Name: MobileHelp
Rating: 4.6

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Verified Customer

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Catherine Dandeneau

They responded to my call about the service quickly. Answered my questions and got me signed up quickly.

5 years ago

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Verified Customer

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Evie T

The technology works, the reps are very helpful, and they've been there when we've needed them.

5 years ago

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Dorothy Keener

It is really a good thing to have. Once the alarm gl off, help is on the way fast

5 years ago

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Cynde Choate

Prompt, courtesy and also knew exactly what I was referring to when I called them

5 years ago

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Florence Emke

Customer service was awesome and no pressure to buy at all. Also only one that has fall detection.

5 years ago

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Anonymous

Excellent products and service, providing a lifeline between independence and monitored supervision

5 years ago

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Jodi Picou

As soon as the button is pressed someone is calling mom. Even though it's always a false alarm.

5 years ago

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Verified Customer

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Bernice Hertel

Good communication we the client. Quick response when the button has been activated.

5 years ago

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Brunhilde

Every time I push the button, they respond but it does go off too easily by itself.

5 years ago

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Anonymous

Everything was explained to me and I like it. It fits and is comfortable and responsive.

5 years ago

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Albert

I am very happy with the service. I get immediate responses. It is helping me be safe.

5 years ago

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Kathryn

Some tests take a little while longer for them to answer the phone which is surprising. Still I feel safe.

5 years ago

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Verified Customer

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Audrey

The unit is easy to use. The quality of it seems good. We feel relaxed having it.

5 years ago

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Verified Customer

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Edward

Every so often I test it. It only takes a few minutes to check that it is fine. I like that it is handy.

5 years ago

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Verified Customer

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Eunice

When I tested it, it worked fine. It is efficient and handy to have all the time.

5 years ago

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Verified Customer

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Helen

Customer service is great. I feel very comfortable with Mobile help. I do think it is very ugly.

5 years ago

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Carroll

The best thing is that it is easy to use and reliable. Testing it was very easy.

5 years ago

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Anonymous

I think it is great idea. I have three different button and as far as I know they are working fine.

5 years ago

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Danny

As far as I know, it is good. I don’t have any complaints. Right now I am fine with it.

5 years ago

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Verified Customer

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Theresa M Palmiero

Well I do not like the watch and I do not like the chain around my neck I woyld like to put the other one on but I do not know How

6 years ago

Reply from MobileHelp

Hi Theresa, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.

Nov. 23rd, 2020

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Verified Customer

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Anonymous

was not informed of "chip" in some items and not in others.Plus never received my $200.00 gift card for getting the same plan for a friend Sally L.

6 years ago

Reply from MobileHelp

Hi Sally, We received your review and would like to contact you to resolve any issues. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Arlene

The person I spoke to was terrific. He explained everything to me. Very pleasant.

6 years ago

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Verified Customer

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Mary Rodriguez

My mother has hit the alert button a few times and the response was very quick and professional.

6 years ago

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Rita Dortch

It has helped my parents. My dad falls quite a lot and help has been there for him

6 years ago

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Merrill

Very helpful, but I have trouble wearing anything on my wrist or neck. That's my own issue not the product

6 years ago

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Verified Customer

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Bailey/Shaw

They do what they say they will. They are caring and respond quickly and professional.

6 years ago

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Verified Customer

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Grace Hopkjns

Tony M was informed, helped us make the correct decision for us, and was NOT PUSHY!

6 years ago

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Verified Customer

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Mary Grace C. Boreen

Claire answered my questions. That meant alot, instead if resighting a set message.

6 years ago

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Verified Customer

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Walter and Sally Sedelow

Personal experience so far. Assistance excellent for beginners' use of system./

6 years ago

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Anonymous

I can carry it with wherever I go and I like that. I haven’t had any problems with it.

6 years ago

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Shelli

We are very grateful that it seem to be pretty good. Customer service is phenomenal.

6 years ago

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R.

Everything is fine. I can’t find anything wrong with it. I would recommend it.

6 years ago

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Rosa Parson

Because I accidentally set it off putting it on one day I received a call quickly

6 years ago

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Anonymous

It’s small and the people I’ve spoken with on the phone seem to be very professional.

6 years ago

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William

When I hit it by accident, they came on the thig really quick. There is nothing I dislike.

6 years ago

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Yvonne

I’m completely satisfied with my medical alert device. They are so kind and gentle on the phone.

6 years ago

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Loretta

Everyone is so nice whenever they call me. I love it. I use the device every day.

6 years ago

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Willie

You wear it around your neck and push a button and they respond to your emergency fast.

6 years ago

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Anonymous

I used it a couple of weeks ago when I fell. It’s very functional. I like the way it works.

6 years ago

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Anonymous

The device is very, very convenient. My children set it up for me. The test went fine.

6 years ago

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Verified Customer

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Russell

A couple of time I have accidentally pushed the button and the response has been good.

6 years ago

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Verified Customer

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Ron

We like everything about it. They are a fantastic company. Everything is good when we test it.

6 years ago

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Verified Customer

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Mark

The customer service guy that sold it to me was excellent. The device is easy to use.

6 years ago

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Robin

When we used it, we has to wait like nine rings before it was answered. I like that it is mobile.

6 years ago

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Verified Customer

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Mildred

Their mobile device is working the best for me. It is a good value for the money.

6 years ago

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Luis

Mobile help is a really good service. I like they way they handle any kind of emergency. I like it.

6 years ago

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Tabitha Wong

Great customer service. Timely emergency contact when fall detection goes off.

6 years ago

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Nancy

We have only had the service a short time but it works as claimed & the service does tests often

6 years ago

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Laura J Phillips Hemet, CA

They are helpful and patient and polite they gave me complete instructions over the phone

6 years ago

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sherry petre Alto, MI

very friendly staff. have not really had to use then for anything yet so cant really rate on that

6 years ago