production issue" warning. When this happens, we reach out to Ion Solar, they have checked it out, and it is has only been that we were producing less than expected due to weather.
Our panels cover our power usage and we are very happy with both the panels and the company.
9 years ago
Reply from ION Solar
Melissa, thank you for sharing your experience with us! We're happy to hear that you are pleased with your decision to switch to solar with ION.
Oct. 16th, 2019
Monica Sorenson American Fork, UT
I am located in Utah where solar is a fairly new game, I did extensive research on all companies and while I found certain are rated better I found visions proposal to be the hands down best price for the kind of quality offered. The monitoring of my system really takes the stress off of me, a mother of 4, to worry about the things I need to. The installation was flawless took maybe 3 months total to get it up and running. The people on the installation crew were neat and friendly. The girl who originally sold us the product has completely taken care of everything and checked in with us every step of the way to ensure our satisfaction. Just an overall very homey yet reputable feel to the entire process. I would and am recommending Vision to all my friends and family.
10 years ago
Review Source
davey914 Fredericksburg, VA
Setting up solar panels can be daunting but ION Solar takes that worry out. There’s an initial consultation which can help explain any questions and they can help see if solar panels are feasible for you. After that’s taken care of the installation process is very professional and easy. Honestly the longest part is the city and the electrical company approving the designs of the solar panels. It’s a very straight forward process and I’m glad I partnered with ION Solar.
4 years ago
Review Source
Heart Queen Oregon City, OR
The process was explained how everything worked and how it would happen. All my questions were answered and he was very pleasant to talk with. Working with everyone at Ion Solar was amazing. They kept me posted on everything even when things had to be rescheduled due to weather and some personal interruptions that I had. Everyone that came to my house were friendly, respectful, and knowledgeable. I would recommend Ion Solar to everyone and have!
4 years ago
Claybon Collins Jr Petersburg, VA
ION Solar has lived up to its promise to do its best to convert and install a high-quality solar system in my home. Customer Service Rep Mike B has been an excellent representative of the company and kept us informed every step of the way. I have found this company to be of the utmost trust and professionalism. I highly recommend them to anyone and everyone. Our system is up and running and we are producing clean energy.
4 years ago
Review Source
Mike Johnson Rio Rancho, NM
The entire process was smooth and easy. My consultant, Eric F, was thorough in explaining the entire process and kept in communication. Throughout the entire process, I received regular updates as to the project status. The installation team even notified me of a maintenance issue on my roof that needed attention and had me get up on my flat roof so they could point out what they saw. Excellent experience and I've been producing electricity for 3 weeks now without any issues.
4 years ago
Review Source
Larry Short Portland, OR
ION Solar did the entire job from specifications through installation. The local project manager, Selena, kept me informed of the project status throughout. They proved to be quite a team. Nate explained the financials. The guy with the red beard lead the installation team. They even painted the conduit to match the house. There were people I never communicated with that handled the permitting and inspections. The hardware and software are top rate. Maybe my best experience with a project of this complexity. Well done.
5 years ago
Yadira McCoy Smithfield, VA
Truly best decision we have made. Ion Solar explained the entire process thoroughly while assuring we felt comfortable and informed from beginning to end. They work very efficiently and make sure to clean up after themselves. Very appreciative of a company that cares for customers and makes sure they are taking care of even while you are waiting during each step.
5 years ago
Ronald Gordon Hampton, VA
I was very skeptical about doing this but sales rep Jimmy G set down with my wife and I and explained everything in detail. I'm impressed with the great customer service provided by all I received regularly updates from start to finish by the team...Susan, Maritza and Kolton. Their patience is highly appreciated because I ask alot of questions. I look forward to seeing how my system progresses. Good job ION Solar.
5 years ago
Review Source
Tony Davis Aurora, CO
Each interaction experience I had with the ION Solar team was excellent!! They are very professional, and do fantastic work! Quality was a very big factor in what they do, because they paid close attention to detail. The equipment installation was very impressive. Job Well Done!!
Also, the notifications via voice, email and text were very informative. You are always kept apprise of what's taking place, or what's going to take place.
I would highly recommend IOS Solar to everyone.
