MobileHelp

Name: MobileHelp
Rating: 4.6

4.6

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12,656 User Reviews

7.5

Overall Score

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1-(888) 986-3940

4.6

star star star star star_half

12,656 User Reviews

7.5

Overall Score

1-(888) 986-3940

Contact

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The Good

The Bad

Bottom Line

Reviews

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Company Details

Monthly Monitoring Price

Starting at

$19.95 - $54.95

Equipment Fee

Starting at

None

Activation Fee

Starting at

None

Contract Length

None

Warranty Length

Lifetime

Maximum Range from Base Station

1, 400 ft

Time in Business

20 Years

Company Headquarters

5050 Conference Way N., Suite 125 Boca Raton, FL 33431

Number of Reviews 12,656

info Source of Information

Author: Kaitlyn Short

LAST UPDATED: April 19th, 2022

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products.

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider.

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The Good

Positive MobileHelp Reviews
30-Day Money-Back Guarantee
$200 Visa Gift Card for Referring a Friend
Versatile Systems
GPS Satellite Tracking Technology
MobileHelp Connect Tools
Fall Detection Button
MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them.

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card.

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like.

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker.

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month.

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system.

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular.

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator.

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port.

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency. Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.

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The Bad

Limited to Areas Covered by AT&T
Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system.

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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User Reviews

Star Rating

4.6

star star star star star_half

12,656 Reviews

Review Breakdown

5 grade

75%

4 grade

16%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Keith St. Clair North Jackson, OH

The system is complicated for people in their 70's+ to fully understand. There are wrist bands, a fall pendant, a mobile device and a base unit. Only one actually tracks falls and if you're out of the house, you need the mobile unit. But the wrist bands don't track falls. Try explaining this to someone who doesn't know technology and is in their late 70's or older. Then expect them to remember it, even if they seem to get it after explaining it a few times. Not easy. Also, if there is a false alarm and someone reaches out over the base unit, if it's too far away they can't hear it or the base unit can't pick up their response. Small houses or apartments probably work better than a big house. A solution is needed for bigger houses because if you're not in the room with the base unit, there's no sense in even trying to respond.

5 years ago

Reply from MobileHelp

Hi Keith, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. If you have our automatic fall detection, there is a physical help button on this device, therefore the user would only need to wear one help button at a time. Our Technical Support team is always happy to help with any equipment assistance needed. What would be the best number for us to reach you on to further assist with your account? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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Verified Customer

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Audni G Miller, PhD, LCSW San Antonio, TX

Fortunately, I have not needed the assistance medically and I just purchased MH. I did need assistance from Support staff to set it up and operate it. The customer service person patiently answered my questions and when I could not work the “on” button on the Solo unit he told me a lot of people doing that and to push button in with the point of a pen. I pushed hard with a pen and that worked. But it means I will always be sure to have a pen with the unit. And I am strong, not weak or frail! But the service from the representative was patient and courteous and thank goodness he told me how to turn it on!

5 years ago

Reply from MobileHelp

Hi Audni, We received your review and we apologize for any inconvenience you have experienced. We are glad to hear that you were able to speak with our Technical Support team about this, and please do not hesitate to give us a call back if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Camille Kumnick

The one time I pressed my button, the response was not as I had set it up. I live in an assisted living facility and I have Nrcolepsy. Your button is back up for the facility button (which does not indicate an emergency to staff). If I press your button, the facility is to be contacted first, calling 911 only if the facility does not respond. The facility responded but they called 911 anyway. Nobody was happy about this! When I called your dispatch to complain, I was told that was how it was entered. I certainly hope it got corrected because I really don't want the ambulance/fire/rescue showing up when the only people I need alerted are those here in the facility. I also had so much interference with the two recievers competing with each other that the dispatcher could not understand what I was saying. I kept telling her to call the facility and what she heard was that I was on the floor. Customer service did not seem to know how to rectify this problem.

6 years ago

Reply from MobileHelp

Hi Camille. We are sorry to hear about your experience, however, we do see that a Custom Call List was set up on your account. Going forward your facility would be contacted before dispatch. If you need any further assistance, please contact Customer Care at 877-827-6207.

