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FreedomPlus

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2,136 User Reviews

6.6

Overall Score

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Author: Jenna Vasquez

LAST UPDATED: April 12th, 2022

Since its founding in 2014, FreedomPlus has aimed to create a unique and valuable personal loan experience for its customers. 

Known for its debt consolidation services, FreedomPlus provides quality, unsecured loans through a streamlined application process that can have funds in your bank in as little as three business days.

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Highlight: FreedomPlus rates and terms

  • APR range — 7.99%–29.99%
  • Loan amounts — $7,500–$50,000
  • Loan terms — 24–60 months (2–5 years)
  • Min. credit score — 620
  • Origination fee — 0%–4.99%

Jump down to FreedomPlus reviews to see what consumers have to say about this lender.

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The Good

  • Simple Loan Application Process
  • Same-Day Lending Decisions
  • Low Minimum Credit Score Requirement
  • Flexible Loan Terms
  • Fixed Rate Loans and Payments
  • Debt Consolidation Loans
  • No Prepayment Penalty Fee
  • Quality Customer Service
  • Positive Customer Reviews

Simple Loan Application Process

FreedomPlus's intuitive initial online application takes only a few minutes to complete. Simply select the loan amount you are looking to borrow, describe the reason for taking out the loan (home repairs, credit card refinancing, consolidation loans, etc.), submit your credit rating (based on your credit score), what state you live in, then your name and phone number or email address. From there, a loan consultant will get in touch with you to complete the transaction. 

FreedomPlus has extremely fast approval and funding times — receive funding in as little as three days.

Same-Day Lending Decisions

FreedomPlus offers same-day loan decisions. However, this isn't guaranteed and will fluctuate based on your provided documentation, application verification, time of application submission, etc. 

With an error-free application you can expect the FreedomPlus loan process to be completed in as little as one day with funds made available within 48 hours. The process involves:

  • Filling out the online application
  • Deciding your loan amount and loan term
  • Waiting for a credit decision to be made
  • Uploading legal documentation and reviewing the loan contract
  • Receiving your personal loan funds

Low Minimum Credit Score Requirement

If your credit history is less than perfect, FreedomPlus might be a good match. Unlike many competing lenders, FreedomPlus has a low minimum credit score requirement of 620, a below average FICO score for American consumers.

When it comes to personal loans, a higher credit score means that you can receive better rates and repayment terms, but a lower credit score requirement allows for a wider range of borrowers to be eligible to apply.

Flexible Loan Terms

FreedomPlus has flexible loan terms ranging from 24 to 60 months (2 to 5 years). 

A borrower can pay off loans earlier than the loan due date without penalty, so your loan repayment period can ultimately be as brief as you'd like. This could save you a great deal of money in interest fees if you decide to repay the loan before your official payoff date.

Fixed Rate Loans and Payments

FreedomPlus has fixed rates, so your annual percentage rate (APR) will never be subject to change, as it would with a variable rate. This can provide peace of mind and stability to borrowers because they will know in the beginning what their rates and monthly payment will be throughout the lifespan of their loan. 

Debt Consolidation Loans

If you are looking for a personal loan for debt relief, it is important to know that FreedomPlus helps with debt consolidation and debt settlement by working with creditors on your behalf.

For example, if you are seeking a personal loan to help tackle credit card debt, FreedomPlus will exclude this debt from your debt-to-income ratio and pay off the credit card once you are approved. You would then be responsible to pay off your FreedomPlus loan which will likely have better rates and terms, saving you more money in the long run.

You could even help you qualify for rate discounts if you apply with a cosigner, have retirement assets, or let FreedomPlus pay your creditors on your behalf.

No Prepayment Penalty Fee

FreedomPlus does not penalize borrowers with a prepayment fee if they wish to pay off their loan earlier than the end of their loan term. This can allow you to save money on interest, in addition to shortening the amount of time that you would be making payments on your loan.

Quality Customer Service

FreedomPlus provides quality customer service to its borrowers primarily through its loan consultants to help you make the best financial decisions while balancing your financial needs.

When you start your application, the company offers a simple and easy-to-use form to start your loan process online, and allows you to call and speak with loan consultants and experts with any questions. User reviews indicate these interactions are extremely valuable for potential customers, and are generally positive experiences.

Customer service also handles complaints and there is little to no wait time.

Positive Customer Reviews

FreedomPlus loan reviews outline that FreedomPlus is a trustworthy and high-standard lender. 

Reviews highlight reasonable rates and fees, simple repayment options, and exceptional customer service, frequently naming specific FreedomPlus loan consultants. This can provide peace of mind to potential borrowers that FreedomPlus is a good and reliable choice for their personal loan needs.

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Customer Review: Samantha Ghrist from Columbus, Ohio

"This was by far the easiest and most streamlined process that we have ever encountered while applying for a loan. Amanda is extremely knowledgeable and eliminated all the stress!"

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The Bad

  • Origination and Late Fees
  • High Minimum Loan Amount
  • Cosigners Not Accepted
  • Speaking with a Loan Consultant Required

Origination and Late Fees

FreedomPlus charges an origination fee between 1 percent and 4.99 percent on its personal loans. While a fee like this isn't necessarily large for the industry, some industry leaders omit such processing fees from their loan applications altogether.

