Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ursula The Bronx, NY

I had a question about something and they answered and were very nice about it.

7 years ago

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John Elgin, SC

It's pretty convenient and comes with more than one option to use.

7 years ago

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Linda

The customer service representatives are very helpful.

7 years ago

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Jackie Kilgore, TX

Talking to the people was quick and they were professional.

7 years ago

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Carl Newark, OH

Came right away were there within 2 minutes

7 years ago

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Starkey

Trust, professional, answered questions,dependable

7 years ago

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Theresa Tonganoxie, KS

Knowledge and help. Answered all my questions

7 years ago

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Anonymous Peekskill, NY

poor response to alert from pendant phone - was made to my cell phone not the phone that signaled the alert

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Jan. 11th, 2019

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Verified Customer

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Ray

They make sure the system is functional and have double checked it.

7 years ago

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Anonymous

Watch is Too big for my wrist. Otherwise okay. Do not like plastic wrist strap

7 years ago

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Verified Customer

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Sally Milwaukee, WI

Customer service is responsive and professional.

7 years ago

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Darleen Lafayette, CO

I take the device wherever I go. It is convenient.

7 years ago

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Verified Customer

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Mencho Biloxi, MS

The device is easy to operate and easy to handle.

7 years ago

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Kenyell Detroit, MI

I love MobileHelp. They respond immediately to our calls.

7 years ago

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Bob

Easy to use; quick, courteous, patient response

7 years ago

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Verified Customer

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I have the unit plugged in but have not had to use it yet.

It's a great product and the customer service is excellent.

7 years ago

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Dottie Barclay

Helpful, great customer service, responsive

7 years ago

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Jonilill

Very patient, kind, efficient and understanding

7 years ago

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Janet

Great customer service, always been helpful

7 years ago

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Sharon Strawn Aurora, CO

Watch is heavy and the band is very difficult for me to put it on.

7 years ago

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J Brewer Pullman, WA

Reliable business practices, Good customer service

7 years ago

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Don Elgin, IL

They're always there and it's an immediate response.

7 years ago

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Mrk Saint Augustine, FL

Easy to set up, very friendly staff, availability of staff

7 years ago

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Shirley, 90 years young San Antonio, TX

easy to install. works great. easy to use.

7 years ago

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Satisfied customer Cleveland, TN

I used it one time but was pleased. Help came quickly.

7 years ago

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Verified Customer

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Selma Kent

we called and spoke with customer service on the problems we had with first time use in emergent situation

7 years ago

Reply from MobileHelp

Selma,

Thank you for your feedback . We are sorry to hear about your experience, however, we do see that you have spoken to Technical Support in regards to this situation and that it has been rectified. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Dec. 7th, 2018

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Verified Customer

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Peggy Ignacio, CO

Quick response when fall button is activated.

7 years ago

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peace of mind Palmyra, MO

good product and excellent customer service good ratings

7 years ago

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David Bethlehem, PA

Competent, helpful staff - "Testing" system good

7 years ago

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Joanne Delaware, OH

Simple, easy to understand instructions, good service

7 years ago

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gerrie Hernando, FL

Answers a fall alert in just a few seconds

7 years ago

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Sharon

Courteous and responsive. System easy to use.

7 years ago

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Douglas San Mateo, CA

They answered immediately when I pushed the button.

7 years ago

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Simon

The fall detector has been going off spontaneously when I'm standing still.

7 years ago

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Mary Joliet, IL

It's easy to use. Overall, they are helpful as well.

7 years ago

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Carolyn J Highland, NY

Every question I have had for them has been taken care of.

7 years ago

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Carol Fremont, MI

It's easy to operate and the fall alert is automatic.

7 years ago

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Anonymous Oceanside, CA

I've had a lot of help when I needed it to set it up and to test it.

7 years ago

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Robert Davison, MI

The customer service representatives really help you.

7 years ago

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Robert Phoenix, AZ

I've had excellent contact with customer service.

7 years ago

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Narciso

They've been wonderful and I enjoy their service.

7 years ago

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Anonymous Claremont, CA

I've pushed the button by accident and it would respond right away.

7 years ago

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Rogerwcorbin

Easy to use and fast quick response time

7 years ago

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Anonymous

Answers questions patiently Response quick

7 years ago

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Candice Morgan

They are very helpful and quick to respond!

7 years ago

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Michael

Peace of mind. Confidence to leave my home whenever needed.

7 years ago

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Clarence Williams

Polite, Professional, Knowledgeable and a few extra words

7 years ago

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Ruth Dowd Canton, OK

They respond quickly, and are excellent to work with.

7 years ago

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Oma Voorheesville, NY

Very friendly and helpful staff. Equipment is excellant.

7 years ago

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G & F

Great customer service. Very pleased with product.

7 years ago