Aug. 11th, 2020

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Verified Customer

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Annette Remer Lake Worth, FL

I find the response is too slow 90% of the time. It goes on and on and on and on before someone comes on the phone. Yes, when customer service has tested it, it seems to be shorter. I have to come out of the shower and stand on the mat and be very cold before someone comes on that phone. I just don't like it, understand it can go off but almost every day in the shower. I have taken it off recently as my showers have become torture. In addition, if I go out and take the mobile unit with me or I'm not near the unit at home and must put it closer to me, I have had the battery run low the I can't take a shower without it going off even though I make sure spray is not hitting it.

7 years ago

Reply from MobileHelp

Annette, We are sorry to hear about your experience. We have created a ticket for Technical Support to reach out to you. We look forward to speaking to you. Best Regards, MobileHelp

May. 29th, 2019

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Verified Customer

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Rose Dana North Richland Hills, TX

What we liked most was that the unit was mobile. It also came with a waterproof wristwatch and the fall detection system. That one is not overtly sensitive, the button on it is curved inwards instead of outwards, so it's not easy to hit it by accident on the table or something like that. It has volume control on the mobile unit, which is very helpful for an elderly person with hearing problems. The first individual that worked with us, the salesman, was not very knowledgeable and got a lot of things incorrectly when we signed up. The next person that we talked to, the one that did the setup, went back and corrected everything. He was very knowledgeable and helped us with all the questions that we had. He helped us test the system and that took about a minute to do. What I'm still perplexed about is the synchronization between the mobile unit and the base unit. When it goes off and we respond with the mobile unit, the main unit will continue ringing for about half a minute. We don't know if that's a big issue or if he was able to sort that out.

8 years ago

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Verified Customer

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M.O.

My daughter decided to get this for me, I use it all the time. I don't find the hand thing that comfortable. It's just big and I have skinny arms. It hurts, in fact I got a lump from it. That's why I wear the necklace. The first one I got kept going off so I had to mail it back and get another one. Sometimes I would be sitting down with nothing happening and, when I turn, the thing would go off. I kept getting nervous when that happened and I couldn't respond well. I try to answer the machine to turn it off but I had trouble with that. It also takes them a long time to respond and I also got missed calls. One time it took them 5 minutes to answer. That happened at 4 o'clock in the morning when I was in bed. I must have turned over and leaned on it. I'm not that satisfied yet. I also think it's very expensive.

8 years ago

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Verified Customer

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Ersaline Callender

I read the descriptions of what's offered, and it seems it fits my needs. I have ended up with way too much equipment, though. I have a fall button, a regular button, a wristwatch, and a base station. It's a bit much. I called and cancelled the fall button service because it went off without me doing anything, and I had a fire truck, along with an ambulance and support police car, coming to my house 7:50 in the morning. That was very upsetting. The fall button apparently is too sensitive. I was just in the process of getting dressed, simply moving my body around, and that's it; went off, so I discontinued that part. When I first called to ask a question, the fellow who answered was very patient and did a very good job in walking me through the process. After that I called on another occasion to asked a question about the fall button or something and I spoke to somebody who gave me additional information that I had not had previously about the placement of the base station. They were very nice to work with. On one occasion, though, the company called and left a message on my machine. When I called them back, they said the had no record of making a call, but when I played it back to them, they acknowledged that it was from them in spite of that. So, between that and the bad fall button, I'm a little annoyed with the company. I'm giving serious thought to maybe dropping them or not renewing it.

8 years ago

Reply from MobileHelp

Dear Ersaline,

It was a pleasure speaking to you today. We look forward to speaking to you next week and answering any additional questions you may have.

Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Anonymous Missoula, MT

I use the little thing around my neck. Sometimes I even wear it at night, depending on how my chest feels. I wear a defibrillator, and I was questioning whether the pendant might be causing it to act up, because sometimes I have unexpected chest pains. When I move the device away from it, the pains stop. I'd like to hear back from them about that. I've never had to use their customer support yet, except that I have called the people to set it up and all that. I'm glad to be able to have it because I've thought about getting one for a long time. I like the light on my mobile help little indicator thing, so it's helpful at nighttime. If I'm walking through into the living room and it's dark out, I can see well, so that's a good thing. I have the system under a Medicaid waiver, and I've made recommendations about it to people I know.

8 years ago

Reply from MobileHelp

Hello,

Thank you for your review. Our help buttons can be worn with a defibrillator or a pacemaker, however, we would like to speak to you directly, if you could please respond to this message with your name & phone number or please call into technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Kay Harper Canton, GA

I researched a few of them and it was less expensive than some of the others. I live with my daughter, and I only used it when she was out of town for one week. I'm just not particularly happy with it. I had an instance were I took the device off and laid it on the bed, and it detected a fall. At that particular time I happened to be near the base device, but otherwise I would not have heard when it said "fall detected" and that they were calling emergency responders. I could not understand what she said, because I didn't get a real person. All I got was a recording. if anything were to happen, I would like to have a real person respond rather than a recording. I finally figured out what to do, but I was not happy with that. I will be returning the device.