It is unclear how FreedomPlus calculates its origination fees. On its website it states that, "origination fees are calculated on the final loan size and vary based on the interest rate and term selected." Make sure to talk with a representative at FreedomPlus so that you have a better idea of what this fee may look like for you.

In addition, FreedomPlus charges a $15 late fee for any late payments.

High Minimum Loan Amount

FreedomPlus doesn't offer small loans — the minimum loan amount available is $7,500. There are many lenders that offer smaller amounts, if that is a better fit for your needs. For example, the following lenders offer lower minimum amounts:

  • Best Egg — $2,000
  • SoFi — $5,000 (also offers loans up to $100,000)
  • Upgrade — $1,000

It is important to note that debt consolidation often requires larger loan amounts, speaking to FreedomPlus' expertise in this area since it offers a higher minimum loan amount.

Cosigners Not Accepted

FreedomPlus doesn't accept cosigners. This could be a drawback particularly if you have poor credit and may have difficulty being approved for a personal loan. 

It is important to note that FreedomPlus does accept co-borrowers. However, a co-borrower is jointly responsible for the loan, whereas a cosigner is only responsible if the borrower is unable to make payments for any reason.

Speaking with a Loan Consultant Required

Once you submit your FreedomPlus loan application online, you are required to speak with a loan consultant over the phone. This can remove the convenience of an entirely online loan process, but can also be helpful if you have poor credit, since your loan consultant will inquire about your finances beyond your credit report to make an approval decision.

If you would prefer a quick and easy, entirely online process, there are many lenders available that may better fit your needs.

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The Bottom Line

FreedomPlus personal loans are unsecured, requiring no collateral, and accept credit scores starting at 620, lower than many other companies in the industry, presenting a good option for those who may not have excellent credit. However, you will be more likely to receive a lower interest rate the higher your credit score. 

Loan amounts range from $7,500 to $50,000 with competitive interest rates, and loan terms ranging from two to five years, allowing the borrower to tailor their repayment plan to their specific needs. 

It is important to note that FreedomPlus does charge a loan origination fee, as well as a late fee, but there are no prepayment fees, allowing you to pay off your loan faster if preferred.

If you're looking for a debt consolidation loan, FreedomPlus is a great option. It will send borrowed money directly to your creditor, which puts a large percentage of your loan toward direct payment to those creditors, helping you pay down your existing debt quickly and successfully.

Having a large number of positive reviews, FreedomPlus complaints are limited and customers highlight exceptional customer service, a painless loan process, and great loan rates.

Whether you're wanting to consolidate debt, cover home repairs, fund other expenses, or whatever your loan purpose may be, FreedomPlus is a quality personal loan provider.

*All loans available through FreedomPlus.com are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC, Equal Housing Lender. All loan and rate terms are subject to eligibility restrictions, application review, credit score, loan amount, loan term, lender approval, and credit usage and history. Eligibility for a loan is not guaranteed. Loans are not available to residents of all states – please call a FreedomPlus representative for further details. The following limitations, in addition to others, shall apply: FreedomPlus does not arrange loans in: (i) Arizona under $10,500; (ii) Massachusetts under $6,500, (iii) Ohio under $5,500, and (iv) Georgia under $3,500. Repayment periods range from 24 to 60 months. The range of APRs on loans made available through FreedomPlus is 5.99% to a maximum of 29.99%. APR. The APR calculation includes all applicable fees, including the loan origination fee. For Example, a four year $20,000 loan with an interest rate of 15.49% and corresponding APR of 18.34% would have an estimated monthly payment of $561.60 and a total cost payable of $7,948.13. To qualify for a 5.99% APR loan, a borrower will need excellent credit on a loan for an amount less than $14,000.00, and with a term equal to 24 months. Adding a co-borrower with sufficient income; using at least eighty-five percent (85%) of the loan proceeds to directly pay off qualifying existing debt; or showing proof of sufficient retirement savings, could help you qualify.

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User Reviews

Star Rating

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4.6

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2,136 Reviews

Review Breakdown

5 grade

79%

4 grade

10%

3 grade

2%

2 grade

2%

1 grade

7%

Sentiment Criteria

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Quality

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Brent Warren ,

In the last year my income is less that half of what I was previously making. A freedom rep mentioned they could lower my monthly payment and I agreed it was a good idea and chose to apply for the lower rate. I was given x number of business days to complete the application. I completed it on the last day but the rep closed my case preemptively and rejected me. They realized they made a mistake and took extra time to walk me through the process a second time. This time, I submitted everything needed on the same day. They denied me stating "You did not send us what we asked for." I replied asking what I missed but they have ignored all of my emails for the last 3 months.

5 years ago

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TCG Plano, TX

Until now, I would have rated FreedomPlus a good company to do business with. I lost my job due to the Covid-19 pandemic and contacted customer support asking for help. I needed some sort of deferral, like all other financial companies willingly assisted me with. The representative I spoke with at FreedomPlus was condescending and rude. His comment was "why should we give you a deferral if you have no way to pay?" His advice was for me to call back once and if I got unemployment set-up and they might consider a plan. My payment history had been flawless and I did not deserve this treatment. I'm experiencing much hardship, at no cause of my own and this added to my hardship and made me feel even worse than I already did. I needed help in March or April during the shock of losing a job. I thought I was dong the right thing by initiating the contact to let them know and ask for help.

