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Cox Internet

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5.4

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 18th, 2022

Cox Internet is a major part of the internet service providers industry. It provides about six million customers with internet access and is one of the nation's largest broadband companies right now. Currently, Cox Internet is only serving select areas across the country.

The internet provider offers customers a download speed up to 1 Gbps and up to 1 TB data cap. Cox's monthly prices start at $49.99.

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As a company, Cox Internet believes in giving back and making opportunities for its employees. Cox prides itself on being charitable in their communities and have a wide diversity within the company. Cox Internet is a constant innovator in the internet service industry.

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The Good

  • High Speed Internet Plan
  • Bundling Options
  • Affordable Prices

High Speed Internet Plan

One of the most important features of internet service is the download and upload speed. Cox Internet provides excellent speeds to its customers. It offers five internet speed options for customers to choose from. Those Cox internet plan options include the following:

  • Cox Internet Starter 10 — $29.99 per month, 10 Mbps
  • Cox Internet Essential 30 — $39.99 per month, 30 Mbps
  • Cox Internet Preferred 150 — $59.99 per month, 150 Mbps
  • Cox Internet Ultimate — $79.99 per month, 300 Mbps
  • Gigablast -$99.99 per month, 940 Mbps

What might jump out to you is the high-speed access on the upper end. Cox internet service offers some impressive download speeds, a high speed internet connection, and a quality gigabit ethernet plan.

Bundling Options

Most cable modem providers give you the option to bundle cable TV and internet, and so does Cox. But unlike the competition, Cox service has nine ways to bundle:

  • Bronze Bundle — $89.99 per month, 140+ channels, 150 mbps, phone
  • Silver Bundle — $109.99 per month, 140+ channels, 300 Mbps, phone
  • Silver Bundle — $129.99 per month, 170+ channels, 940 Mbps, phone
  • Gold Bundle — $129.00 per month, 250+ channels, 300 Mbps, phone
  • Platinum Bundle — $159.99 per month, 250+ channels, 940 Mbps, phone
  • $64.99 per month, 75+ channels, 10 Mbps, phone
  • $74.99 per month, 75+ channels, 30 Mbps, phone
  • $94.99 per month, 75+ channels, 150 Mbps, phone
  • $137.48 per month, 140+ channels, 30 Mbps, phone

You can see more details on Cox's website and customize your plans to include phone service and Cox home security.

Most of these bundled services have a two-year contract.

Affordable Prices

Cox's internet package prices are competitive for the industry and are lower than some of its competitors' prices.

The ISP also provides residential customers with a lower-speed option (the Essential package) if you don't need as much power behind your internet usage. The prices stated above do not include taxes, modem or wi fi router rental fees, or the $10 per month surcharge for a month-to-month contract instead of a one year contract.

New customers can also receive a discounted price for the first 12 months.

These prices are not exceptionally high and are even low compared to some of their competitors' prices. This is especially true for the higher packages. Some other internet service providers charge almost double for that high of a speed.

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The Bad

  • Data Limits
  • No-Contract Fee

Data Limits

Cox gives all its customers a data cap of 1 TB per month. As far as data caps go, 1 TB is common in the industry and provides users with plenty of data.

Customers who surpass their data limit will be charged an additional $10 per up to 50 GB excess data used.

This can be an issue for customers if they want the speed that is associated with a certain package but need more than its allotted amount of data. Not all ISPs put caps on data usage, and unlimited data plans are growing in popularity, so this does put Cox at a disadvantage.

No-Contract Fee

Most service providers will require you to sign at least a 12-month contract, and Cox is no different unless you're willing to pay more. Cox charges $10 per month if you want to forego a contract.

However, some internet providers offer month-to-month plans with no added fees, so if you're not sure if you'll stay in one place or stick with Cox, you might be more interested in working with another company.

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The Bottom Line

Cox Internet does a good job of providing a lot of options for their customers to choose from. These packages are very reasonably priced and compare well with their competitors in the industry.

There are a few drawbacks to the services provided by Cox Internet, like the data caps on their packages. Overall, Cox Internet could be a good choice for customers who are looking for specific needs to be met.