8 years ago

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Verified Customer

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Carol Prevo Pompano Beach, FL

I haven't had an occasion to work with anyone except the sales force. They were quite helpful, because initially I was shopping for my mother, but since I'm 81 years old, I decided maybe I should get one for myself as well, so the people I talked with at the sales department were extremely helpful. Medical Guardian had 3 features that I like. First was that it has a wristband. Originally I was shopping for my mother, and I knew she did not like a pendant around her neck. Second, I was looking for something she could wear in to the the shower. They had both of those features, and then they also have the GPS feature, which I thought was excellent. I wear the wristband all the time, but I fortunately have not had an occasion to use it. Unfortunately, the wristband is terrible, in that it doesn't stay fastened properly. It keeps popping up, and I don't want that at all. Also, the case that they provide to carry the little GPS device with you is too bulky and clumsy. Another thing I objected to for a long time was having their key lock box on my door, but after talking with some of their sales people I became reconciled to it as a necessary part of the security that I need for the service, and so I just got it done and put the lock box on the door, and don't think about it anymore. I don't know that it's worth what they're charging me, but I think it's comparable to the other companies. I paid for it for a year. Since I have gotten mine, I found several of my friends who have exactly the same thing, and they're pleased. I'm pleased, too, overall, and I would recommend it to a friend.

8 years ago

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Verified Customer

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Eugene Jarrel Phoenix, AZ

I investigated a lot of products, and I liked the idea of what Mobile Help had online; how everything works. That and the price; the pricing was very good, and the equipment seems to be very stable. The device itself is very handy, having the base I can take with me outside. It's small enough that it doesn't bother me to take it outside. I tested it twice and each time it worked very quickly. Two days ago I got out of bed and I fell. I was lucky that I was near a chair that I could use to get up, but I felt comfortable that if I couldn't get up, I'd be able to push the button and get help. The people that I called when I bought it were very prompt and very knowledgeable about the product. They helped me out quite a bit.

8 years ago

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Verified Customer

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Richard Everts Eugene, OR

I'm still not completely settled on the company to be honest. With the first company that we tried he had a limited range of mobility, he couldn't go too far. That was definitely a drawback, so we switched to MobileHelp since they had the unit that you can use no matter where you are. It's almost like a cellphone, but it connects directly to health services. There was a time when the phone part wasn't working so I called them and we got support immediately. They told me what I needed to do and the situation was corrected easily. I do wish they had a similar system to what Verizon used tot have. They had this service that had a smaller device that just hung around your neck. It could go everywhere and act just like a cellphone: you could talk through it and speak with an operator. I'm not sure this one works like that, there's no back and forth I think.

8 years ago

Reply from MobileHelp

Dear Richard,

Thank you for your review. There is 2-way communication with dispatch through your mobile device and your base station. The mobile device is the handheld device that sits in the charging cradle that you take with you when you leave you home. There are no speakers in the help buttons that go around your neck on on your wrist. We would be happy to go over the equipment with you to make sure you understand how everything works together. Please call Technical Support at 877-827-6207, Option 1 at your earliest convenience. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

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Verified Customer

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David Gillett Mountain View, CA

I saw the TV ads and was attracted by the options that they gave you. They cover you even when you were away from home. I don't go out as much anymore, but it was important to me to try and maintain that mobility as much as I could. I was really impressed with the key lock they put on my door knob. At first I couldn't find all the components that the manual said I should have, so I called tech support to figure that out. They were able to check with me and they assured me that I had all of those things and that it was all working correctly. They took me to the procedure to check on everything too. I was favorably impressed by that. Right now I'm a little concerned about the distance between me and the main base unit. If something happens, I don't know if I'll be close enough to the base station for the push or the fall to register. I also don't know if I'd be close enough to it to be heard. Aside from that I was disappointed to find out that it doesn't work in Canada since I'm currently working towards moving there.

