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5.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: March 25th, 2022

PetSmart boasts being the largest specialty pet retailer for all pet services and solutions. The company employs about 55,000 associates and operates in more than 1,600 pet stores in the U.S., Canada, and Puerto Rico. PetSmart offers competitively priced pet food and products in-store and online. 

PetSmart also provides pet services such as the PetsHotel and Doggie Day Camp. The company actively supports pet adoption through its partnership with the non-profit organization, PetSmart Charities. PetSmart invites more than 3,700 animal welfare organizations to bring adoptable pets into its stores to increase their chance of finding a forever home. Through its in-store adoption program and other events, PetSmart has facilitated more than 8 million adoptions. 

In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.

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The Good

  • Pet Products
  • Pet Services
  • Learning Center

Pet Products

PetSmart’s website offers a wide variety of pet products for all types of pets. Pet owners can shop for dogs, cats, reptiles, birds, and other small pets and find just about everything their pet could need. Customers can find:

Dog Supplies

  • Food and Treats
  • Toys and Apparel
  • Dental Care and Wellness Products
  • Flea and Tick Medication
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Cat Products

  • Cat Food and Treats
  • Toys
  • Litter and Waste Disposal
  • Crates
  • Beds and Furniture
  • Bowls and Feeders
  • Collars, Harnesses and Leashes

Reptile Merchandise

  • Habitat Accessories
  • Habitat Decor
  • Starter Kits
  • Food
  • Light Fixtures and Heating Lamps
  • Bedding 

Bird Products

  • Food and Treats
  • Cages and Stands
  • Litter and Nesting
  • Toys, Perches, and Decor
  • Grooming
  • Health Care
  • Cleaning and Odor Control
  • Wild Bird Food and Supplies

Small Pet Supplies (hamsters, guinea pigs, rabbits, rats, mice, etc.)

  • Food, Treats, and Hay
  • Cages, Habitats, and Hutches
  • Litter and Bedding
  • Cleaning and Odor Removers
  • Toys and Habitat Accessories

PetSmart also offers numerous books and DVDs on various topics. These information books offered are a unique positive for PetSmart. They provide helpful information for pet parents looking to train or how best to take care of their furry friend. 

Pet Services

PetSmart locations offer a variety of services:

Grooming

PetSmart claims that their academy-trained Pet Stylists have over 800 hours of hands-on grooming experience. PetSmart offers complete bath, haircut, and walk-in grooming services. Dog owners can sign their pup up for a groom or a bath depending on their needs. Pet owners can schedule an appointment online.

PetsHotel

PetSmart’s PetsHotel is available for cats and dogs whose owners are going out of town. Dogs can stay in either a standard guest room, an open-air atrium that is cleaned and sanitized daily, with hypoallergenic bedding. Or there is a private suite room, for a more private environment, the rooms are each cleaned and sanitized, have a raised cot and have a TV tuned to pet-themed shows. Cats can stay in the Kitty Cottage, and if two cats are brought in, cottages with connecting doors are available.

Doggie Day Camp

Sometimes pet owners can’t spend all day at home with their pets, even though that’s probably what they’d rather be doing. The PetSmart Doggie Day Camp is a fun and safe environment where pets can play. The camp is open 7 days a week, a Full-day includes up to 8 hours of indoor play, while the Half-day consists of up to 4 hours of indoor play. 

Dog Training

PetSmart dog trainers use positive reinforcement techniques for training. However, pet owners should be aware that there are some requirements for attending a class:

