Name: Medical Alert
Rating: 4.3

check_circle

Verified Customer

star star star_border star_border star_border

Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

9 years ago

check_circle

Verified Customer

star star star star star

Helen Naperville, IL

I have only had to call once. They were at my door in a matter of a few min. I fell in the bath tub.

9 years ago

check_circle

Verified Customer

star star star star star

Bettie Wilmington, NC

because they show up and take care of you, even if they can't get up with anyone to check on you!!!!

9 years ago

check_circle

Verified Customer

star star star star star_border

Dolores Weed Exton, PA

Having Medical Alert has been a very good experience. They are efficient, concerned, and very quick about what they do. It was an excellent offer.

9 years ago

check_circle

Verified Customer

star star star star star

Sheila Thompson San Antonio, TX

They've been excellent when it came to responding. They follow up with you on everything quite well.

9 years ago

check_circle

Verified Customer

star star star star star

Donald Raphael Boynton Beach, FL

It's been an excellent customer service! The few times I've needed has been perfect. It has worked when I needed it.

9 years ago

check_circle

Verified Customer

star star star star star_border

MK Houston, TX

Their customer service is fine, and the system was good. I purchased it as a protection, in case I had a problem, and it's worked well so far.

9 years ago

check_circle

Verified Customer

star star star star star

Jo Hembree Cedartown, GA

I love it! Speaking to their representatives was wonderful, and all I can say is that Medical Alert saved my life.

9 years ago

check_circle

Verified Customer

star star star star star_border

Marilyn Gross Isle, MN

It works very good! The system is great, and the customer service is excellent! They've offered a positive experience so far.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lois Lewis Houston, TX

Although the service is fine and the system has been good, I don't like using it as much. My problem with is that the device goes off on its own, without me knowing it. Then I have to answer calls, saying that I'm okay.

9 years ago

check_circle

Verified Customer

star star star star star_border

Beulah Rutland Customer Service; Product/Service

Their customer service is real good. They were very quick about everything when I used it, and got a hold of everybody in no time. It works!

9 years ago

check_circle

Verified Customer

star star star star star_border

Robert Rowe

The system is very helpful! It worked very well for our family member that needs it. Plus, their representatives offer a good service.

9 years ago

check_circle

Verified Customer

star star star star star

Anonymous Niceville, FL

Their customer service is very prompt. I've been really satisfied with them; it's just a very good system.

9 years ago

check_circle

Verified Customer

star star star star star_border

Joseta Bell Kansas City, MO

I don't know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

9 years ago

check_circle

Verified Customer

star star star star star

Virginia Lebeau Hatfield, MA

I have to admit, I don't use it anymore, however, they were good with me. I'm glad I still have it there.

9 years ago

check_circle

Verified Customer

star star star star star

Brenda Hill Windsor Mill, MD

They've provided an excellent service. I haven't had a problem with them at all. It's just been a good experience.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

9 years ago

check_circle

Verified Customer

star star star star star_border

William Fredericktown, MO

Good service! I haven't had a problem with them so far. It's a great thing to have because I'm always afraid of falling and not having help around.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

9 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

9 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dorothy Thompson Palos Verdes Peninsula, CA

I'm not satisfied with the service at all. They sent me something that doesn't work. I have a pendant with a blue dot, but if you push it nothing happens. They offered to take off one month fee but that's not good for me. I've had such a negative experience.

9 years ago

check_circle

Verified Customer

star star star star star

Ronald Gintz Pineville, LA

The service is alright, I don't have any complaints. It's not hard to use it either; all I can say is I'm satisfied.

9 years ago

check_circle

Verified Customer

star star star star_border star_border

John Ecker East Hampton, NY

At our age, my wife and I needed help. So far everything's been fine; they responded quickly whenever we needed them to. We haven't had a problem so far.

9 years ago

star star star_border star_border star_border

Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

7 years ago

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

star star star star_border star_border

Linda Watson Jessup, MD

I filled out on online request for information, as I am in the process of gathering some comparative information. Since doing that, I have received multiple phone calls daily from different representatives, all of them with different contact numbers. I just picked one to call back & got the information I needed; I advised I would be making a decision in the near future, so not sure why I'm still getting calls. Hopefully, I don't have to call each individual phone number back & do the same thing.