6 years ago

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EM Albuquerque, NM

If I could rate a zero I would. I had a high interest loan to begin with. I was solicited by one the Freedom Plus representatives to refinance my loan. I took awhile to decide and finally called back during COVID times to refinance to a lower interest rate. I was told my payment would be taken out the following month. Come to find out the loan consultant mis- calculated and I had to them pay an additional payment. I wish I would have gone with no loan. I was trying to consolidate debt initially. Now my interest rate is still high after refinance, not to mention the 900+ dollars in fees the company tacked on and did not tell me about, Do not go with this company. There are hidden fees and the representatives are just trying to sell a loan. They don’t care about their customers.If you felt stressed prior to seeking out Freedom Financial, warning do not give them you business.

6 years ago

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Barbara Robinson Oakland, CA

The worse company I have ever decided to work with. With their promises and their pitching how they could help me with my debt, I feel like a fool for ever taking them on their word. Should have looked them up first online and checked their ratings. They have been sued multiple times and have a lawsuit in progress for misleading their customers and fraud. I ended up paying them over $3,000.00, ruined my credit score, and what did they do for me? I ended up owing the same amount of debt minus my $3,000.00. They are dishonest and lie about what they tell you. Then they connect you with their consolidation loan program and they charged me 23%. I would never work with this company and advise going through consumer credit counseling. I still have issues with their lousy web site where you make payments and can't connect with a real person that knows what to do. I have spent over a month trying to sign into my account and every thing that they asked me to do was tried and not worked. PLEASE DON'T BE STUPID LIKE ME!! If you do just a little research, you'll discover their legal issues and defrauding their clients. It's too late for me and I am well educated.

6 years ago

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Susan Yedwab Tuckerton, NJ

This company is really terrible. I was told my loan would be complete in about 3 or 4 business days, but it was closer to 7. I told them I did not want the loan if it took that long. So I proceeded under false pretenses. Then, I had direct debit payments, but they debited my payment even before the due date, putting my account in danger of being overdrawn when other payments were presented to my bank at the same time. In addition, if your payment is not made on the exact due date, they report it to the credit bureaus so it looks like you are increasing your amount of debt. Your payment is not credited on the same day that it is made on the website. This makes no sense since they supposedly give you a grace period to make your payment. I cannot recommend them at all.

6 years ago

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Suebee Lawrence, MA

Freedom Plus has been a nightmare to deal with, hiding behind a Telemarketing boiler room with no real contact with anyone with authority. After being a strong customer for 2 years we sought a deferment of a few months due to a severe accident and serious illness. In March, we were informed by their representative that FP would offer us one more month deferment and that we were completely current and we would commence our regular payments in March. When I attempted to make such payment I was informed we were 29 days delinquent and that they would not honor their own representation to defer February. They also informed me that they did not care what was said via phone by their rep as they had a contract and were now reneging on their previous representations. This is not only fraudulent practice it will affect our credit and we only knew of their reversal by accident. Do not do business with this company.........high rates, origination fees, and false and deceptive representations.

6 years ago

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ASJM Pearland, TX

There is nothing to like about this company. It has been a nightmare ever since I was approved for the loan. I feel like I was scammed and this company does not try and work with you when you're dealing with financial hardship. I emailed the LO that approved the loan because there was some discrepancies regarding the loan. Of course, he seemed to have amnesia. I can't wait to be done with this company for good. Discover Personal loans is a better company and they give you better options instead of no options at all. Not to mention, the interest is ridiculous. I feel as if I am spinning my wheels. Debt relief may be my next option.

6 years ago

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CASTRO New Orleans, LA

BEWARE— of high interest loans that may take years to pay, even when your credit score is almost perfect. I highly recommend that you compare the benefits of getting a personal loan with your bank than FreedomPlus. I received a 17.9% $30,000 loan, with a 700 credit score. I was desperate to pay off all my credit debt. Loan payments was $650 to the principle and $350 for interest. Not to mention the application fee of $500.. It is a literary taking advantage of people. I will NEVER recommend this company to anyone. I paid off my loan with within 8 months of seeing how much I was taken advantage of..

6 years ago

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Pippi Norfolk, VA

I was told at 6 months I could get a reduction in the APR. I reached out to the loan person I dealt with multiple times and have never heard back from him. I started making extra payments only to find I am being charged a “check fee” for the extra payments. Freedom Loans is not set up to receive electronic payments from my bank unless they are directly pulling those payments from my account. They are making sure to get their money by charging me a fee for every extra payment I make so they get aren’t losing out on all the money I am trying to save by paying the loan off early. I wish I had never done gone with this company.

7 years ago

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Debbie Allentown, PA

I agree with a lot of other reviewers on here that this place is a money stealer. I borrowed $7500 to consolidate my credit card bills and I have made one payment so far and my balance if $7507???? I guy I spoke to was a real smooth talker and when I questioned the interest rate of 26% he smoothed talked it by saying that it is cheaper than all the interest rates that I was paying on my credit cards together. He went over that part of the contract so fast I didn't have a chance to object. I totally 100% regret taking out this loan, I am in the process of trying to get a loan from my credit union (who I should have gone to in the first place but didn't think they would approve me because I already have a loan with them) and I would have avoided all of this crap. The interest rate for my credit union is 10% and I am praying I get approved for this. Then when I saw my payoff amount on my statement, it says is $7576!!! And the jerk never told me that there was an origination fee either, I asked for $7500 and I only have a little over $7100 to pay my bills off so I was left with balances on some of my credit cards because the loan wasn't enough to pay everything off completely. These guys are real slick, beware, stay away from this company. If I could give it 0 stars I would.

