Name: Acopia Home Loans
Rating: 4.8

star star star star star

Randall T Beaty Nashville, TN

Joanie was very understanding and considerate to the times we're living in and the struggles and roadblocks it brought along, concerning the pandemic. I couldn't have asked for a better person for the job

6 years ago

Reply from Acopia Home Loans

Thank you for your kind words, Randall. We're so glad Joanie could help and took good care of you.

Aug. 20th, 2020

star star star star star

Liz Mattingly Norcross, GA

Jeff I was great, before meeting him Id actually encountered another Acopia agent who wasn’t. Jeff really takes the time to educate his clients and is always available in a reasonable timeframe.

6 years ago

Reply from Acopia Home Loans

Thank you for your 5-star review, Liz, so glad Jeff could assist. And yes, we think he's terrific, too!

Jul. 15th, 2020

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Marti Ham Port Saint Lucie, FL

Absolutely amazing staff by your side through the whole process!! The professionalism and knowledge of this team was a tremendous help in us getting our new home! I would recommend them to family and friends.

6 years ago

Reply from Acopia Home Loans

Thank you for your kind review & recommendation, Marti! And, congratulations on that new home! :)

Jun. 16th, 2020

star star star star star

Riley Hilderbrandt Winder, GA

Pam and her team at Acopia were amazing! This was my first time purchasing a home and they were extremely helpful in answering all my questions and making the closing process as easy as possible!

6 years ago

Reply from Acopia Home Loans

Thank you Riley, we appreciate you - and, welcome home! :)

Jun. 16th, 2020

star star star star star

Hunter Allen Rock Hill, SC

Loved how Greg and Calli took care of all of our needs. They kept us informed possible issues before they arose so we were never blind-sided. Extremely professional. I’ve already referred them to other veterans.

6 years ago

Reply from Acopia Home Loans

Thank you Hunter, we certainly appreciate your review and referrals - but especially want to thank you for your service.

Jun. 10th, 2020

star star star star star

Zann Weinberg Hialeah, FL

Working with Acopia made the whole loan process easy to navigate... they led me through step by step and didn’t let anything slip by unnoticed. Thank you to Whitney H and his whole team!

6 years ago

Reply from Acopia Home Loans

Thank you, Zann - we appreciate your kind review!

Jun. 10th, 2020

star star star star star

Lindsey K Asheville, NC

Cameron L is a pleasure to work with. You can tell he really enjoys his job and also really enjoys helping people. He made me feel comfortable to ask questions and continues to help post refinancing.

6 years ago

Reply from Acopia Home Loans

Thank you, Lindsey - and yes, we think Cameron is terrific, too! We appreciate your review!

Jun. 2nd, 2020

star star star star star

Mario Vera Marietta, GA

The Acopia Home Loan team was very helpful. My experience with them was exceptional. They completed things quickly, communicated well, and had positive attitudes. I highly recommend them.

6 years ago

Reply from Acopia Home Loans

Thanks so much for the kind recommendation, Mario! So happy to help!

May. 11th, 2020

star star star star star

Alicia Graves Clarksville, TN

Acopia has been absolutely amazing to work with! I could not have had a better experience. Everyone on their team has been so friendly and easy to work with, they made the process such a breeze!

6 years ago

Reply from Acopia Home Loans

Thanks Alicia, we really appreciate your kind words and review! Thank you for choosing Acopia as your lender!

May. 11th, 2020

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Scott Gibson Marshville, NC

My wife and I feel that Bruce and his team were a great help from start to finish and we can't thank Bruce enough for helping us become homeowners. I would recommend Acopia to anyone looking to purchase a home.

6 years ago

Reply from Acopia Home Loans

Thank you, Scott, we really appreciate your recommendation (Bruce is the best!)! Congratulations on your new home!

Apr. 3rd, 2020

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Ronnie Almond Atlanta, GA

Billy took real good care of us. He gave us step by step instructions on what we needed to do to get our credit score just right for the house we wanted within a year. Very professional and easy to work with.

