Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ilene Venig Pittsburgh, PA

I knew people who had it and they were very satisfied with the promptness of the service. I've been a customer for four months or so and, fortunately, I haven't had to use it. I've had a couple of calls with customer support to ask questions and I've been very satisfied with their service. I hang the medical alert button in my shower. I don't wear the pendant around my neck, I find the watch to be more interesting for me.

8 years ago

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Verified Customer

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Patricia Young Mechanicsville, VA

I got it for my mom, I think I saw them advertised on a magazine or something like that. She wears it every day and about a month and a half ago she had to use it for an emergency. She fell in the morning and broke her hip but was able to call them. They came to get her right away, it was a life saver. They also did everything according the special requirements that we gave them. It's a great service.

8 years ago

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Verified Customer

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Richard Grove Frankfort, IN

It seems the simplest for my 92 year old grandfather to use, and I also like that it has the GPS tracking device. That way he can have it when he's on the go. It can be used anywhere. My grandfather is still driving around, so he can just take it with him in his pocket, and he has that security wherever he is. They are always pleasant to talk to on the phone. They're helpful, knowledgeable, and they wait until they have everything resolved before they hang up.

8 years ago

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Verified Customer

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Gloria May Malakoff, TX

I saw what they had to offer. A lot of them work, but I thought this was the best one. I can take it anywhere I go. I could wear the necklace or the bracelet and go to the store, out to eat, anywhere with it, so I really like that. Customer Support talked to me for a long time when we set it up, and made me understand everything I had to do. They went over it all with me, and they were good at what they were doing. I was just impressed with how they do business. It's not expensive so that's good.

8 years ago

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Verified Customer

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Henry Jackson Kingston, NY

I'm a senior citizen and currently I live in New York by myself. Since I noticed MobileHelp had a medical alert system I went and got it. They're the largest system out here. It works whether you're inside or outside. About a month or two ago I had too use it since I fell. I was down on the ground and couldn't get up so I used it to call the police. They came out, helped me get up, and took me to the hospital. I definitely appreciate the service. Having it can keep you from dying if you fall or get in trouble. All you have to do is press the button.

8 years ago

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Verified Customer

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James Darnell Onalaska, WI

I thought they seem to be the the best value as a whole for me. On a typical morning when I get up, first of all I never take my watch off except for when I go in the shower, when I use my pendant instead. That way I still have a button. Occasionally they check on me to see if my equipment is working. I live alone and that provides security for me. What I really like is the GPS. I am out and about quite a little bit; I do a lot of different volunteer things and I'm not always home. I'm not very far away, but I like that part. I would recommend them.

8 years ago

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Lonie Babin Cedar Park, TX

I had some from other companies that I did not like at all. I went and just independently bought this one on my own through AARP. I think it all runs about the same price with what I've got and what I've had. I just wear this one around my neck all the time. They told me to check this thing and make sure it's working every so often. It came on accidentally one time. I thought that it was my fire alarm, but they said that it was my necklace, but I hadn't touched it. They eventually got the alarm cut off, and nothing else was done about it, so I was pretty confused on that.

8 years ago

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Verified Customer

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Anonymous Portage, MI

I got it because I needed it. I have a busy life since I teach art, do my own artwork, go shopping, and go out with my daughter. I don't quite like that I have to carry the bigger thing with me when I leave the apartment. I'd like to just be able to hang it around my neck, but that doesn't seem to work. So far it has been really good though. The only time I actually heard from them was because I pushed the button by accident. The person that answered was very polite and wanted to make sure that I was ok. That was great.

8 years ago

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Verified Customer

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Vera Duverger Flanagan, IL

I did some investigation on the different services out there and this one seemed like the best one. I have some objections with the system, one of them is that the button is too sensitive. Anytime I even slightly touch it, it goes off. Still, they have been very responsive every time that happens, even when it's not an actual emergency. I really appreciate that. The system is easy to understand and set up. Though another thing I don't quite like is that I have to be in the same room where the GPS unit is if I want to talk to them. I have to take that with me everywhere to talk to the person, even if I'm just in my bathroom. If they made it so you can talk to them through the necklace unit that would be a great plus.

8 years ago

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Verified Customer

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Regenia Good Springdale, AR

I needed the equipment because I fall a lot and I knew that with it I would get help immediately. They are always there when I need them and they try their best to get you all the help you might need. A couple of weeks ago I had to use it and they were very helpful. With the price that you pay for it you get a necklace, the wristband, and the button you can put on your waist. That way you have different options to get in touch with someone in case you fall. They're all very convenient and light weight. I don't even notice that they are there. I really like that.

