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Spectrum

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5.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 15th, 2022

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

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3.4

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682 Reviews

Review Breakdown

5 grade

26%

4 grade

26%

3 grade

22%

2 grade

10%

1 grade

16%

Sentiment Criteria

Value

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Quality

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Service

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Cat Sussex, WI

Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.

6 years ago

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Karen Ezell Spartanburg, SC

Well, I probably am among the multitude who like and enjoy many of the features and quality of this particular carrier, but also dislike some of their particular ways of communicating or providing their services. I think everybody out there would change something about their carrier no matter who they have. I will say this, a long as I can afford it, I have no intentions of leaving Spectrum.

6 years ago

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DianeG

Not as many outages like DirecTV has. Also, with, Spectrum, my On Demand works all the time. When I was with the other provider, On Demand was more like Off Demand. The only thing I can think to improve Spectrum would be, when we have storms and the messages invade our TV, I'd like an easier way to get rid of it so I can get back to viewing my program. The only way to remove it, is to change the channel and then go back to my program. We should just be able to click one button to clear that message after it's read.

7 years ago

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Aaron R Healdsburg, CA

Finding an Internet Service Provider (ISP) is always a tough task especially when taking into account cost to quality. Spectrum is quality internet service provider but at a whopping $70 a month unbundled, is it really worth it? Not all customers are in need of cable, telephone and internet services. It would be nice to see Spectrum offer individual packages free of disadvantageous prices to a non-bundle. Also, everyone could benefit from a customer loyalty discount. Overall their service is great but it would be even better at a somewhat reduced price point.

8 years ago

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Reinder de Boer San Antonio, TX

Delivers speed generally at or above promised. Every evening someone with, what I can only assume a huge backup, slows speed down to a trickle though it recovers eventually. Generally streaming has no issues. I have a choice of providers but I’m happy with the service.

5 years ago

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Carol Lewis Myrtle Beach, SC

Although I know lots of people have doubts about Spectrum, I can say I have been happy with them. We have our internet (which was coming in and out) with other companies and spectrum took the time to find the problem, fix it and haven't had any problems since then.

6 years ago

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Cheryl Bishop San Bernardino, CA

I have had only positive experiences and I have moved several times since I started using them. Any mistakes on my account , due to frequent moving and were immediately addressed and resolved. The did not even charge me for installation for my last 2 new addresses.

6 years ago

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Jennifer Abrahamsen New Hampton, NY

Fast internet most times. I dropped television from them (or anyone) because we rarely watch it. We don't have Fios in our area and ONLY have the option of Spectrum or a dish provider. Our Internet is faster and more reliable than neighbors who use a dish provider.

6 years ago

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Tiffany Cota Queen Creek, AZ

I've been a customer of cox for over 15 years! We never had any issues until we moved out of the city into a town. It seems like my internet is always acting up. I still though feel like they are still the best that is out there

7 years ago

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Robert

My expierience with this provider has been mostly positive. The advertised DL speed is mostly under ideal conditions. What I get is generally adequite for my needs, though. T.V. reliability is 100% better than my previous service.

7 years ago

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James Douglas Seaside, OR

We've always had good internet service with good speeds and awesome protection. There have been occasional disruptions but very few over the past two years. People like to complain but the truth is that Charter provide very good service.

10 years ago

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DogLover17 Macomb, MI

For the most part, I am happy with Spectrum; however, in December my Roku devices wouldn’t work and I restarted several times, etc. The issue was due to interruptions with Spectrum in my area but I did not know any of this until I called my son-in-law who lives out of the area. He looked it up online. There was a service interruption and I would have at least appreciated Spectrum leaving an automated message or something on my phone to reduce my frustration.

4 years ago

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Chrissi Parrish Dallas, TX

It's cheap haven't really had any issue with them....expect they need to let people know late at night they going to do work where you won't have internet. This has happened several times. Also, people need to learn how to answer phone there not be so rude when you ask so many questions I know you want us off the phone but we are paying you to do your job. Great company to use.

4 years ago Edited January 17, 2022

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Mia Tallahassee, FL

Somewhere between 3-4 stars. Had someone come out to fix my internet and they could not figure out the issue, which I get sometimes it is hard, but I kept suggesting an idea of what it could be. The man who came out kept telling me it was not what I was saying, and I just asked him to try, turned out I was correct. Most of the time they are very helpful and nice, but always late to help!

