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Spectrum

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5.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

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3.4

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682 Reviews

Review Breakdown

5 grade

26%

4 grade

26%

3 grade

22%

2 grade

10%

1 grade

16%

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A 1 Mesquite, TX

I had Spectrum in the past and I've considered going back to them. Although they offer 'no contract' options, their prices aren't much different from AT&T U-verse. This is the reason that I'm still with AT&T. I will say that Spectrum service is reliable although finding a branch location to retrieve and return equipment isn't very convenient. I had to travel to very undesirable neighborhood during the time that I was a customer. Frankly, that was one of the reasons I decided to do away with their service. Undesirable services tends to come with undesirable neighborhoods. When calling them on yesterday to consider getting their internet only, the representative I spoke with repeatedly gave me bundled service prices against my request. He asked me if I was interested in signing up and I told him no because he ignored my question just so that he could pitch a higher sale. He then told me that he was doing his job and I told him that his job was to listen to the customer FIRST... I assumed that was part of the job. I wish someone could listen to the call. I'm sure Spectrum did not train him in that manner. If you're not interested in a contract, this may be a good option.

4 years ago

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Kathy Haiker

I am conflicted. The internet speed is decent but for home phone, internet and basic cable it's almost $190 per month. That's crazy. I called and if I take off the tv access I'll save almost $100. So that's what I'll probably do. They have priced themselves out of my league and I'll get one of the services offered online. Shoot for what I'm saving I could get a few service.

6 years ago

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David Winn Cedar Springs, MI

Three calls to their tech's were required to fix a problem that shut down all services, internet, phone and TV. It was only after all the neighbors complained about the same problem that it was fixed. Only a few days later the Spectrum supplied virus program labeled the Spectrum(Charter) Email program as harmful. The work around is easy but the problem still exist.

7 years ago

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Daisy's Mom West Bend, WI

We've used Spectrum for years and years and are less enthused each passing year. It seems they offer less, but continue to charge more. Seriously, cell service? No thanks Spectrum. Always going to their "new" channel first? No thanks on that too. For real, the same cables that are in the ground now, and have been there for decades, why do the fees go up and up and up? Supposedly faster service? No, I don't think so. But, once in a while you encounter a fabulous customer service person who actually finds savings for a year or two. Oh, and they're the only internet provider in our area. So yeah, captive audience unfortunately.

4 years ago

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Joshua Foster Gardnerville, NV

Spectrum has good customer service for the most part . When there service works it works amazing my problem is with there mobile service it’s terrible where I live and after calling 20 times and being told it must be my new iPhone 12 SIM card and that I was stuck with crappie phone service I wouldn’t recommend it at all

4 years ago

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Tammy Koch St Louis, MO

I was a customer for over 15 years and the costs just kept increasing exponentially. I got tired of calling every few years to negotiate a new rate. The internet speed was OK most of the time and most of my interaction with CSR's was OK. In the end, I just felt like I wasn't a valued long-time customer.

4 years ago

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b zilla Spring Hill, FL

typical internet cable provider, they are there to make money they only care about share holders. customers are not important to them and unfortunately they are the only provider we have, as soon as another one can get out here i am jumping off this rat infested boat

5 years ago

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Ty Williams Irvine, CA

They could be more reasonable Price wise. Prime example I returned internet equipment with spectrum & they still reported that I never returned it on my credit report now I have to constantly let whoever buys the debt know that I returned the items & that I shouldn't be getting charged for this equipment.

6 years ago

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LIZ MUSCH Long Beach, CA

very bumpy, both in NYC and Long Beach, CA. Coverage/service not always terrific, but always difficult to get help/customer service. Also they aren't flexible: recently wanted to put TV service on seasonal hold, they agreed, and then they turned everything off and it took me 24h to get internet back on

6 years ago

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Michael

they offered free wifi and a good rate. Then without notice, they started changing for the wifi after 2 years. it wasn't part of the agreement. then they increased rates for 2 months in a row. i called customer service and they insisted that i always paid for wifi and that wasn't true.

6 years ago

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Sally Schenectady, NY

customer service reps are great. Internet isn't very fast although supposedly I pay for the top speed. Fees are very high for "bundles" that only include one or two TV channels is use. And I resent "leasing" the box, can't own.

7 years ago

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Jeronimo New York, NY

Its has been generally good, their price is competitive and their product reliable. They could improve eith more efficient customer service sttention and particularly better acheduling methods for technicians; including availability and communciation.

7 years ago

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Ds Fort Worth, TX

Well, I would give less than a 1 to the experiences I have had with Charter over the years. But, my last experience with Spectrum would be a 5. They have definately upgraded their attitude and customer service since the purchase.

8 years ago

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Rachel Bahl Rochester, MN

We have had charter for a number of years now. And the internet used to be pretty reliable. Lately we have been having to unplug our router over and over to get it to work sometimes. They also have not treated their techs very well, in the area we live.

8 years ago

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Yvonne Mosley Fayetteville, NC

Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.

