We liked the listing features that Trulia has for its site users. Users can search via home address, city, state, or neighborhood. They then can see the homes listed in a map, photo listing, or list format. Information about the home includes the following:

Multiple photos of the home's exterior or interior.
Demographics about the urban area where the home is located.
Natural hazards, including floods, earthquakes, and wildfires.
Crime density for the urban area.
Pricing information on the home, based upon past and current public listings.

Trulia's information is much more detailed than the information available on Zillow. We particularly liked that each listing had a realtor attached to it. With each listing, there is information about who holds the listing and the name of the realtor agent. The site user can then use the "Request More Information" button to send a personal note to the realtor. Trulia's transit listing is also a useful tool. The transit score is taken from www.walkscore.com. If a home has a score of 50 or higher, the area is pretty well served by public transit. The listing on Trulia's website also provides sources of public transportation hubs that are located nearby. Overall, we felt that Trulia gives site users the best "picture" of the neighborhood where a home is located. Trulia's information about crime stats helps a user get a picture of the crime in a neighborhood. Also, the ratings about schools are compiled from the GreatSchools ratings. Overall, the website does a good job of giving a prospective homeowner facts about making an informed decision about a new home. We also liked the Trulia apps. The apps offer the same features as the web site, in terms of search listings, photos, and information, such as the transit score and walking score.

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The Bad

Complaints
Lack of support for site users

There were many red flags about Trulia.com. We were particularly concerned about the complaints from real estates who had been "deceived" by Trulia representatives on the phones. The complaints mentioned that Trulia didn't provide them with the leads that had been promised during the real estate agent's purchase of services. Realtors had been promised high levels of leads from zip codes where the housing market was "hot," but many realtors complained about not getting the number of leads that they had been promised. Also, most of the complaints for Trulia came directly from realtors. Overall, Trulia seems to not get prospective buyers set up with a realtor as their website promises. We were also concerned about the lack of support for site users from Trulia. Trulia doesn't have a live chat support feature, nor is a toll free number listed in the help section of the web site. Customers only have access to a knowledge base and email support form. This is a detriment to customers that might have questions regarding a particular listing on the website. Also, there is not direct contact information provided for how to get in touch with the realtor who is in charge of showing a property. Users have to fill out a form on the listing in order to be contacted by the realtor. We feel that providing direct contact information for the realtor for a provider might help both the realtor and the prospective homeowner get the ball rolling when it comes to purchasing a new property.

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The Bottom Line

We would recommend Trulia as a website for customers who might want to get in touch with a realtor for a listed property. Here are the things that we liked about Trulia overall.

Detailed crime information for a listed property.
Photos and pricing information about a particular property, as well as maintenance prices listed for condominiums, townhouses, and other rental properties.
Transportation and amenities for a listed property, providing information on public transit hubs and businesses listed in proximity to a property.

The best information available in the online real estate sector for schools that are located near a home, including the school's GreatSchools rating.For realtors, however, we'd pass on some caution before paying for listing properties with Trulia. Many realtors complained about not getting leads from the website as promised. Before subscribing to Trulia, realtors may want to fully investigate the "promises" that Trulia does not always keep. Also, our review of Trulia's website reveals that they may not provide the best connection between realtors and prospective homeowners that is promised on the website.

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User Reviews

Star Rating

3.9

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71 Reviews

Review Breakdown

5 grade

49%

4 grade

25%

3 grade

2 grade

1 grade

20%

Sentiment Criteria

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Joyce Arling Hinsdale, IL

They say the third time is a charm and I could not have asked for the most amazing charm in Karen of the Oak Brook office of Coldwell Bankers. Karen showed a talent and imagination in promoting my property. She listened to my suggestions, returned call and texts promptly and was present every time there was a showing. She learned every detail of what my property had to offer and made sure that prospective buyers knew them. She never became complacent in her pursuit to sell my home. I have recommended Karen to three of my friends who all have had nothing but good things to say. I highly recommend if you are going to sell or buy a home to use Karen because you will be very happy customer. Mrs. Joyce Arling of Oak Brook, Illinois

10 years ago

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FlowerPower Mesa, AZ

I love the app and the website. I was using it for years and ended up finding house/realtor thru it. very easy to use, the tools and parameters are great and make the search sufficient. I tried out other apps (Redfin, Zillow...) but always coming back to Trulia. Just love the way it works, and it was super easy to get help when I found a house I wanted to see. The connected me with a great realtor in the area. The downside is just the same. Somehow it's so easy to ask for them to contact you, that without paying attention, happened more then once, I requested them to contact me. But no big deal, still LOVE the app/website and use it on a regular basis.

4 years ago

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Taylor Hall Los Angeles, CA

Truila is so so so useful! I used it when my husband and I were searching for a little house. It was great to see all the different options on the map according to what we wanted. One of the greatest features is the ability to see the rating of nearby schools and the crime rate level. Sometimes I use the app to do research without even looking for houses!

5 years ago

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Luke Swierczynski Troy, MI

I love the web design of trulia is intuitive and makes the home finding experience easy in looking for properties that fit your wants and needs. Always helps to work in junction with a realtor as well though!

4 years ago

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Morgan Tennant Rexburg, ID

My favorite aspect of Trulia is that you can save your searches so you don't have to come back to it! It makes home shopping much easier when you can compares pre-saved homes.