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Star Rating

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3.2

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293 Reviews

Review Breakdown

5 grade

25%

4 grade

24%

3 grade

19%

2 grade

11%

1 grade

21%

Sentiment Criteria

Value

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Quality

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Service

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Peter Shimming

I have been using Cox Internet Service since I moved to America as a student. As you know that students have to do extensive research and have to connect.. Socialize on social media platforms and study online too. Moreover, I had to stay call my parents overseas on Skype, where I had to stay connected to my family on the phone too. The only activity I had at the time was to watch my favorite seasons and movies online after college or visit a social media website and interact with people. Cox Communication answered to all my needs and got me the connection that never disappointed me. It keeps me connected all the time and gives my connection a Power Booster via PowerBoost that boosts when I am transferring large files. The connection is highly secured and covers upto 5 PCs at a time. When this is not enough, McAfee has my back. Apart from all that, Cox Internet gives you around 10 email addresses and online storage so that you don't have to bother about your important files including images, video, audio, and documents. Cox Communication gives you the peace of mind and ease of use that you need. You can avail their bundle offers with a click here http://www.coxbundledeals.com/

9 years ago

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Fresh Start Gainesville, FL

At first it was great the service, the customer service, and the setup. Then once i didn't need it anymore they decided to tell me im on a contract and i can't get off of it unless i pay an extra certain amount plus the bill.

6 years ago

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Ed

Service levels are down while the price goes up. They will adjust pricing based on any new promotions but they don't do anything unless you call. The highest internet speed that I have still is slow at times with buffering more that I would expect. Complaining about it is not helping.

6 years ago

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Edward

I have had Cox High Speed Internet, Cable TV, and Phone for eight years. Their signal quality and minimal downtime are exceptional. Their customer service is almost stellar, however, they are shockingly overpriced and inflexible with their "bundling" nonsense.

7 years ago

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Michael AZ Queen Creek, AZ

they can't keep their billing straight. Was put on paperless without requesting but never received any type of notice of payment due until email stating payment due today. Spoke to them and supposedly corrected the problem. Now on third month still without any billing notice.

8 years ago

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Susan Snyder

Their service is good, including customer service. The internet is fast and does not have periods of breaking down. The only problem is the price and the company forcing bundled services on you. Then they tell you there is no contract but will not let you reduce your services until a 2 yr period is up.

8 years ago

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Austin Tempe, AZ

Customer service is typically a downfall for Cox. I currently use this service as it is the only service available in my area. For the fact that we pay for 500mbs and usually push somewhere between 150-300Mbps, I think they are over charging and throttling the internet speeds to their customers. Therefore they will lose a star on that. Plus, the service is spotty and their modem that you can rent, DO NOT!! Go out and buy your own as the one rented is a hassle and does not work well at all.

4 years ago

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KayCee Belka Derby, KS

We have had Cox internet for about four years now. In the beginning, our cost and experience was pretty good. As time has gone on, however, our prices have been raised a couple of times. We have called on a few of occasions to receive assistance, and have been mostly met with a runaround and not a lot of helpful information or service. Overall, our experience has been okay. My rating would be higher if they had better customer service.

7 years ago

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Kent Jensen Newberg, OR

the Equipment had to be changed 3 time to find a box that worked out of the technicians van. Customer service is more interested in selling upgrades than helping with problems. Same as most providers.

6 years ago

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Me

If I want better inter net. It's 120 a month , then the easy internet hook up I can't use the 300.00 WiFi they wanted to have. After sitting on the phone for 1 hour I get to talk to someone ''

6 years ago

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Nursing for patients Tulsa, OK

Over all it is average. It freezes alot and some reason every month it says im used up my whole plan over the last few months and using it less actually. Even upgraded and get the same thing. I only have internet and no cable.

4 years ago

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Steven Shimmin

Kind of half and half, they set up internet and streaming at the new house, but then they try to switch and bait and raise prices like crazy. Just want a honest straight forward deal, no tricks and surprises. May have to start looking at other providers for TV and internet. Kind of disappointed with Cox and their customer service reps

4 years ago

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cmill009 Destin, FL

Had no issues when we lived in Virginia, but since moving to Florida the wifi is unstable. More often than not my phones internet is better. We have the 100 MG package so we shouldn't have an issue. We've had techs come out but our issue hasn't been resolved.

6 years ago

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Paul Langley Mesa, AZ

It seems that my internet gets slower and slower every few months. Of course, the "solution" is to pay more for more bandwidth. I've done that and it still seems slow. All things said, Cox is better than the local alternatives.