4 years ago

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Mike Rice Sylacauga, AL

They handle the internet pretty well. Our service rarely goes down but their email system on the web is horrible. Its hard to find old emails. Its slow to load and is about 10 years out of date. They have spent no money on their internet email system at all. It needs to be totally rewritten and rebuilt by someone who knows how a web site should actually run and look.

4 years ago

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Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

4 years ago

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Deb Jackson Valrico, FL

I have had Spectrum or it's previous names since I moved to Florida 15 years ago. The price goes up every year, and there are so many hidden cost. At one time you could get a reduction in price for a limited time, but now all you get is rude comments. My Spectrum bill is higher than my electric bill, and I live in Florida! It ridiculous that a senior citizen has to pay so much, just to have cable and internet, and I don't have any premium channels either.

4 years ago

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Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

4 years ago

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Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

6 years ago

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Texas Pet Owner

Because I have no other choice, I need to keep spectrum, I am paying for 100mbps, but it is randomly that we get that speed, we fluctuate from 5 to 60 average. I wish they had competition, I would switch in a split second.

7 years ago

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Shirley

Internet is intermittently slow for no reason. Moving to a non provider router brings better results than any they have ever provided. Service is okay but different departments impart conflicting information.

7 years ago

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Ryan E Brainerd, MN

Too expensive. I am a small business owner and office out of my home. They are the only hardwire cable and internet provider in my neighborhood and they have me by the balls.....

7 years ago

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Jean C Thompson Appleton, WI

I am not getting anywhere near the speed they advertise for internet and I have a hundred channels of TV I never watch but am denied a better deal because I have to give up all service for 30 days to qualify.

8 years ago

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Paige Murphy

Usually pretty good, but when problems arise they tend to always think it's YOUR problem: your computer; your router; your wiring; your operating system; your browser; your email client. and so on.

8 years ago

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Leah Bowen The Bronx, NY

Great internet feels like a rip off when you start having to pay! And why do we have to pay 20$ for 1st 6 months and 120$ for same services afterwards?! You’d think after being a consistent customer for 6 months it would go down like Maine a bit backwards!

4 years ago

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Daniel Marvin Wilkerson San Antonio, TX

I've had Spectrum internet for three years. Most of that time I've had satisfactory service. My work requires a high-speed, dependable connection for conducting webinars. There have been brief outages, but fortunately never while doing a webinar.

4 years ago

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

4 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

4 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

4 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

4 years ago

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

4 years ago

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DJMikeBizaar Music Keller, TX

Spectrum continues to be limited in areas that, in these times internet is a must. They do have an always up choice on internet that has proved many times to be flawed. The 3 star rating is for the speed at the price for the 1st year. After that year is up however, get ready to have to price JUMP!

4 years ago

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

6 years ago

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Laura

They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.

6 years ago

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

6 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

7 years ago

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Luis Morales Turlock, CA

The speed is good but they seem to have service outage too often and it disrupts my business and usually last all day other than that they seem to be ok

7 years ago

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Jami plowman Tuscaloosa, AL

Because we are constantly losing wifi. And then when we call they want to tell us to reset it. We know this by now. Plus they charge everytime they do a service call

8 years ago

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HAROLD MORGAN

I wouldn't rate any that I have used higher. Most have to-do customer service, and Charter never stops trying to upsell. I grow tired of that very soon.

8 years ago

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Christy Rouch MO

Currently pay for services for my mother. Service is often interrupted for long periods of time. At no time is a discount applied. 2-3 days without service with no weather to blame is unacceptable

4 years ago

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Carla Lewis Walled Lake, MI

Cable programming was adequate and availability was fairly consistent. Internet connectivity was not consistent with regular speed decreases and intermittent outages. I switched from Spectrum after 2 years.

4 years ago

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Mario C

The overall internet speed is not bad from this company. Just know that if you would like Wi-Fi in your house they charge an additional $5 more for the Wi-Fi router every single month. The channel selection is very good!

4 years ago

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Lena munn Elmira, NY

Spectrum has some of the worst customer service. They're snotty and not very helpful (at least the people I have delt with) they're also over priced. The service is also very spotty.

4 years ago

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Paul Chiu

Value for money, here in New York City is there, with Spectrum plans. But, the lack of 4K, in 2021-2022 subtracts 1 star. The menu navigation system, both on remotes and on TV needs major reinventing - subtracts 1 star.

4 years ago

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Brenda

The price keeps increasing. Today I had only one channel SPECTRUM. I CALLED AND SPOKE WITH A REALLY RUDE PERSON TRAVIS

6 years ago

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Rich T

Over priced for what channels you have access to, , picture breaks up a lot, but their technicians seem knowledgeable and are usually helpful.

6 years ago

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Don Chambers

Mediocre at best. Pricing keeps rising without a commensurate increase in up or down-load speeds, reliability or reduction in ping times.

6 years ago

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Retired

Sometimes it drags and buffers. Streaming tv can be difficult at times. When the system is down/off ,you never see an adjustment in your bill

6 years ago

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Gerald Saunders

Ben with them 3-4 years and we experienced a lot of problems. It has got better. Under the previous company we had ver little problems.

6 years ago