8 years ago

Reply from MobileHelp

Dear David Gillett,

Thank you for your review. You must be within 600 feet of the base station to send a signal from your help button. That is about the length of 2 football fields. If dispatch is not able to make contact with you over the base station or when they call your phone number, after you have pressed your button for help, they will dispatch EMS. If you have additional questions, feel free to reply to this message or contact Technical Support at 877-827-6207, Option 1.

Thank you for being a valued part of the MobileHelp family!

Sincerely, MobileHelp Customer Service

Feb. 9th, 2018

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Verified Customer

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Lorraine Prokopec Pittsburgh, PA

I was getting rid of the other one I had since my button just wasn't working at all. I was trying to file a claim with the attorney general's office against them and MobileHelp just happened to call me when I was fed up. I liked their products and they even offered me a lock box which I thought was a great asset. That way, the paramedicts don't need to break down my door just to get to me. Because of all of that, I decided to take the offer. I've accidentally set it off at night when I'm getting ready for bed. Sometimes I lie down on the wrong side of it and push it, so they call me. It seems to work, though the only thing I don't like about it is that it seems to take an awfully long time for somebody to get on the line with me. It's probably no more than a minute, but through it all the machine keeps saying 'There's a medical alert' or 'They're going to help you' and it just seems to take forever. If I was in serious trouble I wouldn't want to wait that long for them, they need to speed it up in some way. They were very nice and I apologized for the false alarm. Maybe they could've taken care of a real emergency then, but they were very nice when we talked. It's awfully expensive though...I really can't afford that much money. I've seen some other ones that might be a better deal than this one.

8 years ago

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Verified Customer

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Andrew Geria Fort Lauderdale, FL

I went with them mainly because they were the primary manufacturers of most of the other mobile alert devices. Besides, they had a competitive pricing program, a flexible payment schedule, and they were very willing to accommodate my situation. Because of that I felt they were the best equipped and reputable provider on the market. I also liked that their support representatives are all located in the US, that way I can avoid the oversees help desk type of people. I haven't had the opportunity to use it, but I keep the mobile monitor next to my bed and keep the base monitor in the living room. I kinda hope I don't have to use it but it's reassuring to have, particularly when I'm alone at home.

8 years ago

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Verified Customer

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Joseph Judd Gainesville, VA

Some of my friends had told me about it, and since I saw their ads on TV I thought it'd be good to get. I keep the button with me at all times. I've had 2 occasions when the thing thought I had fallen when that was not the case. One of them happened while I was in bed and they called to ask me if I was alright. Though last week I actually fell down twice while walking down the street and I got no notification. I was told that that was because I had the wrong device, the one that doesn't detect falls. I guess I wasn't properly informed about which piece I should carry with me. I was a bit discouraged by that but I definitely intend to keep it since I'm an old, single man and I fall often. When I do call them with questions they give me the answers.

8 years ago

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Verified Customer

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Elaine Treske Valley Stream, NY

I made a quick decision on it. This one and three other services were in the AARP magazine and I called them. The person that responded was very charming and told me that her mother actually used it to. It all just seemed like a good idea. I haven't had to use it, but the neck alarm goes off with the least amount of provocation. I'm a big person, somewhat overweight, and I like reading while lying on my stomach. The thing was really sensitive and it would go off on its own because it thought I was falling when I was just really lying down. When it goes off, you have to press and hold the button just to stop it and then I have to tell them that it was a mistake. I'm finally wearing the wrist one which doesn't seem to be as sensitive. Now I'm just a bit worried about going down to the cellar to wash. It doesn't seem like anyone would be able to hear me from there. If I can't hear them or they can't hear me and I set it off by accident they won't know that. I probably should have extra ones down there but I'm not sure if that'll solve the problem. I also don't really like wearing it in the bathtub, but I guess I have to. Other than that it did take me a little while to figure out how to take the other little piece with me when I go out of the house to do grocery shopping and other things. I mean, I had been laying on my bed for months because I had a had a problem with my knee, so I didn't really try to figure it out then, but I understand it now. I feel safer having some kind of connection to other people. I still have to come up with more people to put in the list of contacts to have, at the moment I just have my daughter, but it's ok for now. I don't like that customer support has limited service hours, so if you have any hassle when they're not available there are not many options, you just have to wait. I thought the thing was expensive, but I did pay for a whole year so that might be why.

8 years ago

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Barbara Schmidt Cedarville, NJ

I have not had to use mobile help for any medical incidents so far. However, there were three different times when the pendant (1) fell off my neck while in a store and said "fall alert detected." (2) While it sits on the base in my home all the time, I put it on to go out one day and it said" battery is low." That happened twice. Also, While walking to my car wearing it , it said "fall alert detected."

