Name: Medical Alert
Rating: 4.3

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Verified Customer

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Richard Radcliffe Hendersonville, NC

Since I purchased Medical Alert, everything has been good! It really helps a person like me, who suffers with balance problems. Overall, it's been a good experience.

9 years ago

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Verified Customer

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William Haywiser New Brighton, PA

Using it has not been hard. I got a system for the house and for when I go outside, and so far it's been fine. Haven't had a trouble so far.

9 years ago

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Verified Customer

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William Sipfle Ashland, OR

One of our units failed and I was not impressed with their customer service at first. After that, everything seemed to get better. Although my Parkinson's disease makes me clumsy, it really isn't hard to use the system.

9 years ago

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Verified Customer

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Anonymous Longview, WA

I like the service. I don't know how to put it, it just relaxes the mind and gives you comfort to know you'll be protected in case something happens. Although I haven't had an experience with it yet, the service has been great!

9 years ago

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Verified Customer

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Margaret Vierra Rogue River, OR

Their customer service was okay. I don't know what systems there are but I got the bracelet because I fall a lot. I haven't had a bad experience so far. Overall, a satisfactory service.

9 years ago

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Verified Customer

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Lee Smith Oakland, CA

I'm very satisfied with their customer service because they're very attentive. We just thought it would be the best thing to do, and so far, it's been a very good experience.

9 years ago

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Barbara Delafosse Miami, FL

My children think I'm too old to be by myself so they got it for me as a gift. The device is definitely comfortable, however, I do have to say that I've had some payment issues with them. Besides, their customer service is not the best.

9 years ago

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Verified Customer

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Barbara Dohrn Kirkland, WA

I'm an elderly person and live alone, so I thought this service would be very helpful. I've had to use it in a few occasions and had a few false alarms as well, but everything has been satisfactory so far.

9 years ago

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Verified Customer

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Illa Gaughan Kingston, PA

My family thought I should have it after I had a severe accident. I liked it up until this year; they charged me a year worth of service in a matter of days without letting me know. I am now debating whether I will renew it next year or not.

9 years ago

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Verified Customer

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Estelle North Miami Beach, FL

My experience with them has been good so far, although I do have to say the device is too sensitive. I haven't had a problem with them in the 5 years I've had it so far.

9 years ago

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Bonny Millard El Dorado, KS

On 6-4-21 Medical Alert took $134.84 out of my acct. for 3 months service. I returned necklace sent it back and received a bracelet instead. They billed me another$104.85 in July 27th. I called-they corrected the problem in August 3rd. In September on or about September 6th they billed me $119.85 I guessed for another 3 months service. But September 13th Medical Alert took another $104.85 from my account? I am furious because I am on Social Security? I cannot afford for them to deduct unknown charges from my account. Further my bank charged me for a transaction requiry? Tommorrow I will call them. I expect for them to correct my account immediately. I am trying to give them my business, but if they continue, I will alert the Better Business Bureau; ABC news; NBC news;CBS news (they have investigative journalists); KBI; Attorney General of Kansas, etc… Bonny😣

5 years ago

Reply from Medical Alert

Thanks so much for your feedback.

Please escalate these issues to Customer resolutions team who will sort this for you:
CustomerResolutions@medicalalert.com.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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CoasterRider Show Low, AZ

We have this service for our mom. She feels protected and we feel secure when we aren't able to be with her that she has help available at her fingertips. She is able to push the button on her necklace and the local EMTs come to her aid.

5 years ago Edited September 14, 2021

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Janet Kline Lutherville, MD

My neighbor has this and when she pushed her button for help this morning, she asked if they could call me. When I got the call, it came through as an unidentified caller. For some reason, I did answer. Normally, I do not answer these types of calls. I did go over and we resolve the situation. But, when I called back, no one in the company was even vaguely interested in the fact that I thought that they are not identification should come through as an emergency situation. They rather kissed me off on a subject that I think is rather important. No one in the company that I talk to would even give me the name of someone that might be able to react to my suggestion.

7 years ago

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Donna Schiro Merryville, LA

I already have a medical alert system from you all I was recently inquiring about your system for a friend of mine here whom has already had several falls I am fortunate I haven't had to use my medical alert system yet but am glad I have it in case I ever need it

8 years ago

Reply from Medical Alert

Hi Donna,
Thank you for recommending us to your friend and thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Rita Tourigny Sarasota, FL

So far, the alarm was activated 3 times....don’t know how until Rita Tourigny heard the alarm box screaming at her! Your company says, wear the wrist band at night. We will try this. I really don’t like the big unit where one can not turn the volume down.....or have the reset button on top so if the unit needs to be reset...it is easily assessable. So far we are not too happy. Your responders are great tho. Send a survey later....we will see what happens.

8 years ago

Reply from Medical Alert

Hi Rita,

Thanks so much for your feedback. Please call again if you need help figuring out the best way to wear your device so that it doesn't accidentally go off.. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Paul Cathcart Westminster, SC

I got an immediate response after I submitted my info online. Jorge was well versed and very pleasant and easy to work with. He provided all the info necessary for me to make a decision to go ahead and get this device for my mother. The only problem I had was there was about 3 more people contacted me after Jorge. Finially I asked them to stop calling me because I was already working with Jorge. So they quit. Otherwise very pleased.

