Name: Medical Guardian
Rating: 4.5

check_circle

Verified Customer

star star star star star

Bobbie Brown

Very happy with the device and customer service. Great peace of mind.

5 years ago

check_circle

Verified Customer

star star star star star

Betty Johnston

Works as advertised. Reasonable prices. Good customer service

5 years ago

check_circle

Verified Customer

star star star star star

Debbie S.

My Mom accidentally pressed on the call button and they were quick to respond

5 years ago

check_circle

Verified Customer

star star star star star

Roger

Really easy to use and carry, compact and not to noticeable to wear

5 years ago

check_circle

Verified Customer

star star star star star_border

Leeann Hesselschwerdt

So far so good we haven't needed it thank goodness but set up and customer service were great

5 years ago

check_circle

Verified Customer

star star star star star

John Pennington

Haven't had an emergency yet but it seems to be very effective

5 years ago

check_circle

Verified Customer

star star star star star

JoEllen Fancelli Vickers

seems like a caring very informed company reps were very helpful

5 years ago

check_circle

Verified Customer

star star star star star

Joyce W.

I rated Medical Guardian a five because it is comfortable and I feel secure.

5 years ago

check_circle

Verified Customer

star star star star star

Beverly campanelli

We had a couple false alerts, but operators called quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They took care of me when I tested it by answering right away.

6 years ago

check_circle

Verified Customer

star star star star star

Patricia

Everything is well worth it. It is good. They answer immediately. I am happy.

6 years ago

check_circle

Verified Customer

star star star star star_border

Ann-Marie Stenhouse

I have not had to use it . I have been in good health. It tested OK. Thanks for asking.

6 years ago

check_circle

Verified Customer

star star star star star

John Coleman

They have answered 2 tests in the 6 weeks that we have had the service.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Shirley j geoghan

I wish the bracelet had an expandable band as arthritic hands find the hard to put it on. I would even extra for one.

6 years ago

Reply from Medical Guardian

Greetings Shirley and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a necklace or another wristband then please reach out to us at 1-800-313-1191 and we'd gladly assist you. Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Trimm

We have not had to use it yet, but so far feel more secure having it in case that it is needed.

6 years ago

check_circle

Verified Customer

star star star star star

Shirley

Good system, easy functionality ....customer service is very informative.

6 years ago

check_circle

Verified Customer

star star star star star

Loeta

It is on 24/7. I can count on it sending for held if I need it.

6 years ago

check_circle

Verified Customer

star star star star star

Ronald

Instant contact with emergency help. We tested it and it worked fine.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I have had a couple of questions and support was really nice about it and answered the questions.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I called twice as a test they answered promptly, an was curtious.

6 years ago

check_circle

Verified Customer

star star star star star

Lee Walter

They responded quickly and stayed on the line until help arrived

6 years ago

check_circle

Verified Customer

star star star star_border star_border

David Eckhardt

I am EXTREMELY unhappy that MG did not inform paramedics of the lockbox. Now I have to repair a broken down door.

6 years ago

Reply from Medical Guardian

Greetings David and thank you for your review. We are sorry you are finding your experience to be less than satisfactory. We appreciate your feedback and will review your experience. If you have any other questions or concerns then please contact us at 1-800-313-1191. Have a great day and thanks again for your review!

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

Donna Morsbach

Feel comfortable that my mom is protected by Medical Guardian

6 years ago

check_circle

Verified Customer

star star star star star

Denyce Hogan

Trustworthy easy to use. Quick charging as well. Can't think of anything else!

6 years ago

check_circle

Verified Customer

star star star star star

Mary Mitchell

Easy to contact. Simple setup and use. Priced reasonable.

6 years ago

check_circle

Verified Customer

star star star star star

Terry Findlay

Everyone has been very professional. Like the fact that I could get a bracelet.

6 years ago

check_circle

Verified Customer

star star star star star

Mary E Leonard

comfort and peace of mind to be able to get help if needed .

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Dale Swisher

Hate the weight around my neck. Not comfortable with belt clip. Should have gotten a wrist band device

6 years ago

Reply from Medical Guardian

Hello, Dale. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

check_circle

Verified Customer

star star star star star

Minnie Ledford

I have accidentally mash the button twice and they responded both times

6 years ago

check_circle

Verified Customer

star star star star star_border

Kathleen

I have done the tests and the response was fairly quick. I like that it is automatic and on me.

6 years ago

check_circle

Verified Customer

star star star star star

Robert

I've tested it and it worked fine. I have no problem with the device.

6 years ago

check_circle

Verified Customer

star star star star star

Dorothy

The medical alert device is convenient to carry around with me.

6 years ago

check_circle

Verified Customer

star star star star star

Ronald

The unit is working properly. I have tested the think I wear around my neck.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Easy to wear the device. They respond right away. It has been fine.

6 years ago

check_circle

Verified Customer

star star star star star

Ernest

When I first got the medical alert unit, I tested it and it worked fine.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

When I fell in the bathroom, they were right there. The service is great.

6 years ago

check_circle

Verified Customer

star star star star star

Paul

The thing I like about having Medical Guardian is that we feel safe.

6 years ago

check_circle

Verified Customer

star star star star star

Mary And Marion

Customer support always answers my questions. Everything is fine and safe.

6 years ago

check_circle

Verified Customer

star star star star star_border

Carol

A little pricey but they are quick and friendly and I like the comfort of the device.

6 years ago

check_circle

Verified Customer

star star star star star

Don

No complaints at all. I think medical guardian is just fine.

6 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

The medical alert device is very heavy as I have the one that is around my neck.

6 years ago

check_circle

Verified Customer

star star star star star

Jim Muscarella

Great product and great service. Medical Guardian is a good value for the money

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Customer support is polite, direct, and concise. It gives me peace of mind.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda

The necklace should look better. It is inconvenient and hard to adjust up and down. They responded very quickly.

6 years ago

Reply from Medical Guardian

Hello, Linda. Thank you for your review. We would like an opportunity to review the device features with you. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Peggy Cheshire, CT

I have tested the system several times. When they call back they do not have my name or address. We have tried to rectify this but it continues to happen

6 years ago

Reply from Medical Guardian

Hi, Peggy. Thank you for your review. We are sorry that you've had trouble testing your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Sep. 11th, 2020

check_circle

Verified Customer

star star star star star

Lisa Leen Mechanicsburg, PA

We have not had to use it for an emergency yet but so far so good

6 years ago

check_circle

Verified Customer

star star star star star_border

Howard Parmentier Grosse Pointe, MI

With an accidental button push, I wish they would can the home before dispatching.

6 years ago

check_circle

Verified Customer

star star star star star

Ann Marie Greensboro, NC

They are very responsive - even when my mom accidentally hits the button :)

6 years ago

check_circle

Verified Customer

star star star star star

Arneta Sanders Drexel Hill, PA

They have contacted me immediately if the alarm is activated asking if I'm okay

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Carle Richmond, KY

I have to charge the battery every other day even though the instructions say it will hold a charge 5 days.

6 years ago

Reply from Medical Guardian

Hi, Richard. Thank you for your review. While the battery on the Active Guardian can last a maximum of five days, this is affected by both signal and usage. We see that your concerns regarding the battery were addressed by a Customer Care Specialist on August 26th. If you have any further questions or concerns, please do not hesitate to reach back out at 800-313-1191. Thank you.

Sep. 2nd, 2020