4 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any trouble you are experiencing with the battery life and false alarms. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Linda Miner Denver, CO

I am a new customer and because of low AT&T signals, I feel insecure at times. I have accidentally hit the button and it tells me a fall has been detected. I cancel it, but wonder if it went through. The one I replaced would say call failed. I am trying to adjust with fall detection pendant, bracelet and go button. The problem with signals is because of the construction of our building and not faulty equipment.

4 years ago

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you are experiencing due to the cellular signal in your area. We are glad to see that you were able to connect with our Technical Support team for assistance with resolving these concerns. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Margo H Rudd Richmond, VA

I do not feel secure wearing the wristband or fall detector. The wristband gives no signal it's working. I am afraid I will accidentally hit the help button. The fall detector is the way according to signal activated and does not tell you if needs charging. I wish the lanyard was shorter. It accidently fell under my arm and sent an alert. a night I will accidently activate the help button. The fall detectorfraid that

4 years ago

Reply from MobileHelp

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you still have not had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Kimberly Marshall Hillsborough, NJ

We had a mishap with the system and we are looking for an alternative and we want to stop using it. We could not find our loved one and we were using the GPS tracker We eventually called the police, who also looked at the tracker. It said she was in one place and kept flippng all over the place. We thought she had dropped it. Then we found her at home, and the mobile help device was there too.

5 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and sorry to hear about this incident. We hope that your loved one was found safe. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

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Joyce Ellis Plano, TX

I have not needed assistance at all so it's hard to assess quality of performance. I did accidentally bump my "fall necklace" and was immediately contacted but could not communicate back. My friend, who has the number on her phone, called to let your company know it was a false alarm? What if I had been by myself somewhere away from home and couldn't contact you to let you know it was a false alarm?

5 years ago

Reply from MobileHelp

Hi Joyce, We received your review and we're happy to know that you have been staying safe, with no emergency alarms needed. If the system you have with us offers coverage both in and away from home, then you should have a mobile unit with GPS and two-way speaker for communication away from home. We would like to speak with you to verify your account and further assist with your inquiry. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 16th, 2021

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Susan Sholle-Martin Lorain, OH

I requested to downgrade the service before the 30 day trial was up. I returned the base unit. I was told by the representative that my mom would get a $54 refund. Now I’m being told it is only a $24 refund. When I am given double messages I lose my trust in the company to provide my mom with this important life saving service. It has been very challenging to discuss this with customer service. I feel that my word and opinion as a customer are not valued. I don’t know if my mom will want to renew the service because of this.

5 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Aug. 11th, 2021

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Tonya Hawkins Waldorf, MD

The initial conversation/sales pitch went well however: 1. The names were spelled incorrectly on the contract documentation. 2. The equipment was shipped to the wrong address after two conversations with representatives ensuring that it would be shipped to the correct address. 3. I was not able to receive a refund of the $80+ it cost ME to deliver the equipment to the correct address after I paid MobileHelp $30 for overnight delivery.

5 years ago

Reply from MobileHelp

Hi Tonya, We received your review and we apologize for any inconvenience you experienced with your order. We're glad to see that you were able to speak with our Customer Service team and that the package has been retrieved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we will ensure that you receive nothing less going forward. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being a valued part of our MobileHelp family.

Jun. 3rd, 2021

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Robert Burmeister Brooksville, FL

The bracelets are not designed well. The first one made my wrist break out: the second one , the velcro catchs on everything. It has snagged my blouses and catches on stuffed furniture. The neck unit is heavy and doesn't stay charged long enough. There is no place to turn it off when it starts loudly daying to find a battery source. All in all, I am not thrilled with it.

5 years ago

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. Please keep in mind that the wristband of the help button can be replaced with any standard watch band that is most comfortable for you. And the mobile unit can be carried in a pocket or handbag, in case it is too heavy around your neck. Please do not hesitate to contact our Technical Support team if any assistance is needed with the equipment, an agent will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Anonymous Durham, NC

I have not had to actually use Mobile Help and hope I never have to, however the system start up was easy. The initial order was not sent correctly and the lock box code was not correct, however Mobile Help representatives helped to fix this situation. Once the new equipment arrived and we contacted Mobile Help for support with activating and testing the device, the service representativie was not very friendly and seemed annoyed with our questions. However, we hope to have a good expereience and feel better that there is protection in place for mom when and if she needs it. Thank you.