8 years ago

Reply from Medical Alert

Hi Paul,

Sorry about all the calls. Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Patricia A. or Patti Goodwin Daytona Beach, FL

Having had AND used two other alert systems: I am finding ConnectAmerica /Medical Alert to be an efficient and easy to use device: on each of the occasions, I've used it, the response has been imely; I recommend the system!!! BE SAFE!! :>)

8 years ago

Reply from Medical Alert

Hi Patricia, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Gary L Porterfield Corpus Christi, TX

My experience is very limited at this point. All devices were delivered on time and set up was not difficult. The instructions were clear and we did not have to call support for help. Testing the system went without a hitch. Fortunately we have not had to activate the system, but our experience thus far has been very positive.

8 years ago

Reply from Medical Alert

Hi Gary,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Donna Kolacki Darien, IL

Customer Service is very helpful. The response to the Medical Alert alarm is quick and efficient. If the alarm is activated accidentally, the member of the team responding is always happy to hear that my mother is fine and doesn't need medical attention. I researched and compared a variety of systems and chose Medical Alert for my mother. I'm glad I did. I do wish the website was more informative.

8 years ago

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Judy Marshall Westerville, OH

Thank God, I’ve only had “false alarms”over the past 6 years. The responders have always been professional and reassuring even when pendant accidentally pressed or dropped. Thank you. Contacts regarding billing have also been positive. New “weighted” is a little “sensitive”, but provides add’l reassurance.

8 years ago Edited September 14, 2021

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michael Hennessey Camano Island, WA

We have had for 2 years and the service has always been good. But on May 30 th pushed button and 20 minutes later they tell us they could not get 911! The good part is they followed up with investigation into what went wrong and have kept us in the loop. We know 911 was down in our area and they said by next week they will have an answer why it was down. To me that is awesome service. Anyone can give good service when no problems arise. The test is handling a problem.

9 years ago

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

9 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

9 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

10 years ago

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Verified Customer

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Laura Harrington

Quick response when button is pressed. Police have come to check on my mom twice to make sure she is not in danger.

4 years ago

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Verified Customer

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Alice Price

I fell from a ladder and broke my hip. I was able to immediately call for help and it arrived promptly..

4 years ago

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Verified Customer

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Valerie Nilson San Jose, CA

Overall experience has been very positive. My only complaint is that there is no way to turn down the volume of the speaker on the unit

4 years ago

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Verified Customer

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Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

4 years ago

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Verified Customer

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Louis Katz Pompton Plains, NJ

Had to replace unit because the main item fell out of the belt holder and was lost. Appreciate your prompt replacement. It arrived yesterday.

4 years ago

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Verified Customer

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Marian Pappas Southgate, MI

When I needed help, they sent EMS to wrong apartment. The caller ID no longer shows up as Medic Alert. My niece didn't answer the notification call right away

4 years ago

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Verified Customer

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Victoria Washausen Salem, MO

They were very patient and understanding with me when I accidentally set off the alarm 3 times in one day.

4 years ago

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Verified Customer

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Linda Doll Dayton, OH

I have fallen twice and the alert did not ring..but if I sit down hard it goes off. Luckily I did not lose consciousness and I was able to manually make the call

4 years ago

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Verified Customer

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Paul Yeda Kaunakakai, HI

The operators are thoroughly effective and quick. They contact the right people when needed and are very caring.

4 years ago

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Verified Customer

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John Barry Nienstadt Fort Collins, CO

i have accidently dropped my medical alert and the company reps were right there asking if I was ok

4 years ago

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Verified Customer

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Doris Mitchell Colorado Springs, CO

If by mistake, I've touched my wristband, I've gotten immediate response, and that really makes me feel safe.

4 years ago

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Verified Customer

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Victoria Hardesty Pinon Hills, CA

When they receive a "fall alert" from the device, they are on the phone/button immediately to check it out.

4 years ago

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Verified Customer

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Terry Bayowski Mineral Ridge, OH

Still waiting for a return slip for the unit as customer has passed away, hane received nothing a month later and no customer service or even a phone call!

4 years ago

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Verified Customer

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Wayne B Hestand Lawrence, KS

The service has been satisfactory, customer service very helpful and Marketing knowledgeable about products..

4 years ago

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Verified Customer

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Mary Hunter Freeman Knightdale, NC

Accidentally bumped button on end of bed post and was immediately contacted to see if I,was ok or needed assistance.11

4 years ago

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Verified Customer

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Patricia James Lancaster, MA

Response time when pushing the button was over 2 minutes if not longer — should be seconds not minutes. WhenI call the test line the response is immediate???

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Charlene Schmitz Burlingame, CA

The responders are close by to our home and have gotten to our home within six or seven minutes of our call.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Trower Felicia Yvonne Columbia, SC

They're very attentive to your needs and check to make sure you're testing your device when you're supposed to.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any future questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beth grunewald Palmyra, WI

Because when it‚Äôs touched it responds immediately although my husband has made several accidental calls lately

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alice Yakima, WA

Easy to wear and lightweight. The only issue is the wristband comes undone to easy and it falls off of wrist.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Janelle L Lane Augusta, GA

Because it is always on. I recommended it to someone but never got my gift card so might not recommended it again

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate your referral issue to Customer Care so they can correct it:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marius De Jong Lake Wales, FL

The only time I had to use the device they answered quickly and had the EMT's there within a few minutes.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Sis Moffett Concord, NH

a very quick professional response to the activation and excellent evaluation by Medic Alert afterward

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021