8 years ago

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Verified Customer

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Sharon Ranson Sandy, UT

I was looking at my AARP magazine, and it showed that I could have it wherever I went, as long as I carried my mobile unit. I was interested in having something that serviced me away from home, as well as at home. I take the mobile thing with me when I leave my home, and I wear it when I'm in my home, but I just haven't had an emergency yet, thank goodness. I've been fortunate. One time I was unaware that I pressed the button, and I got immediate feedback from them. I have already recommended them.

8 years ago

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Ellen Haynes Ashley, MI

I picked it since I liked the features that they have, especially the fall detection feature. That one in particular was a deal breaker when I looked around. I have it now and luckily I haven't had to use it yet. I just wear it on my neck in case I need it and it's mostly good. I've only had problems with the part that holds the button. It's constantly turning backwards, no matter what way I put it on. Other than that though, it's wonderful. There was an occasion where the alert went off accidentally and they called my emergency contacts immediately. My daughter and granddaughter came out running to check in on me. When I called them back to tell them things were just fine they took care of everything. There was another false alarm like that one and I still don't quite understand why that happened. Especially since I wasn't even wearing the necklace at the time. I feel safe with it though.

8 years ago

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Dorothy Gee Petersburg, VA

I got it for my mother because it was what we needed: the price was good, it was easy to use, and customer support can always be there. She is 87 years old and likes it so far. She likes the watch and the necklace, both have been very comfortable. We've only had it for about 3 months and, thank god, we haven't had to use it. When I call customer support I can always get an answer and everyone has been very helpful so far. It's all worth everything that I pay for it. I feel safe knowing that my mom has MobileHelp.

8 years ago

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Donna Martin Sykesville, MD

We got it because we know that if I fall and end up unconscious, the emergency people will be called. I use it most of the time, especially when I'm outside taking a walk. The device just works. The one representative that we've spoken to has been great, he was just very good. We're glad to have it and hopefully it'll be handy if the need ever arises. Economically, everything seems good.

8 years ago

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Verified Customer

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Ruth Hughes Portland, OR

We compared several companies that were listed as the best ones online. We called and asked several questions and, after getting all the information, we went with MobileHelp. On a typical day, my mom just wears it. She hasn't fallen, but once she sat down too quickly and they called. They were right there to check and make sure she was alright. The only thing is that the pendant is uncomfortable when she's sleeping.

8 years ago

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Verified Customer

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Victoria Williams Aliquippa, PA

I had seen some commercials for them and I got really interested. They offered exactly what I needed and for a reasonable price. I used to have a different one that was way higher in price, so I just switched. I haven't had to use it as of yet, but I've called customer service for some issues that I was having and they were very professional and helpful about it. I'm kind of happy with this service, I like Mobile Help.

8 years ago

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Charley Walton Dallas, TX

My uncle was the one that did the research. I think someone from MobileHelp actually called him and he thought that one would be the best option. We haven't had to use it, but we test it every now and then by hitting the button. It is very easy to use it. We've also had some false alarms. Every time we call they've been very helpful. I like that I can take it with me when I leave the house.

8 years ago

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Verified Customer

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Anonymous Mount Gilead, OH

Since it said they had no contract and it was mobile we decided to give it a try. We liked that we can take it with us if we have car trouble. That is because on one occasion there was an ice storm where our wipers just went out at night on a two lane road. There were no gas stations close by and, because the weather was so bad, we had a hard time getting signal. We couldn't really call for help. It would've been nice to have MobileHelp to get help immediately. Another reason we like it is because they give you the option of using a watch instead of a necklace. Since I don't like the idea of having anything electronic close to the heart, that sounded great. Also, if I bend over, the watch won't get tangled up or caught with everything. Theirs was also the cheapest option in the area. So far I've never had to use it, and hopefully I never will, but I've tried. The only problem I have right now is that there is a contract and I don't really agree with one of the clauses in there. I need to call them about that and I'd recommend everyone to read it before signing up.

8 years ago

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Verified Customer

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Mary Amick Goshen, IN

I got it since I live on a 3rd floor apartment by myself. Since the door has automatic locks, if anything happened to me, I wouldn't be able to unlock it for anybody to come in. That's when I decided I needed something like MobileHelp. I haven't had to use it yet, but it's a good deal. The device is good, it's lightweight and compact. Anytime I've had a question, they've been right there to help me and lead me through things step by step. I think it's something that anyone living by themselves should have.