7 years ago

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Dennis

Cost is way to high for what you get. Their fast internet is not very fast. We cut back on cost and stepped down one level and only saved 5 dollars a month. Not worth it

6 years ago

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BillRI Narragansett, RI

During recent storms Cox internet went down when neighbors with other providers stayed up and working. Customer service is cumbersome and frequently issues are not entirely resolved.

4 years ago

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Aurora Montano San Ysidro, CA

Don't ask too many questions and don't be so personal about what are they going to do with their bills or how they are going to be payed.

7 years ago

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Cayla robinson Sandy, UT

Cox internet is very quick with a ride range of areas that it covers. I am always able to use it anywhere I go! Would recommend to anyone that struggles with quick internet!

7 years ago

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Isabella Mesa, AZ

It can be really good but we’ve been having lots of problems and we talked to them to get it fixed and it worked for a while but it’s messed up again which is frustrating

7 years ago

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TobySchuller Henderson, NV

They are very expensive. Raise prices without warning or notifications that they are raising prices.

6 years ago

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Jacob Chesapeake, VA

Annual rate increases and you have to call to get the lower "discounted" rate. But they are bteter than Verizon.

8 years ago

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Russell Scott

These guys can't seem to keep their connections to it we were constantly going out so know we have to re-set our cable everyday

4 years ago

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Tammy jo Wright Phoenix, AZ

When you have problems its hard to get help right away. Their customer service is ok. The technicians that come to house are great.

4 years ago

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Jeremy Mesa, AZ

It’s pretty much the only option and it feels like they know that. They don’t really go out of their way to help you.

7 years ago

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Joshua Langley Mesa, AZ

The speed with Cox is good but the band width suffers when more than 3 devices are being used. Occasionally the internet will drop without warning.

8 years ago

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Christina Martinez Henderson, NV

Too expensive!!! I think they take advantage of the fact people need internet, it’s terrible.

6 years ago Edited September 14, 2021

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David Dilley Ocala, FL

Internet Speed much slower than advertised - speed check is incorrect by cox cable

6 years ago

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Tony Stark Policci

They do a pretty good job, but don't really do anything to reward long time customers

6 years ago

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Reynaldo Pineda Las Vegas, NV

The power is very erratic and also broadcast is not as sharp/clear compared to sat broadcast

7 years ago

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Georgianna Powers

They are expensive and my connection is SLOW. Their tech assist is very sketchy.

8 years ago

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John Buesing El Cajon, CA

Expensive and slow, need to call every year to negotiate in order to simply hold rate

8 years ago

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Deborah Harrison Pensacola, FL

Price is way too high and I don't really notice a speed difference between levels

8 years ago

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steve sidhu Las Vegas, NV

Had trouble with their pervious service. Was supposed to have 150meg but never got over 40 Meg.

8 years ago

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Cynthia Armstrong

Overpriced and it tends to go up every three to six months without you knowing about it.

8 years ago

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Tony Curtis North Las Vegas, NV

THE STREAMING SERVICE IS TOO SLOW. THE PRICES ARE TOO EXPENSIVE.

6 years ago

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MimaBear

The service is too expensive & it seems like it's down as much as it's working.

6 years ago

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Danielle

They keep raising prices, we keep them due to needing high speed internet.

7 years ago

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Stacia Christen Jackson

High prices and poor customer service, but at least the internet works

7 years ago

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Larry Hawker

They are OK. Difficult to communicate with unless one follows their script.

7 years ago

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Ann V North Las Vegas, NV

Great internet service, price is too high. They raise their prices annually.

8 years ago

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Susan Powers Chesapeake, VA

outages, hard to reach, slow to respond, not customer friendly

8 years ago

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Andre Moore

GReat download speed but they find a way to keep increasing the price

8 years ago

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Cambria Blair Phoenix, AZ

I had Cox internet for several years. The products were good but the cost kept increasing.

7 years ago

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Ralph Waagner Williamsburg, VA

Good follow up on related problems. But are expensive.

6 years ago

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Christine Paul

Gotten way too expensive for the product received.

6 years ago

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Susan

Can't get a live person when you need them

6 years ago

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Chris Worsley

Eh, so so. They don't break down, and the speed is okay.

6 years ago

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Larry Edwards Las Vegas, NV

They could improve substantially by lowering their prices.

6 years ago

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Kelli Manitou Springs, CO

Too expensive. Always raising rates.

7 years ago

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J D

Connection services seem to be a problem

7 years ago