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Spectrum

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5.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

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3.4

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682 Reviews

Review Breakdown

5 grade

26%

4 grade

26%

3 grade

22%

2 grade

10%

1 grade

16%

Sentiment Criteria

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Quality

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Service

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Kaylee Gay Chicago, IL

I love that Spectrum reaches such rural places with their streaming network. My family lives out on a farm and Spectrum was one of the few options that we could choose from. And although it was one of our only options, Spectrum has so many options for channels. I love that I can watch my Christmas movies or favorite TV shows all on the same service. I also love to watch college football and I love that I can jump back and forth between games when I am waiting for it to start. And Spectrum is very affordable for how far they stream too.

4 years ago

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Donn Carr

They are my business provider - First you alway sign up for the business plan if you are serious. As a business customer you go to the head of the class when things go wrong as they can. The speed is lightening fast, their customer service is consistently outstanding. I have had Comcast in the past and am so thrilled to not have to deal with Comcast and their "we just don't care" attitude.

6 years ago

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A completely happy customer!

I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet

6 years ago

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Dathan A. Griffin Orlando, FL

I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍

7 years ago

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Vicki Dawson Spartanburg, SC

I called to cancel my cable n they said since I had been a long time customer they couldn’t let me do that n what would make me change my mind.I proceeded to tell them I just couldn’t affor something n I felt like I could live w/o cable.So they asked was I disabled n I am so they offered my me free high speed internet 2 phones n lines at $5 each n cheap cable.I got all that for Hal of what my bill originally was n I’m tickled to death bc I gained phones for my kids n kept my internet n cable.Thank you Spectrum for helping out someone that needed help.Now only if Duke Energy would offer help for disabled.It sure is cold in my house n propane is hard to come by n gets expensive if I can even get someone to take me or pick it up for me.Thanks Spectrum you made my year!!

4 years ago

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JimS. Cathedral City, CA

One thing is a given. Everyone, everywhere complains about their cable TV and internet providers. Even when it’s good. Spectrum is actually the best ISP I’ve ever had. Of course, everything is locality-dependent. I live near Palm Springs and other than severe heat, which usually doesn’t negatively impact internet service, we don’t often get extreme weather-- especially rain. In the 3 yrs I’ve had internet with Spectrum, my internet has probably gone down twice or maybe 3 times, for less than a few hours, total. If even that. I like them. And when you leverage your existing Spectrum internet with Spectrum Wireless, you get extremely well-priced cellphone service that uses the Verizon network— which is the best cell network in this part of the California desert. My advice is to not listen to everyone who constantly complains about their Internet service. Sometimes it’s just a lot of talk. Spectrum is actually quite good.

4 years ago Edited January 3, 2022

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Yooper Colorado Colorado Springs, CO

I have no issues with this internet provider, they are the primary supplier of internet in a small lake town in the back woods of Michigan. The connection is fast and consistent (unlike how spotty Comcast is in my major city) and the cost is fair.

4 years ago

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Valerie Lewis Apopka, FL

I recently contacted Spectrum regarding our internet outage. Rochelle immediately responded and she told us how to fix the problem. She was very patient and consistent. I appreciated talking to a great customer service representative. I assured her that I would write a review online. She serviced us in the the 32703 zipcode.

5 years ago

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Dameron Lyon Morganton, NC

Spectrum has been fair with us.I was outside working one day and a lady pulled up and asked about my provider (att) at the time,i told her i hated it and asked if they had any options.She locked me unto a amazing rate on my internet and guarenteed me it will never go up!!!

6 years ago

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Teresa

Each department with in Spectrum very courteous, helpful. In our decision in choosing Spectrum with Internet & tv services was based on price. Services that are at a higher grade without the extreme price cost and changes showing on your bill. Also No 2year Service Contracts!!!!

7 years ago

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Lawrence B Bohns San Antonio, TX

I'v Had no issues or concerns and their customer service is excellent. For me anyway. All may be a little more expensive, but not enough for me to leave They make up for that in service and reliability. I have had Directv. They are very good but AT&T sucks .

8 years ago

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Maxwell Williams Victorville, CA

My wife and I have Spectrum as a internet service in our home. We use it for our television and for our laptops. Our cell phones instantly connect to the internet when we walk into our homes, which cut cost on our cell phone bill. Spectrum has been a reliable service to my family for years now. The bill is very affordable. Our internet has always been constant. The customer service has always been professional when ever we called and had problems. We have a two story home and Spectrum covers both upstairs and downstairs. Thank you Spectrum.

4 years ago

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Dale Berridge Albuquerque, NM

I have honestly not had a better ISP than Spectrum. We used Spectrum, formerly Time Warner, for almost 15 years for cable, internet and phone services and never once had a complaint about service. Speed, consistently and always reliable. If it were available in our new home area I would definitely still be a customer. If I had to list a con it would be getting ahold of an actual human when contacting customer support but it was a rare occasion that we had to anyways.

4 years ago Edited January 3, 2022

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RB Lancaster, CA

Great service. I should have switched a long time ago. Not only i have their internet service, but mobile and TV services too. No extra fees. I went from $190 per month to $100.

5 years ago

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Lynne

Excellent service. I don't remember when it has ever been down and I've been using it for about 7 years. Started when it was Charter and now Spectrum but service is better now than when it was Charter. Great service.

6 years ago

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Dimples Hazelwood, MO

Service is good. I am technologically challenged and they help me. Sometimes, though I get a person that tells me I can look it up on the internet, again, technologically challenged.

6 years ago

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Taya Fitzgerald-Hyman Raleigh, NC

My experience has been pretty good. They do not cost and the streaming for devices connected to wifi is pretty face. I do think that their tv provider is a bit expensive but I do feel like they could expand more.

