Name: Medical Alert
Rating: 4.3

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Verified Customer

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Sandy Newport, WA

I had to return the button and then the base.

9 years ago

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Elizabeth Cheyenne, WY

Horrible company.... I would tell people to never do business with this terrible company.

9 years ago

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Henry Saint Petersburg, FL

Cancelled calls still result in phone calls

9 years ago

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Mila Wulbern

Haven't had to use it but should do the job. It is bigger and heavier than some we have seen.

8 years ago

Reply from Medical Alert

Hi Mila,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gabino Cardona Anthony, NM

Have had good experience with technical support. Always very helpful staff.

8 years ago

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Wanda

Customer service was polite and helpful. Unit easy to install

8 years ago

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ROBERT ROSAN New York, NY

Horrible customer service - can't reach to correct account errors. leave calls on hold till hang up. Promise to correct problem but don't take action after repeat requests.

8 years ago

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not pushy Camarillo, CA

They called but didn't push when I told them my friend no longer needed them.

8 years ago

Reply from Medical Alert

Thank you for sharing your experience with others!

Medical Alert values our customers very much.

Have a great day!

Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Pauline Charron

The process of ordering system & set up of equipment were easy

8 years ago

Reply from Medical Alert

Hi Pauline,

Thank you so much for taking the time to leave a review about your experience with Medical Alert! We value our customers and always want you to have a good experience.

Have a wonderful day.

Sincerely,
Alex
Customer Reviews Manager
Medical Alert by Connect America

Feb. 23rd, 2018

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Anita Shinko

they had good information and did not find any extra charges. they were very polite.

9 years ago

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Verified Customer

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Joan Slater Shawnee Mission, KS

The device is always working properly, as shown by 3 accidental encounters.

4 years ago

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William Schultz Fond Du Lac, WI

I don't feel the equipment l currently have is suited for me.

4 years ago

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Bradley Kreeger Dallas, TX

no fall detector yet,, still waiting to hear back from company

4 years ago

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Jerry Caulder Mullins, SC

Fell a couple of times and it took about 5 mins or no one came on the line.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care to relay these issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Kathleen Odell Eaton Rapids, MI

They are pushy, don't listen, and do sales calls!!

5 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Leah Schaefer Fort Smith, AR

I resent having to call in every month to verify that my system is working

5 years ago

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Philip McFarland Lexington, MA

Too bulky to be used (by me) comfortably. I'd prefer a medallion.

5 years ago

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Helen Brouwer

They don't answer any phone calls or call back after a message

6 years ago

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Bonnie Deyo Windsor Locks, CT

The respond pendantis too heavy to wear.

6 years ago

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Ronald Brown...brother& caregiver. Beatrice, NE

Fall detection doesn't work good. Detection is only good for about 200 feet.

8 years ago

Reply from Medical Alert

Hi Ronald,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Robert Polstein

I think it is deplorable that it takes 2 days to change addresses!

8 years ago

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dagmar dockery Nomans Land, MA

had to talk to 5 people before getting all info rude too

9 years ago

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sublett Cloverdale, VA

too many false alarms- did not make them

9 years ago

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What the ??? Abilene, TX

Too expensive for no more than what they do

9 years ago

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MADELINE CAMPBELL

EXCELLENT SERVICE. AMBULANCE RESPONDED QUICKLY

8 years ago

Reply from Medical Alert

Hi Madeline,

I am so glad to read your review. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Kimberly Alvin, TX

Great medical device for people with needs

8 years ago

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Irma Guerrero Atwater, CA

They are so professional and I am satisfied

8 years ago

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deborah kellis Sault Ste. Marie, MI

i am happy with the response for help and customer service

8 years ago

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William Kalif Attleboro, MA

Poor customer service. Fictitious charges .Unethical management. This company should be avoided,

9 years ago

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tom jenkinson Maryville, TN

PRODUCT PERFOMANCE AND SERVICE WERE STELLER!!!!!!!

9 years ago

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Mary Meese West Grove, PA

I am feeling more secure with your equipment installed and tested. Mary Meese

9 years ago

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Verified Customer

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Kathleen Stewart Citrus Heights, CA

No confidence in product. Going to return

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary H McGraw Carthage, NC

Haven't received new pendant as I had requested

5 years ago

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Dawn repella Jermyn, PA

Always having issues when i call customers service

6 years ago

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Anonymous

Cost too much I don’t have much to say about the product

6 years ago Edited September 14, 2021

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Verified Customer

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Brenda Bass

Because it will not work seven miles from my home.

7 years ago

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None Sparta, NC

The price we were charged was not what we had agreed to.

9 years ago

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paul meltzner Palm Desert, CA

poor billing procedures. poor customer service.

9 years ago

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ross & deborah Schenectady, NY

called about equipment not working never heard back

9 years ago

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Delynn Naperville, IL

terrible customer service

9 years ago

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Dolores San Diego, CA

They can't get their billing right!

9 years ago

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Jean Entz Coos Bay, OR

Mine has malfunctioned a few times and been replaced.

8 years ago

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Feranndo

This company uses robo call and doesn't remove ones number from call list even after you ask them too.

9 years ago

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mario aponte Bronx, NY

They make it difficult to cancel.They bill you after you cancel and delay your payment credit.

9 years ago

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Anonymous

Because I had to wait for my refund in a check , the unit was not what we exspected.

8 years ago

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Anonymous Roanoke, VA

Activation - significant issues with getting a person!

8 years ago

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Nancy C Toy Harrisburg, PA

Your unit cost too much, then your going to lower price to keep me. No thanks!

8 years ago

Reply from Medical Alert

Hi Nancy,

Our pricing is among the lowest in the industry.

Thanks so much for your review! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Myrna Richardson

They have the worst customer service personnel ever!

9 years ago