8 years ago

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Anonymous Simpsonville, SC

I got it because of the GPS and the fall alert. That way, if the person that uses it falls, the family will get an alert about it. It doesn't matter if he can't press the button, we will be notified of the fall. I don't think there was any other company that provided that to us. I've tested the thing a couple of times to see how it worked and it worked well. Most of those times he was at home though, so we haven't had to test it outside or had an actual emergency. I do have a problem with customer support. One time I needed help, so I called. I was left waiting on the line and nobody picked up.

8 years ago

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Joy Schenk Tualatin, OR

I'm a very new customer to MobileHelp, I've only had it for a month or two. When I spoke to a representative, I liked their plan and was very impressed with it. They have the mobile unit that you can use away from home, you don't need a landline to use it, and the price was good. Because of all of that I decided to get it. I have both the wristband and the bracelet and they're both very comfortable. I carry them with me, but I haven't had to use it. Whenever I've needed to reach customer support they have been very helpful. I'm very satisfied with them. It's a very valuable service.

8 years ago

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Verified Customer

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Charleen Sciotti Naples, FL

I have it on me everyday and take it wherever I go, including if I go shopping. They're better than any other service out there. I don't think anyone else can beat them. Customer support is always right there. They know when something is wrong and where you are if you need help. They're just there when you need them to be. I don't have any problems trying to reach them.

8 years ago

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Anna Leboutillier Anderson, SC

I did a search online and the came up. Since they were well rated and the price was right, I decided to get it. It was simple and painless to set it all up. Normally I wear it during the day. The band on the wristband could be a bit better designed. It's a bit on the uncomfortable side of things, but other than that it's all good. Earlier in January we actually had to use it. My wife fell down and had a period of confusion and dementia. We used it then to get an ambulance for her and get her to the hospital. It all worked out very well. The response time was good and they did exactly what they were supposed to do. I got the help that I needed it.

8 years ago

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H Patterson Denver, CO

I saw it on TV and it just seemed like a smart idea to get it. The price was reasonable too. I've never really had to use it for an emergency. When I was setting it up though, the alarm went off and the operator called in immediately. They asked if it was an emergency and I just told them that it had been a mistake. I explained that we were just setting the system up. It was all very clear and precise though; she called, identified herself, and we could hear her loud and clear. The people are very nice and knowledgeable.

8 years ago

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K.R. Sylmar, CA

We searched and searched for a service like this. We had had a life alert system before since I wasn't too steady on my feet and I had a tendency to fall. We ended up searching a lot before my kids and I settled on MobileHelp since they were the best ones around. I've never used it, but I've had some false alarms when I turn over in bed. It just goes off very easily.

8 years ago

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Ginette Brunette Port Orange, FL

I actually tried it some 2 years ago and I appreciated the service a lot. Back then I was less worried about having accidents, but I decided to get it once again. In the end, I haven't really needed to use it, but things have gone well. It has given me some security. I found the people that I spoke with to be very helpful. It's a very efficient service.

8 years ago

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Jean Hanley Davenport, IA

I wanted to keep on living on my home since I like where I live and my neighbors, so I got it since I know it'll help me do that. I use the necklace one around the house, including when I take a shower and whenever I go to the basement. I take the mobile one with me when I take my dog out for a walk. The price is a little higher than what I wanted to go, but I think it's ok. I feel better having it, I'm very happy with it.

8 years ago

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Alice Duncan Rufus, OR

I saw an advertisement for it on TV so I requested it. I haven't had to use it yet, but I know that I'm going to have to at some point since I have fallen before. I actually had a different device when that happened. I have also checked it and tested it and there's always somebody right there to answer me and ask me if I need anything. I did have some trouble at some point, but as soon as they were notified about it, they fixed it. I trust them, I mean, if I didn't I would've gotten rid of it already.

8 years ago

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Lana Monk Spring, TX

I got it since it could go anywhere with me. That way, if I got in trouble with my health, I can get help anywhere in the United States. It doesn't matter if I'm home or visiting family somewhere else, they would know where I was and where to send help. Thankfully, I haven't had to use it yet. Customer support is very nice, I haven't had any problems, though I'm relatively new.