7 years ago

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Billi Lynn Holt Rochester, NY

I now have a business account and previously a residential account. I find the business account very exciting and actually fun! The residential account seems to have had more issues, but Spectrum is always available to help out.

4 years ago

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Bess Wilfong St Louis, MO

Spectrum has been my internet provider for years. They are easy to contact, unlike other providers, and they are interested in keeping their customers satisfied. I disliked that I was charged for a router that I returned via the UPS Store.

4 years ago

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Janet Wood Birmingham, AL

I having been a customer of Spectrum now for 5 years. I can only recall on 1 hand the number of times my internet has been out. When I call to report the issue. They already have the techs out working on the problem already.

4 years ago

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RAyneisha Apopka, FL

The best internet provider. Aspect communication and advice on the best internet provider for customer support. The best business they can provide for u and the family are doing well too work for me and u. Internet provider for customer advice on what time you want to go with.

4 years ago

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Tammy Bright Lexington, KY

Spectrum offers many different packages for customers to choose from. It seems they give the cheaper rates to new customers. I think customers with 5, 10, 15 year accounts show be offered cheaper accounts as an incentive for being loyal. Great selection of movie channels, sports and News channels.

4 years ago

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Vy Ha Birmingham, AL

My mother and I have struggled with our internet services for many years due to the age of the router we have. It wasn’t until we replaced it with spectrum that our internet became faster. Spectrum was on call with my mother and I for a very long time so it required patience in their part as they were helping us. We are satisifed

4 years ago Edited February 2, 2022

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suzanna Brooklyn, NY

I got a totally love spectrum. They offered help during covid 19 federally funded I was able to get unlimited internet service for $4.49 per month it was best gift during hard times especially with those with children. Excellent internet service can definitely count on spectrum.

4 years ago

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Aubrey Dallas, TX

I really like using spectrum, I was skeptical about them at first—since there are like a million companies to choose from lol. But, they actually ended up being a really good service for a good price. I haven't had any issues yet, definitely recommend.

4 years ago Edited January 16, 2022

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JJ Jenkins Phoenix, AZ

We used spectrum for our internet service. The connection was strong and we were able to stream movies and shows, use Zoom and FaceTime, and use all of the other internet related programs with our home internet through Spectrum. They offer savings when you first sign up and a special cheaper rate for your first year .

4 years ago

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Andrea Thomas Richland, WA

We have had great service with Spectrum for internet. Our up speed has been the quality we pay for. Any issues we’ve had were quickly reconciled. The customer service reps have been great too!! Would recommend Spectrum for many of their services, especially internet.

4 years ago

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Maria Artiles Fort Worth, TX

My experience with Charter Spectrum was amazing. Best Internet service I have ever had, and best prices offered in the market too. However, your services are not available everywhere and I am still waiting for Spectrum to service my area.

6 years ago

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Ashley Hickmann Bellevue, WA

I have no problems ever! They make installation easy for the customer to do on their own. They also let you have only internet when that is all I need.

6 years ago

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Cade Boudreaux , FL

Spectrum is a great service. It’s Wi-Fi is very strong and reliable and I never have problems with my service. I would recommend for cheap and affordable Wi-Fi and cable.

6 years ago

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Jim S.

Excellent service. Works great with my computer with no issues. I also use it to stream movies with my tv and have had no issues. Price was great also.

7 years ago

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Gary Oliver Cleveland, TN

Ok sounds we had problems with our cable spectrum did come out and fixed it today and the service guy was great and solved our problems thank you spectrum

7 years ago

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Jo Anne

outage of TV. phone & Internet. Reasonably quick response. Solved problems with good explanations. Tech was very thorough and helpful with suggestions.

7 years ago Edited September 14, 2021

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E. Castillo

Very very willing to get you situation, whatever it may be, fixed, once and gir all! The customer service has bent over backwards to help whenever we ask.

7 years ago

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Thomas Law

Exceptional speed and versatility. You can use their Wi-Fi at over 500,000 Spectrum locations all over this country. Great value for the price. Wonderful Technical Support.

8 years ago

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Amidia Hawkins Lawrenceville, GA

Signed me up for what they said was the lowest option ($113/mo) then offered $14.99 but ultimately refused me because "only for people who don't have a net plan"

8 years ago

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Jazzy Belle Cypress, TX

Spectrum is an awesome internet, tv and mobile service provider. No contracts and very affordable. I hope they never change. In my opinion, they offer so much more than the competitors.

4 years ago

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Mom D Orlando, FL

They have the best Internet & Cable service out there. I've tried others. Won't mention any names, but Spectrum has the best deals and they are quick to respond. The tech support are very knowledgeable & patient.

4 years ago

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letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

4 years ago

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jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

6 years ago

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Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

4 years ago Edited February 14, 2022

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Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

6 years ago

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Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

6 years ago

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Noname Covington, LA

Outstanding service, Customer Service etc. I recently had an issue I called and actually talked with a human...well done

7 years ago

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Glenn Yuma, AZ

The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.

7 years ago

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Kathy Lawson

Love everything but feel it is too expensive. Can't believe we are paying over $200 for TV, phone (which we don't use) and internet.

7 years ago

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Mary Ann Marble Falls, TX

I have steady streaming with no interruptions. The internet is fast & does not have on...off....on...off signals, which is maddening.

8 years ago

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Debby Willis

I have never had any problems with this company. I haven't been double charged every month like I was when I had CenturyLink.

8 years ago

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Pamela Wilson Tampa, FL

We have Spectrum for our internet services and I love them. Very good service. The employee that came out to install was very professional and knowledgeable!!

4 years ago

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

4 years ago