6 years ago

Reply from Acopia Home Loans

Thanks Ronnie! We're so glad Billy was able to help you through your journey home - and a big congratulations!

Mar. 27th, 2020

star star star star star

Christopher Rapp Clarksville, TN

Jeff Stine and the entire team at Acopia we’re fantastic to work with. If you have a choice between a local lender and a big company go local. Rates were much lower than all the big lenders.

6 years ago

Reply from Acopia Home Loans

Thank you so much for the kind review, Christopher! We're so glad you chose Acopia as your lender :)

Mar. 12th, 2020

star star star star star

Ranae Kelley Atlanta, GA

Patrick Kelly is always wonderful to work with. He breaks things down so you understand what is needed and what is happening with the numbers. Things get done quickly and move forward easily as well.

6 years ago

Reply from Acopia Home Loans

Thank you, Ranae, we're so glad Patrick took such good care of you!

Mar. 12th, 2020

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Angela Helen, GA

Patrick was amazing helping me secure my home loan. He was very knowledgable about my particular type of loan and what was best for me. He went above and beyond every step of the process! I highly recommend him!

6 years ago

Reply from Acopia Home Loans

Thank you, Angela - we're so glad Patrick was able to take good care of you!

Mar. 12th, 2020

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Kendall McBeth Plainfield, IL

Very professional in the transaction. The information was very timely and the portal made uploading documents very easy. The process was very quick. Ended up with be a great rate.

6 years ago

Reply from Acopia Home Loans

Thank you for your review, Kendall, and thanks for choosing Acopia as your lender!

Feb. 26th, 2020

star star star star star

Eric Douglasville, GA

My experience with acopia was that of ease. The process went very smoothly, I had no complaints at all. They were very helpful at every turn and moved the process along keeping me informed all the while.

6 years ago

Reply from Acopia Home Loans

Thank you, Eric, it was our pleasure to assist!

Feb. 26th, 2020

star star star star star

George jarvis Atlanta, GA

Outstanding experience working with highly trained professionals who always provided wonderful customer service.I would highly recommend this company to anyone interested in home mortgage financing.

6 years ago

Reply from Acopia Home Loans

Thank you so much for your kind words and recommendation, George!

Feb. 26th, 2020

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Alan Hendersonville, TN

This is the second time we have used Acopia. First time was the purchase Of our house and this time was a refinance. Both times they were great. Very friendly and helpful through the whole process.

6 years ago

Reply from Acopia Home Loans

Thanks, Alan, for the kind review. We certainly appreciate you!

Jan. 7th, 2020

star star star star star

Mary Kentos Dawsonville, GA

All people work together in an efficient manner. Information sent for signature is timely and easy to complete. Friendly and respectful in all correspondence whether personal or written.

6 years ago

Reply from Acopia Home Loans

Thank you for your kind words, Mary. It was our pleasure to help you!

Dec. 17th, 2019

star star star star star

Jesse Levangie Port Charlotte, FL

I bought my original loan and refinanced with Acopia. Both times it was the easiest process. Whitney H was attentive and it really seemed like he cared about me getting the best deal possible.

7 years ago

Reply from Acopia Home Loans

Thank you, Jesse! (Whitney is great) Thanks so much for choosing Acopia as your lender.

Oct. 15th, 2019

star star star star star

Samara Harrisburg, NC

We have used Acopia twice first to purchase and then to refinance our home. Both experiences were great. Kelly and her team have always been nothing but helpful. Would highly recommend her and Acopia.

7 years ago

Reply from Acopia Home Loans

Thank you, Samara, it's been our pleasure. We appreciate the great review and for choosing Acopia as your lender of choice!

Oct. 14th, 2019

star star star star star

Cindy Andrews

Acopia staff are the best. They work with you and makes sure your getting the best that works for you. Friendly, courteous a phone call I never want to miss. Have your best interest at heart.