7 years ago

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Joe W. Lake Hiawatha, NJ

Stay as far away from this company as possible. They make getting the loan a pretty simple process, but after that fact they are just criminal to deal with. They recently debited my bank account because they set me up on automatic payment even though they were told by me multiple times that I did not want that done. When they sent the loan documents they slipped that in and we missed it. I then contacted customer service when I was double billed. The company told me that there was no way they could refund the money and that I needed to contact my bank and tell them it was an unauthorized transaction. After doing so, the company refunded my money twice and then said my payment was late and charged a late fee. They are absolute criminals. That is the reason that they operate using 2 names. You will deal with Freedom Plus when getting the loans but then they get payments and deal as Freedom Financial Network which is not a Better Business Bureau rated company. That is the company name they use to pull their extortion. Beware of this company.

7 years ago

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Dan Greenville, PA

YOU DO NOT EVEN DESERVE ONE STAR! On Sept. 1, 2019, I signed a contract with the understanding after I read the paper work and I was not interested all I had to do was write a letter and it would be terminated. Sept. 2 (Labor Day) I printed out all the 27 pages read them. On page 2 the rate says 23.86% but on page 7 the rate is 20.99. But when I was talking to the rep. on the phone he said it should be around 16%. Well I was NOT very happy with all of this so on Sept. 3 in the morning I called the "company" and they said I had to talk to the "guy" I talked to on the first. So I left him messages all day long, his supervisor, and someone else. No Call Back! Later in the day on the Sept. 4 he finally called and said its to late to terminate. But on the paper work that I signed The Freedom Plus Loan Agreement paragraph 8 its says you can terminate at any time. They just want to STEAL $764.70 from us. YES IT IS STEALING!!! This should be the last place anyone should look for a "loan".

7 years ago

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JustG4Me Upper Marlboro, MD

I went to FreedomPlus to get a loan. I was told the loan origination fee could be from 0-5%. After obtaining the loan FreedomPlus loan, I was charged the entire 5% origination fee. It turns out I had to pay $750.00 to borrow $15,000. I feel this is usury and somewhat on the lines of being a loan shark. I was so humiliated with the process that I went to my credit union and borrowed the same $15,000 to pay Freedom Plus off. After borrowing the money from my credit union, I did not have to pay an origination fee -- . Also, I am paying FreedomPlus an interest rate of 19.99%. With my loan through the credit union, they gave me an interest rate of 9.75%. I would like FreedomPlus to return my origination fee, since I only had to pay them for 2 payments.

7 years ago

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Becka Lakewood, CA

They are shady. I was promised one interest rate and then they changed my rate when my loan was offered. I signed anyways and that was a huge mistake because it was a significantly higher rate. I thought it wasn't that big of a deal but it is a predatory loan. I am very unhappy and I feel like I have been taken advantage of. I make a $463 and only $150 goes to my principle. I will end up paying 13K in interest by the time the loan is done. Their website gives you almost no information about your loan. I wanted to pay off credit cards but taking this loan is going to cost me waaay more money than just paying the cards off myself. Also they charged almost $800 in loan origination fees and you can only make extra payments via electronic check.

7 years ago

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Raymond J Bond Trenton, NJ

I diid enjoy the service and use of the money. It was very easy to open and although the interest was high I did need the money. Here is my complaint. I wanted to pay off my loan money is in my bank. I waited for a check to clear and called in advance for pay off amount. Which I was given next day I call to pay off and it had increased $4.00 no big deal! Next they tell me they can not process payment for two days and now the pay off is going to be $41.00 more. Here is a company that you have to set up automatic payments with and then when it come to paying them I get charged more because they can't process the payment that fast. Sound like this is a they're problem more than my problem. I just want to close out this loan with no issues and feel like the $40.00 is a stab in the back. Raymond J Bond

7 years ago

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Wendy B Newport, TN

I got this loan in October and asked my payment due date to be the 1st day of each month. I registered my account on line at your website and e-mailed you twice to make sure you knew i needed my payment due date would be on the 1st of each month. You responded to both e-mails to let me know you had received my message and that someone would follow up with me. I accessed the website on November 1st and made my 1st payment. However, you took another payment from my checking account on November 17. I called you and spoke with someone who turned in a "Manager's Request" to return the funds but I still have not heard from you. Now, I have $90.00 in service charges from my bank. Your customer service department is incompetent and your web site is not helpful. I still have not heard from your customer service department regarding your mistake.

7 years ago

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Vitali Mindel Blacksburg, VA

After a prolonged back and forth of providing various sensetive information to their agent Ely S, he simply disappeared on me. During this time, I declined offers from many other companies because Ely assured me it was just a matter of a day or two and I was already deep in the process with FreedomPlus. When I realized that FreedomPlus is not an option, I tried to qualify again with other firms I already said no to but then got into the problem of having "too many inquiries". So thank you Ely and Freedom Plus for leading me by my nose for, collecting the most sensitive information about me and then disappearing. in the process screwing up my chances to get a descent loan from elsewhere.

