Dollar

This is my ongoing story of their counter staff falsely informing me of ‘mandatory policies’ That I must agree to pay for or else I won’t get my vacation car. “My confirmation number is ********** I have been asked to send you a private message to discuss my complaint. I emailed full details of my complaint in but nobody was interested in dealing with it. I came over on vacation from the UK, and clearly made it obvious that I was a UK citizen, I was quoted a price that I was told didn’t need anything else adding to it. Then when I got to the counter a very forceful woman told me that I must purchase additional insurances and that I wasn’t eligible for the price I was quoted and charged more than double what was remaining on the loan. I questioned it at the time but was told that my price was only valid for US citizens and not for overseas visitors. I feel as though I have been robbed, and sold a false story of what I could have. Had I realised that this was how you operated your business, then I would have used another company. I’ve only chosen to use Facebook to complain as you have ignored m for a week now through usual channels I await your response. How long do you think it will take your team to investigate? I also have pay by plate tolls to settle from my return to the airport as there was no other way to get there other than on the toll road, and I can’t access information on how to pay them fl fore you add even more charges. I didn’t buy your service as I only needed it for the last hour of my holiday and didn’t want to be charged for 16 days just for that small section of my trip Hello Damon. I sincerely regret any misunderstanding. After reviewing your concerns, I can confirm the daily rate quoted did not change. However, the service for Liability Insurance Supplement is optional and was accepted on your rental agreement. The charged billed are correct and no refund is warranted. -Ross I am not happy with your explanation. The liability insurance was not optional as your staff member told me that it was mandatory that I take it as I was not allowed to take the vehicle without it as I was from the UK. She also said that I had to sign the documents to accept the charge or I could not have the car. She also tried afterwards to pressure me into paying even more for the fully comprehensive policy for yet another $600, the charge is not correct as I was given no choice but to take that policy, and you have now confirmed that the woman behind the counter blatantly lied about it to me to make me pay extra. I can only assume that she gets bonuses for all the extra charges they sell. The process is disgusting and this response from you just goes to show how that the issue is systemic throughout your organisation. Your delays look like another excuse to not own up to the shady practices that your company operates. If you are not willing to give me back the forced sold charged then I have no choice but to make this situation public so that no others suffer this level of deceit and theft of their highly valued “Dollars” Damon, I assure you that your concerns have been noted and forward to the appropriate management team for further internal review. Unfortunately, we are unable to reconstruct a conversation that takes place at the rental counter so we must rely on the signed contract. While this is not the preferred resolution, we do hope you can understand our position regarding this matter. -LuciAnna No I do not understand or accept your position. You are basically calling me a liar, to suggest that the conversation did not take place and that the signature that I was told I had no choice but to sign by your staff member or else I would not get the car whilst my wife and 2 small daughters waited with all our vacation luggage is the only method of verifying what took place. Your standpoint allows your staff free reign to rip off all customers for as much as they choose to with no risk of repercussion as you will always side with them with the standpoint that the signature confirms they behaved appropriately and not in the deceitful and underhand manner I which they do in fact operate. I am truly disgusted that in a country which prides itself on customer service you allow such practices to take place freely and with the full support of the organisation. I will pursue this to whoever I need to to ensure this practice is exposed and your staff acknowledged as the deceitful people they are, and your organisations happy support and encouragement by way of commissions of their behaviour” This is ongoing as all they do is ignore what I say, then make me wait at least 24 hours for a response regardless of how quickly intent to them now I find out that despite my asking you numerous times about paying the tolls before you rip me off even more for that too, you’ve ignored every single request for that information and now taken another £35 from me for a $6 toll

We rented a car and picked it up at Atlanta Airport. It was reserved in advance. They told us what area to go to pick up the car. There were no cars available. Why reserve one? Several customers were walking around trying to find cars. The ones there all had problems. No one was there to help. As cars were returned,or showed up customers were grabbing them. Finally we were able to get one. The lady at the checkout was very friendly. We told her about our experience and she offered us a upgrade, but at that point we just wanted to get out of there. It seemed like no one cared or was willing to help other than the wonderful lady at checkout. I won't be using Dollar again!

We booked a car on rentalcars.com. From 10/03/16 Jacksonville Fl to 10/14/2016 Miami FL After the hurricane Matthew the front door got damaged ,so on October 8 2016 we drove to Daytona beach Rental Car Dollar to change cars. The staff consisted of two members, a manager and a clerk who refused to disclose their last names. They asked us if we smoked in the car and we said no. The clerk went to inspect the car to make sure we're telling the truth. On her way there she lightened up a cig and got inside while smoking. Makes you wonder how the car could possibly smell after such an unprofessional inspection or how likely would it be to find ashes inside the car? Anyway she then returned to the office and told the manager that we smoked in the car. After we pointed out that the clerk smoked during her inspection, which she later confirmed to be true, the manager clearly became embarrassed at the revelation and said she's gonna check herself. What she eventually found in the car was some sort of dust or dirt or whatever it was. No one could determine for sure what it was, however the manager could care less about any of our arguments and charged us a 300$ smoking fee for nothing. (Recently they returned back the said 300$ and charged 461$ instead.) There was virtually no evidence to support their claim, they didn't even bother to use a smoking detector. In my opinion this company should face legal consequences for extorting money from customers, especially because it seems that they don't even care about their own reputation.

Upon arrival to sunny, Southern California, the associate at the counter offered me a discounted rate for a convertible. I explained that since I was there for work and paying for the rental with my company card, I would need the vehicle upgrade fee to be charged to my personal credit card. He assured me that I could do so upon turn-in. This didn't happen. Further, when I called the customer service and billing line, I was told not only that they would not help me but that vehicle upgrade charges could never be charged separately. I begged for her help in whatever way she could offer it. She just asked if I had ever rented a car before in a condescending manner and reiterated that they would not change a thing. I've never experienced such poor customer service with any company in any industry.

I had a breakdown. I called for 2 days before somebody answered and was able to send out a tow truck. This company is a joke. Their breakdown service is all handled from overseas and they do not care. They said they would call back (three times) and they never did. They lie to you and do not care. I will never use them again after this trip. Company does not care and is run by clowns.

We called dollar and rented a car over the phone for a reasonable price my wife does all the phone and paper work. When we went to pick up the car I was to be the driver the lady said the only person that can drive the car was the person that booked it which was my wife well she doesn't drive. So they made us rerent the car at an exorbitant price. I will never do business with dollar again no matter how cheap they give me the car.

I reserved a car thru SW airlines. They qouted $225.61 plus $101.03taxes/fees for a total of $326.64. Dollar charged me $630.00 for the midsize(as qouted thru SW) car returned intact(unlimited miles).