7 years ago

Reply from Acopia Home Loans

Thanks Cindy! We're so glad our team could help. Thank you for choosing Acopia for your lender!

Aug. 28th, 2019

star star star star star

Jay Maloney Bessemer City, NC

Awesome friendly staff go above and beyond to help their customer always available for phone calls to answer any questions about loan can't say enough bout Mr C very kind hearted and down to earth

7 years ago

Reply from Acopia Home Loans

Thank you, Jay - we certainly appreciate you choosing Acopia as your lender!

Jul. 29th, 2019

star star star star star

Mike Torres Newberry, SC

Shonna L was amazing!! She made my first home buying experience the best. No stress and just honesty! Thank you for everything you’ve done Shonna. We love our home!

5 years ago

Reply from Acopia Home Loans

Congratulations Mike! We're so happy for you and pleased that Shonna took such great care of you.

Sep. 24th, 2021

star star star star star

Jocelyn Cumming, GA

Very responsive and easy to work with. Answered all my questions and walked me through the process in a way that I could understand as a first time home buyer.

5 years ago

Reply from Acopia Home Loans

Thank you, Jocelyn, it was our pleasure. And, congratulations on your new home!

Sep. 24th, 2021

star star star star star

Chelsea White Cottontown, TN

Jade R was amazing to work with. She genuinely cared about getting us the best she could for us and was so easy to work with. I will be recommending her to everyone!

5 years ago

Reply from Acopia Home Loans

Thanks Chelsea! We're so glad Jade took such great care of you.

Sep. 24th, 2021

star star star star star

Detour Cullowhee, NC

I love how quickly the process went. The communication and willingness to answer all of my questions and the pleasant demeanor of each person I encountered.

5 years ago

Reply from Acopia Home Loans

Thank you so much, it was our pleasure!

Sep. 24th, 2021

star star star star star

Shelly Ann Blake Palm Beach Gardens, FL

Great customer service, and very efficient . Always there for me when I had any questions, I would definitely recommend this company to friends and family

5 years ago

Reply from Acopia Home Loans

Thank you for your kind review & recommendation, Shelly! We appreciate you and look forward to working with you again.

Jul. 9th, 2021

star star star star star

Alicia Cary, NC

Such a smooth and easy process! Kelly was amazing, always available for our questions and super helpful! I definitely recommend Acopia for any home financing needs!

5 years ago

Reply from Acopia Home Loans

Thank you, Alicia! We're so glad Kelly took great care of you. We appreciate your recommendation and look forward to working with you again.

Dec. 28th, 2020

star star star star star

Richard Howard Greensboro, NC

Everything, great experience!! Always available for questions, kept me informed through the whole process Special thanks to Bruce B and his whole team!!!

5 years ago

Reply from Acopia Home Loans

Thank you so much for your review, Richard. We appreciate you and are so glad you had a great experience!

Dec. 9th, 2020

star star star star star

Rinda Grooms Norcross, GA

I used Bill D for my initial home purchase and refinancing and was extremely satisfied with both services. I will definitely use Acopia and Bill D for any future endeavors!

5 years ago

Reply from Acopia Home Loans

Thanks so much, Rinda! We're so pleased that Bill took such good care of you and look forward to working with you again.

Dec. 2nd, 2020

star star star star star

larry fintz Brooklyn, NY

My experience was awesome as a first time buyer Acopia made it so EASY and FAST to purchase a house I would definitely and have recommended Acopia to others

5 years ago

Reply from Acopia Home Loans

Thank you so much, Larry! We are grateful for your recommendations and look forward to working with you again.

Nov. 13th, 2020

star star star star star

Shaun Atlanta, GA

Best home buying experience I have ever had, staff was very friendly, informative, helpful and knowledgeable. They made the process smooth and easy!!!!

