Dollar
Is This Your Business?3.5
4.4
Overall Score
Author: Kaitlyn Short
LAST UPDATED: January 30th, 2022
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The Good
- Low, competitive prices
- Available in 48 states
- Online check-in
Economy Price Range
Dollar's rates are extremely low and very competitive in the industry. Note: While they may have some of the lowest prices in the business, extras fees and taxes are sure to bring the price range up. Dollar offers a Best Rate Guarantee, meaning that if a customer finds a lower rate on another website that they will match the price and give a ten percent discount. Dollar also has a program for businesses, called Dollar 4Business. Dollar 4Business provides small- to mid-sized businesses with discounts, as well as waiving fees for multiple drivers or underage drivers, free rental points and more.States Available
Dollar locations can be found in 48 states. Customers can find a Dollar location in the majority of the U.S. There are some companies that have locations in all 50 states and others that only have locations in less than 25 states.Airports Locations
Dollar has rental counters at most major airports throughout North America. Almost anywhere you land in the U.S. and Canada, a Dollar site is there. Dollar has one of the highest number or locations available for car rentals, increasing availability and convenience for travelers.Toll Prepay Option
Dollar offers what they call PlatePass T, a toll pass you can order and prepay through their website during the check out process. This makes a customers' commute much easier and saves time compared to ordering it at the rental counter last minute. This also saves the driver from having to pay cash at toll booths and waiting in a long line to pay.Online Check-In
Dollar offers online check-in through their RapidRental check-in platform which requires a customer's driver's license, date of birth, and other vital driver's information. This speeds up the rental process without having to do it in person.The Bad
- Lack of transparency with cancellation policy
- Roadside assistance programs
- No instant return
Luxury Price Range
Luxury vehicle rates are average in the car rental industry. Some companies in the industry offer better rates for luxury cars.Cancellation Policies
Dollar does not appear to discuss a cancellation policy in their Terms and Conditions or anywhere on their website. You can cancel a reservation online, but we are not clear whether there are associated feeds or not.Roadside Assistance
Dollar offers their roadside assistance or Premium Emergency Roadside Service (PERS), as part of what they call protection packages-either the Risk Eliminator, Risk Reducer or Risk Freedom package. It's not the best option because you have to pay for a whole package to get one feature. Most companies in the industry offer roadside assistance for as low as $4.99 per day. Also, you can't know how much it costs until you contact the local rental location you plan on using. This is due to the fact that this service is not guaranteed at every location.On-Site Fuel Discount
Dollar does not offer an on-site fuel discount. If the traveler uses the car for less than 100 miles and fills the fuel off-site, they will only need to present a fuel receipt and not be charged a service fee.Instant Return
Dollar requires that you return the car in person. There is no instant return. Most companies make you return the car in person. Dollar customers should be aware that they will be charged a $20 fee for returning vehicles before their scheduled drop-off date and time. Some customers have even reported receiving an early drop-off charge for returning their car a mere twenty minutes before the scheduled time.The Bottom Line
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Abril Hunter Tallahassee, FL
My experience with dollar car rental was fantastic! Recently when I went on a trip to Atlanta to visit my grandmother I rented from Dollar car rental through Priceline. Everything went so smoothly. Once I arrived to the airport the Dollar car rental staff was unbelievably kind and helped me find the car in a timely manner as well as hear my concerns about car rentals as it something I’m off to nervous about. I used my car rental from dollar for a week and had no issues at all. The car was clean and full of gas when I went to rent and I returned it in the same manner. I can’t say enough good things about not only the customer service but also the efficiency of dollar car rental.
5 years ago
Eddie Rios Ogden, UT
As the name implies, Dollar car rental is great on economy. It allows me to get rentals for cheaper, for longer, and upgrades are more obtainable too. They have tons of locations for easy pickup and drop-off. Contract check out is also very efficient.
6 years ago
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Steve Jones Riverton, UT
If you're looking for a really affordable alternative when renting a car, look no further than Dollar rental. I am very pleased with my recent experience and the level of service they provided me, and will definitely be using them agains soon.
6 years ago
Anoushka Ahuja Orlando, FL
I got the best deal at dollar rental and the customer service was amazing. there wasn’t any long waits at the line when trying to get the car overall a great deal!
4 years ago
Jason Burt Riverton, UT
Recently rented a midsize SUV on a trip to Orlando. The car was clean and worked great. The agent we dealt with was helpful and easy to deal with. The price we paid was very reasonable.
5 years ago
Brette Draper, UT
On our trip to Hawaii we ordered a car from dollar because it was the cheapest, we were very happy with it, and were able to pick it up quickly as well as drop it off quickly giving us time to catch our flight home
8 years ago
Brittany Bray Springville, UT
We just used dollar rental in Hawaii. They were great to work with us. Easy to work with. I was very happy with the price also.
7 years ago
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Christi Gilbert Gettysburg, PA
Dollar is usually the lowest price for the same vehicle compared to all the other car rental places.
5 years ago
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J B Sandy, UT
For the price, you can't beat Dollar. I frequently book them along with my flights.
4 years ago Edited January 21, 2022
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Shawn American Fork, UT
Dollar is always friendly and easy to work with. I have always been satisfied with the service.
7 years ago