  • Age Requirement - Puppy classes are for dogs ages 10 weeks to 5 months old. There are beginner, intermediate and advanced courses for dogs 5 months and older. 
  • Vaccinations - DPP (Distemper, Parvo, and Parainfluenza) and Rabies vaccinations are required for any dog over 4 months old. Owners must have proof and provide it during the first class.
  • Behavior - Aggressive dogs are not permitted to classes. If owners are unsure about their dog's behavior around other dogs or people, they can schedule a free 15-minute evaluation with a trainer to determine if a PetSmart training class is the right fit. 
  • Class Time - In each group, there are about 4-10 dogs, and each class is 1 hour for 6 weeks. 
  • Missed Classes - Pet owners can contact their trainer to schedule a make-up class. PetSmart can also put a class on hold—for up to a year (if a break from training is needed). 
  • Gear - PetSmart recommends that pet owners bring small treats to class every week, as well as a chew toy or blanket. Any flat, rolled, or no-slip collar, face collar, body harness or no-pull harness works great for the class. Also, a 4-foot to the 6-foot non-retractable leash is approved. There are no choke chains, prong or pinch collars or electric collars.
  • Human Dress Code - Pet parents should wear comfortable, non-slip shoes. 

Veterinary Care 

PetSmart and Banfield Pet Hospital are offering new clients a free office visit and veterinary consultation. Customers can fill out a short form, print off the coupon*, and bring it to their appointment. 

Adoption

PetSmart strives to find animals their forever home, and they believe in the power of adoption. Because of this, PetSmart never sells cats or dogs. Combining its efforts with PetSmart Charities, the company helps save over 1,300 pets a day through adoption. 

Learning Center

PetSmart’s Learning Center provides new pet owners and experienced pet parents with hundreds of articles about their pets health, happiness, and safety. For customers looking for specific information, there is a learn by pet option. 

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The Bad

  • Varied Availability and Pricing
  • Shipping Costs

Varied Availability and Pricing

Customers may notice that pricing and product availability in PetSmart retail stores may be different the online site. PetSmart terms and conditions state, “Online prices, offers, and selection may vary between our retail stores and Sites and are subject to change. We reserve the right to limit sales, including the right to refuse sales, to resellers.”

Shipping Costs

At checkout, customers will be able to select a shipping method, and the shipping costs are based on the product ordered, and the chosen method.

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The Bottom Line

PetSmart presents a wide variety of pet products and services. PetSmart also offers, in-store pickup for online orders and the option to return items directly to a retail store. Although, customers may be frustrated by the varied pricing and availability and shipping costs PetSmart offers other appealing aspects.   

The Doggie Day Care, Kitty Cottage, PetsHotel, and the Dog Traning Classes are helpful features for busy pet owners. Another great aspect of PetSmart is its dedication to pet adoption. The company has partnered with more than 3,700 animal welfare groups across North America, and 1 out of every 10 adoptions in North America happen at a PetSmart Charity Center. Recently, PetSmart Charities donated $1 million to support and help pets in need due to Hurricane Michael.

*Valid for new pets. Cat or Dog only, other restrictions apply.

Check out our top-rated Online Pet Stores and compare prices, shipping fees and products.

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Star Rating

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4.2

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199 Reviews

Review Breakdown

5 grade

50%

4 grade

32%

3 grade

9%

2 grade

2%

1 grade

8%

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Amanda Smiley South Elgin, IL

I want to give a shoutout to an amazing woman at the @PetSmart in South Elgin, Illinois. I took my dog in for a brand new toy to cheer her up as she was just diagnosed with cancer. Jackie instantly helped us walk around with her. She followed us around with treats for Roxy. My dog absolutely fell in love with her. She let my dog hug her, kiss her, jump on her, and eat out of her hand. This is the most energy we’ve seen in a couple months. She continued to give her love to my dog the whole time. I’m so thankful for this experience and the happiness I was able to see in Roxy again. She didn’t even want to leave the store. Thank you Jackie! Roxy is your biggest fan! We hope we can bring her in to see you again soon.

7 years ago

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Mario Martin Montgomery, TX

I'm the proud owner of 2 dogs. One weighs 115lbs, and the oldest dog weighs 12lbs. It's not always convenient for me to shop for food, snacks and treats. PetSmart online shopping offers me the convenience of shopping for all my pet needs at my own time. PetSmart also offers great specials, and discounts on pet food, snacks, medication and other convenient pet services all conveniently online.