5 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any questions or concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family. We look forward to speaking with you soon.

Mar. 10th, 2021

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Verified Customer

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Diane Bay Village, OH

We are disappointed that when you hit the button for help, that the person talking back does not communicate through both the base station and mobile devise at the same time. It's either one or the other. When it was pushed, they communicated on the one further from where my Mom was, therefore not able to hear the person and time is ticking if it was a true emergency. Then later it talked on the one closer to her. Why didn't it talk to the one closest to her to begin with;or better yet, why not communicate to both at same time to unsure she can hear and ensure quicker assistance?

5 years ago

Reply from MobileHelp

Hi Diane, We received your review and would like to contact you to further assist with resolving any issues you are experiencing with the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

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Patrick Sakurai Henderson, NV

After Sale support is poor. Upon receipt of product, no instuctions on how to use was to be found. Specifically with the Base Station. I still do not know how to use or set it up? I can use the portable pocket device and it is a little better than the competion unit.Same device apparently but does connect eventually although I still get the connect fail message. Competion did not connect at all. unless I was in a better Cell area. Cell service where I am is low, only 1-2 bars. NOT Good, but at least it does work Ran 2 tests so far. Thank You

6 years ago

Reply from MobileHelp

Hi Patrick. We have attempted to call you and left a few voicemails, but were never able to reach you? Do you have a better contact number we can call? Or please give us a call at 877-827-6207, Option 1.

Aug. 11th, 2020

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Lena Parle for Joseph Slechta Big Bear City, CA

Was unable to contact anyone for update on my stepdads condition. I called number in text for info, they said they couldn’t give me any info and to call dispatch. Called them and they said same thing, call alarm company. I told them I had and they told me to call them. They gave me number for ambulance company and THAT number was disconnected. This service is supposed to provide peace of mind. It didn’t.

6 years ago

Reply from MobileHelp

Hi Lena. We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you to discuss this further. You can also reach us by dialing 877-827-6207. Thank you for your business and giving us the opportunity to keep your loved ones safe.

Aug. 10th, 2020

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Joyce Riverview, FL

It's reallly slow in responding. I bumped it by accident and it takes a really long time before they actually answer. Close to a minute, which concerns me if it was a real emergency if I'm on the floor until they finally even answer the thing. I got the device two days before my daughter wanted me to move out from Massachusetts to Florida. I called and asked them to put my first month on hold til I relocated to Florida. They said no problem, but they didn't do it. So I called back when I got bills again. The point was they said sure we can hold it until you relocate and they did not do it.

6 years ago

Reply from MobileHelp

Hi Joyce,

Thank you for your feedback. We apologize for any misunderstanding that occurred. Billing continues as long as you have the equipment, there is no suspension of service. We would be happy to look into the response time for you, please contact Technical Support at 877-827-6207, Option 1. We appreciate your business and look forward to speaking to you soon!

Jun. 11th, 2020

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Anonymous Augusta, GA

I like the professionalism. I like the repsonse time. I liked the notification system where two other people are notified if my mother has an incident or problem. We don't like that if she accidentally hits the necklace then she precesses the button twice and gets a message that says it's been cancelled, but the emergency people are sent anyway. It's difficult to make changes in the system. I have attempted to change a cell phone number for my mother and all the offices were closed.

6 years ago

Reply from MobileHelp

Hello,

We would love to speak to you regarding your help button, please contact Technical Support at 877-827-6207, Option 1. As for updating your phone number, if Customer Care is closed, you can login online to our online portal and update your phone number. We appreciate your business and look forward to speaking to you.

Jun. 11th, 2020

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Ruby Doty Irvine, CA

The button is super sensitive, so many needless calls for you to answer, & instead of having the ability for me to answer you on the devise I'm wearing, I have to be close to the main unit. I've accidentally set off the alarm 2-3 times in one day, & once, about a half hour after the first. Isn't there a way for me to communicate directly with a devise I'm wearing?

7 years ago

Reply from MobileHelp

Hi Ruby! If you have a false alarm with your fall detection pendant, you can simply hold down the button in the first 15-20 seconds to cancel the alarm. If you would like more information this, please contact our Technical Support Department at 877-827-6207, Option 1. We look forward to speaking to you! - MobileHelp

Aug. 30th, 2019

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Anonymous Sabetha, KS

I don't like that it only goes six hundred feet. I misunderstood when they sold me the stuff. I thought it went everywhere. They were professional. When we got the machine, we went on vacation and my husband was not able to put it together. When I got back, I had a friend that was visiting with me. She put it together but we were not sure it worked because nobody called us.

