Name: Medical Alert
Rating: 4.3

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Verified Customer

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Pat Eugene, OR

My mother fell and injured her leg several months ago. The system worked exceptionally and within a few minutes she was receiving assistance from both a neighbor and medical personell. I was very pleased with the outcome.

9 years ago

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Verified Customer

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Debra Penrod Syracuse, IN

My husband decided I needed it because I fall and have other health problems. They're very good! I've used it a few times because I fall a lot, and it's been very helpful.

9 years ago

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Verified Customer

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Ralph Marston Richardson, TX

Having Medical Alert has been a positive experience. They offer a great customer service, and as an elderly person, my chances of getting sick are pretty high, so it's been helpful.

9 years ago

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Verified Customer

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Katharin Williams Tampa, FL

My experience as a Medical Alert customer has been very good. I wanted to make sure something was in place, due to my health issues, and it's worked great. I love using it!

9 years ago

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Verified Customer

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Thomas Seales Alabaster, AL

Excellent service! It's worked great for my husband and myself. I have gotten older, and a little bit weaker, we needed something like this to call for help.

9 years ago

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Verified Customer

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Monica Cowie Pensacola, FL

Although I haven't had to use the service, it's worked fine. I use it around my neck every day, and all I have to say is that it's a good thing to have.

9 years ago

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Verified Customer

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Rebecca Denton Salem, OR

I'm getting to the age where I'm falling a lot more often than before, and they've been good so far. I've actually used it once already. I do have to say that I have skinny little arms, and the bracelet is kind of tough on my arm.

9 years ago

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Verified Customer

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Betty Leitenberger Lakeland, FL

The system works very well so I like it. I just used it once, so I really don't have that much experience with it, but they're very prompt when we asked for a test.

9 years ago

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Verified Customer

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MM Santa Maria, CA

When I pushed the button that's on the pendant, I got good response form the phone. I just love it; I get a good service from this thing. All I can say is that I'm very satisfied.

9 years ago

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Verified Customer

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Larry Gillis Cabot, AR

We're quite satisfied with the customer service. It's been good, and we've actually used it twice already. Everything works out fine. Overall, we've been happy with it.

9 years ago

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Verified Customer

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EL Staten Island, NY

My daughter purchased it for me, and did all the calling and ordering the system. She was afraid I'd fall again, and since she's at work most of the time, I'm usually by myself. I fell while she was here with me, so she called for help, but they never came. I wasn't completely satisfied with it because I was on the floor about like an hour, so I ended up calling the police department to come and get me off the floor. She was very dissatisfied with it because she called them about 3 times, and nobody ever called back.

9 years ago

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Verified Customer

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John Gutz Cedar Rapids, IA

I'm 82 years old and I live alone. My daughter heard about Medical Alert and suggested I buy it. I used it once, so it works well. My experiences overall, and with customer service in particular have been very good.

9 years ago

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Verified Customer

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Patty Mcclellan Fort Lauderdale, FL

After falling frequently, I got the remote device that I can carry in my pocket. I've had to use a few times already, and it was perfect! Overall, it's a great service.

9 years ago

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Verified Customer

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EM Kelseyville, CA

A fireman came over to help once, and he recommended I get Medical Alert. It's worked fine, very good. I'm just glad I bought it because it's helped me several times.

9 years ago

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Verified Customer

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Lea Vanzalingen Sylmar, CA

They offered an excellent Customer Service. Although I'm still hoping for the best, I really haven't had a problem with them so far. It's very easy to use.

9 years ago

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Verified Customer

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Richard Faoye Lithonia, GA

I'm pretty much satisfied with the service they provided. Plus, I got an immediate response the first time I used it. I'm just happy with Medical Alert.

9 years ago

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Verified Customer

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Joanne Short Miami, FL

They were excellent! I live by myself so I needed help getting up, considering I was falling quite often and everything was very very good! No complaints.

9 years ago

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Verified Customer

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Alice Camp Birmingham, AL

It's been very nice having Medical Alert! We needed help, so we decided to get this to call for help in case we fell again. Up until today, they have always treated us well.

9 years ago

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Verified Customer

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Tuesdee Knight Mabank, TX

I like that I haven't had to use it yet but I feel safer with it. I like the service they provide, they were very good when I spoke to them. It's just been great!

9 years ago

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Verified Customer

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Anonymous Safety Harbor, FL

I feel that they do a good job! When I look into buying it, they were very informative. The only problem I had was that the alarm system kept going off. It's also a little expensive but still worth it.