4 years ago

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Beth Reno, NV

I dashed into Petsmart after a work meeting that went too long, stressed about buying textbooks for the semester, and about needing more kibble for my high maintenance cat, on top of chemicals for my fish tank. Shane smiled, greeted me, rang up my supplies with lightning speed, and saved me money with price matching. Suddenly my stress was gone. A ray of sun appeared overhead. I was filled with goodwill toward my fellow man. I floated across the parking lot like an air balloon of joy. And I even made it home in time for lunch. Shane is amazing. Keep Shane.

7 years ago

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Desiree Pleasant Grove, UT

PetSmart has everything you need for your pets! There's a lot of variety of toys, treats, and pet food that I like to get for my fishes and rabbits. I always go to PetSmart and I love the animals that they have, my family and I always like looking in the store to see them.

5 years ago

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Eddie Rios Ogden, UT

PetSmart is a wonderful source for all of your pet needs. They have everything for all kinds of pets. For our dog, she never went without because PetSmart offered great selection and great prices. Home delivery or store pick up made things very convenient. And the grooming services were first rate. PetSmart is a winner!

6 years ago

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Beverly Schacher Long Beach, MS

I ordered a pet door frame online from Petsmart for approximately ten dollars. It ended up being the wrong size so I called the customer service number and they refunded my money without me even having to send it back or return it to the store.

6 years ago

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J. Whelan Long Beach, MS

I never thought I would use much online PetSmart shopping, but I do. There are certain treats and products that I will only use for my pets, and often times in the store they are out. I can always find them online and have them shipped to me. I also like their grooming service in their online store. I can set my dog's appointment for whichever groomer and time that is available. I think this is my favorite part of PetSmart online, how easy it is to get a grooming appointment with my favorite groomer.

6 years ago

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Brandie Rudy West Jordan, UT

I love everything about PetSmart. We use their services on a regular basis for our dog Gracie Jo. I love all the services they provide especially bathing, doggy daycare, and hotel services. I trust them with our dog and know that they love her like we do. I also love the online option for PetSmart . They have a user friendly website and an iPhone app that keeps track of my treat rewards and makes it easy to book an appointment or order anything with a few clicks. I recently ordered two items and it was so easy and delivered right to my door. What could be better?

7 years ago

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Jaime American Fork, UT

I recently purchased a dog kennel online to be picked up in the store, and it was so easy! The online price was even a little cheaper than the in store price, but they told me they would have honored the online price even if I had bought it in store. I ordered it online, and they emailed me when it was ready to pick up, and the employee brought it to the front of the store for me. So convenient! And the employees at PetSmart are always friendly and willing to help.

7 years ago

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Alyssa Lopez Gilbert, AZ

PetSmart has a wide range of products perfect for pet emergencies that can be picked up from your local store at a discounted price. They have several brands that supply similar products, and they are easy to compare based on the thorough descriptions and customer reviews. It also shows how many of each item are in stock at nearby stores and estimates in-store pick up times. It is a very convenient place to shop for everyday pet items, cleanup, and specialty treatments for your animals.

7 years ago

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Maya Lewis Pleasant Grove, UT

The PetSmart workers and environment makes it my go to store with any of my pets needs. The workers have helped me with any and all of my questions about food and diet with my dog. I have bought animals from there and they live for a long time due to the fantastic care they got while there. Their cages and the store are always clean and welcoming. They have everything I need.

7 years ago

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Anoushka Ahuja Orlando, FL

I love shop shopping at Petsmart and love using their online website I use it for setting up grooming appointments and also buying all my pet toys and pet food. they have a great selection!

4 years ago

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Luke Swierczynski Troy, MI

PetSmart generally has a better selection of healthier dog toys available then their competitors which is what usually brings me in. Associates are always super welcoming of your pets.

4 years ago

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Dorrie2001 Mobile, AL

Very nice pet store, tons of animals to select from. Workers are very helpful and inform you on everything you need to know. Great selection of animal products to choose from too!