6 years ago

Reply from Acopia Home Loans

It was our pleasure, Shaun - thanks for the terrific review! :)

Sep. 1st, 2020

star star star star star

Sarah Carreon Norcross, GA

The loan officer we used has done a fantastic job not only with our recent refinance but we used her for when we originally bought the house! Would 100% recommend Acopia!

6 years ago

Reply from Acopia Home Loans

Thanks for your kind review and recommendation, Sarah! We appreciate you and look forward to working with you again!

Aug. 20th, 2020

star star star star star

Josh Morton Gainesville, GA

This is the 2nd time I’ve used Doug M with Acopia and I can’t say enough about how well the whole process went. I would definitely recommend Acopia.

6 years ago

Reply from Acopia Home Loans

Thanks so much for your recommendation and kind review, Josh! We're so glad you've chosen Acopia as your lender and Doug and his team have taken such good care of you. We look forward to working with you again.

Aug. 10th, 2020

star star star star star

Mary Arnold Buford, GA

Tina and all her support made buying my dream home simple! She was patient and helped when I had any questions, concerns! Always prompt, kind and respectful!

6 years ago

Reply from Acopia Home Loans

Thank you, Mary - and congratulations on your new home!! We certainly appreciate your kind review. :)

Jun. 2nd, 2020

star star star star star

Randy Blanchard Fort Mill, SC

The loan officers are outstanding, I can't compliment them enough for the help and professionalism. Kept me abreast and explained everything throughout the process

6 years ago

Reply from Acopia Home Loans

Thank you, Randy! We appreciate your review and are so glad you selected us to be your lender of choice.

May. 11th, 2020

star star star star star

Cassey Stockman Abbeville, SC

I had the best experience with this company! Everyone was very helpful, they made the home buying process easy and were always available to answer any of my questions!

6 years ago

Reply from Acopia Home Loans

Thank you for the kind review, Cassey - we appreciate you!

May. 11th, 2020

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erica cooper Silver Spring, MD

Do not use them at all they give u the run around for days 12 to 13 days, they don’t reply to emails at all . the realtor has more contact then they do. Don’t do it at all trust read the reviews which I should have done periodically. James C. give me the run around just to say after 13 days I need to be established in Florida when I’m self employed and I can work in any state with the same amount of income. Communication is definitely not great at all. My family live in one state and brought a home in another and they telework. Which means they can work any where. Acopia has the nerve to say Wellsfargo suck that’s an understatement.

6 years ago

Reply from Acopia Home Loans

Hi Erica, we apologize for the extra time it took to process your application. In an effort to ensure we had exhausted all avenues in researching your scenario, we reached out to HUD for their review and advisement. It did add some time to the process, but please know we immediately communicated their response and findings upon receipt of their decision.

Mar. 23rd, 2020

star star star star star

Thomas Schorner Fairfax, VA

I appreciated the patience of the loan officer, originator and processors who also demonstrated the urgency to complete the mortgage process in a timely manner.

6 years ago

Reply from Acopia Home Loans

Thanks Thomas, it was our pleasure!

Mar. 17th, 2020

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Bitglass101 Lewisburg, TN

Everyone was very friendly and helpful. Only thing I would suggest is to have more education and communication up front for a new time home buyer. I should have asked more questions.

6 years ago

Reply from Acopia Home Loans

Thank you for your kind review and suggestion - and congratulations on your new home! We always try our best to answer every question throughout the home-buying process and are committed to providing stellar service. Please contact our corporate office to help us understand how we might improve: (615) 859-5537

Mar. 12th, 2020

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Stephen Lund Marietta, GA

My wife and I are 65 and we have bought over a dozen homes in our lifetime, but this was the absolute worst experience of them all. From making a mistake and having to ask for a second credit score from the credit bureaus (BTW, we are both well over 800) to saying we were in a flood and and we are not to making a huge mistake when asking IRS for our tax returns resulting in us getting no less than 3 letters from IRS, which was extremely nerve racking. They even asked my wife why she changed her name 23 years ago. Because of the above malpractice and several others, we almost missed our closing deadline. Never will we ever use Acopia again.