9 years ago

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Verified Customer

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Rose Mancuso West Palm Beach, FL

Very good! Their customer service is very good! Thank God I haven't had to actually use the device, but I really do think everything about the service is great!

9 years ago

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Verified Customer

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Barbara Schrager Hartsdale, NY

The service has been fine for an elderly person that lives alone like myself. I haven't had a problem with it. All I can say is that I've been very happy with it.

9 years ago

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Verified Customer

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Beverly Martinez San Antonio, TX

I've had a very good experience with Medical Alert! It was very easy to use, activate and it's comfortable to wear. I love using it, it makes me feel safe at my age.

9 years ago

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Verified Customer

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Brenda Heacock Albuquerque, NM

It's been a good and helpful service. So far I've set it off 3 times by accident, but it really is the safe thing to do. On my experience, everything has been very good.

9 years ago

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Verified Customer

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Robert Basile Circle Pines, MN

I have epilepsy and had numerous falls, so it was time to get Medical Alert. Although it has a few bugs, it really is a good service. I like using it, even if the Pendant is too sensible.

9 years ago

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Verified Customer

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Lois Chapman St George, UT

They've offered a very good service! I have no problem at all using it. I'm 91 years old and have fallen a couple of times, but I'm very satisfied with what they offer.

9 years ago

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Verified Customer

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Joan Wooten Bloomfield, NM

I have no other loved ones with me, it's just myself, and I'm definitely satisfied with the service. They were great when it came to talking to the representatives. It's just as advertised!

9 years ago

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Verified Customer

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Bishop Cummins Carrollton, GA

The main reason I got Medical Alert is because I'm 89 years old and so far it's been great! Not much has happened yet, but I had the fire department show up after I pressed the button by accident, so it makes me feel very secure.

9 years ago

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Verified Customer

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Martha Best Sunnyvale, CA

A friend suggested Medical Alert after I had a stroke. I haven't used it for an emergency after the stroke, however, I can say I'm very satisfied with the service.

9 years ago

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Verified Customer

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Anonymous Spokane, WA

I had a lot of trouble with the first one I got. We had a hard time getting it to work, I believe it was the reception of the apartment I live in. Besides that, they have good customer service. I haven't had to use it that much, but overall, the service is fine.

9 years ago

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Verified Customer

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Meg Blase Fresno, CA

I actually feel safe with Medical Alert because they immediately respond when I do the monthly test, or even when I accidentally set it off. It provides me the knowledge of knowing that I, if I ever needed it, I'll get help.

9 years ago

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Verified Customer

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William Tinder Tilton, IL

I decided to purchase Medical Alert after falling a lot, and so far they've been great! I like using it and I love the fact that they're very professional.

9 years ago

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Verified Customer

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James Paddock Milwaukee, WI

I purchased a Pendant from Medical Alert after having a stroke. Now I use it everyday and it's awesome! Their product is very good and everybody I speak with is very polite.

9 years ago

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Mary Dagnino Fishkill, NY

I did not know it needed cellular. I don’t have any . We moved the base to every window. I was going to return it but kept it hooked up while I looked for another brand. Today I knocked over my walker and a friend came to me saying someone is talking in the kitchen. I went and turned it off quickly and in time to cancel the call. The fall button is very sensitive. I will keep it and make sure it works. I have it facing the window and in it is under pendant light. I had called to make sure the call was cancelled. When I was setting it up I didn’t realize I hit the button. All of a sudden 2 police and 2 paramedics were at my door. Q

8 years ago

Reply from Medical Alert

Hi Mary,
Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your account and discuss your overly sensitive device.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Mark A Critser Woodburn, OR

The main reason I got a Medical Alert it was because of my wife, she works on Swing Shift. She always little busy during the day all the time. I am US Disabled Veteran and I have other disabilities too. When you are homebound disabled person, YOU have to make YOU strong. People Will - stop dropping in, stopping by for a visit and in end, the phone calls now have been far and few. I didn't want to be alone while she was out and working. So Gussie, my little dog, he's a long hair wiener dog he thinks he is a German Shepherd. So I thought about getting a Medical Alert. and so I wouldn't hesitate to use it if I need it. So I made my self stronger and independent . VA thinks it's very good for me. I think it's very good for Mark. Mark A Critser Woodburn, OR

8 years ago

Reply from Medical Alert

Hi Mark,

We love hearing from our customers. Thanks so much for your feedback! We appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Tammy Goslow