6 years ago

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Alexander Johnson Burbank, CA

I really enjoyed the services and I rarely ever had problem with signals or programming but customer care is another demon. I recently ended my period with spectrum because of some unauthorized charges

6 years ago

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Michael Oconto, WI

Dependable an price is fair! Customer service has been pretty good with assistance when needed! It has shown to be reliable with great speeds compared to the internet companies i had used before!

6 years ago

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Alan Oda

It's surprisingly decent. The company has done well in improving their reputation by providing consistent service. At the same time, the cost of their service continues to rise, but that's true for all of the available ISPs.

6 years ago

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Wini13 Staten Island, NY

Sometimes it's slower. It also tend to buffer when i'm streaming. But cable tells me i'm in the higher internet speed. I find it hard to belive. I may need a new router, but the Spectrum Co. Is't as friendly as Time Warner

8 years ago

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Brandon Santa Paula, CA

Iwish that i could get better price. after the one year of reasonable price they then up the price. it makes me want to shop elsewhere but there isnt another internet provider that offers what they do.

8 years ago

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G. W. Columbia, SC

I like the quick request for service response time. I can actually get a technician within one day of my request and they do immediate technical support issues over the phone. They give me details while on the phone on what issues may need further inspections by a home visit from their technicians.

4 years ago

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Ashley Stoker Plano, TX

Overall good experience with Spectrum. It was very easy to set up, customer service has rarely been needed but always helpful when they are. My only complaint woukd be that the WiFi connection lags a bit on occasion, but usually it's during peak periods when lots of devices are connected.

4 years ago

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Kennie Wayne Bean Reidsville, NC

Spectrum has been a good service but I feel that their prices are too high. I also don't like the fact that I have to have a cable box when I get the service through Roku. They stated that the plan I have requires me to have a least one box.so I have to pay $10.00 a month for a box that is sitting in a closet because I don't need it.

4 years ago Edited February 25, 2022

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Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

4 years ago

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corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

4 years ago

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Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

4 years ago

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Bob Trammell Los Angeles, CA

I've been using Spectrum for my internet for several years. It's been very reliable. If you have problems, they have good technical support. They have several different plans, so you can get the speed you want without paying for faster speeds.

4 years ago

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Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

6 years ago

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mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

6 years ago

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Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

8 years ago

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Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

6 years ago

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Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

6 years ago

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Bobbie Budgett Melbourne, FL

I enjpy the faster internet, but i question the availabilty and acess of the DVR server. Oftentimes the shows I tape i can't access. That's frustrating.

7 years ago

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Shirley Watson

Because the monitor keeps going down. I think they need to replace t That is very irritable.his monitor with one that doesn't go out every 30 minutes.

8 years ago

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Miguel Suarez Los Angeles, CA

The internet speed is not as advertised the app tv live has lots of Freezing time. However on regular tv the signal with Apple TV is great . It has nice colors and a good sound.

4 years ago Edited April 18, 2022

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Heather Novus Palm Bay, FL

We use spectrum for Internet service and have had only a few issues with connectivity. They are usually pretty fast about getting repairs done. Price is average and competitive with most companies

4 years ago

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Brand Richardson Haun Houston, TX

Spectrum never did get my phone coverage and my home services out onto one bill but they have to have the longest time frame imaginable before they cut services for non payment. . That's always a plus

4 years ago

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Frank D Cohen

Great value finally after they lowered their rates. Suggestion: stop wasting money, time, paper, plastic, etc. on snail mail. We get it. You're available. Mobile app is very weak.

4 years ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

4 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

4 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

4 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

4 years ago

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Bill46

Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.

6 years ago

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Jim Salling

Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.

6 years ago

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David Inman

Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.

6 years ago

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Katlyn Hockman Houston, TX

Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.

6 years ago

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Janis Russell

Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.

6 years ago

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Danyelle Fowler Garland, TX

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

6 years ago

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Connie McNeill

So far I have no complaints. I love not being under a contract. I just don't look forward to when they will be going up on my bill.

7 years ago

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John Ford Lewistown, OH

They're getting to expensive. They lure you in with a 2 year program. Then hammer your backside with an increase in price.

7 years ago

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Anonymous

The people who come to the house to repair or to replace an item. The people who answer the phone are ill informed and rude.

7 years ago