8 years ago

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Helen Mccall-Lacy Mesa, AZ

Mobile Help was better than the other one I had tried, so I decided to switch. They were very helpful when setting everything up and answered all my questions. So far, they've given me the attention that I need when any problem or issue comes up. I mostly use the wristband when I'm around the house, though sometimes I wear the necklace. I like having that as an option. As for the traveling one, I use that one mostly when I go out in my car.

8 years ago

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Margaret Bierbower New Oxford, PA

I liked the idea of their fall button and, since the other service didn't have that, I went with MobileHelp. Their support is great, they really help and try to get to the bottom of any problem that comes up. The buttons are a little bit sensitive in that they go off on their own. Though, I do know that they'll be right at my door as soon as possible if anything ever happens. I think their whole system is really good.

8 years ago

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Renee Pate Collierville, TN

I chose it for my mother. They just had the best combination of price and coverage, especially considering they're using the AT&T network. It gives her enough coverage whether she's at home or if she's out and about. It also had a lot of good reviews. We haven't had to use it at this point, she just wears it 24/7. We like the versatility of having both the wristwatch and the pendant. She can wear whichever way she wants and, since it's small, it's not very intrusive. The set up was easy to do and they helped us out with that. We haven't run into any issues.

8 years ago

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Norbert Johnson Glenview, IL

I got it because of several reasons. First of all, the price seemed just right. I also liked the idea of having a lock box outside the door. Then you also get a lot of things: the chain that goes around the neck, the wrist watch, the large Mobile station and the small one. I usually just wear the necklace around my neck and have the other devices around. I haven't needed to use them, and I hope I never do, but they're there in case I need help. I think it's good.

8 years ago

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Shirley Canfield Spokane, WA

I used to have another alarm system, but that one only went up to 300 ft outside of my house, so it just covered the yard. This one works in the bathroom, it can get wet, and I can take it with me when I go shopping. So if I fall while going grocery shopping or when I go to the post office, I can take it with me. Apparently for 3 days they were trying to get a hold of me because the signal from the button was not coming through. One night when I went to the bathroom I heard them calling me and asking me to pick up. That's when I talked with them about the thing and they checked it. Apparently it west working properly because it just wasn't charging. They sent me a new one within two days and, in the meantime, they told me how to directly connect the button to the power source so I could still use it.

8 years ago

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Anonymous Murfreesboro, TN

I got it since I just thought it was a good product. It has really given me peace of mind to have it in my home. I haven't had to use it at all, but I have no concerns about the device. There have been a couple of times when the alarm went off when I was scrubbing the kitchen cabinets, or leaning down. They called right away on those times and I felt like I was in trouble at first but things went ok. I know it works because of that. It's here if I ever need to use it. It makes me feel safe.

8 years ago

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Jennifer/Greg Rachels Augusta, GA

When my husband or family aren't around, I can count on it. I'll just put on the wristband or the fall necklace and use that. If I want to go to the store in the city buses and come back on my own, I can do just that by myself. It's just easy to use and I don't have to worry about using it all the time. If I want to go out by myself, then I have the option of using it. Their customer service representatives are very loyal and if I need help I can contact them easily.

8 years ago

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RickyPulliam

I have disabilities. I was watching television one night and saw the commercial. I had been thinking of maybe trying it for some time. I made the decision and called after seeing what they offered, and tried it . I feel it is the answer for anyone young or older with any disabilities, or living alone. Help is always at your finger tips through out your home 24 hours a day. I am very pleased that I made the choice to give it a try.

8 years ago

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Anonymous Kalamazoo, MI

The first medical alert that I had tried gave me a hard time. I decided to switch over to MobileHelp because of that and I've liked it much more so far. Customer support always responds to me and the button is much better too. I like the bright lights that it has, I can see it and find it at night without any issues. I can afford it alright too. I think it's great.

8 years ago

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Anonymous Cambria Heights, NY

My son got it for me and so far I've used it twice. One night I fell and they acted fast. They called 911 and the emergency people came out. The only problem they ran into is that they had the wrong combination for the lock box so they had to get something to break in and get me. They were able to get to me immediately though. They got me oxygen and took me out immediately. The second time it happened when I was out in the supermarket. They were there to help me within 10 minutes of me falling there! It has been awesome. They're just very prompt and effective.