8 years ago

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Linda Laurence Pflugerville, TX

Unfortunately, giving Freedom Plus 0 stars wasn't option. I first received a loan in January 2018, that was great! Great application process, great loan officer, Debbie Rodgers. I was told I could refinance in six months, so I applied for refinancing was approved got my new interest rate, new payment amount, and new payment date. That's when the nightmare started. Freedom Plus applied the pay off of my old loan to my new loan! Really, how does that happen no quality control. So, what happens my old loan amount is automatically deducted from my bank account. Totally was not financially prepared for this to happen. I have been talking to customer service for a week to get this resolved and still no resolution. The customer service department is weak at best. I've talked to 5 different people, get 5 different answers, and nothing but empty canned apologies. People this is your fault and my bank account is being held hostage by your mistake. I'm sorry I ever contacted them in the first place. I will keep calling and keep calling until this is resolved.

8 years ago

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Delton Witte Brandon, SD

I spoke with Kelly and was given some options for a loan. My credit score at the time of my application was 807. Kelly told me he had some preliminary payment options, but couldn't see the interest rate only payment amounts. I used an online calculator to back into the interest rate and they were not close to the offer I had from Sofi. The last calculation I did he said my calculation and his were about 1% apart. Then, he realized he wasn't considering the origination fee. This made it obvious that he in fact had the rates in front of him. If he was calculating based on payments it would have already been in there. He told me Sofi customer service probably doesn't know what they are talking about and tried to sell me on paying an extra $1,700 over my loan term for the service he could provide.I just want to get a loan and make my payment via autopay, don't know whathe service he can give me would be worth that much.

8 years ago

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T Dobbins Brevard, NC

Well, I had a loan and 8 months later refinanced this on 4/26/18. Was told my new loan would draft on 6/9/18, but low and behold another draft of my original loan was drafted on 5/7/18. I'm being told the departments took that long to communicate, so that's why it took 2 weeks for my old loan to be paid off. The company mails itself a check... Meanwhile, the unauthorized draft put my account way in the negative and I'm still dealing with OD fees. 10 days later I was given a refund less $24 because I occurred 2 days of interest??? WTF? Yeah, I'm getting out of this ASAP. No trust. Nothing.

8 years ago

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Gerald Foley Renton, WA

I feel lied to and exploited by this company! I got a loan to pay if all my credit cards and after I applied and was approved for the loan ( $14k) I was told that my interest rate would be %18. At that point I was ready to decline since that is equal to or greater than the interest I was accruing on the cards, so “ what’s the point???” I asked the telephone rep. The rep. Then talked up the convenience of making 1 payment instead of 5 seperate payments to each card... while that idea DID appeal to me it wasn’t enough to sway my decision. BUT the rep added “ As long as you make payments for 6 months, just apply to refinance and you’re guaranteed to get a much better rate” he was adamant and insisted that “ as long as I paid on time and there were no major, negative changes to my credit score I’d %100 be approved at s better rate after 6 months”. Well I paid $500/month instead if the required $350/month, my credit score went UP 60 points, and I waited 8 months to apply to refinance the loan AND THET DENIED ME!!!! Then I let it ride, waited another 6 months, score got even higher and I kept making larger than required payments and guess what???? THEY DENIED ME AGAIN!!! CROOKS!!! Well it’s their loss! When they open for business on Jan 2nd 2018 ( 36 hours from now) I’m calling to pay off the loan ( got another loan from American Express for 9% ) and Freedom Plus will never see another one of my dollars again! Beware False Promises!!!

8 years ago

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Ana Lopez Springfield, VA

Horrible service! I applied for a loan based on the glowing reviews and had nothing but problems with their service. Every time I submitted a payment, it took days for them to process it and then I would call to verify that all the information was correct, I was assured that all was correct. And yet, a few days after, I would log in to check on the payment and would see an NSF fee added. When I called to find out what happened, I was given the same "song and dance" that I had the wrong account information. To this I would respond that that's impossible, that I had called earlier to confirm the account information and was assured all was correct. But no luck. I feel this is a scam to get more money in fees out of customers.

8 years ago

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Mrs. Bentley PA

I applied with Freedomplus for a loan. After pulling my credit, it was determined that my "overall debt" was too high despite my income. My credit is "good" (depending which bureau), and I applied for their advertised "credit card consolidation loan" as we are expecting our first child and wanted to condense the bills into one payment with a lower interest rate. Talk about FALSE ADVERTISMENT on the reasons for my rejection...no CRAP, Sherlock! If my credit card debt was low I wouldn't have applied! They tried to brush me off to their "debt relief" program, but I ask the question of ANY genius: why would I damage a "spotless" payment history on my credit by "reliefing"? I was told to get a co-signer, which I did, whose credit is better than mine with amost no debt! They then gave me the runaround with assisting me, and then left me on hold for LITERALLY 49 minutes for a Supervisor before hanging up on me! I will make sure their business practices are made public..they apparently aren't the type of company they want people to believe. I'm glad they showed me who they really are before I gave their company a penny of my money!