6 years ago

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Zac Cannon Long Beach, MS

PetSmart always has what we need for my dog and cat. The grooming salon is great and my Husky, Laska loves the groomers here. They always have the food we need for both animals.

6 years ago

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Nicole Jones Sandy, UT

I really like ordering pet food and supplies online from PetSmart. As a young Mom who also works full-time, I am always on the go. I typically order my items online during work and then swing by my local PetSmart on my way home. Their site is easy to navigate and I find this process super simple and convenient.

6 years ago

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Jada Urquhart Orlando, FL

I have a toy poodle and we take him to Petsmart for just about all of their services. We take him there for grooming, the vet appointments, and to get food and toys for him. We schedule all of our appointments online and it’s easy to use there website.

6 years ago

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Paige Baldwin Wellsville, UT

I’ve gotten a few things for my dog off of PetSmart and I have thoroughly enjoyed them, as has my dog. They are reasonably priced and ship quickly. Their website was easy to use and the checkout process was quick and smooth.

7 years ago

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Scott Orem, UT

I buy everything I need for my cat through PetSmart and have always been happy with the result. I get exactly what I order and what is promised and if I ever need to return anything they are more than helpful. I will continue to use them for everything in the future.

7 years ago

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Ashley Pleasant Grove, UT

I shop frequently online at petsmart.com. I like their point system because I get a free treat for my dog almost every time I shop. It is a great way to try out new treats as well. You even get a surprise treat on your pet"s birthday! Just set up your treats account for free and start earning right away!

7 years ago

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Reese Pleasant Grove, UT

PetSmart is a one stop shopping center online for all my pet needs. I like that is easy to navigate and easy to use. The online products are very extensive and I like the explanation of the product. Easy to buy and ship. If I have a problem with anything they also have great support.

7 years ago

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Mimi Jones Salt Lake City, UT

We bought a hamster with a cage and food. After a week, my 16 year old daughter was worried she couldn't take care of it so I took everything back. The customer service was great. PetSmart refunded me for the hamster, cage and food & bedding that had been opened. I will definitely shop there again.

7 years ago

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Erin Lindon, UT

We’ve bought all our pet supplies for our turtles and fish from PetSmart. We haven’t had any problems with our tanks or any of the equipment. A few of our fish died within a week of purchasing them and customer service offered a refund. Their customer service is helpful and friendly.

7 years ago

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Christy Suguturaga Orem, UT

Great selection and great sale prices! Everything a dog lover needs from puppy to good old dog. I have had to figure out so many things for our first pet ever and petsmart has been there for everything. Could not have gotten through the puppy years without them!

7 years ago

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janalee sanders Valley Center, CA

the PetSmart was great to order from and the site was easy to navigate. there was a huge selection of product and the prices were great. I liked that there were a lot of sale items to choose from as well. free shipping was an added bonus

7 years ago

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Cayla robinson Sandy, UT

Petsmart is the smart way to go they always have what I am looking for! I love the toys there and so does my dog ! I am looking to get another animal and I know that they will have everything I need to make the pet feel at home! Recommend!

7 years ago

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Shayla Hankins Lehi, UT

Petsmart is my number one one stop shop for my pets, they provide anything I need from hair trimmers to food to new pets. My family has 5 dogs and we always go to petsmart to get toys, food and more. The workers are kind and very useful helpers.

7 years ago

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Cori Jacobsen Ollerton Alpine, UT

We recently lost our dog to cancer. We made multiple trips in to Petsmart for various supplies. The staff was helpful and sensitive to all our needs. The Vet dept was very accessible and helpful in our time of change. I was able to shop and find all that I was looking for.

7 years ago

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maika Orem, UT

this is amazing company. Its amazing because of the prices, customer service and how they have more products than anywhere else. Normally i cant find this one cat litter anywhere else but here so i'm grateful for this company two thumbs up for this wonderful amazing company.

7 years ago

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Anne Marie Milne Layton, UT

PetSmart is a great animal store. They have everything you need for almost any animal so you only have to make one trip. The staff is very kind and peasant as well. I have never had any issues with PetSmart. Always great experiences.

