Blue Raven Solar Reviews

Putting in the system was painless, the process for setting up the contract was OK. The installation went fine. System looked great at the time. Over a period of a 18 months... I have a dead panel and Blueraven responds that we will have someone come out and correct that next week. OK... Nobody shows up. So I send emails and call and the next person acts like this is the first time someone is calling them. Someone will be out next week. NO SHOW!!!!! 3 Months later the guy shows up, put a different type panel on my roof than what I purchased and..... nothing. I call back and they say it takes a couple of days. A week later...I call back and they will send a tech out. No tech shows up. Ever. The panel is dead to this day. After installation support has been horrible. Over the last 90 days.... Last week I called in help because the whole system is offline and they tell me someone will be there "Tomorrow". No show. I call back and they tell me someone came out and let me look at the notes. I tell the guy, I have camera's around my property and nobody entered it. He then changes his toon and says someone will be out in 2 days. The guy shows up and literally reboots my system. Something I have done 8 times in the time they took to show up. He can't climb on my roof so what he does could have been done over the phone with me as remote hands. He says they will have to send out a tech.....3 week go by and no tech. Call BlueRaven and they tell me, "The ticket was closed after the onsite tech fixed the issue." The onsite guy has told me that he CANNOT fix the issue and another tech should come out. I asked why they didn't contact me when the system went offline because their sales guy said that they would. That they would know before I do. Their tech team tells me that they could not possibly monitor all the solar systems they have installed. He says this to a guy that literally monitors and manages Hundreds of Thousands of computer systems. At the beginning of this process I was happy with them. At this time, they will get no recommendations from me and I will be sure to tell everyone I know....do not use BlueRaven. If I could return this entire system and get my money back, I would. P.S. I reached out to Enphase, the manufacturer for another certified installer, and had a third party come out. They found and fixed the issue. BlueRaven....crickets.

At the front end they were great. They have a very clean and well laid out plan and are good about updating you at major steps along the way. I asked a lot of questions before signing the paperwork and early on in the process and the responses were clean and professional. My installation date was moved up to an earlier time (October 3rd, 2019) because they had an additional crew in the area. The install went fine and the crew that came in did a nice job and cleaned up well afterwards. Once they were gone, the problems started. I noticed that some of the panels weren’t communicating with the system. I called and they sent out a tech the next week. The tech told me that since I didn’t have permission to operate yet, they wanted to wait for inspection to be completed and then they would troubleshoot. The inspection was set for the next week so fine, I can wait. I get a call the day before from the Blue Raven inspection group saying that they want to push off inspection until the panels are in good working order. This back and forth nonsense goes on until mid-December when finally they decide to just go ahead with the inspection. The inspection didn’t pass because there was information missing from Blue Raven’s packet. I call and they are surprised that I didn’t get a packet from them but promise to fix it. Forward several weeks more and finally the inspection passes so now we can get the net meter install scheduled. By the end of the year, I have a net meter. I get permission to operate on January 6th and now I’m generating on 40% of my panels. There is a whole string (12 of my 20 panels) that still doesn’t work. I’m never notified of the next step until I call in. I’ve had 2 cancellations this month where I got less than 24 hours’ notice or no notice at all. Every time the tech comes out they claim noise or that they don’t know what is wrong. For the current issue which they say is noise (and possibly it is), they told me in December that they ordered a filter to install once inspection was complete. The claim for cancelling at the end of January was that they realized that they needed to order a filter so apparently they just didn’t feel the need to show up or call. Suggestions to Blue Raven Solar: • Get all of your departments on the same page. Early in the process I would get bounced constantly between the install team and the permitting team (and maybe others). One department would cancel an inspection or work citing the other group and wanting them to get their part done first. This went in a loop for some time with each one always delaying the other. • Assign an account owner (someone who you feel is with you through the whole process instead of getting someone random each time). It's painful to have to explain everything that has been going on each time I call in and nobody seems to feel a level of responsibility or have a grand plan other than to send out a tech. • Improve Communications. I keep getting promises that someone will call me back but I'll wait hours/days and still no follow-up. It's only after I call in that they move on any kind of next step. I have also had them tell me that a tech is scheduled for some date days away. That's great but I would still like to know when they're coming over to work on it. I shouldn't have to call in to get an update. That should be automatic. Emails or text messages should be able to be sent out when there is an update in the case and I should know what was being done to troubleshoot or what was found. • Have an escalation path. The tech they're sending could be very good or he could be not so great. If there are issues though, I feel getting more eyes on the problem is better than compartmentalizing. How about a group call with Blue Raven HQ, the tech, myself and maybe envoy/enphase to agree on a path forward.