9 years ago

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Mike Flemington, NJ

I'd rather get a loan from Tont Soprano. Watch out for these loan sharks. All I did was click on a link from Trans Union about consolidation loans, and the next thing I knew, I received a call from "Charles" from Freedom Plus, who said that I filled out an application, which I never did. The next day, he called me back and "officially" took my application and then wanted to pull my credit. I asked him what the loan payments would be for the loan I wanted, based on the the worst case scenario, the highest interest rate they charge, and he couldn't tell me...or should I say he wouldn't. I then told him that I wanted to think it over, and told him not to pull my credit yet, and he basically hung up on me. After doing some reasearch, I found out that there is an origination fee on the loan which he FAILED to disclose, of up to 5% of the loan. For the $35,000 loan I was looking at, this could be up to $1,750. He also FAILED to disclose that they pay the lenders from the proceeds of the loan directly. I contacted him about this, and he said that they disclose the origination fee AFTER the application is complete and my credit is pulled. That's BULL. I wrote him back and told him to close the application and never contact me again. He was extremely rude and arrogant throughout the process, because I dared to ask probing questions which he did not want to answer until they pulled my credit and I was at their mercy. BEWARE OF THIS COMPANY!

9 years ago

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Annie

The customer service is great, until you call with an issue. I had a few urgent things come up financially. I called Freedom Plus/Financial to have my withdrawal date temporarily changed for one month (for a later deduction date). I was advised during the first call I made, that my request was submitted. I called the next day to make sure everything was in order, I was told the date was changed and all is well. Two days later, the payment that was supposed to come out at a later date, was withdrawn from my bank account. I called their customer service again (for the third time) and was given an apology and I was told to email screenshot of the money being withdrawn from my bank account. I complied, and I was told that the refund request was given to a supervisor for approval. I was also told that the funds would be back in my bank account by the end of the business day, no later than the next day. Well, the next day came and the money wasn't returned (this was a Thursday). So, I called customer service again (4th time/Friday morning), spoke to a representative that told me a supervisor never approved the refund. She said she put through a request, I explained that I didn't trust that, seeing I've been lied to since day one. I asked the rep, who governs them (government agency), she said she didn't know. I told her to put me on hold and go ask her leadership. She came back to the line and told me that no one governs them and that they are just a load servicing company that works for a group of investors that are associated with Cross River Bank. The representative became frustrated with me and I ended the call. I called back later on Friday afternoon (the same day), to check to see if the request had been approved, and it hadn't. I was also instructed, that refunds don't occur the same day, like I was advised the day prior. I was told that the request was forwarded over, the money would be refunded in 1-2 business days. I asked the representative for the names of the previous reps I spoke to and the dates and times they show that these conversations occurred, to compare them to my records. She laughed at me, and when I asked her what was so funny, she said that me asking for all this info. I then told her, that this situation isn't funny and I explained to her the poor customer service I have received, the misinformation given, the lack of action on their behalf and the financial, etc. impact of all of this. I then asked her again, what was so funny…she told me she had nothing else to say and she became very rude as well as dismissive-which she started exhibiting this behavior earlier on in the conversation, but it became more apparent towards the end. This is the worse company I have ever dealt with! The way I have been treated and the information on who Freedom Plus/Financial really is…is all the reason I need to file every charge and complaint about this company that I can. To warn others and helping them avoid doing business with these, lying, cheating over charging, unprofessional people!

9 years ago

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Eric Harrison Winter Garden, FL

I was just informed by a customer service rep, that "There is a $15 processing fee for all payments made from your bank. We unfortunately do not participate in bill-pay." I think it's absurd that you are going to charge me to give you money. I realize that I can go online to make an extra payment, but the beauty of bill-pay is that I can set up a reoccurring payment and not have to worry about logging into your website every time and entering in all the information every time. I'm shocked that it's the year 2017 and Freedom Plus "unfortunately doesn't participate in bill-pay" .....seriously.....

9 years ago

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RAYMONDKUBE

I took out a 10,000 dollar loan in August 2016. Really it was 9500 and they took 500 for a loan fee. I made my payments thur autopay. So by February2017 i paid $2,250, and i still owed 9,300 so . i call to get the payoff amount and asked if i payed it off would you still take out my auto payment. They said no sir we will not as long as you pay it by this day, so i payed it off by that day and budget my other bills around having that extra 330 dollars, so they took my payment anyways. I called up to complain and the customer service person stated they refuned my money and i should have it in 2 to 3 bussiness days.... Well its been 9 days and i called back up and they said you will get it by the 14th. It takes 2 weeks... Now i have 3 late fees from other bills because of this. And they are collecting more interest off of my money.

9 years ago

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William Dean

I've never worked with a company that when you make a payment early, they still take out your scheduled payment and end up charging you twice..... when I call to have them just apply the 2nd payment to my next month's bill they say there's no way they can't do it. The customer service person I spoke too did not care at all and made zero attempt to Fix the issue. She offered no apology or anything and tried to blame me for the issue. How is it the customers fault that when they pay their bill early they then get charged twice?? At least I know not to refer anyone to this company ever because they show zero concern about their customers.

9 years ago

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Ernesto Alvarez Tampa, FL

I called the next day after signing the contract to cancel the process for a personal loan because I did not feel comfortable with the payment and I was told during the loan application process the the funding would take 2 to 3 days and that the payment to creditors could be up to 7. I called in and one person told me I was on time and the others told me it was funded and nothing could be done. I was a little frustrated at the end of the call and I said "Man" like I couldn't believe it I couldn't cancel. the customer service person did not notice she said on and started laughing and making comments about why I probably wanted to cancel. i cant believe that overnight they did everything. This is really going to put me in a difficult situation!!