5 years ago
Shayne Aubrey, TX
This company was a pleasure to work with, our Sales Rep, Christian, worked with us a lot to get the price we were looking for. The whole process was seamless and ION made it very easy for us. They did all the paperwork with the county and our energy provider. I was surprised by how quick the installation went as well. Would definitely recommend going with ION.
5 years ago
Chris Pullman Austin, TX
I’m happy that Ion knocked on my door. During the pandemic I was wary to open my door, but if I hadn’t I wouldn’t have the means to do my part to lessen a burden on our planet. Every interaction I’ve had with the company has been great. The team knew just what to do and how to explain it to me in a way that I understand. I felt empowered through the buying and installation processes. And, for someone like me with little technical knowledge of how solar energy is harnessed and transmitted, I appreciate that. Thank you, Ion. :)
5 years ago
Dustin Hunter Portland, OR
I tried to shoot down the poor kid they sent to my doorstep to sell me on their services, but my wife told me to hear him out. He and everyone who we worked with through the initial pitch, sale, setup, and close have been on point, professional, helpful, and friendly. The lack of upfront costs and bill swap approach made this easily affordable. ION Solar seems to take Customer Service very seriously and the whole experience has been almost effortless. I've already recommended them to my neighbor!
5 years ago
Stephanie Hackett Chesapeake, VA
Ion Solar represented themselves well from sales to installation. Ion was very responsive and made sure to answer any questions or concerns I had. They handled everything from start to finish and I did not have to do anything. The ability to monitor my solar output has been fantastic. They even provided ways to cut down my power usage to save even more. Overall a wonderful experience.
5 years ago
Shanae Lanier Aurora, CO
When my husband and I decided to get solar panels there was A LOT of information to digest. We initial chose to go with a different solar company before switching to ION Solar. Ty S. was great at communicating throughout the entire process, very personable and explained everything clearly. It is a huge purchase and we are so glad we made the switch, better price and better quality.
5 years ago
G Montoya Albuquerque, NM
ION made an appointment with me to go over their product. They arrived on time, went over all aspects of the advantages of solar, went over the advantages of having solar provided by them versus the competition. Answered all of our questions with extensive knowledge and went over the bottom line advantages. After made made our decision to go with them, the process was painless, they stayed on top of the entire process and took care of getting all the permits and inspections completed in a timely manner
5 years ago
Mario Hinostroza Castillo Denver, CO
One of the best sole companies I have known., I worked with many customers that went solar, but I heard different words from them that there are not satisfied with the terms or even the explanation of the crew members. I am very happy with ION solar and all the the crew meme era that helped me in the process,
I am also very happy with Ryan and Enrique the people that explained and always were so patient and productive to my request.
5 years ago
Roy Hoffman Virginia Beach, VA
From the moment the first ION Solar representative to the day when the installation was complete and the system turned on, I was impressed with the company. Professional, knowledgeable personnel. Kept me regularly informed about every step and followed through to make sure to answer any questions that arose. And now I have solar! I would recommend ION Solar to anyone and everyone. They are top notch!
5 years ago
Lindsey Novean ,
Ion Solar has been amazing to work with from start to finish. We were regularly updated (emails, texts, calls) throughout every step of the process. Communication was wonderful, we knew what to expect, and the whole thing was extremely organized and handled well. Everyone was polite and courteous. The panels were just turned on and are functioning perfectly. I 100% would recommend this company to anyone considering solar. They truly have been amazing.
5 years ago
Kamal Sherpa Colorado Springs, CO
Overall, the whole process was simple and easy. ION Solar was very transparent and kept on updating on the status of the progress via email and SMS constantly. Also, through their mobile app I was able to track the status of the progress. The whole paperwork process was convenient and was done electronically.
I had an issue when I received the loan payment before my system was turned ON. We try to reach ION Solar and requested them to look into our issue. Honestly, I was disappointed at that time. However, Mr. A. from ION solar, Customer Experience, immediately contacted us the same day regarding our issue and professionally reviewed our concerns and was able to resolve our issues immediately. For this experience and showing compassion to customer and going above and beyond to resolve the issue...I greatly appreciate ION solar. Other than little hic cup at the end the whole process was simple and the work was done professionally.
5 years ago Edited September 14, 2021