7 years ago

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Floyd S. Johnson Ridgeway, SC

When my momma pressed the bottom a couple of weeks ago Mobile Help didn't notify her Son who is number one on the list. Also, they took 30 minutes to get to momma's house and when I asked them why, I was told, "it was the rescue squads fault not theirs. That sounds like something that a child would do. I would think that Mobile Help would take control of the situation but apparently they didn't do that!

7 years ago

Reply from MobileHelp

Hi Floyd, Thank you for your feedback. We send out your local emergency responders. We immediately dispatch the call to them, but we have no control over how quickly the fire department, police, or ambulance respond in your area. We would be happy to discuss this further with you, please contact Technical Support at 877-827-6207, Option 1. Kind Regards, MobileHelp

May. 14th, 2019

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Eleanor And Joseph C

The people have been very helpful and answered the things we had questions about. We paid over 600 dollasrds for the two of us to have it and we never use it because it sends out false alarms too easy. I was in the shower one day and I did not realize that I had pressed the button and I was shocked to find that my living room was filled with EMT's and I was not dressed, I had just gotten out of the shower. It was very annoying.

7 years ago

Reply from MobileHelp

Eleanor & Joseph,

Thank you for your feedback. We submitted a ticket for Technical Support to reach out to you regarding your Fall Detection Pendants. We look forward to speaking to you.

Best Regards,

MobileHelp

Apr. 22nd, 2019

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Writing on behalf of Shirley

The mobile help device is for my grandmother, Shirley, who is 103 years old and still lives at home by herself. I purchased the fall detection feature and it would go off when she was lying in bed, and had been lying in bed for a while. So you could say that it would go off randomly, which obviously disturbed her. Now, she does not wear it at all and leaves it hanging on a chair next to her bed. Not helpful.

7 years ago

Reply from MobileHelp

Hello,

We would like to speak to you to go over ways to prevent false alarms with the fall detection pendant. Please contact Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 27th, 2019

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Verified Customer

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Zoey Hopkins, MN

I walked a short distance from my daughter's house and was attacked by a dog and chewed up on pretty well and although I press the button there was no response from MobileHelp I tried four separate times and still no response so I'm done with MobileHelp. Any questions I have eventually, they get me to the proper person to answer the question. After you press the button, it takes at least fourty five seconds to get a response which is far to long if you have an emergency. The first set of equipment they sent me did not work and the second set finally worked.

7 years ago

Reply from MobileHelp

Zoey,

We are sorry to hear about your experience, but see you have already spoken to Technical Support regarding that matter. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Dec. 12th, 2018

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PRODUCT DESIGN. Huntsville, AL

I PREFER THE DESIGN OF THE MEDICAL GUARDIAN WE ARE ALSO USING WHEN THE MOBILE HELP DEVICE NEEDS TO BE CHARGED. THE PENDANT FUNCTIONS AS AN ALARM ON IT'S OWN WITHOUT THE HAND DEVICE. HOWEVER, WE HAVE HAD ISSUES WITH THE CHARGER. MY MOM GETS CONFUSED UNDERSTANDING THAT WHEN WEARING THE MOBILE HELP DEVICE, SHE HAS TO HAVE THE HAND HELD IN HER POCKET, OR IS USELESS BECAUSE IT MAY STILL BE ON THE CHARGER. SHE DOESN'T ALWAYS REMEMBER BOTH COMPONENTS.

7 years ago

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Lilia And Henry

For no reason at all, the thing goes off and they ask if there is a problem. I haven't fallen or tripped or moved my arm quickly. And when I tried to use the blue button to stop it, it won't stop. I'm in the other room from the telephone when they call you and I'm in a walker and I have to rush into the other room to tell them no. I find that extremely annoying.

7 years ago

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Verified Customer

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William Gibson Waynesville, GA

I have only had the product for a few months and feel a generally neutral score to be appropriate at this time. There is, though, one matter to which I can authoritatively attest. I originally purchased the fall detection option. In the first week it gave six false alarms and failed to detect three actual falls. I cancelled the option. I do not know whether I received a credit.

