Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Michael Barham

The customer service representative was very professional and knowledgeable.

6 years ago

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Barbara Vasquez

No contract. Friendly people on line. Good service.

6 years ago

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Gary Shew

Very user friendly and response is very quick

6 years ago

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Tracey Garner

Attentativeness courteous thorough helpful

6 years ago

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Edward Tynes

The fall response does not work, I have tested the fall response three times and it has not worked.

6 years ago

Reply from Medical Guardian

Hello, Edward. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Ruth

We have not had to use it yet, but glad to know we have it.

6 years ago

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Gertrude Lavway

My mom feels more secure and itâ€™s easy to use

6 years ago

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Tonya Hughes

Accessible and excellent Customer Service

6 years ago

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Joan Homestead

I have 3 devises so have many options on how to use them.

6 years ago

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Peninnah Dâ€™Ambrosio

Costumer service ,availability , battery life.

6 years ago

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Joseph Leputa

it should have better reception to talk to medical guardian. they can't always hear me.

6 years ago

Reply from Medical Guardian

Hello, Joseph. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Juanita P. Casanova

Excellent response time in time of emergency

6 years ago

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Anonymous

I tested it when I first got it. I like that it's simple.

6 years ago

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Bill

So far everything is okay. It works fine when I test it.

6 years ago

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DC

Tested it and it worked fine. I like the security I feel.

6 years ago

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Michael

Everybody should have one of these. It works if I need it.

6 years ago

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Anonymous

The convenience of having it around neck is comfortable.

6 years ago

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Anonymous

The device is handy. When I accidentally set it off, everything went fine.

6 years ago

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Delores

Itâ€™s compact. The response when the alert button is a

6 years ago

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Daniel Mullery

Professional manner in conducting business

6 years ago

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Tony Roberts (for Wilma)

Quick delivery. Easy install. Tested use went well.

6 years ago

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Wayne Doherty

Very quick response of purchase and very easy to install

6 years ago

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Leona Webb

Very satisfied. Easy to use and extremely comfortable.

6 years ago

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Louis Jackson

Havenâ€™t had to use it yet but service and setup was very good.

6 years ago

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Shirley A Rodgers

Not that quick with responseâ€”hit in error but slow response

6 years ago

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Linda

Excellent customer service. Prompt delivery.

6 years ago

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Frank Albany

Easy set up and prompt response. Very clear instructions.

6 years ago

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Naaila

The knee brace they sent me does not fit my leg. It always bounces when I stand up. I am not being helped in time when I fall down.

6 years ago

Reply from Medical Guardian

Hi, Naaila. Thank you for your review. We are sorry to hear about your leg brace. Unfortunately, Medical Guardian does not sell knee braces. Please contact the provider of this equipment. Thank you.

Sep. 28th, 2020

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Anonymous

Nobody is perfect but the device is functioning properly and light weight.

6 years ago

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Helen

I like it a lot except I asked for a wrist bracelet and never got that but a necklace instead.

6 years ago

Reply from Medical Guardian

Hello, Helen. Thank you for your review. We would be happy to discuss your concern in more detail. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Gina Dickens

Great response excellent customer service

6 years ago

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Judy Sorensen for John D. Sorensen Palm Harbor, FL

Easy set up and use. Easy to understand.

6 years ago

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Harold Corn Bradford, IL

Outstanding service. It has worked like they said it would.

6 years ago

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Andrew Clark Covington, LA

I have not tried it except to set it up and it took to long for the operator to answer

6 years ago

Reply from Medical Guardian

Hi, Andrew. Thank you for your review. We are sorry that the response time during your initial test was less than satisfactory. Please contact Customer Care at 800-313-1191 for assistance. Thank you.

Sep. 11th, 2020

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Carol West Covina, CA

Easy to use devices and quick response to problems.

6 years ago

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John Stepchuk Wexford, PA

They respond quickly and professionally.

6 years ago

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Florence Sandifer, daughter-in-law of patient Washington, GA

Great security while we are gone and patient is alone

6 years ago

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Marilyn Falcone Jacksonville, FL

Easy to wear, easy to charge, easy to contact.

6 years ago

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James Stewart Lumberton, MS

They answer n seconds after pressing button

6 years ago

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Joseph Schaberger Grayslake, IL

Best value for the money. Very cordial sales person made it easy to enroll.

6 years ago

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Carole

Customer support took a while to answer the phone, I waited over an hour to get my call answered.

6 years ago

Reply from Medical Guardian

Hello Carole! Thank you so much for the feedback and we're sorry to hear that you found your experience to be less than satisfactory. If you need help with a Customer Care inquiry then please let us know, and answer the following private message with the number you would like called, and your ideal time to answer. Thanks for the feedback Carole, and have a great day!

Aug. 20th, 2020

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William Belle Vernon, PA

I feel confident wearing it and it is comfortable.

6 years ago

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Meta Shelton, CT

Not too keen on wearing it on my neck all the time. It seems kind of heavy. They answer right away.

6 years ago

Reply from Medical Guardian

Hello Meta! Thank you so much for your feedback! If you'd be interested in a different product that is more comfortable for you I am sure we have other options that might suit you better! Thank you for choosing Medical Guardian and thank you so much for the feedback! Have a great day!

Aug. 20th, 2020

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LJ Jenison, MI

It is convenient to use their medical alert device.

6 years ago

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Ferne Lake Zurich, IL

I think it is kind of expensive but other than that, it works and I got what I needed.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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J P Tulsa, OK

It always works when I test because of the 24 hour protection.

6 years ago

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Lawrence

excellent service and product very happy with this service

6 years ago Edited September 14, 2021

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Anonymous North Port, FL

All the people on the phone are only at the other end of the country. I want more local people. It does work good.

6 years ago

Reply from Medical Guardian

Hello and thank you so much for the feedback! If there's anything we can do to earn your 5-star approval then please let us know. Otherwise, we are happy that you chose us to protect you, and thank you so much for your time! Have a great day!

Aug. 20th, 2020

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Harriet Oliff Tallahassee, FL

Quick response. Friendly staff. Easy to use.

6 years ago

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Nancy Harbison Hensley, AR

Prompt with call in test response at this time

6 years ago