We decided to go with blue raven back in April/May . They said it would be a month tops to get everything done and have it up and running. Well, it’s now October and they just barely put our panels on last week. I never received communication about when our inspection would be, so I called today and they had to re-apply for the permit because this process has been too long! So after it hopefully passes, then we can schedule inspection and then use it. It could take another month or so. It would’ve been nice to get solar during the summer. This company has been super frustrating. They have messed up with their communication, they sent wrong materials so we waited even longer, we had a no show from the installers and everyone blamed the other person for everything. It was literally one thing after another. The installation guys were fine, they did their job once they came. But everything else has been a headache. If I was to do this all again, I probably would NOT go with blue raven. I will try to update again when we pass inspection and get everything up and running. They told us we would produce 1% more power than we use, so we will see if they lied or told the truth.

Still waiting on Blue Raven to contact us!! Do your research before you go for Solar system. I'm sure there is much better and honest company out there. We have solar panels for few year now, and nothing has improved. We are still paying around the same amount ( about $ 300.00) in electric bill. We have been trying to reach out for them, with NO response!! It's frustrating to see the lack of response, communication, transparency this company have! The first contact was wonderful, a lot promises; good "stories" , awesome custom service until you buy it, after that, we found out the hard way that the most of information they gave us wasn't true. The installation was pain full ( they installed on the wrong side of the house and took then another month to fix it). But all this isn't our biggest problem with them . The biggest problem is we have a solar system that doesn't work, and no one to reach out!! I have been waiting, and waiting and waiting and I got nothing!!! Nothing but a expensive solar panels on my roof and a power bill that still cost exactly the same all year long just like before. Extremely dissatisfied and disappointed!! We gave them a chance , a lot of chances, now I'm ready to let our lawyers to handle this!!

Do your research and pricing before choosing Blue Raven. I have found another lie that Blue Raven has told me. I have done everything that they have said, paid all of my payments, sent in the $180.00 checks that they have sent me and put all of my refund tax from Federal and State towards my loan and because they charged me way to much (more that the other solar companies). $41,197.00 is what they charged. I have paid in $7,161.03 in 14 months and because I have not met the 30% (they promised that I would with my tax payments). My payments are going up to $258.85 a month. My electric bill was never that much. This company told me in the beginning that my payments would only be $155.00 a month, because that was what I was paying for electric at the time. The panels are not saving me any money, I am paying more to have them. STAY AWAY FROM BLUE RAVEN SOLAR.

The installation was fast and the system works great. However, here is the part Blue Raven has developed a Pinocchio nose. I asked our rep how the financing works. He said each month Blue Raven sends us a check for our average Rocky Mountain Power bill which is $59. Then each month we send a check for $89 to GreenSky for the loan. Each month. I asked him again repeating what he said. I asked if this is for the duration of the loan as I thought this was too good to be true. He said yes and repeated it all again. I repeated my understanding again. We went through this a few more times. We filled out the paperwork. For a year we received and deposited the checks. Now June 2019 I called to see where our checks are as it has been a few months of no checks. I was informed our 18 months was up. I asked what 18 months. Customer service said we were on an 18 month program. This was obviously the first I and my wife had heard of the 18 month program. They said we signed the agreement and there was nothing further they could do. Remember the saying about things being too good to be true? Yeah.

We had a great guy come over and talk to us about Solar and this company. We investigated this company thoroughly... My husband is an electrician who approved the design and I'm a CPA so I know that we would get the maximum benefit out of the tax credit. We were convinced it was the right thing to do. All the permits where complete and the system was designed in a timely matter. This was over a month and a half ago and we haven't heard a single thing since. We even had the cash ready to pay. We have tried to contact our initial salesman, he does not answer when we call or respond to any texts. I'm just flabbergasted; we were an easy sale. I'm starting to believe this is somehow a scam and because of our jobs we were too "informed."

I just signed for Blue Raven and have had some positives and a few negatives. First: the people whom are the face of the company (those who did the install and sales) were nice and pleasant to work with. However, often they came outside the appointment window in which they told us. Once we were told to expect people at 8:30 am and we had people at our door before 7:30. We had people come for appointments that we never scheduled. We also were told that there would be a grace period from when the solar panels become active to our first bill. THIS IS A LIE. They completed install of our solar panels around Nov 10th, 2016, because there were issues with inspection, we couldn't finish the inspection until beginning of December. We literally got the okay to turn on the panels AFTER our first payment came through. Not good business practice. The only reason I am giving this 4/10 is because of the people who installed and did the face to face portion of this business. Otherwise I would give them a 2.

The install went great. I needed the to come back and move the meter to get my trailer out they were there the next day no problem. When it came time to get tax info our talk to my sells rep, it was almost two months when I called blue raven and told them to tell my sells rep not to bother we were done with him. I still had some unanswered questions so I needed a new sells rep to contact me with some info I got a message to call him when I called I was put on hold then hung up on. Don't worry blue raven I will figure it out myself.