8 years ago

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Anonymous Hartwell, GA

Every time it's gone off has been when I'm not doing anything. I've either been sitting and reading or watching TV. I had it replaced, and it worked well for a while but then it did it again. They need some different kind of neck thing, so you can put a regular chain where it won't go backwards on you all the time. The machine itself is bothersome, but the customer service is friendly.

8 years ago

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Verified Customer

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Gene Bowman Taylorsville, NC

We picked it because of the price. It's actually for my uncle. I'm a bit concerned because one time I received a text saying that there had been a test on the equipment. I was confused so I called my uncle to see what had happened. He didn't really know what I was talking about. As far as he knew, he hadn't hit the button and no one had called him through the machine or anything. All I had was a text saying that the machine had been tested. That kind of bothered me, I mean, how did they know it was just a test?

8 years ago

Reply from MobileHelp

Dear Gene,

Thank you for your review. There is a "test" button on the base station that can be pressed when conducting a test for testing. We would be happy to review the system with you and go over any questions that you may have. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you!

Best Regards,

MobileHelp

Apr. 18th, 2018

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George Anne Fisher Madison, IN

I didn't decide to get it, my sister and my 2 sons just did it for me. I wear the cord around my neck all the time and I have the wall piece hanging on the door. The one I carry in my purse is charging near the door, that way if I go out I'll remember to take it with me. I haven't had the need to use it at this point. However, a friend of mine got the mobile device just before I did. One time she bent over to pick up a pen on the floor or something and accidentally set it off. She got a response immediately. That made me aware that it really would work if I needed it.

8 years ago

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Doris Benfield Hickory, NC

I needed some thing more than for when I'm around the home; I needed something to go with me where I go. I like the receiver I got that you can carry with you if you need to. It's comfortable, but I do not use it every day. It does a good job but you've got to have it on for it to do the job. They explained it very well to me over the phone, and I've recommended it.

8 years ago

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Todd Brown Hartford City, IN

We got MobileHelp for my mother and my mother-in-law, after checking the reviews online, based on the particular equipment that they had, and the way it was advertised to function. Both of them have had extreme issues, and I'm pretty unhappy. The customer service is good, and they're responsive, but the equipment itself is over-responsive, and it creates a lot of false alarms.

8 years ago

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Verified Customer

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Beverly Weber Glencoe, MN

My friend said it was a good one. I wear it every day, but when I did use it one time, it didn't go off. It has to work a little bit better than what it does if I fall. I've fallen, and it doesn't go off at all so I don't know what is wrong then. I never hear from their support people. I don't think that that my I got my money's worth. I don't think I should pay that much for nothing.

8 years ago

Reply from MobileHelp

Dear Beverly,

Thank you for your review. We have reviewed your account and see that you do not have the fall detection pendant, which means when you fall, you have to press your button for help. We have created a ticket for Technical Support to reach out to you to provide understanding on how the system works and answer any questions that you may have. We look forward to speaking to you.

Sincerely,

MobileHelp

Apr. 18th, 2018

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Robin Harris San Diego, CA

There wasn't a lot of stress with them. There's no contract. It just made it easier, and it's affordable. This is a really good program and I recommend it to anybody. I had to use it when I think I was having a heart attack, and it helped me very well. It was prompt, and you'll get the answer that you need really quick. They tell you they'll stay with you on the line, but they didn't in my case. Aside from that, they're very trustworthy.

8 years ago

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Donald Pinnick

I researched several of them, and as much as any reason, I think their representative was the most professional of all I talked with. I'm blind so I wear it when I walk anywhere, doing anything, but I haven't used it that much outside. I use it inside my house, just walking around. It went off three times in the first two weeks, but they were all accidents. I wear it around my neck, and I if have any episode, I push the button, so it's a nice security.

8 years ago

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Verified Customer

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Michael Roberts Springfield, GA

My daddy had a different company, and it took them 20 minutes to get someone to the house when he called. Now I'm here by myself. I needed some help, and I'd seen an ad for Mobile Help on Facebook, and I just called. I haven't had to use it, thank the Lord, but I'm glad I got it if I do need it. I just wear the wristband. I can't wear the necklace because I've got a big knot of cancer on the side of my neck and it hurts there.

8 years ago

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Verified Customer

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Muriel Pizer Denver, CO

I looked at several companies and I thought that was one for me. I've recommended them to several people already. I had to use it after a fall, and they got me the ambulance for me. Every time I've talked to the office they seemed very capable. I have to say, though, that one time they were not very good. I had to wait too long, about 4 or 5 minutes for them to answer the phone.

8 years ago