8 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! You do not need to call back anyone unless you are considering Medical Alert. It's standard that we follow up with potential customers. We value your comments and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

star star star star star_border

Mark Schmitt Sanborn, NY

Service was great. My only complaint was for some reason they started billing my credit card account while still sending paper bills that were paid by check. I'm still waiting to be fully reimbursed for all of the money. Can't say enough for the service, very quick and professional.

8 years ago

Reply from Medical Alert

Hi Mark,

Please don't hesitate to reach out again if you billing issues are not sorted.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

star star star star star_border

Gwendolyn Gross South Lake Tahoe, CA

Have upgraded my Medical Alert recently. I was traveling and 2 calls came to my niece that my battery back-up was low. I called when I got home, unplugged the unit like instructed and within 5 days I had a solid green light. I appreciate keeping me in the loop.

8 years ago

Reply from Medical Alert

Hi Gwendolyn, We are here to keep you safe. I am glad all is working well with your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 19th, 2018

star star star star star_border

myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

8 years ago

star star star star star

Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

10 years ago

star star star star star

Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

10 years ago

check_circle

Verified Customer

star star star star star

Mary Miller

Customer service is usually very helpful, even though I don't need to call often

4 years ago

check_circle

Verified Customer

star star star star star

Mark Skolski

In the unlikely event there is a problem with the device it is handled rapidly and expertly.

4 years ago

check_circle

Verified Customer

star star star star star_border

CARRIE INEZ ANYAN Winnfield, LA

I feel safer wearing it, especially in the shower. It works in my yard also, 600 ft. out of the house.

4 years ago

check_circle

Verified Customer

star star star star star

Charles J. Cichy, Jr. Halifax, PA

They are very thoughtful on checking with us to insure we are satisfied with our service.

4 years ago

check_circle

Verified Customer

star star star star star

Patricia Riedl Indianapolis, IN

Been very helpful with set up and guidence but am greatful that I have not needed service

4 years ago

check_circle

Verified Customer

star star star star star

Sarah Beaver Sherman, TX

Response has always been positive. always can answer questioons like the reminders to check

4 years ago

check_circle

Verified Customer

star star star star star

Dan Conner Auburn, MI

Seldom used but occasionally she hits it by mistake and response is as expected.

4 years ago

check_circle

Verified Customer

star star star star star

Marilou P Eagan Spencerport, NY

very fast response with my first use (EMT's came quickly) and family was notified immediately

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Beverly Sinibaldi Asbury, NJ

Alert fob needs a shield that can be pulled off in an emergency. This would omit accidental hitting and setting off alarm

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

JoAnn Muehrcke Watertown, WI

The watch I accidentally set off3 times with EMT'sclose behind. Felt terrible about that no longer feel secure wearing watch. Necklaces are cumbersome. Sobig.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Odessa Stanley, NC

Because it went off while I was away and it caused confusion in my apartment building. How embarrassing to me when facing my neighbors.

4 years ago

check_circle

Verified Customer

star star star star star

Deborah Spendley Heber, AZ

Very responsive. I dropped the necklace and the alert went off and I received a call immediately.

4 years ago

check_circle

Verified Customer

star star star star star_border

Hazel Horowitz Olmsted Falls, OH

The alarm goes off without my pressing the button. It happened 2 or 3 times. You are going to check the equipment.

4 years ago

check_circle

Verified Customer

star star star star star

Linda lee Philadelphia, PA

Because when my device go off they don't have a attitude when I tell them noughing's wrong

4 years ago

check_circle

Verified Customer

star star star star star

Elke Rosenberger Las Vegas, NV

Friendly and patient customer service people. Also, great response time when needed!

4 years ago

check_circle

Verified Customer

star star star star star

Carolyn Anderson Toledo, IA

I appreciate having Medical Alert - it is right on the ball when I have fallen.

4 years ago

check_circle

Verified Customer

star star star star star_border

Loretta for Mildred Freeman Spencer, IN

The new device is too large and has to be charged. The old device was smaller and didn't need charged

4 years ago

check_circle

Verified Customer

star star star star star

Mary Bateman Elburn, IL

I am able to depend on this device. It's always with me. but it's not invasive. It's affordable

4 years ago

check_circle

Verified Customer

star star star star star

Bonnie owen Colorado Springs, CO

The response was quick when button was pushed & when they couldn't get me they call my daughter

4 years ago