6 years ago

Reply from Acopia Home Loans

Hi Stephen, we are sorry to hear you didn't have a good experience with us. We take all reviews very seriously and yours prompted us to dig deeper into the events you mentioned. The mortgage process is highly regulated and certain loan types require additional documentation. Even with the increased regulations and guideline requirements, we try to make the process as easy as possible for all of our clients. If you would be open to a phone call, I believe we can explain in more detail the points you mentioned.

Feb. 26th, 2020

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Kevin Troyer Decatur, GA

Acopia was great! We used them when purchasing our home and again 18 months later to refinance. The process couldn’t have been any easier. Doug R is the best!

6 years ago

Reply from Acopia Home Loans

Thank you for your review, Kevin! We appreciate the opportunity to be your lender.

Feb. 26th, 2020

star star star star star

Enrique Fernandez Atlanta, GA

Acopia walked me through the home buying process every step of the way. It can be daunting for a first time home buyer and they made it simple. Highly recommend them!

6 years ago

Reply from Acopia Home Loans

Thank you, Enrique, it was our pleasure - and welcome home!

Feb. 26th, 2020

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Unknown Kissimmee, FL

I am a first time buyer at a very young age and I have to say this was the worst experience I have ever had in my life. The communication between the staff I worked with was unclear and very unorganized! I received unprofessional angry text messages from the staff. At times I felt it was because of my race and age on why I was being treated so poorly. I would often cry because if I would have backed out of the deal I would have lost everything. I would have recommended this company if I had worked with someone else but because of my first time experience, which will be my last, I wouldn't recommend Acopia to anyone.

6 years ago

Reply from Acopia Home Loans

Good afternoon, we are very distressed to read your review. We love first time buyers and would never like to think that anyone on our team would treat a borrower (or anyone) in such a way. That is not in line with our culture or the level of customer service we strive to consistently deliver. Would you be willing to contact us directly so we can learn from your perspective and your experience with the loan process? Please call (615) 543-2581.

Jan. 7th, 2020

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Migdalia Port Saint Lucie, FL

How friendly the employees are Christina was exceptional she give you so many choices of trying to find you the best deal and I recommended it to my employees

6 years ago

Reply from Acopia Home Loans

Thank you, Migdalia, for your review and recommendation!

Jan. 7th, 2020

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Sharon Toweh Lawrenceville, GA

Jeffrey is one is a million loan officer he made everything so easy and Vicki she is a God's sent . Working with them make refinancing a piece of vanilla cake for me.

6 years ago

Reply from Acopia Home Loans

Thank you, Sharon! We're so glad they took good care of you; we love happy clients even more than cake! :)

Dec. 16th, 2019

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Carlos Rodriguez Dacula, GA

Everything was perfect. We received the information in a timely manner. Carlos M was a great support and always was ahead of every step of the process.

7 years ago

Reply from Acopia Home Loans

Thank you, Carlos! We appreciate your review and are so glad we could help you.

Oct. 15th, 2019

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Jason Henley Nashville, TN

Acopia Home Loans exceeded my expectations. Keeping me well informed every step of the way throughout my refinancing journey. The customer service was second to none.

7 years ago

Reply from Acopia Home Loans

Thank you, Jason! We appreciate your review and thank you for continuing to choose Acopia as your lender.

Sep. 11th, 2019

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Wade Houston, TX

Craig at Acopia is fast, efficient and above all else trustworthy. He played market perfectly and got me locked in at the bottom. I highly recommend Acopia Home Loans.

7 years ago

Reply from Acopia Home Loans

Thank you, Wade - we agree, Craig is terrific! Thank you for your recommendation and thank you for choosing Acopia.

Jul. 29th, 2019