Overview
Chewy
N/A
N/A
14 Years
PetFlow
N/A
N/A
Undisclosed
Ratings
Chewy
PetFlow
Reviews
Chewy
Reviews
PetFlow
Reviews for Chewy
Helpful Favorable Review
Kelsey Mclean
April 5th, 2022
Knoxville, TN
DETAILS
I will forever order from Chewy!! I accidentally ordered two litter boxes when I placed an order for my cat and dog. I was happy to return the extra and emailed Chewy.com as to how to go about doing so but was told by the company to donate it to a local shelter instead!! Any animal parent knows this is SUCH a better option and more companies should have this mind set!!
Helpful Critical Review
RocknRider
April 13th, 2022
Huntington Beach, CA
DETAILS
I placed an order for autoship. I got a msg that they "tried to deliver the order but couldn't ". Seriously? It's not like my doorstep has changed since the last shipment. When I called customer service, she was not only unhelpfuul, but also rude. Because of this, I will never use Chewy again. They've left me in a bind. And when they "couldn't" deliver, it leaves me in a bind. Their customer service reps should realize that
Reviews for PetFlow
Helpful Favorable Review
Judy Fred
April 15th, 2022
Narragansett, RI
DETAILS
The gentleman that assisted me this morning was wonderful. I explained needing to switch my recurring order from regular Origin to "Fit and Trim". He did it for me in the blink of an eye. This isn't the first time I have received extraordinary customer service from your company. Whatever you are doing, please keep doing it! (Oh yeah, clone this guy if you can!)
Helpful Critical Review
Kimberly Helbing
October 28th, 2021
Knox City, MO
DETAILS
Fedex will be the death of Petflow. Initially I became a customer of Petflow because they carried the Zignature brand; I live 2 hours from the nearest dealer so I found that the auto ship program worked for me….until recently. Over the past couple months I have not received my shipment on time, the first time it was a week late, and right now, my dog food has been sitting on a delivery truck since 10/19. It’s the 28th of October! I have cancelled my order and auto ship, as Fedex handles all their shipments, and Fedex service in my area is very poor.
The Final Word
Both Chewy and Petflow offer free shipping on any order over $49, but if you’re under you’ll be subjected to a flat-rate shipping fee. Petflow’s flat-rate fee is $5.95, which isn’t bad, but Chewy still has the lead with a flat-rate fee of $4.95.
Unfortunately, neither company ships to Alaska or Hawaii.
Petflow also doesn’t allow any returns on products that are under $10. If you do need to return an item, you’re subjected to paying a return fee (which will cost you anywhere between $5.95 to $14.95 depending on the original price of the item). Additionally, Petflow can only accept returns for items purchased within the last 30 days. Chewy is much more lenient with its return policy, as pet owners have 365 days to return unopened or unused items.
When it comes to customer service, it seems impossible to beat Chewy. This company is known for its lenient return policy, excellent customer service representatives, fast delivery times, and sending portraits of people’s pets in the mail.
Chewy and Petflow both offer an auto-ship program. This program allows pet owners to put their favorite pet products on a delivery schedule, which is great for pet owners who need to purchase dog food or cat food, but don’t want to have to drive down to a store every few weeks. While many consumers praised Chewy’s easy-to-use auto-ship program, a few Petflow customers had issues with the program. Several customers never received their shipment, a few struggled to cancel their auto-ship subscriptions, and others felt that it was difficult to add products to their cart.
Overall, we recommend pet owners shop at Chewy for their pet supplies.