8 years ago

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Margaret Mcmullen Mary Esther, FL

I discussed this with my daughter when I came out of rehab and she decided this one would be the best to get. Customer support was very considerate and did their job well. Though the devices really weren't all that necessary since I've never fallen. They did come one night, called my daughter and my son, and did everything they were paid to do, but there wasn't an actual emergency. They were very prompt that time actually. Now I just gotta get used to being very careful with it so that I don't press it accidentally. I'm satisfied with it though.

8 years ago

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Marilyn Naples, FL

They had the equipment that I wanted at the price I wanted, so I got it. I haven't used it for an emergency, just for testing, but it's all good. I've never had any problem in getting an immediate answer or any kind of help I might need. It's all very convenient. I like the wristband and I take the little button thing with me wherever I go. I've just been very satisfied with it all. They've been the best.

8 years ago

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Maxine Foret Thibodaux, LA

I got it since I live alone. It has been very handy, but I've had to stop wearing the button that goes around my neck because it kept sending emergency units out to my home. The button just goes off a lot because of my cats. There was a time I had to use it because I was having chest pains and they came out here quickly. I went to the hospital since I was having heart troubles but everything went ok. I'm very glad I ordered this. It puts my mind at ease and it also pleased my sister who passed away. It has saved my life.

8 years ago

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Jeri Dorsey Clarksville, TN

My wife saw and ad about it, that's how we found them. She uses the wrist watch while she's home alone. If we have any questions, all we have to do is give them a call and we'll get the answer right then and there. The button is easy to use and understand. It's just a simple device that any normal person, especially someone who's disabled, would have no problem understanding. We like the system immensely and we've had no problems with it.

8 years ago

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Eunice Martin

My sister in law had one, so I decided to get one as well. A friend helped me get it all set up and everything seems to be working fine. I keep one by the door and I got another one that I wear on my wrist. I also have one that goes around my neck. They're all kind of good. The button has gone off a few times when I was going to bed and rolled over on it. It has been nothing serious though. I just love it.

8 years ago

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Alamae Freeman North Fort Myers, FL

A friend taught me how to sign up for it. It was just the right price so I could afford it, that's mostly why I took it. They seem to have everything that I want and do everything that I need. I never had to use it, but when I called in to check and make sure that the button was working everything went fine. I'm perfectly satisfied with it so far. Of course, I keep hoping that I won't have to use it, but it's good to know that it's there if I do.

8 years ago

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Verified Customer

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Yvette George

Since I kept falling and I live alone, I decided to get it. I wear it but haven't had an emergency so far. Every time I call, my questions are answered. If one person can't answer me, they direct me to the right person. They are very prompt when answering too, even when the button goes off by mistake. I don't have any problems with the button, they have a very good product. It does what it's supposed to do. I think it's a good thing for anybody that lives alone when they're my age.

8 years ago

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Floyd Morris Lindsay, OK

MobileHelp was the best service we could find in terms of the price and everything else. Customer support is right there to help out and answer any question I might have. We have accidentally set off the alarm because we dropped the thing or pressed the button, but so far we haven't had anything major happen. I like that I don't have to be right at the monitor to talk to them or use it. I also finally figured out that I can put the little thing on a safety pin and pin it right on my shirt. It works great for me.

8 years ago

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Marietta Shouse Lawrenceburg, KY

Somebody told me about them so I got it. I've used it twice so far. On one occasion I fell by the garage in the backyard and couldn't get up. I called them and they were there within 10 ' 15 minutes. They were all very courteous and checked on us well. They even took me to the hospital I asked them to. It was all very quick. There's no wait time to talk to someone, I like that. Actually, the second time I fell it happened on the exact same place and it took them 5 minutes to get to me that time! As for the price, it was $66 for the first 3 months, so I think they're all really good.

8 years ago

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Verified Customer

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Kenneth Arthurs Buena Vista, VA

From the commercials and the information that I got, it seemed to be what I wanted. It covers you all over the United States, not just around your house. I needed something like that so that, even if I was 50 miles away from home, someone could still find me if I needed help. The wristband is alright. I think they're better than some of the other companies out there, especially because others don't cover you as far as this one does. I check the device once a month and they are there. They're very good too, even if I get confused a lot when I call.

8 years ago

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Anonymous Fulton, MO

I had been looking and checking around for something like it. When the AARP had a full page spread about the service it looked like they had a lot of different options to choose from, so I decided to try it. Most of the time I use the wristband, though sometimes I wear the pendant. Since I got it they have always been helpful and have answered my questions plenty of times.

8 years ago