9 years ago

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Margarita M Araya Gatlinburg, TN

This is the worse company I saw in my lifetime, they take advantage of the desperate need of a financial situation, 5 months ago I got approved for a loan for 15k with an interest of almost 27% and I don't have a bad credit, but when I realized the interest I told the agent that I did not want it under those conditions and he said it was already approved and down the road we could revisit and see if they could lower the interest, I paid for 5 months $453.00 and I recently got a loan from my TDB at a 9% interest, and when I got the payoff it was @14,992 after 5 months of payment of $453.00 what a rip- off .

10 years ago

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gm Gloucester, VA

Its funny to see these reviews from people with "new" loans from freedom. let me warn you now this "loan "company is the biggest rip-off I've ever had to deal with. thank god my loan with this place has been paid off. every aspect of this place just screams waste my money. if anyone is thinking of getting a loan here please do yourself a favor and go elsewhere. I regret ever pulling the trigger and getting a loan here. I learned a very expensive lesson. if you want to waste thousands of dollars this is the place to do it. once you "new" folks see how things operate here you will change your opinion, I guarantee it.

10 years ago

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suzanne osenbaugh Northwood, OH

I started in May I believe to refinance my home. Joseph was the first person I spoke with at your company. I thought I was done with my part of getting you papers, signing papers, etc. Well, someone dropped the ball after they spoke with a lady in the HR department of my work. So, I called Joseph again and asked what is going on. Well, again, (like a fool) I fell for Carly telling me everything is going well. Then I am supposed to send her certain papers and I did. Well, she never received them. Then on last Friday she said she was going to send me an overnight mailer so I could send my papers back. It is now Monday evening and I still have NOT received the mailer. I called her this morning to tell her and she never returned my call. Then I get a message from some guy named Ryan who is helping Carly today. No response on the message I left her or about the mailer. So, I get home tonight, and some gentleman is on the phone wanting a 3 party conference about my loan. The whole time I have EVER spoke with Joseph and Carly has been on my cell phone. Those are the numbers I have used. Why call me on my house phone when you have my cell number. I am a very nice person whom is normally very patient., but this is going on far to long and I my patience are becoming thin. May I just refinance on my loan and be over it already. I have taken ownership of the wrong doings on my end, I just want to get this over. Please have someone who knows what is going on call me and treat me like I matter instead of when you feel like calling me back. Thank you. Suzanne Osenbaugh

10 years ago

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Rebecca Lustig Pana, IL

This is the worst lending company I have dealt with. The loan specialist knew how I was going to be repaying the loan. However he didn't tell me that I would be Charged $15.00 per check that I sent in. Even the second rep that called to confirm everything said nothing about charges for paying back the loan in the traditional manner. In speaking with legal representation the word used was "shoddy" practices of this company. I would not recommend them to anyone. As with other financial companies that inform you verbally of all charges and fees because of the Truth in Lending Act these guys somehow get around it so be sure and read EVERY little bit of your contract.

10 years ago

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Brian B Severn, MD

Very sketchy operations. My interactions with FreedomPlus came after applying for a signature loan from LendingTree. Within 30 seconds of submitting an application, I received a high-pressure phone call from FreedomPlus that insinuated that they were the only company that would give us a loan. They jumped around, but it ended up being a very high APR rate, especially for my 800+ FICO. I declined and went on my way, but continued to receive phone calls and emails. I eventually got the phone calls to stop, but not the emails. The "unsubscribe" link in every email is broken, so you cannot stop them. The company is unable to fix it; I've had to create an email rule to just automatically delete all FreedomPlus emails.

11 years ago

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Concerned Consumer Chicago, IL

The loan officer quoted me a rate in a whole number leaving off the ".99%" which essentially makes the true rate nearly 1 full percentage point higher. He repeatedly quoted the whole number and the additional percent was not discovered until it was time to sign the contract. Not happy about that. When confronted the loan officer tells me he always "forgets" about the percentage and will try to remember going forward. However the loan officer was professional throughout the process. Then I have a woman from their customer service department hounding me to confirm my address after the loan process was completed and leaves a message that I have fraud on my account and I need to call immediately, She then proceeds to tell me its company policy to tell customers that they have fraud on their account so they will call back faster. Great practices! Leaving off information of the rate, scaring people in phone messages with concerns of fraud. I will never do business with them again.

11 years ago

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Bales Family Lawrenceburg, KY

This company is like the not the mob. They have my interest rate at 21.99% interest like $7 a day per diem I borrowed $12,000 almost two and a half years ago and I still have to pay them not almost $9,000 something I don't miss my payment comes out automatically I don't miss . I was misled when I took this loan out I can't wait to be done with these people this company is the worst it's not freedom anything

4 years ago

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heather kaiser Spokane, WA

Worst customer service ever!! They pull you in with a nice, knowledgeable agent who promises great things, then you are on your own from there. I never got an actual answer to any of my emails only 'it looks like you called and resolved your answer' even though i did not and emailed back that i did not and still got the same canned response EVERY time.. The people i called and spoke to were rude and short with me and made it seem like i was at fault when i wasnt. Rude, unprofessional, unresponsive customer service! If i could, id give it all back and forget this crappy company!

6 years ago

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Peter S. Long Branch, NJ

The original loan was very smoothly processed but at a very high rate. The client originator repeatedly told me that after two on time payments, the loan could be renegotiated at a lower rate. After two years of on time payments, I inquired about renegotiating at a lower rate (the prime lending rate has dropped 200 basis points in this time frame). I was informed their rates were not tied to any measurable benchmark and any savings would be lost to origination fees. This was particularly surprising since two weeks prior, one of their CSRs was the person whop suggested refinancing to me.