I went with this home fall detect unit and had it for 5 months absolutely loved it exclamation. The price was right for myself. The people on the other end for emergency calls are very friendly and helpful one time they were backed up and didn't respond as quick but for the most part they're very fast. They also offered one free month and a lock box. They have Southern Accents no hard to understand foreign language accent. I then decided because I fell twice at work and once walking to call and ask about their mobile units. This is where became frustrating for me the first unit worked for fall detect it was the same price as I was paying for my home device but $10 more for fall detect on the go unit which I thought it was okay and worth it as they would be able to GPS my position. Setup work great fall the tech twerk then in shower it turned on the next day I realize from a fall that fall detector was no longer working so I believe it shorted out they sent me a replacement very quickly within 2 days unfortunately fall detect did not work they sent me another replacement fall the tech did not work on the go unit. Now they are sending me the Elite model for the same price but she has given me two months free for as long as I hold the unit so it works out to be the same price as I was paying for the home unit. I'm hoping that this one will work. Even though my mother is frustrated and says the system is junk which I'm on the edge about technology can fail technology is not a hundred percent. I'm very young and I've been enjoyed the home unit I'm just working out the Kinks for the go unit which I would not recommend the elite unit seems a little more complicated but having more things to carry so I will give it a try. So far service 4 the dispatchers, troubleshooters, and testing anyone that I've spoken with has been so helpful and polite amazing help that is why I'm willing to give the elite a try if it does not work then I would have to say in Canada it's not very good for mobile unit but I will see home unit price was right and comparable to others and very friendly service so yes home unit is good for Canadians with my experience. I hope from Reading other people's reviews if I do decide to go with another service provider that I do not have trouble with finances and getting it back I will write more reviews later

8 years ago

Reply from Medical Alert

Hi Tammy,

Thank you for providing such a detailed review! This helps customers when making decisions about the services they feel are right for them.

Medical Alert systems keep tens of thousands of customers safe every day.

I hope your Elite device is working well and providing you safety and peace of mind. Don't hesitate to reach out to us again if there's anything we can do.

Sincerely,
Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Michael T

I purchased this service for my parents. I recognize that medical alert systems is a highly competitive arena. Like a lot of industries, the breakout for me is hands down Customer Service. I called today about an issue that my folks were having. I was very impressed with the reps that I talked to. My impression was that was talking to people with a lot of integrity. So much so that I feel that I am new ambassador for "Medical Alert." They are the best!.

9 years ago

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Ann Merklin

Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would've sent help had I needed it! Salem, OR

9 years ago

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Verified Customer

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Eileen Ferlauto

Thank God I haven't needed them in an emergency. But if I press the button in error I get a call from them in seconds..

4 years ago

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Verified Customer

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Marylou Bergeman

Saved my Mothers Life during a fall that resulted in Head Truam. Kept her cal and talking until the paramedics arrived.

4 years ago

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Verified Customer

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Kelly Frear Bristow, VA

Very disappointed with the service we have received. I have requested repeatedly that communication only come to me and not my mother and you continue to contact her. Also, we have had difficulty returning an item that doesn't work. No one is capable of sending me a return label for the item so I can send it back. Simple request, but no capable employees!

4 years ago

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Verified Customer

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

4 years ago

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Verified Customer

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Dorothy E O'Donnell Jarrettsville, MD

It is a bit too highly sensitive. I'm always setting it off inadvertently, so wear my old one now and will wear the "fall alert" in the spring when I am outside more.

4 years ago

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Verified Customer

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Lynn Simpson Green Valley, AZ

While wearing the alert, I changed clothes accidentally hitting the "button." Right away, a voice on the HELP box asked if I needed assistance

4 years ago

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Verified Customer

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Kenneth Knauer West Chester, PA

Very responsive to my false alarm. Called all my contacts and the police when my unit malfunctioned due to magnetic interference.

4 years ago

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Verified Customer

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Myrtle Rogers Como, TX

The device has worked well and the staff have been efficient, courteous, and most helpful. They do contact too often with "follow-up" and offers.

4 years ago

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Verified Customer

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DOROTHY GOZZO Kyle, TX

I have used the emergency alert a couple of times while I lived in Connecticut I am in Texas now and so far am receiving good respoce

4 years ago

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Verified Customer

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Jack E Julian Sumter, SC

Quick response and helpful even when I make a dumb mistake! ALWAYS polite and understanding.Makes me comfortable to know help is near.

4 years ago

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Verified Customer

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Mary White Brockton, MA

I've had problems with delays in response to an alert and have had way too many discussions about payment of a bill that was caused by Medical Alert's inefficient office systems.

4 years ago

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Verified Customer

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Chris Alpine, TX

I have a problem with their ethics. When I called about a small problem, they used that date and said I had called to sign up for more expensive services which I had not and which I cancelled. Kind of a scam.

4 years ago