Blue Raven Solar Reviews

I've had a half-baked experience with Blue Raven. My installation went well. The system works. The person i worked with, Sophie?, was educational. But then I referred a friend, during the Pandemic no less, who was told by BR that they could do her solar then they couldn’t and dragged on with this wishy-washy evaluation of her roof for several months - at least 4! They even dropped off solar panels in front of her house, in the street and then never followed through. Their communication was uneven, their commitment to the customer was weak. In t he end, they said they would not pay for updating her joists in the attic(which they had previously stated they would), that it wasn’t worth it to them. Wow! What a response to a potential customer... So no more referrals for them. When they wanted me to write a positive review for them at my 1 year anniversary, they sent me a photo of "A" roof , reminding me of how well they had my back. It wasn't even my roof...just sayin'... Debra Clark

The beginning of the process has been great. My sales rep has explained a lot to me and answered all my questions. He was not pushy for my final decision. Knowing it was a huge investment I took time to make a final decision. Currently I am in the installation stage of the solar panels. Due to the size of the job, it was a 2 day process. The installers kept me aware of their process as well. Upon inspection today, we did learn that the install was not finished. At least one item was missing that I originally was told had been installed. Now an additional install date needs to be set up to finish a job that should already be done. Luckily I work from home but if I had to report to an office, it would be a huge inconvenience to take off another day for something that should have been done already. I patiently waiting to get the install complete and hopefully pass the inspection.

During the first few months a couple panels were not working. I did not notice it because I did not monitor my account daily as I was told they monitored it for me. Well, I estimate I lost over $100 in my account due to this oversight. I contacted them to ask for some compensation but they did nothing as I am suppose to monitor the system. Not happy about that and also due to the fact that the panel would not have been covered if it had broke after a year. But thankfully it was covered. That is not right, s/b covered as it was not an error on my part at all. Also, when they replaced the part, they did not hook it up correctly so I had to wait over another two weeks for them to come back out which meant I again was losing money. Tax write off they said is not what they say either. Be careful and do your homework.

They asked me to leave a review, now, so here goes. Good sales team. A little switch-a-roo on the actual panel product...be careful. Average effort to get through the process. Great installation crew. Poor logistics and delivery so the crew could not do their job and my installation is not done yet. First, the guy who knocked on our door was great. We bit and he set up a follow up appointment. The "Closer" who came to that meeting was personable and professional. She did a great job explaining the various aspects of going solar. She did a great job selling us on the quality of the solar panels, using the example of the solar panels that survived the big hail storm a couple of years ago. Then the problem happened. We received the installation contract and the contract specified a different solar panel than the one she sold us on. Not even the same manufacturer! That took us on a week long merry-go-round getting manufacture specifications and reviews on several different panels until we finally agreed on a panel. Be careful when it comes down to the final document. Once we had a deal, the process took a few weeks longer than the scenario outlined, but we had an HOA and local approval hoops that were somewhat more than usual. No surprises, just not great communication or extraordinary effort. Today is Thursday. On Tuesday, I sent an email to support@blueravensolar.com to warn them of the bad weather, snow on the roof, and more snow on Wednesday. I was assured the installers would show up and make a "game time" assessment of whether or not they could proceed. The installation crew showed up, geared up and ready for the elements. They were fantastic. The logistics behind them, however, was terrible. The system was delivered a hour, or so, after the installers were on site. We were told it may be a day but probably a day and a half for the installation. Blue Raven sent me this request for a review because they think we'd be on line by now. The system delivered was missing a lot of pieces. The installers had to send guys out for additional supplies, they had to sit around a wait for additional items to be delivered, the original panel order only had a small percentage of the total number required. In short, day one of installation had a lot of dead time. In the end, it has been two full days, a lot of stuff dribbled in but we’re still waiting for brackets and clips needed to finish the job. My solar panels are still stacked in the back yard. The installers have been polite, proficient, productive and professional, never complaining about anything. It is very clear, however, that they have had to mark a significant amount of time in their process waiting for things to arrive. They assured me that this is the first time they have ever had to deal with an under supply situation on any of their installations and Blue Raven is a great company. They assured me everyone is doing everything they can to get all the parts needed for our installation to the site as soon as possible. They didn't try to make excuses or throw anybody under the bus. It was what it was. I can't say enough about the installation crew. They are great! The parts never came, however, and after two full days on the site, they weren’t able to finish the installation today. They leave for Boise, ID tomorrow. We will have to wait until Blue Raven can schedule another crew to came back to finish and endure stuff in the garage, panels in the back yard, and another day of disruption when the next crew comes. It's logistics guys. You blew it. I am not happy. Blue Raven should be embarrassed.

Our 1st meeting, the rep showed up 1 hr late. They told us 6p, but he was told 7p. The contract was not the same as the estimate and it took a couple hrs of our Rep going back and forth with the contract department to get numbers right. In the end, the estimate had the numbers that were wrong and the actual monthly payment was over 20% higher. Most people would not be OK with that, but I already knew I wanted solar and I really liked our sales rep, Austin. Install was flawless and quick and clean. They cleaned up as though they were never there. The city inspector showed up without us knowing he was coming and Blue Raven showed up 20 mins later with all the paperwork he needed. That was the only full breakdown in communication with us and had we not been home at that moment, it would have set the whole process back another week. From start to finish, it seems like it takes forever, but understanding all the processes helps you understand that it really went fast. At the end of the day, was this the perfect experience from start to finish, no, but I hands down would recommend Blue Raven Solar and I am very happy we chose to stay with them. Thanks, Aaron

Nice company, nice job quick and fast. All the member in blue Raven Solar are super nice and cool; Except at the step of Inspection JOSH, the guy doesn't have a professional speech, excuse me the term He has a rude intonation, voicemail need to be work on it and inappropriate verbiage to me as a customer. He can work on that and the company will flow in a good spirit environment.

Blue Raven was the first solar coming to coming knocking. My experience with the sales man was pleasant though he gave some predictions that have not come to pass. No one told me about the SolarEdge app so I didn't know when my system stopped working other than my energy bill saw no decrease. After calling the power company, I realized that they weren't seeing any production from my system. It took three calls to Blue Raven to get someone out to inspection the system. Upon inspection they found a part that had failed.

Hi Evan, I am not happy with our solar production right now. I believe the engineer placed the solar panels in a poor place not very conducive to receive solar energy right in front of the tree that places shade on the solar panels a great part of the day.

Our rep was great! However, we were told twice after a reschedule that our installation would begin in the afternoon between 12 and 1 and both times someone showed up around 7:00 am.