5 years ago

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Audrey Macfarlane Dallas, TX

I love surfing through real estate sites as I often invest in properties. Out of everything I've used, Trulia has turned out to be my go-to. I love how the homes are displayed, the extra information they offer, and the quick customer service replies. Overall a really great company that I appreciate making my life easier.

4 years ago

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JJ Jenkins Phoenix, AZ

Trulia is a very reliable company to use when you are searching for a property to buy. Their site offers maps of neighborhoods and houses listed by proceeds in the city that you are interested in living in. They tell you when the property that you are interested in is pending , under contract, or still available to make an off on.

4 years ago Edited January 3, 2022

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Ashlyn Elwood Roswell, GA

Trulia is awesome! Their website lays out all possible homes in a way that is super easy to navigate. There's a map, prices, and the main details such as how many bed/bath listed before you even click on what you're interested in for more detail. Very well organized!

4 years ago

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Karen Torino Tallahassee, FL

Trulia is great for looking at homes. I have used it to gage average home prices in cities I am interested in living in and have also helped a family member find a house through this site. Usually there are plenty of pictures to look through, it is easy to schedule tours, and there is a lot of information provided about the neighborhood.

4 years ago

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Anne Sainsbury Orem, UT

I have used Trulia for the past 2 years as I have been looking to buy a home. I have downloaded the app and enjoyed the quick and easy way to search for homes within a specific radius. I also signed up for saved searches so that I would be alerted of homes that fit my specific criteria (beds, bath, price, acreage) which was super helpful!

5 years ago

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Tiffany I Gaithersburg, MD

Trulia is a great option to see what’s on the market - not just what’s for sale but also properties available for rent. I needed a single family for a short term lease and reached out to the agent through Trulia. All property information and pictures were right there on the site.

5 years ago

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Morgan Knight Salt Lake City, UT

Trulia was a fundamental part in helping us find our home in one of the most crazy housing markets in history! I love how we could see an estimate of how much our monthly mortgage payment would be on the page where the homes were listed and how easy the interface was!

5 years ago

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Emily Swierczynski Waterford, MI

Love the Trulia app for searching for homes. I get alerts when new listings appear in my area. It's too bad the market is where it is- we've had to pass up on so many beautiful homes!

4 years ago

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Rebecca D

Love this app for searching for properties. Whether looking for a rental or to buy this company is amazing. I love the way the filters can help you narrow your search making looking for a home easier and faster.

4 years ago Edited January 3, 2022

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Cynthia Landing Forest City, IL

I tried using Trulia seeking a realtor they are very informative by giving the description of the properties on the internet ; however their downfall is not getting back in touch with you in a timely manner

4 years ago Edited January 3, 2022

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Mary Alice M. Orem, UT

I love the convenience of the using the Trulia app. It updated super quickly which helped us be one of the first people to put an offer in on our house. I like how you can set filters, and it is super user friendly.

5 years ago

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Yolanda Queer Shelley, ID

Trulia is my favorite website to use to find apartments. They have an option to save your search and that makes it easy to compare listings.

5 years ago

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Queen Shavy Miami Beach, FL

This app has almost every available apt rental on their website. I like that I can select specific filters and then move around the map to see all available properties.

4 years ago

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Erik Lewis Minneapolis, MN

Simple search interface allows you to find what you are looking for when moving to another area. I use it to avoid having to use a realtor whenever possible in a move.

4 years ago

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Yuli Gallardo Delray Beach, FL

I love Trulia online and their app. I am in the process of moving and this app is always very helpful and my go to when doing home searching.

4 years ago

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Alex Gohlke Troy, MI

Trulia is easy to use. lots of filters makes it easy to find that perfect dream home. and even easier to set up tours both in person and virtual

4 years ago

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Carla Lewis Walled Lake, MI

Trulia is a great resource not just for researching property but gaining knowledge about buying and selling real estate.

4 years ago

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Trulia works great. I use it to look for houses. The filters are great to find a house to fit your preferences. I like to filter by lowest price

4 years ago Edited January 12, 2022

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Kyshah Bagley Columbus, OH

I love this site! I usually find a lot of houses within my budget and they are very up to date with everything.

4 years ago

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Pamalita Denver, CO

We use Truia every month and add daily available units we have coming on the market. Good and reliable.

4 years ago

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Aubrey Dallas, TX

Very good! Fantastic design, good customer service and quite frankly it's just plain fun to surf around on the app!

4 years ago

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James Stone Manchester, MD

Love the information that it provides. Provides great detail about the homes for sale.

5 years ago

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Ashley Blosil Kennewick, WA

The homes seem to be updated quickly, great to use, and easy to manage. I've enjoyed it.

5 years ago

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Cat Alexander, AR

Finding the perfect home can prove difficult. Trulia made it easier with up to date information.

6 years ago

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Letmeholdsumtng Fort Worth, TX

For me it's the most accurate reantal and leasing site on the web.

4 years ago

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Tiffany Robinson Richmond, VA

I really like Trulia the have a lot of great apartments for cheap

4 years ago Edited April 4, 2022

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Laurie Carter Concord, NC

Pretty easy to navigate and use. Shows current info. No complaints

4 years ago

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Heather Novus Palm Bay, FL

Easy to search for homes and sale history.

4 years ago

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Michelle McC Chicago, IL

Accurate listing and home value estimates

4 years ago

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Sheena

Love the detailed information on properties

4 years ago