New American Funding

Quick, efficient and professional service. Friendly and supportive throughout the process. Cissy Bacon was just delightful to work with and I highly recommend her and this company.

New American Funding made the process of our cash out refinance easy from the start. I would highly recommend this company. A+service from the moment we contacted the company. Thanks again for a smooth transaction.

They work to get you a great rate, and the electronic signing makes everything fast and easy up until the notary comes to finalize everything. Sadly there's not much to be done about that.

The entire process with New American Funding was extremely easy. The team was professional, organized and on top of every step. The loan process through them was painless and easy and I can’t thank them enough!

Refinancing with New American Funding was fast, easy, and stress free. They had great customer service, and very good and competitive interest rates compared to other lenders. Will definitely recommend to others.

Roger effectively communicated throughout the entire process and made it a pleasant experience. Roger in my opinion went above and beyond in customer service and made it a personal experiance and not a cookie cutter project.

The process for refinancing my house was extremely smooth and seamless. Sean was very clear and up front about everything and was able to get me a great rate. I am so glad he was recommended to me!

Mr. M and his team made it possible for me to purchase my first home. It was a seamless and expedient process. Through this process, I became a homeowner and my quality of life has improved exponentially.

I have worked with Tom M and Doug K on two home loans now. I have found them to be dedicated and communicative. They have worked hard to make sure I've received a really good loan for my home purchases.

Every time I reached out with questions Halston with New American Funding was there. Awesome company to work with everyone was very helpful. Easiest part about buying my home. Very quick and easy.

Maria at Nations Lending did a wonderful job keeping me informed on our progress and what I needed to do to keep moving forward to complete my refinance. A pleasure working with her!

They did an amazing job with handling everything. They were able to achieve everything that I was hoping for. They were easy to work with and and they walked me through the whole process. I would highky recommend them.

New American Funding answered all questions completely and returned my calls/emails promptly. The entire process was painless and fast. I closed in 2 weeks and 2 days from initial contact.

My point of contact always returned my calls and emails in a timely manner. He answered all my questions and was very polite. The process was easy and quick. Thank you Curt for all your help.

New American Funding was suggested to me by a friend and was one of the best experiences of my life. The whole team at NAF was very professional and helpful. I would recommend NAF to anyone.

Lane C and her team are best in class. The level of care, attention and follow up provided made the process seamless. Keep up the good work. I will definitely be sending referrals your way 😄

I have had a great experience with New American Funding. They assisted me when I refinanced my home and I went through them again when I bought a new home this year. Easy to deal with no hassle.

This company had the best team working for me that I have ever experienced. They took all the stress, worry and confusion out of the process. I would recommend them to anyone.

New American Funding is the company we chose for our refinance. A) They offered us the best rate. B) I like that they fund most of their residential loans themselves and generally do not sell the loans. C) We had an absolutely top notch Agent who was our contact person and handled everything on our end through the entirety of the process. I can't say enough good about her. Having been involved in many different businesses over the years with much exposure to the differing levels of human relations in corporate America, she was one of the best experiences I have had of impeccable dedicated and successful customer service. Based on her service the company deserves 6 stars, on a scale of 5. Her name is Mia J and if you can secure her as your agent you will be assured of a good outcome, no matter what hurdles you encounter. D) Now the reason for the lower # of stars is that there were ongoing problems due to one of the members of the back room team, someone who lacked the experience and confidence and kept asking for documents over and over, slowing down the process, making rookie errors and pushing us into multiple extensions with point penalties. These were errors that were entirely due to either poor training or just poor quality control in staffing. Our agent, Mia J, was able to compensate for this problem initially but eventually she had to go over this persons head and involve multiple levels of management to push the loan through, yet management was unable to take responsibility and so chose to penalize both the customer and the agent for the multiple screw ups of one of their processing team. I was later informed that the assignment of the other members of a team are done randomly so even though the issues of this person were known, there was no way to choose another processor once assigned. Stuff happens in life and we try to roll with it, and Mia did an excellent job of compensating for her team members inadequacies but also managing to remain diplomatic with a person who was almost causing the company to lose a client, close a deal and causing people all around her to be pulling their hair out with the ineptitude. Management was able to acknowledge the problems and had to by involving upper management team in oversight, but in the end they could not take responsibility for their companies negligence and instead let the penalties all lie at their customers doorstep when they were entirely responsible. To me, being a longtime businessman this is a both a practical and an ethical affront to good business practice and customer service. So if New American is your choice, go with Mia J and cross your fingers that you don't get assigned someone who isn't up to the tasks in their job description. If things get screwed up, you will likely have to pay and management will only pay lip service to the problems in their own chain of command.