6 years ago

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Gary Harrell Arlington Heights, IL

They are crooked and thief's I would NEVER recommend or do business with them took a loan out for 15,000 3 years ago .I pay every month I'm now down to 3,000.I run a business so I normally pay 2-3 times a month based on the week.The last 6 months CONSTANTLY the same the last payment so there is no late fee I'm locked out and cant pay then I reach out and NO HELP No ASSISTANCE I'm trying to give them money and they are trying to sabotage to get a late fee DO NOT CONSIDER .There is a company I use called prosper 200% better these guys are crooks

6 years ago Edited September 14, 2021

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Kelly Charlotte, NC

I asked the rep for a document listing all the terms, rates, interest rate, and all fine print to review before committing. He told me he could NOT send me the contract until I provided him with my checking account info. I proceeded to tell him I would NOT provide my banking info until I had reviewed all the details and fine print. He told me I needed to go elsewhere. Really unfortunate. All Keith had to do was lay out what the loan consisted of. Not very good business practice. Especially for a $10K loan.

6 years ago

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Crystal Fort Myers, FL

Bait and switch bank. Kind of like a loan shark. Fast talking and you end up at a much higher percentage than originally quoted. Want to make extra payment by phone? That will cost you fifteen dollars but you won’t be told until you have already given them the info they need for transaction. Oh, and adding extra 4 percent interest for initiation fee? That will bring you annual percentage up. Beware

7 years ago

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Daniel Coate Westminster, MD

Borrower beware! This company will not work with you at all! Whatever information is in the TINY fine print will be enforced with a vengeance. Also be aware that there is NO right of cancellation, and even if you pay the entire amount financed back on the day you receive the funds, you will still owe them the ridiculous "Loan Origination Fee". I would not do business with these people again under any circumstances!

7 years ago

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Susan Matevosyan Glendale, CA

After wasting my time for two weeks because their underwriting department was "busy" I got denial with no logical explanation. They verified my account with my bank twice, twice. It was like someone restarted the process there. I have never seen more idiots in my life. I would rather call tech support in India than these guys. I got approved at upstart in hours.

7 years ago

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Disappointed By Your Deception Bay Saint Louis, MS

Brandi was dishonest about funding time. I needed the funds to help out a friend who was in dire straights and about to lose his home and brandi convinced me she could guarantee the funds would be in my account in two bus days but they were not. If it had not been for Lending Club my friend would have lost his home. Be careful with deceptive practices, especially if you speak with Brandi... I suggest lending club, they are honest and do what they say....

7 years ago

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JAY Laurel Springs, NC

Overall I had no issues until I needed to change my payment method due to an impending divorce. Now for 6 months I have had no replies to my emails nor answers to my phone calls, all I get is crickets. Now the account is being canceled that they have received payment from and I have no way of setting up my new account which means I will be delinquent for the first time in 46 years.

7 years ago

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Randy Tice Bancroft, ID

First payment was suppose to be an auto pay from our account. YOU people did not take the payment out and i received calls to make a payment I MISSED!!!!! NEXT PAYMENT YOU PEOPLE DOUBLE BILLED ME!!!!!! I WAS TOLD IT WAS MY RESPONSABILITY TO GO TO MY BANK AND FAX A STATEMENT TO YOU PEOPLE AND IT WOULD BE GOOD IN 3 TO 5 BUSINESS DAYS!!!!!! Then to fix this problem I decided to do paper billing....UNTIL!!!!! YOU PEOPLE TOLD ME IT COSTS. ME $15 EVERY TIME I WROTE A CHECK!!!!! Sooooo im waiting to see if you people double bill me again....... Can you say ATTORNEY!!!!!

7 years ago

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Yaret Mattapan, MA

The application was fast I’m not complaint about it. My concern was after we receive the money they need to explain better that they take a certain amount of what you gonna loan for example 25000 they just deposit 23,275 in you account but you still paying the 25000 plus you first payment is in 42 days after you open the account what means if you paying 856 every months they gonna take 798 just for interés and the 62 goes to the principal In the end they take all you money . I’m not satisfied.

7 years ago

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David Walnut, MS

Most loan contracts have a 3 day grace period in case you change your mind...Adan N said that he covered every detail, But FAILED to tell me that once you sign this contract that there is NO GRACE PERIOD and that the loan agreement and contract can not be canceled..........Another way to rip you off...Plus there is a up-front fee that is non-refundable...

7 years ago

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Bonnie Romero Patterson, CA

Very friendly, but they lie. They said they locked me in at 5.99 interest rate, and told me to hurry up. So we it came down to it with no communication, it was 12.99 interest. I have great credit and could of gotten better rate. But she told me the other company charge more for transfer that's why it's a better interest rate, which I found out it also was a lie.

7 years ago

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Onur Cinar Chicago, IL

Recently I got my loan everything was fine until I set up auto pay .My first payment went through after couple days later they charge me again and negative my account, I got overdraft charge plus I couldn’t pay my rent my landlord also charge me late fee because they hold my money I can’t pay my rent now and I can’t get my money back , Soon as I have my money back I will refinance with other company.

7 years ago

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