8 years ago

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Anita pea Dallas, TX

Pet smart was an awesome choice to find my pets toys and food. The employees helped me find the perfect food and toys for my dog at a reasonable price.

6 years ago

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Mary Jones Louisville, KY

Holden, I'm told is very hard to groom but Christine did an excellent job ! Actually, it is the best I have ever seen Holden. I think Holden likes it too!

7 years ago

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SamO Las Vegas, NV

PetSmart is great! I like going there because the staff is nice but also let you have your space. They have animals and toys and food and accessories for animals as well. I would go again.

6 years ago

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Elizabeth Klemm Tallahassee, FL

I have one dog and one cat and PetSmart makes it so easy to get them everything they need to stay healthy and happy. They have so many clothes, toys, and foods to choose from at a great price.

6 years ago

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Kimi Bayles Sandy, UT

I ordered ordered a leash for my puppy, it was shipped and delivered in reasonable time. I ordered too large of a size, and petsmart exchanged it without any hastle. Great customer service!

6 years ago

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Nichole Hiatt Eagle Mountain, UT

I have ordered multiple pet supplies online from PetSmart and I've been pleased with all my orders. They shipped and arrived in the right time, and the items were exactly what I was expecting.

6 years ago

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Taylor Walker Tallahassee, FL

Pet smart is very smart. Everything is organized, the people are nice, and all the animals are cute. The items are all decently priced and last a long time. You get the most out of your money here.

6 years ago

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Kathryn Robinson Riverton, UT

My kids LOVE PetSmart and spend a lot of time looking at pets and supplies, both online and in the store. PetSmart employees are always very helpful and seem knowledgeable about every species of animals.

6 years ago

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Desi Pleasant Grove, UT

Petsmart's website is very easy to use. It is well organized. They organized it very well. It's pretty nice because my local PetSmart is miles away, so having this was easy as a click of a button.

7 years ago

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Rochelle Thompson South Jordan, UT

We have had our senior dog for two years now. I can always count on Pet Smart to have what I need for my dog. Good customer service!! Benson and I love going to Pet Smart!!

7 years ago

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Myah Smith American Fork, UT

I have always loved going to PetSmart for my fish food and my appliances. I would use online to make sure I got exactly what I wanted! Online is always in stock and it makes it so much easier to find what I need.

7 years ago

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MaKayla Christiansen Provo, UT

There online store was super fast and easy to use. I searched up what I was looking for and it came right up. I have a pet bird and it was super easy to add everything I needed to my cart and get the products.

7 years ago

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Shaylee Provo, UT

It is easy to navigate the website and find the things you need. They offer many different things but I especially enjoy the cleaning services they do for pets. Dog trainings are also good.

7 years ago

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Fernando Delgado Tempe, AZ

Love using the Petsmart online website to buy what i need for my pets and also easy convince option to setup any pet services like the grooming for my dog all on the online website.

7 years ago

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Jasmine King New Orleans, LA

I shop at both my local PetSmart and the online PetSmart, and the products always arrive in high quality for reasonable prices.

6 years ago

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Madelyn Norcross, GA

This place has many toys and necessities for my Boxer and cat! I especially love being able to see cats whenever I go to the back of the store.

6 years ago

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Carolina Arnaud Tallahassee, FL

Store 326! I take my dog to get groomed by Paige and he always comes home looking handsome and happy. Will never groom anywhere else.

7 years ago

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Alyssa Hansel Tallahassee, FL

I love PETSMART! The online site is great and easy to navigate. I can order food, schedule grooming appointments, and pick up my dog's flea medication all in a few clicks!

6 years ago

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Juliann Mecham Managua, MN

PetSmart is actually fantastic. They took care of my take well and I had no complaints. I thought that the store was well kept and had a wide variety.

6 years ago

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Asia Bui Gulfport, MS

We have a dog named Chewy and we get him his pet food from the petsmart vet company! He is very healthy and also loves the toys and treats he gets from there

6 years ago